Avalue Technology HID-2138 User manual

DMR Number: T73945-00 Part No: E2017H180A1R
Rev: 2nd
Avalue Intelligent Display & System
HID-2138
21.5" Tiger Lake Medical Multi-Touch Panel PC
User Manual
2nd Ed- 04 January 2023
Copyright © 2023 Avalue Technology Inc., All Rights Reserved.

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Instructions for the User
The document combines text and illustrations, providing a comprehensive overview of
the system. The information is presented as a sequential steps of actions, allowing
the user to learn directly how to use the device. The text provides explanations and
instructs the user step-by-step in the practical use of the product, with short, clear
instructions in an easy-to-follow sequence.
Non-patient at least 18 years old with basic reading experience.
Read and understand “westernized Arabic numbers” when written in Arial font
Can distinguish human organs and understand hygiene.
Understand languages as specified in the marketing plan (Ext: Chinese,
English….).
For general function operation and maintenance, no special experiences are
required.
Mechanical tool operation knowledge is needed when installing mounting.
Please contact a service technician or your retailer.
Purposes and Applications
HID-2138 is intended to be used in healthcare institutions for general purpose as an
assisting device for data access –patient information, medical records, media
services, and so on. The product is designed for general or special use in the hospital
environment.
Operating principle
A Medical Panel PC has four main components: the arithmetic logic unit (ALU), the
control unit, the memory, and the input and output devices (collectively termed I/O).
These parts are interconnected by buses, often made of groups of wires.
The control unit, ALU, and registers are collectively known as a central processing
unit (CPU). Inside each of these parts are thousands to trillions of small electrical
circuits which can be turned off or on by means of an electronic switch. Each circuit
represents a bit (binary digit) of information so that when the circuit is on it represents
a "1", and when off it represents a "0" (in positive logic representation). The circuits
are arranged in logic gates so that one or more of the circuits may control the state of
one or more of the other circuits.

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Definitions
Warning! A WARNING statement provides important information about a potentially
hazardous situation which, if not avoided, could result in death or serious
injury.
Caution! A CAUTION statement provides important information about a potentially
hazardous situation which, if not avoided, may result in minor or
moderate injury to the user or patient or in damage to the equipment or
other property.
Note! A NOTE provides additional information intended to avoid inconveniences
during operation.
Safety Instructions
1. Strictly follow these Instructions for Use, please read these safety instructions
carefully.
2. Remind to keep this User's Manual for later reference, and any use of the product
requires full understanding and strict observation of all portions of these instructions.
Observe all WARNINGS and CAUTIONS as rendered throughout this manual and on
labels on the equipment.
3. Repair of the device may also only be carried out by MANUFACTURER.
Warning! Because of the danger of electric shock, never remove the cover of a
device while it is in operation or connected to a power outlet.

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4. If one of the following situations arises, please refer to the solutions:
Problem
Solution
The power cord or plug is damaged.
Contact manufacturer for further inspection.
Liquid has penetrated equipment.
Try to dry up excess liquid and contact manufacturer
for further inspection.
The equipment does not power on.
1. Check the adapter model to see if it is correct.
2. Confirm whether power adapter and power cord
is properly connected.
3. If the problem still exists, contact manufacturer for
further inspection.
The equipment has been damaged.
1. Power on the equipment to confirm whether the
function is still normal.
2. Contact manufacturer for repairment if needed.
5. Disconnect this equipment from any AC outlet before cleaning. Use a damp cloth.
Do not use liquid or spray detergents for cleaning and keep this equipment away from
humidity.
Caution! To avoid short-circuiting and otherwise damaging the device, do not allow
fluids to come in contact with the device. If fluids are accidentally spilled
on the equipment, remove the affected unit from service as soon as
possible and contact the service personnel to verify that patient safety is
not compromised.
6. Put this equipment on a reliable surface during installation. Dropping it or letting it
fall may cause damage. For plug-in equipment, the power outlet socket must be
located near the equipment and must be easily accessible.
Caution! To prevent overheating, do not cover the openings and place the device in
direct sunlight or near radiant heaters.
7. Make sure the voltage of the power source is correct before connecting the
equipment to the power outlet. Position the power cord so that people cannot step on
it. Do not place anything over the power cord. If the equipment is not used for a long
time, disconnect it from the power source to avoid damage by transient over voltage.

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Caution! Do not leave this equipment in an uncontrolled environment where the
storage temperature is below -20°C (-4°F) or above 60°C (140°F). this
may damage the equipment.
8. If your computer is losing dramatic time or the BIOS configuration reset to
default, the battery has no power.
Caution! Do not replace battery yourself. Please contact MANUFACTURER. The
computer is provided with a battery-powered real-time clock circuit. There
is a danger of explosion if battery is incorrectly replaced. Replace only
with same or equivalent type recommended by the manufacture. Discard
used batteries according to the manufacturer’s instructions
9. Improper installation of VESA mounting can result in serious personal injury! VESA
mount installation should be operated by professional technician, please contact the
service technician or your retail if you need this service.
10. Environmental protection: follow national requirements to dispose of unit.
11. Maintenance: to properly maintain and clean the surfaces, use only the approved
products or clean with a dry applicator.
12. Make sure the user not to contact SIP/SOPs and the patient at the same time.
13. When networking with electrical devices, the operator is responsible for ensuring
that the resulting system meets the requirements set forth by the following standards:
–EN 60601-1 (IEC 60601-1)
Medical electrical equipment
Part 1: General requirements for safety
–EN 60601-1-1 (IEC 60601-1-1)
Medical electrical equipment
Part 1-1: General requirements for safety
Collateral standard: Safety requirements for Medical electrical systems
–EN 60601-1-2 (IEC 60601-1-2)
Medical electrical equipment
Part 1-2: General requirements for safety
Collateral standard: Electromagnetic compatibility; Requirements and tests

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14. Accessory equipment connected to the analog and digital interfaces must be in
compliance with the respective nationally harmonized IEC standards (i.e. IEC 60950
for data processing equipment, IEC 60065 for video equipment, IEC 61010-1 for
laboratory equipment, and IEC 60601-1 for medical equipment.) Furthermore, all
configurations shall comply with the system standard IEC 60601-1-1. Everybody who
connects additional equipment to the signal input part or signal output part configures
a medical system, and is therefore, responsible that the system complies with the
requirements of the system standard IEC 60601-1-1. The unit is for exclusive
interconnection with IEC 60601-1 certified equipment in the patient environment and
IEC 60601-1 certified equipment outside of the patient environment. If in doubt,
consult the technical services department or your local representative.
Caution! Use suitable mounting apparatus to avoid risk of injury.
15. Use a power cord that matches the voltage of the power outlet, which has been
approved and complies with the safety standard of your country.
Note! Environmental protection Follow national requirements to dispose of unit.
Warning! Do not modify this equipment without authorization of the manufacturer.
Warning! To avoid risk of electric shock, this equipment must only be connected to a
supply main with protective earth.

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Caution! This adapter EDAC EM11013C is a forming part of the medical device.
16. The design of Internal Smart battery is considered for backup
purpose while system accidently loosing main power supply in any situation, it will
supply max.6mins of the operating time to keep let user backup the data and shut
down the system properly.
Caution! Do not attempt to disassemble the battery pack. There is danger of
excessive temperatures, fire or explosion if the battery is incorrectly replaced. Please
contact with MANUFACTURER to replace battery packs.
Caution! Do not use the power adapter that isn’t made for the equipment, supplying
the equipment with inappropriate voltage may cause harm to the battery (if any) or
even worse burn the equipment.
17. The product is not used in Category AP or Category APG in an anesthetic gas
environment.

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Explanation of Graphical Symbols
Warning: dangerous voltage
Caution
Note
ISO 7000-1641: Follow operating instructions or Consult
instructions for use.
Direct current.
Equipotential
Stand-by
US Conformance
Follow the national requirements for disposal of equipment.
Stacking layer limit
This side up

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Fragile Packaging
Beware of water damage, moisture-proof
Carton recyclable
Handle with care
Storage &Transportation Temperature: -20°C ~ 60°C
Storage &Transportation Humidity: 10% ~ 95%
Disposing of your old product
Within the European Union
EU-wide legislation, as implemented in each Member State, requires that waste
electrical and electronic products carrying the mark (left) must be disposed of
separately from normal household waste. This includes monitors and
electrical accessories, such as signal cables or power cords. When
you need to dispose of your display products, please follow the
guidance of your local authority, or ask the shop where you
purchased the product, or if applicable, follow any agreements made
between yourself. The mark on electrical and electronic products only applies to the
current European Union Member States.

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Federal Communication Commission Interference Statement
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT
TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL
INTERFERENCE AND (2) THIS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED,
INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from the one the receiver is
connected to.
Consult the dealer or an experienced radio/TV technician for help.
Notice:
(1) AUnshielded-type power cord is required in order to meet FCC emission limits and
also to prevent interference to the nearby radio and television reception. It is
essential that only the supplied power cord by used.
(2) Use only shielded cables to connect I/O devices to this equipment.
(3) Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement

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This equipment complies with FCC radiation exposure limits set forth for
an uncontrolled environment. This equipment should be installed and
operated with minimum distance 20cm between the radiator & your body.
For product available in the USA/Canada market, only channel 1~11 can
be operated. Selection of other channels is not possible. The antenna(s)
used for this transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter. Shielded interface
cables must be used in order to comply with emission limits.
Additional Information and Assistance
Contact your distributor, sales representative for technical support if you need
additional assistance. Please have the following information ready before you call:
Product name and serial number
Description of your peripheral attachments
Description of your software (operating system, version, application software,
etc.)
A complete description of the problem
The exact wording of any error messages
This equipment is a source of electromagnetic waves. Before use please, make
sure that there are not EMI sensitive devices in its surrounding which may
malfunction therefore.
Environmental protection
Follow national requirements to dispose of unit.
Manufacturer
Avalue Technology Inc.
7F, No.87, Lide St., Zhonghe District, New Taipei City, 235, Taiwan
7F, No.95, Lide St., Zhonghe District, New Taipei City, 235, Taiwan
TEL: [phone]
FAX: [phone]
Web: www.avalue.com.tw
Information: sal[email protected]

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CONTENT
1. HID-2138 Multi Touch Medical Panel PC Features................................14
1.1 Packing List ......................................................................................14
1.2 Specifications....................................................................................15
1.3 Front view.........................................................................................18
1.4 Rear & Bottom view..........................................................................19
1.5 System Dimensions..........................................................................20
2. Setting Up HID-2138 Multi Touch Panel PCs.........................................21
2.1 VESA Mounting ................................................................................22
2.2 Cabling..............................................................................................24
2.3 Cleaning and Disinfecting.................................................................26
3. Using HID-2138 Multi Touch Panel PCs.................................................27
3.1. Turn ON/OFF the System................................................................28
3.1.1 Turn ON the System...............................................................28
3.1.2 Turn OFF the System .............................................................28
3.2 Using LCD Display and Touch Screen .............................................29
3.2.1 Adjust System Volume............................................................29
3.2.2 Adjust LCD Display Brightness...............................................29
3.2.3 LED reading light & Touch function.........................................29
4. HID-2138 Installation Figure....................................................................30
4.1 WIFI dongle installation.....................................................................31
4.2 Desktop Stand installation ................................................................32
5. Hardware Configuration..........................................................................33
5.1 HID-2138 Overviews.........................................................................33
5.2 HID-2138 Jumper and Connector list................................................34
5.3 HID-2138 Jumpers & Connectors settings........................................36
5.3.1 Clear CMOS (JBAT1) .............................................................36
5.3.2 Serial port 1/2 pin9 signal select (JRI1/JRI2)..........................36
5.3.3 LCD backlight brightness adjustment (JSBKL1).....................37
5.3.4 AT/ATX auto power on select (JSATX1)..................................37
5.3.5 LVDS Inverter connector (JBKL1)...........................................38
5.3.6 EDP Inverter connector (JBKL2).............................................38
5.3.7 On-board header for USB2.0 (JUSB1) ...................................39
5.3.8 On-board header for USB2.0 (JUSB2) ...................................39
5.3.9 On-board header for USB2.0 (JUSB3) ...................................40
5.3.10 Battery connector (BT1)........................................................40
5.3.11 LVDS connector (LVDS1)......................................................41

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5.3.12 Speaker_R (JSPR1) .............................................................42
5.3.13 Speaker_L (JSPL1)...............................................................42
5.3.14 SPI connector (JSPI1)..........................................................43
5.3.15 EC Debug connector (JEC_SPI1).........................................43
5.3.16 General purpose I/O connector (JDIO1)...............................44
5.3.17 Front Panel connector (JFPT1) ............................................44
5.3.18 LED connector (JLED1)........................................................45
5.3.19 SATA Power connector (SPWR1).........................................45
5.3.20 Serial port 1 connector (JCOM1)..........................................46
5.3.21 Serial port 2 connector (JCOM2)..........................................46
5.3.22 Serial port 1 in RS-422/485 mode (JRS485_1) ....................47
5.3.23 Serial port 2 in RS-422/485 mode (JRS485_2) ....................47
5.3.24 Front Audio connector (JFAUD1)..........................................48
5.3.25 Line In, MIC connector (JMIC1)............................................48
5.3.26 LPC connector (JLPC1)........................................................49
5.3.27 I2C EEPROM connector (JPD1)...........................................49
5.3.28 EDP connector (EDP1).........................................................50
6. General Safety Guide...............................................................................51
7. Guidance and Manufacturer’s Declaration ............................................53

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1. HID-2138 Multi Touch Medical Panel PC
Features
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
In this chapter, you will get to know all features of our HID-2138
Multi Touch Medical Panel PC.
1.1 Packing List
1 x HID-2138 Medical Panel PC
1 x Medical power adapter
Power cords:
● Utilize a UL-listed detachable power cord, 3-wire, type SJ or equivalent, 18 AWG min., rated
250 Vmin., provided with a hospital-grade type plug 5-15P configuration for 120V application,
or 6-15P for 240V application.
● Do not overload wall outlets and extension cords as this may result in fire or electric shock.
● Mains lead protection (U.S.: Power cord): Power cords should be routed so that they are not
likely to be walked upon or pinched by items placed upon or against them, paying particular
attention to cords at plugs and receptacles.
● The power supply cord should be replaced by the designated operator only at all time.
●Use a power cord that matches the voltage of the power outlet, which has been approved
and complies with the safety standard of your particular country.

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1.2 Specifications
Component
Mother Board
HID TGLP Mother Board
CPU
Onboard Intel® 11th gen Core™ i7/i5/i3/Celeron Processor
Daughter Board
Optional low profile PCIE Board
CPU Cooler (Type)
Heat pipe
Memory
Two 260-pin DDR4 3200 MHz SO-DIMM socket, supports up to
64GB Max (non ECC only) (ACC-MEM-8G-32R,
ACC-MEM-16G-19R)
Power Supply
DC in
Adapter
EDAC EM11013C 19V 90W Screw Type Medical Adapter
System Fan
Fan-less
Microphone
Optional
Speaker
2W x 2
Camera
5.0MP Auto Focus WebCam with external cover (optional)
ACC-NBCAM-08R
Wireless LAN
Optional Wi-Fi + Bluetooth 5.0 USB Module
(USB2.0)
Operating System
Win10 64bit, Linux (Ubuntu 21.04.0/Kernel 5.8)
Expansion Card
Optional PCIE low profile card x 1
M.2 storage x 1
M.2 5G Module x 1
Other Component
NFC Module JunWei NFC Module CT-NFC-A172-02
Dual LED Reading Light Bar
Storage
Solid State Drive
Onboard SATA connector and SATA Power
Panel
LCD Panel
AUO G215HAN01.3/ 1.5
LED Driving Board
DB-LDA001-4-060
Touch Screen
21.5 PCAP
Touch Controller
EETI EXC84H5680STAG
External I/O
Serial Port
Optional COM port x 1—RS232/422/485 selected by BIOS
External USB Port
USB 2.0 x 2
USB type C x 2 (USB 3.1/Display/PD 3.0)

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Audio Port
Line-Out + Mic-in (Combo jack)
LAN Port
RJ 45 x 2 (i219 x 1 , i226 x 1)
Indicator Light
HDD LED, Power LED
Expansion Slots
M.2 Key-B 2242/3042/2260 x 1 for storage
PCIE low profile x 1
Mechanical
Power Type
DC Input 24V
Power Connector
Type
Lockable DC jack
Power Mode
AT/ATX (ATX is default setting)
Dimension
539.6 x 342.6 x 45.4mm
Weight
4.8kg
Color
White Plastic
Fanless
Yes
Reliability
EMI Test
CE : IEC/EN60601-1-2
FCC : Part 15 Class B
Safety
UL60601-1
Vibration Test
Random Vibration Operation
Reference IEC60068-2-64 Testing procedures
Test Fh : Vibration boardband random Test
1 Test PSD : 0.00454G²/Hz , 1.5 Grms
2 Test frequency : 5~500 Hz
3 Test axis : X,Y and Z axis
4 Test time : 30 minutes each axis
5 System condition : operation mode
6 Test curve
Sine Vibration Test
Reference IEC60068-2-6 Testing procedures
Test Fc : Vibration sinusoidal
1 Test Acceleration : 2G
2 Test frequency : 5~500 Hz
3 Sweep：1 Oct/ per one minute. (logarithmic)
4 Test axis : X,Y and Z axis
5 Test time :30 min. each axis
6 System condition : Non-Operating mode
7 Test curve

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Package Vibration Test:
Reference IEC60068-2-64 Testing procedures
Test Fh : Vibration boardband random Test
1 Test PSD : 0.026G²/Hz , 2.16 Grms
2 Test frequency : 5~500 Hz
3 Test axis : X,Y and Z axis
4 Test time : 30 minutes each axis
5 Test curve
Mechanical Shock
Test
With CF/SSD: 10Grms, IEC 60068-2-27, Half Sine, 11ms
Drop Test
Package drop test
Reference ISTA 2A, Method : IEC-60068-2-32 Test:Ed
Test Ea : Drop Test
1 Test phase : One corner, three edges, six faces
2 Test high :
3 Package weight :
4 Test drawing
Operating
Temperature
0°C ~ 40°C (32°F ~ 104°F)
Storage
&Transportation
Condition (in range
of °C and % R.H.)
-20°C ~ 60°C, 10% ~ 95%
Atmospheric
Pressure
700~1060hPa
Expected Service
Life
43368 Hrs
Operating
Humidity
40°C @ 95% Relative Humidity, Non-condensing
Note: Specifications are subject to change without notice.

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1.3 Front view
Note1:
Press this button for 2 sec to turn on or off LED reading light bar
Press this button for 4 sec to turn off or on for touch function
21.5” Touch Screen
NFC
Volume
Up/down
Brightness
Up/down
Power on/off
LED light bar/
Touch on/off*Note1

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1.4 Rear & Bottom view
I/O port functions description:
Equipotential Terminal Pin: for connect hospital ground/earth
DC in: for Power adapter DC jack
HDD LED: indicate HDD activities status
PWR LED: indicate power status
USB2.0: USB 2.0 x 2
USB Type C: USB type C x 2 (Output for USB 3.1 & Display, Input for PD 3.0
15V)
LAN: for internet connection
Note! Equipotential terminal needs to be linked to the hospital ground/earth
system before booting the system to protect both operator and system.
DC-IN
HDD LED (Yellow)
USB2.0
LAN2
LAN1
USB Type C
Equipotential Terminal Pin
PWR LED (Green)

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1.5 System Dimensions
Unit: mm