Auerswald COMfortel 1400 IP Setup guide

Advanced Information
for User Interfaces French
VoIP System Telephones
Standard VoIP Telephones
COMfortel1400 IP
COMfortel2600 IP
COMfortel3600 IP

2COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Table of Contents
About this Manual ...................................................................................20
Basic Knowledge ....................................................................................21
Device Overview .......................................................................................22
Keys and LEDs.....................................................................................22
Display..................................................................................................35
Overview of Connections......................................................................39
Display Elements ......................................................................................42
home screens .......................................................................................42
Status Bar .............................................................................................48
Status Info.............................................................................................51
Apps ..........................................................................................................52
Setup Assistant.....................................................................................53
Telephony App......................................................................................53
All Apps ................................................................................................57
Indroduction to the Operation....................................................................62
Function Keys.......................................................................................62
Android Keyboard (Screen Keyboard)..................................................65
Entry and Selection Fields....................................................................68
Lists ......................................................................................................70
Configuration Manager..............................................................................71
Opening the Configuration Manager ....................................................71
Notes for Using the Configuration Manager .........................................76
Settings Configuration Manager Configuration Manager .....................83
Settings Telephone Configuration Manager .........................................85

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 3
Help...........................................................................................................88
Opening Help........................................................................................88
Telephoning .............................................................................................95
Incoming Calls...........................................................................................96
Options during an Incoming Call ..........................................................96
Accepting an Incoming Call ..................................................................98
Rejecting an Incoming Call...................................................................98
Putting a Caller On Hold.......................................................................99
Forwarding Incoming Calls ...................................................................99
Call Waiting Calls ....................................................................................101
Options during a Call Waiting Call ......................................................101
Rejecting a Call Waiting Call ..............................................................102
Accepting a Call Waiting Call..............................................................103
Forwarding a Call Waiting Call ...........................................................103
Switching Off the Call Waiting Tone....................................................104
Outgoing Calls.........................................................................................105
Options for Outgoing Calls .................................................................105
Picking up Receiver and Dialling Telephone Number.........................106
Dialling a Telephone Number with Dial Preparation ...........................107
Initiating an External Call with Calling Line Identity Restriction ..........108
Options for Unsuccessful Calls...........................................................109
Initiating Callback when Line is Busy .................................................110
Initiating Callback on No Reply...........................................................112
Initiating a Priority Call when Do-Not-Disturb is Enabled ...................113

4COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Call ..........................................................................................................114
Options during a Call ..........................................................................114
Information about a Call .....................................................................115
Sending DTMF Signals.......................................................................115
Muting a Call.......................................................................................116
Ending a Call ......................................................................................116
Query Call ...............................................................................................117
Initiating a Query Call .........................................................................117
Ending a Query Call ...........................................................................118
Options during a Query Call ...............................................................119
Toggling Between Conversations .......................................................120
Ending One of the Two Calls ..............................................................120
Connecting Both Communication Partners ........................................121
Transferring .............................................................................................122
Options for Transferring a Call............................................................122
Transferring with Announcement........................................................123
Transferring without Announcement...................................................124
Placing Call Partner in Waiting Loop ..................................................125
Calling a 3rd Internal Subscriber and Transferring them to an Active Call
Partner................................................................................................126
Conference Call ......................................................................................128
Initiating Conference Calls..................................................................128
Options during a Conference Call ......................................................128
Initiating Toggling Between Conversations during a Conference Call 129
Ending a Call With One of the Conference Call Partners...................130
Connecting Both Conference Call Partners........................................130
Ending a Conference Call Completely................................................131

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 5
Hands-Free Calling .................................................................................132
Initiating a Call in Hands-Free Calling Mode ......................................132
Ending a Call in Hands-Free Calling Mode ........................................133
Switching On Hands-Free Calling during a Call .................................133
Switching Off Hands-Free Calling and Returning to Normal Calling ..133
Loudspeaker Listening ............................................................................135
Switching On Loudspeaker Listening during a Call............................135
Switching Off Loudspeaker Listening and Returning to Normal Calling ...
135
Ending a Call in Loudspeaker Listening Mode ...................................136
Headset Call............................................................................................137
Initiating Headset Calls.......................................................................137
Ending a Call in Headset Operation ...................................................137
Initiating the Listen-in Function on the Receiver.................................138
Ending the Listen-in Function On the Receiver ..................................138

6COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Contacts and Phone Number Lists......................................................140
Contacts ..................................................................................................141
Searching and Displaying a Contact ..................................................142
Dialling from the Contacts ..................................................................143
Creating a Contact..............................................................................144
Editing a Contact ................................................................................146
Deleting a contact...............................................................................147
Sharing Contacts ................................................................................148
Options for Configuring Contacts .......................................................149
Configuring a Link Between an IP Camera and a Contact .................151
Hiding a Contact .................................................................................152
Adding/Removing Favourites .............................................................154
Selecting Contacts for Display............................................................154
Function Key for Contact ....................................................................155
Setting Display Options ......................................................................156
Adopting a Telephone Number from Dial Preparation ........................157
Adopting a Telephone Number from a List of Telephone Numbers....158
Adopting Telephone Numbers to Other Dialogues .............................159
Importing/Exporting Contacts .............................................................160
Redial List ...............................................................................................162
Opening the Redial List ......................................................................162
Dialling from Within the Redial List.....................................................163
Deleting Entries from the Redial List ..................................................163

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 7
Call Log ...................................................................................................165
Opening the Call Log..........................................................................165
Dialling from the Call Log ...................................................................166
Deleting Entries from the Call Log......................................................167
Settings Configuration Manager Call log............................................168
Settings Telephone Call log................................................................170
Caller List ................................................................................................172
Opening the Caller List .......................................................................172
Dialling from Within the Caller List......................................................173
Deleting Entries from the Caller List ...................................................174
LDAP Client.............................................................................................175
Adding New Account ..........................................................................175
Changing the Permission Level..........................................................177
Synchronizing the Account.................................................................178
Deleting an Account ...........................................................................179
Functions ...............................................................................................180
External Line Transfer (System Telephone)............................................182
How External Line Transfer Works .....................................................182
Function Key for Exchange Line Transfer .........................................183
Call Waiting .............................................................................................185
Switching Call Waiting On/Off.............................................................185
Function Key for Call Waiting .............................................................186
Do-Not-Disturb ........................................................................................187
Switching the Do-Not-Disturb Function On/Off...................................187
Function Key for Do-Not-Disturb ........................................................188

8COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Automatic Bandwidth Amplification .........................................................191
Switching Automatic Bandwidth Amplification On/Off.........................191
Function Key for Automatic Bandwidth Amplification .........................192
Boss/Secretary Function (System Telephone) ........................................193
Procedure when Calling the Boss Telephone.....................................193
Switching the Boss/Secretary Function on the Boss Telephone On/Off...
195
Secretary Function Key on the Boss Telephone.................................195
Boss Function Key on the Secretary Telephone.................................197
Follow-Me................................................................................................199
Switching Follow-Me On/Off ...............................................................199
Function Key for Follow-Me................................................................200
Targeted Exchange Line Access (System Telephone)............................202
Initiating Targeted Exchange Line Access..........................................202
Function Key for Targeted Exchange Line Access.............................203
Group Function (System Telephone) ......................................................205
Detailed Information About Group Functions (Call Types) .................205
Logging the Telephone In/Out ............................................................207
Function Key for the Group Function..................................................208
Logging Telephone Out of All Groups.................................................209
Function Key for Logging Out of All Groups.......................................210
Function Key for Displaying the Group State......................................211
Headset Operation ..................................................................................214
Switching Headset Operation On/Off ................................................214
Function Key for Headset Operation ..................................................215

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 9
InterCom Announcement/Hands-free calling ..........................................217
How InterCom Announcement Works ................................................217
Performing InterCom Announcement .................................................218
Function Key for InterCom Announcement ........................................219
How InterCom Hands-Free Calling Works .........................................222
Using InterCom Hands-Free Calling...................................................222
Function Key for InterCom Hands-Free Calling..................................223
Switching InterCom Permission On/Off ..............................................225
Function Key for InterCom permission ...............................................226
Configuration Switchover (System Telephone) .......................................227
Manual Configuration Switchover.......................................................227
Function Key for Configuration Switchover ........................................228
Macro Function .......................................................................................230
Macro Execution Process...................................................................230
Function Key for the Macro Function..................................................231
Pick-Up....................................................................................................235
Performing Pick-Up ............................................................................235
Pick-Up During a Call .........................................................................236
Function Key for Pick-Up....................................................................237
Power Dialling .........................................................................................239
How Power Dialling Works .................................................................239
Initiating Power Dialling ......................................................................240
Cancelling Power Dialling...................................................................240
Relays (System Telephone) ....................................................................241
Switching Relays On/Off.....................................................................241
Function Key for Switching Relays .....................................................242

10 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Calling Line Identity Restriction...............................................................244
Switching Calling Line Identity Restriction On/Off .............................244
Function Key for Calling Line Identity Restriction...............................245
Call Forwarding .......................................................................................247
Call Forwarding Variants.....................................................................247
Call Forwarding for Subscribers .........................................................248
Function Key for Switching Off All Call Forwarding for Subscribers...250
Function Key for Call Forwarding for Subscribers ..............................251
Call Forwarding for Subscribers in the PBX .......................................253
Function Key for Call Forwarding for Subscribers in the PBX ............255
Call Forwarding for External Numbers ...............................................257
Function Key for Call Forwarding for External Phone Numbers.........260
Blacklist ...................................................................................................264
Settings Configuration Manager Blacklist...........................................264
Settings Telephone Blacklist...............................................................265
Function Key for Blacklist ...................................................................265
Control by External Apps ........................................................................267
Function Key for Control by External App ..........................................267
Telephone Line........................................................................................269
Function Key for the Telephone Line..................................................269
Announcement Before Answering for Group (System Telephone) .........273
More Information on "Announcement Before Answering" for Group ..273
Switching Announcement Before Answering for Group On/Off..........274
Function Key for Announcement Before Answering...........................275

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 11
Door Functions (System Telephone).......................................................278
Using the Door function ......................................................................278
Own Telephone Rings (Door Call) – Opening Door............................279
Door Knock – Opening Door ..............................................................280
Function Key for the Door Functions ..................................................281
Waiting Field Function (System Telephone)............................................284
Configuring a Waiting Field.................................................................284
Process of Call Acceptance in Waiting Field ......................................285
Switching Waiting Field Reception On/Off..........................................288
Function Keys for a Shared Line ........................................................289
Function Key for Switching Waiting Field Reception On/Off...............292
Speed Dialling .........................................................................................294
Options for Using Speed Dialling Keys...............................................294
Display of the Registration Status.......................................................295
Function Key for Speed Dialling .........................................................296
Local Answering Machine ....................................................................299
Local Answering Machine .......................................................................300
Settings Configuration Manager Answering Machine.........................301
Settings Telephone Answering Machine.............................................312
Forwarding a Caller to the Answering Machine ......................................321
Answering Machine Accepts Call – Adopting Call...................................322
Function Key for Readiness....................................................................323
Function Key for Message Forwarding via E-Mail...................................324
Function Key for Call Acceptance Rules.................................................326
Announcement Settings in the Telephone...............................................328
Recording a Call......................................................................................330

12 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Function Key for Starting Call Recording ................................................331
Function Key for Automatic Call Recording ............................................332
Remote Access Variants .........................................................................333
Configuring Remote Access....................................................................334
Performing Remote Access ....................................................................335
Function Key for Remote Access............................................................337
E-Mail ......................................................................................................338
Settings Configuration Manager E-Mail..............................................339
Settings Telephone E-Mail..................................................................345
Answering Machine List ..........................................................................349
Opening the Answering Machine List .................................................349
Listening to Recordings (Messages, Voice Memos and Call Recordings)
352
Forwarding Recordings (Messages, Voice Memos and Call Recordings)
via E-Mail............................................................................................353
Dialling from the Answering Machine List...........................................354
Deleting Recordings (Messages, Voice Memos and Call Recordings) ...
355
Function Key for the Answering Machine List ....................................356
Voice Memos...........................................................................................358
Recording Voice Memos.....................................................................358
Listening to Voice Memos...................................................................359
Function Key for Recording Voice Memos .........................................360

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 13
E-Mail and Instant Messaging..............................................................361
E-Mail Account........................................................................................362
Creating an E-Mail Account................................................................362
Configuring an E-Mail Account...........................................................364
Removing an E-Mail Account .............................................................366
E-Mail ......................................................................................................367
Reading and Replying to E-Mail.........................................................367
Writing and Sending E-Mails ..............................................................368
Instant Messaging ...................................................................................370
Configuring the Instant Messaging App..............................................370
Reading and Replying to an Instant Message....................................371
Writing and Sending an Instant Message...........................................372

14 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Voice Mailboxes on the PBX ................................................................374
Voice Mailbox ..........................................................................................375
Settings Configuration Manager Voice Mail and Fax Boxes...............377
Settings Telephone Voice Mail and Fax Boxes...................................378
Signalling of Fax Boxes......................................................................379
Automatic Operation...........................................................................379
Function Key for Automatic Operation................................................379
Readiness...........................................................................................381
Function Key for Readiness ...............................................................382
Deputy Function .................................................................................384
Function Key for the Deputy Function ................................................385
Message Forwarding ..........................................................................386
Function Key for Message Forwarding...............................................387
Notification via E-Mail .........................................................................389
Function Key for Notification via E-Mail..............................................390
Remote Access ..................................................................................391
Performing Remote Access................................................................392
Function Key for Remote Access .......................................................394
Message List ...........................................................................................396
Opening the Message List of a Voice Mailbox....................................397
Opening the Message List of a Fax Box.............................................399
Listening to Messages........................................................................401
Distributing Messages ........................................................................403
Dialling from the Message List ...........................................................404
Sending a Telefax as E-mail...............................................................405
Deleting Messages from the Message List.........................................406
Function Key for Opening a Message List..........................................407

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 15
Announcements ......................................................................................410
Recording an Announcement.............................................................410
Switching Your Own Announcement On/Off.......................................411
Deleting an Existing Announcement...................................................412
Voice Memos...........................................................................................414
Recording Voice Memos.....................................................................414
Listening to Voice Memos...................................................................415
Distributing Voice Memos ...................................................................416
Deleting Voice Memos........................................................................417
Function Key for Recording Voice Memos .........................................417
Archive ....................................................................................................420
Moving a Message into an Archive.....................................................420
Opening an Archive ............................................................................420
Deleting Messages from the Archive..................................................421
Settings ..................................................................................................422
Providers and PBXs ................................................................................423
Management Configuration Manager Providers and PBXs................425
Management Telephone Providers and PBXs....................................426
Settings Configuration Manager Providers and PBXs........................427
Settings Telephone Providers and PBXs............................................450
Accounts .................................................................................................473
Management Configuration Manager Accounts .................................474
Management Telephone Accounts .....................................................475
Settings Configuration Manager Account ...........................................476
Settings Telephone Account...............................................................488
Function Key for Use of an Account...................................................499

16 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Network ...................................................................................................501
Settings Configuration Manager Ethernet ..........................................501
Settings Telephone Ethernet ..............................................................512
Settings Bluetooth (only COMfortel 3600 IP)......................................525
Function Key for Bluetooth .................................................................526
Sound......................................................................................................528
Settings Configuration Manager Sounds............................................530
Settings Telephone Sounds................................................................533
Settings ringtone.................................................................................537
Function Key for the Ringtone ............................................................537
Display ....................................................................................................539
Settings Configuration Manager Display ............................................539
Settings Telephone Display ................................................................543
Function Key for the Idle State (Sleep)...............................................549
Apps, Running Services and Storage Use ..............................................550
Emergency numbers ...............................................................................552
Location...................................................................................................554
Settings Configuration Manager Location ..........................................554
Settings Telephone Location ..............................................................555
File Manager ...........................................................................................557
Managing Data in the File Manager ...................................................557
IP Camera ...............................................................................................559
Management Configuration Manager IP Camera...............................560
Management Telephone IP Camera...................................................561
Settings Configuration Manager IP Camera.......................................562
Settings Telephone IP Camera...........................................................566
Function Key for an IP Camera ..........................................................570

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 17
Permissions.............................................................................................572
Settings Configuration Manager Permissions ....................................573
Settings Telephone Permissions ........................................................575
Function Keys .........................................................................................578
Settings Configuration Manager Function Keys .................................578
Settings Telephone Function Keys .....................................................579
Security ...................................................................................................581
Settings Configuration Manager Security ...........................................581
Settings Telephone Security ...............................................................582
Language on the Telephone....................................................................588
Settings Configuration Manager Telephone language........................588
Settings Telephone Telephone Language ..........................................588
App Accounts ..........................................................................................589
Date and Time.........................................................................................592
Settings Configuration Manager Time and Date.................................592
Settings Telephone Time and Date.....................................................594
Telephone Information.............................................................................597
Using the Configuration Manager.......................................................598
Using the Telephone...........................................................................598
External Control ......................................................................................599
Receiving Action URLs (HTTP-Requests)..........................................599
Settings Configuration Manager External Control ..............................601
Settings Telephone External Control ..................................................602

18 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
Service and Maintenance .....................................................................605
Backup and Reset...................................................................................606
Settings Configuration Manager Backup and Reset...........................606
Settings Telephone Backup and Reset...............................................610
Downgrading the Telephone...............................................................612
Update and Provisioning .........................................................................614
Settings Configuration Manager Update and Provisioning.................616
Settings Telephne Update and Provisioning.......................................624
Procedure in Case of Firware Update Problems................................635
Remote Configuration .............................................................................637
Configuring the Telephone Remotely with ARA Server via the Internet ...
637
Storage....................................................................................................639
Removing and Mounting an SD Card.................................................639
Erasing a data storage device ............................................................640
Shutting Down and Restarting the Telephone.........................................641
Extending the Telephone Functionality ...................................................642
Settings Configuration Manager Online Shop ....................................643
Settings Telephone Online Shop ........................................................644
Service Data............................................................................................645
Recording the Network Data Stream ..................................................645

COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017 19
Glossary.................................................................................................647
Glossary ..................................................................................................648
A .........................................................................................................648
B .........................................................................................................649
C .........................................................................................................649
D .........................................................................................................651
E .........................................................................................................654
F .........................................................................................................655
G.........................................................................................................656
H .........................................................................................................657
I...........................................................................................................658
J..........................................................................................................659
K .........................................................................................................660
L..........................................................................................................660
M.........................................................................................................661
N .........................................................................................................662
O.........................................................................................................663
P .........................................................................................................664
Q.........................................................................................................667
R .........................................................................................................667
S .........................................................................................................668
T .........................................................................................................671
U .........................................................................................................672
V .........................................................................................................673
W ........................................................................................................675
Abbreviations ..........................................................................................676
Index.......................................................................................................680

20 COMfortel 1400 IP/2600 IP/3600 IP - Firmware V2.8 - Advanced Information - V02 06/2017
About this Manual
About this Manual
Copyright
Auerswald GmbH & Co. KG, 38162 Cremlingen, 2017
Trademarks
Android and Google search are trademarks of Google, Inc. Microsoft,
Windows and ActiveSync are registered trademarks of the Microsoft Corpo-
ration in the U.S.A. and/or other countries. All other trademarks mentioned
are the property of the corresponding manufacturer.
Licences
The software included in this product contains parts of copyrighted software
that is subject to the GPL, the LGPL or other licences. You find the licences
under Paramètres > Informations à propos du téléphone > Mentions
légales > Licences open source
Manuals
You find the Instructions and the Quick Guide on the Internet. After a
firmware update you usually require up-to-date manuals. You find these on
the Internet.