AT&T MERLIN LEGEND Release 3.0 Owner's manual

AT&T
AT&T 555-630-140
August 1994
MERLIN LEGEND
®
Communications
System
Release 3.0
Programming
Summary

Copyright © 1994, AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-630-140
August 1994
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of
printing. However, information is subject to change.
See Appendix A, “Customer Support Information,” for important information.
Security of Your System: Preventing Toll Fraud
As a customer of a new telephone system, you should be aware that there exists an increasing problem of
telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone
companies and telephone equipment manufacturers to control it. For important information regarding your
system and toll fraud, see Appendix A, “Customer Support Information,”
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the interference at his own expense. For
further FCC information, see Appendix A, “Customer Support Information,”
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio
interference regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicable aux
appareils numériques de la class A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
Trademarks
MERLIN, MERLIN LEGEND, ACCUNET, Multiquest and Magic On Hold are registered trademarks and AUDIX
Voice Power, FAX Attendant System, HackerTracker, MERLIN MAIL and MLX-10 are trademarks of AT&T in the
U.S. and other countries.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
Ordering Information
The ordering number for this document is 555-630-140. To order this document, call the AT&T Customer
Information Center at 1-800-432-6600 (in Canada, 1-800-255-1242). For more information about AT&T
documents, refer to the section entitled, “Related Documents” in “About This Book.” The Pocket Reference,
listed in that section, provides full ordering information for replacement parts, accessories, and other compatible
equipment; or, contact your AT&T representative.
Support Telephone Number
In the continental US., AT&T provides a toll-free customer helpline 24 hours a day, Call the AT&T Helpline at
1-800-628-2888 if you need assistance when installing or using your system.
Outside the continental U. S., contact your local AT&T representative.
Warranty
AT&T provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in
Appendix A, “Customer Support Information.”

Contents
About This Book
■ Intended Audience
xxi
■ Terms and Conventions Used
xvii
■ Security
xxiv
■ Related Documents
xxiv
■ How to Comment on This Document
xxvi
1
Programming Basics
■ System Programming Console 1-2
■ Programming Information 1-6
■ Idle States
1-11
2 Basic System Operating Conditions
■ System Restart
■ System Programming Position Assignment
■ System Language
■ Board Renumbering
■ Mode of Operation
■ Automatic Maintenance Busy
■ Set System Date
■ Set System Time
2-2
2-3
2-5
2-6
2-7
2-9
2-11
2-12
Programming Summary iii

Contents
3
System Renumbering
■ Select System Numbering Plan 3-3
■ Single Renumbering 3-5
■ Block Renumbering 3-6
■ Direct Station Selector (DSS) Page Buttons 3-8
4 System Operator Positions
■ Primary Operator Positions 4-3
■ QCC Operator Position 4-3
■ DLC Operator Positions 4-5
5 Lines and Trunks
■ Type of Trunk
■ Outmode Signaling for Loop- or Ground-Start
Trunks
■ Rotary Trunk Digit Transfer
■ Disconnect Signaling Reliability
■ Toll Type
■ Hold Disconnect Interval
■ Principal User for Personal Line
■ QCC Queue Priority Level
■ QCC Operator to Receive Calls
■ Incoming Call Line Identification (ICLID) Delay
5-3
5-4
5-6
5-7
5-8
5-10
5-12
5-14
5-16
5-18
iv Programming Summary

Contents
Lines and Trunks (continued)
■ Trunks to Pools Assignment 5-20
■ Copy Options for Lines/Trunks 5-22
6
DS1 Facilities
■ Type of DS1 Facility 6-2
■ Frame Format 6-5
■ Zero Code Suppression 6-6
■ Signaling Mode 6-7
■ Line Compensation 6-8
■ Clock Synchronization 6-9
■ Channel Service Unit 6-10
7
Tie Trunks
■ Direction7-2
■ Tie Trunk Seizure Type 7-3
■ E&M Signal 7-5
■ Dial Mode7-6
■ Tie Trunk Dial Tone 7-8
■ Tie Trunk Answer Supervision Time 7-9
■ Disconnect Time 7-10
Programming Summary v

Contents
8
DID Trunks
■ Block Assignment 8-2
■ DID Trunk Type 8-3
■ Disconnect Time 8-4
■ Expected Digits 8-5
■ Delete Digits 8-6
■ Add Digits 8-7
■ Signaling8-8
■ Invalid Destination 8-9
9
PRI Facilities
■ Telephone Number
■ B-Channel Groups
■ Network Service
■ Copy Telephone Number to Send
■ Incoming Routing
■ Telephone Number to Send
■ Test Telephone Number
■ Timers and Counters
■ Terminal Equipment Identifier
■ Dial Plan Routing
■ Outgoing Tables
■ Network Selection Tables
■ Special Services Tables
■ Call-by-Call Service Table
9-3
9-4
9-6
9-7
9-8
9-9
9-10
9-11
9-15
9-16
9-19
9-19
9-21
9-23
vi Programming Summary

Contents
10 Telephones
■ Assign Trunks or Pools to Telephones
■ Copy Line/Trunk Assignments
■ Assign Intercom or System Access Buttons
■ Analog Multiline Telephone Without Built-in
Speakerphone (BIS) or Hands Free Answer
Intercom (HFAI) Capability
■ Analog Multiline Telephones with Voice
Announce to Busy
10-2
10-6
10-8
10-12
10-14
10-16
■ Analog Multiline Telephones in Data Stations
11 Auxiliary Equipment
■ Music on Hold
■ Loudspeaker Paging
■ Fax
■ Maintenance Alarms
■ Voice Messaging System and Automated
Attendant
11-1
11-3
11-5
11-7
11-8
12
Optional Telephone Features
■ Extension Language
■ Pool Dial-Out Code
■ Call Restrictions
■ Copy Call Restrictions
12-2
12-3
12-4
12-5
Programming Summary vii

Contents
Optional Telephone Features (continued)
■ ARS Restriction Level for Extensions 12-7
■ Forced Account Code Entry 12-8
■ Microphone Operation 12-9
■ Authorization Code 12-10
■ Remote Call Forwarding
12-11
13 Optional Operator Features
■ Operator Hold Timer
■ DLC Operator Automatic Hold
■ Hold Return
■ Automatic Hold or Release
■ Queue over Threshold
■ Elevate Priority
■ Calls-In-Queue Alert
■ QCC Operator to Receive Call Types
■ Call Type Queue Priority Level
■ Message Center Operation
■ Extended (Directed) Call Completion
■ Return Ring
■ Position Busy Backup
13-2
13-3
13-4
13-5
13-6
13-7
13-8
13-9
13-11
13-13
13-14
13-15
13-16
viii Programming Summary

Contents
14 Optional Group-Assigned Features
■ Call Pickup Groups
■ Group Paging
■ Group Coverage Member Assignments
■ Group Coverage Delay Interval
■ Group Calling Member Assignments
■ Group Calling Line/Trunk or Pool Assignments
■ Hunt Type
■ Group Calling Delay Announcement
■ Group Coverage Receiver
■ Group Calling Overflow and Threshold
■ Group Calling Message-Waiting Indicator
■ Group Calling Calls-In-Queue Alarm Threshold
■ Group Calling External Alert for Calls-In-Queue
Alarm
■ Group Type
14-2
14-3
14-4
14-6
14-7
14-9
14-10
14-11
14-12
14-13
14-15
14-16
14-17
14-18
15 System Features
■ Transfer Return Time
15-3
■ One-Touch Transfer/One-Touch Hold 15-4
■ Transfer Audible
15-6
■ Type of Transfer 15-7
■ Camp-On Return Time
15-8
■ Call Park Return Time
15-9
Programming Summary ix

Contents
System Features (continued)
■ Delay Ring Interval
■ Automatic Callback Interval
■ Extension Status
■ SMDR Language
■ SMDR Call Report Format
■ SMDR Call Length
■ SMDR Calls Recorded on Call Report
■ SMDR Account Code Format
■ Inside Dial Tone
■ Reminder Service Cancel
■ Redirect Outside Calls to Unassigned Extension
Numbers
■ Host System Dial Codes for Behind Switch Mode
■ Recall Timer
■ Allowed Lists
■ Assign Allowed Lists to Telephones
■ Disallowed Lists
■ Assign Disallowed Lists to Telephones
■ Remote Access Features
■ Remote Access Trunk Assignment
■ Remote Access Automatic Callback
■ Remote Access Without Barrier Codes
■ Remote Access Barrier Codes
■ Remote Access with Barrier Codes
15-10
15-11
15-12
15-13
15-14
15-15
15-16
15-17
15-18
15-19
15-20
15-22
15-23
15-24
15-25
15-26
15-27
15-28
15-30
15-32
15-33
15-36
15-38
x Programming Summary

Contents
16
Automatic Route Selection
■ + 7-Digit Dialing Requirements
■ ARS Tables
■ Start and Stop Times for Subpatterns
■ Pool Routing
■ Facility Restriction Level
■ Digit Absorption
■ Other Digits
■ N11 Special Numbers Tables
■ Dial 0 Table
■ Voice and/or Data Routing
16-2
16-3
16-5
16-7
16-8
16-9
16-10
16-11
16-12
16-13
17
Night Service
■ Night Service Group Assignment
■ Night Service with Outward Restriction
■ Night Service with Time Set
17-1
17-3
17-5
18
Labeling
■ Extension Directory
■ Lines or Trunks
■ Posted Message
■ Group Calling
■ System Speed Dial Directory
18-2
18-3
18-4
18-5
18-6
Programming Summary xi

Contents
19 Print Reports
■ Report Language
■ Printing System Reports 19-2
19-3
20 Data Features
■ Analog Multiline Telephones at Data Stations 20-3
21 Integrated Administration
■ Capabilities
■ Common Information
■ Set Up
■ Programmable Options
21-1
21-2
21-2
21-3
22 Memory Cards
■ Card Types
■ Inserting the Card
■ Memory Card Formatting
■ Backup
■ Automatic Backup
■ Restore
22-2
22-4
22-5
22-7
22-11
22-14
xii Programming Summary

Contents
23 Centralized Telephone Programming
■ Introduction
■ Access to Centralized Telephone Programming
■ Program Extension
■ Copy Extension
23-1
23-3
23-3
23-9
A
Customer Support Information
B
Menu Heirarchy
C
LED Displays
D
General Feature Use and Telephone Programming
E Button Diagrams
Programming Summary xiii

Contents
F Sample Reports
G
General System Programming Sequence
H
Programming Special Characters
Index
xiv Programming Summary

Figures
1 Programming Basics
1-1. MLX-20L Telephone with Direct Station Selector
(DSS)
1-2. Console Overlay
1-3. System Busy Screen
1-3
1-5
1-12
22 Memory Cards
22-1. PCMCIA Memory Card
22-2. Inserting the Memory Card
22-3
22-4
E Button Diagrams
E-1.
E-2.
E-3.
E-4.
MLX Telephone Button Diagram
(Hybrid/PBX Mode)
Analog Multiline Telephone Button Diagram
(Hybrid/PBX Mode)
MLX Telephone Button Diagram
(Key and Behind Switch Mode)
Analog Multiline Telephone Button Diagram
(Key and Behind Switch Mode)
E-2
E-3
E-4
E-5
Programming Summary xv

Tables
1
Programming Basics
1-1. Fixed Display Buttons
1-4
1-2. Programming Menu Options
1-11
1-3. Exiting System Programming
1-12
4
System Operator Positions
4–1.
Maximum Number of Operator Positions
4-2
9
PRI Facilities
9-1.
Timers and Counters
9-23
9-2.
Special Services Table
9-39
20 Data Features
20-1.
Data Features: Programming Procedures
20-2
21
Integrated Administration
21-1. Programming through Integrated Administration 21-3
21–2. Database Reconciliation Rules 21-5
xvi Programming Summary

Tables
22 Memory Cards
22-1. Memory Card Formatting Messages
22-2. Memory Card Backup/Automatic Backup Error
Messages
22-3. Memory Card Restore Error Messages
22-6
22-9
22-17
23
Centralized Telephone Programming
23-2. Telephone Programming Codes
23-2. Features That Can Be Copied: All Telephones
23-3. Features That Can Be Copied: Direct-Line
Consoles Only
23-7
23-12
23-15
C
LED Displays
C-1. Line or Trunk Feature Status
C-2. Telephone Feature Status For DSS Console Only
C-2
C-3
Programming Summary xvii

Tables
D
General Feature Use and Telephone Programming
D-1.
Telephone and Operator Feature
D-5
D-2.
Programming Analog Multiline Telephones
D-13
D-3.
Programming MLX 10 Telephones
D-4. Programming MLX Display Telephones
Using the Display
D-14
D-15
F
Sample Reports
F-1. Reports Contents
F-2. System Reports
H
Programming Special Characters
H-1.
Single Line Telephones
H-2.
Analog Multiline Telephones
H-3. MLX Non-Display Telephones
H-4. MLX Display Telephones
F-1
F-3
H-2
H-3
H-4
H-5
xviii Programming Summary

Safety
The exclamation point in an equilateral
triangle is intended to alert the user to
the presence of important operating and
maintenance (servicing) instructions in
the literature accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
When installing telephone equipment, always follow basic safety precautions
to reduce the risk of fire, electrical shock, and injury to persons, including:
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or packed with the
product.
■ Never install telephone wiring during a lightning storm.
■ Never install a telephone jack in a wet location unless the jack is
specifically designed for wet locations.
■ Never touch uninsulated telephone wires or terminals unless the
telephone wiring has been disconnected at the network interface.
■ Use caution when installing or modifying telephone lines.
■ Use only AT&T-manufactured MERLIN LEGEND Communications
System circuit modules, carrier assemblies, and power units in the
MERLIN LEGEND Communications System (511 A) control unit.
■ Use only AT&T-recommended/approved MERLIN LEGEND
Communications System accessories.
■ If equipment connected to the analog station modules (008, 408, 408
GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX)
is to be used for in-range out-of-building (IROB) applications, IROB
protectors are required.
■ Do not install this product near water, for example, in a wet basement
location.
■ Do not overload wall outlets, as this can result in the risk of fire or
electrical shock.
Programming Summary xix

Safety
■ The MERLIN LEGEND Communications System is equipped with a
three-wire grounding-type plug with a third (grounding) pin. This plug
will fit only into a grounding-type power outlet. This is a safety feature.
If you are unable to insert the plug into the outlet, contact an
electrician to replace the obsolete outlet. Do not defeat the safety
purpose of the grounding plug.
■ The MERLIN LEGEND Communications System requires a
supplementary ground.
■ Do not attach the power supply cord to building surfaces. Do not allow
anything to rest on the power cord. Do not locate this product where
the cord will be abused by persons walking on it.
■ Slots and openings in the module housings are provided for
ventilation. To protect this equipment from overheating, do not block
these openings.
■ Never push objects of any kind into this product through module
openings or expansion slots, as they may touch dangerous voltage
points or short out parts, which could result in a risk of fire or electrical
shock. Never spill liquid of any kind on this product.
■ Unplug the product from the wall outlet before cleaning. Use a damp
cloth for cleaning. Do not use cleaners or aerosol cleaners.
■ Auxiliary equipment includes answering machines, alerts, modems,
and fax machines. To connect one of these devices, you must first
have a Multi-Function Module (MFM).
■ Do not operate telephones if chemical gas leakage is suspected in the
area. Use telephones located in some other safe area to report the
trouble.
WARNING:
■ For your personal safety, DO NOT install an MFM yourself.
■ ONLY an authorized technician or dealer representative shall install,
set options, or repair an MFM.
■ To eliminate the risk of personal injury due to electrical shock, DO NOT
attempt to install or remove an MFM from your MLX telephone.
Opening or removing the module cover of your telephone may expose
you to dangerous voltages.
SAVE THESE INSTRUCTIONS
xx Programming Summary