Avaya PARTNER Phone User manual

PARTNER®
Advanced Communications System
Quick Reference Guide
518-456-804
Comcode 700217243
Issue 3
March 2002

Notice
Every effort was made to ensure that the information in this book was complete and accu-
rate at the time of printing. However, information is subject to change.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is operated in a com-
mercial environment. This equipment generates, uses, and can radiate radio-frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to cor-
rect the interference at his own expense. This system is Class B compliant in some con-
figurations. For additional FCC information, see the PARTNER Customer Support
Document.
Canadian Department of Communication (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out
in the radio interference regulations of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les lim-
ites applicables aux appareils numériques de la class A préscrites dans le reglement sur
le brouillage radioélectrique édicté par le Industrie Canada.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unautho-
rized party (for example, a person who is not a corporate employee, agent, subcontractor,
or working on your company’s behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result in substantial addi-
tional charges for your telecommunications services.
The final responsibility for securing both this system and its networked equipment rests
with you — an Avaya Inc. system administrator, your telecommunications peers, and your
managers. Avaya Inc. does not warrant that this product or any of its networked equip-
ment is either immune from or will prevent either unauthorized or malicious intrusions.
Avaya Inc. will not be responsible for any charges, losses, or damages that result from
such intrusions. For important information regarding your system and toll fraud, see the
PARTNER Customer Support Document.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support assis-
tance, call the Avaya Customer Care Center at 1 800 628-2888.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software
License Agreement” card provided with your package. For additional warranty informa-
tion, see the PARTNER Customer Support Document.
Copyright 2002 Document 518-456-804
Avaya Inc. Comcode 700217243
All Rights Reserved Issue 3
Printed in USA March 2002

Trademarks
PARTNER, PARTNER Messaging, PARTNER MAIL VS, PARTNER MAIL, MLS-34D,
MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P,
and SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries.
Ordering Information
For additional documents, refer to the PARTNER Customer Support Document.
Customer Support
If you need assistance when programming or using your system, contact your local
Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consulta-
tion charges may apply.
Obtaining Products
See “Obtaining Products” in the PARTNER Customer Support Document.
Avaya Web Page
For information about Avaya products and service, go to www.avaya.com. For product
documentation for all Avaya products and related documentation for PARTNER ACS, go
to www.avayadocs.com.
Heritage Statement
Intellectual property related to this product (including trademarks) and registered to
Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference
within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to
Avaya Inc. The exception is cross references to books published prior to May 1, 2001,
which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucent's
planned restructuring, designs, builds, and delivers voice, converged voice and data, cus-
tomer-relationship management, messaging, multiservice networking, and structured
cabling products and services. Avaya Labs is the research and development arm for the
company.
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 410 568-3680
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attn: Avaya Account Manager
Order: Avaya Publications Center
Document No. 518-456-804
Comcode: 700217243
Issue 3, March, 2002

0
Important Safety Instructions
The following list provides basic safety precautions that should always be followed when
using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair center when ser-
vice or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the leak.
DO NOT block or cover the ventilation slots or openings; they prevent the product
from overheating. DO NOT place the product in a separate enclosure unless proper
ventilation is provided. DO NOT place the product flat on a surface. The control unit
must be wall-mounted.
SAVE THESE INSTRUCTIONS
CAUTION:

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PARTNER®Advanced Communications System
Quick Reference
Issue 3, March 2002
518-456-804, Comcode 700217243

Contents
Table of Contents i
1 Getting Acquainted
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2 Installing Your System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Evaluating the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Installing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Auxiliary Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3 Setting Up Your System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
System Programming Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Setting the Date, Day, and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Assigning Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Customizing Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing Settings to Support PBX or Centrex Services . . . . . . . . . . . 31
Emergency Phone Number List (#406) . . . . . . . . . . . . . . . . . . . . . . . . 32
Voice Messaging Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4 Programming System Features
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dialing Restrictions and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Groups of Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

ii Table of Contents
Table of Contents Quick Reference Guide
5 Programming Telephone Features
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Extension Name Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6 Maintaining Your System
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Upgrading 1600 DSL and 012E Module Firmware . . . . . . . . . . . . . . . . 62
Adding New Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Changing System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Adding Lines, Pools, and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7 If Something Doesn’t Work
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Your Release Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Clearing a Backup-Failure Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
012E Module Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Telephone Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Calling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
System Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
1600 DSL Module Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Tip/Ring Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8 System Programming Flow Charts