Avaya PARTNER Phone Technical manual

PARTNER®
Advanced Communications System
Customer Support Document
518-456-163ADD
Issue 3
March 2002

A. Customer Support
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A. Customer Support
Ordering Documents
To order additional documents, you may do the following:
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 410 568-3680
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
For information about Avaya products and services, go to www.avaya.com. For product
documentation for all Avaya products and related documentation for PARTNER ACS, go to
www.avayadocs.com. In addition to this document, the following materials are available:
Table 1. Additional Documentation
Title Order Number Description
PARTNER®ACS
System Planner
518-456-161;
Issue 4
Provides the forms needed to plan and record
how your system and telephones are to be
programmed.
PARTNER®ACS
Quick Reference Guide
518-456-804;
Issue 3
Provides quick reference for installing and
programming commonly used features.
PARTNER®ACS Installation,
Programming, and Use Guide
518-456-803;
Issue 3
Provides detailed reference information for
installing, programming and using the system.
PARTNER® ACS R5.0 Remote
Administration Getting Started
Guide
518-456-166;
Issue 3
Provides basic information for using the
optional Remote Administration software.
How to Use Your PARTNER
Telephone
518-457-701;
Issue 1
Contains basic instructions for using system
phones.
PARTNER-34D®Programming
Overlay
847531696 Helps with system programming from a
PARTNER-34D phone.
PARTNER-18D®Programming
Overlay
847531688 Helps with system programming from a
PARTNER-18D phone.
PARTNER®Messaging
Installation, Programming, and
Troubleshooting Online Guide,
Release 1.0
518-100-800;
Issue 1
Provides detailed reference information for
installing, programming, and troubleshooting
the PARTNER Messaging system.

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Obtaining Products
To learn more about Avaya products and to order products, contact your Avaya Authorized Dealer.
Technical Support
In the continental U.S., Avaya provides a toll-free customer support hotline 24 hours a day. If you
need assistance when programming or using your system, contact your local Authorized Dealer or
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Maintenance
Your system is designed to provide trouble-free performance without any special maintenance
procedures. To reduce the risk of accidental damage:
■Keep the system modules in an area free of dust, smoke, and moisture, and do not block the
air vents by placing objects on top of the control unit.
■Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or
expose them to excessive shock or vibration.
■Unplug the telephone if its cord is damaged, if liquid is spilled into it, or if its housing becomes
cracked or otherwise damaged.
PARTNER®Messaging
Release 1.0 System
Manager’s Quick Reference
518-100-501;
Issue 1
Provides basic information for programming
and troubleshooting the PARTNER Messaging
system.
PARTNER®MAIL VS R5.0
Voice Messaging System
Installation and Programming
585-322-532;
Issue 1
Provides detailed reference information for
installing and programming the system.
Using PARTNER®MAIL VS
System R5.0
585-322-531;
Issue 1
Provides basic information for using the
system.
Using the PARTNER®Voice
Messaging System Release 3
585-322-705;
Issue 1
Contains instructions for using the PARTNER
Voice Messaging System.
PARTNER®Voice Messaging
System Release 3 Installation
and Programming
585-322-706;
Issue 2
Provides instructions for planning, installing,
programming, and maintaining your PARTNER
Voice Messaging system.
PARTNER®MAIL Voice
Messaging System Release 3
Planning, Installation, and Use
585-322-516 Provides instructions for planning, installing,
programming, and maintaining your PARTNER
MAIL system.
Table 1. Additional Documentation —Continued
Title Order Number Description

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■To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If absolutely
necessary, you may use a cloth slightly dampened with a mild soap and water solution. Dry
quickly with a soft cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in any kind of liquid,
and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of
water when cleaning the housing and faceplate. To do so could result in irreparable damage.
Repair Information
Outside the continental U.S., contact your Avaya Representative or local Authorized Dealer for
warranty and repair information applicable to your system.
In-Warranty Repairs
If you purchased or leased your system directly from Avaya, Avaya will repair it free of charge
during the one-year warranty period. Simply call the Avaya Customer Care Center and ask for
service.
Business-Day service is standard during the warranty period for both the control unit and system
phones. Business-Day service is performed during normal business hours. However, if you need
24-hour service protection during the warranty period on the control unit in case there is a major
system failure, you can purchase an Around-the-Clock service contract from your local Avaya
Authorized Dealer.
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.
Post-Warranty Repairs
If you purchased your system from Avaya and you have a post-warranty service contract, Avaya
service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you can purchase a post-
warranty service contract from Avaya. If you do not have a contract, Avaya service is provided on a
time-and-materials basis by calling the Avaya Customer Care Center. A contract provides to you,
within the applicable coverage period and response times, service calls with no charge for parts
and labor on covered repairs. Both Business-Day and Around-the-Clock coverages of varying
lengths are available. To order a post-warranty service contract, contact your Avaya Authorized
Dealer.
If you leased your system under a Term Plan from Avaya, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800 247-7000 (in the continental U.S. only).
(Around-the-Clock service is not available for phones).
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.

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Limited Warranty and Limitation of Liability
Avaya warrants to you, the customer, that your system will be in good working order on the date
Avaya or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
If you notify Avaya or its authorized reseller within one year of the Warranty Date that your system
is not in good working order, Avaya will, without charge to you, repair or replace, at its option, the
system components that are not in good working order. Repair or replacement parts may be new
or refurbished and will be provided on an exchange basis. If Avaya determines that your system
cannot be repaired or replaced, Avaya will remove the system and, at your option, refund the
purchase price of your system or apply the purchase price toward the purchase of another Avaya
system.
If you purchased your system directly from Avaya, Avaya will perform warranty repair in
accordance with the terms and conditions of the specific type of Avaya maintenance coverage you
selected. A written explanation of Avaya’s types of maintenance coverage may be obtained by
calling your Avaya Authorized Dealer. If you purchased your system from an Avaya authorized
reseller, contact your reseller for the details of the maintenance plan applicable to your system.
Unless otherwise expressly agreed to in a written agreement signed by Avaya, Avaya will not be
responsible under this limited warranty for damages resulting from:
■Failure to follow Avaya’s installation, operation, or maintenance instructions;
■Unauthorized system modification, movement, or alteration;
■Unauthorized use of common carrier communication services accessed through the system;
■Abuse, misuse, or negligent acts or omissions of the customer and persons under the
customer’s control; or
■Acts of third parties and acts of God.
■Power surges, including power surges due to lightning.
For warranted items that were not installed by Avaya (self-installed) and are not covered by a
Service Protection Plan, the means of warranty fulfillment on the product is to ship the
replacement item to you, or at Avaya’s discretion, to dispatch a technician to repair or replace the
product.
Power surge protection will be provided with standard product warranty coverage and
post warranty products if the following requirements have been met:
■The equipment was installed in compliance with the installation instructions
contained in the PARTNER ACS Installation, Programming and Use document
(Document Number 518-456-803).
■All installed electrical protection equipment must be installed in compliance with
the National Electrical Code, any applicable local standards, and any Avaya
specified site requirements.
■“Proper protection” installed at the time of the power surge or lightning strike. This
“proper protection” must be at least equal to that available from Avaya
(see following).

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AVAYA’S OBLIGATION TO REPAIR, REPLACE, OR REFUND, AS SET FORTH ABOVE, IS
YOUR EXCLUSIVE REMEDY.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AVAYA, ITS AFFILIATES, SUPPLIERS,
AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY
DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
Limitation of Liability
Except as provided below, the liability of Avaya and its affiliates and suppliers for any claims,
losses, damages, or expenses from any cause whatsoever (including acts or omissions of third
parties), regardless of the form of action, whether in contract, tort, or otherwise, shall not exceed
the lesser of: (1) the direct damages proven; or (2) the repair cost, replacement cost, license fee,
annual rental charge, or purchase price, as the case may be, of the equipment that directly gives
rise to the claim. Except as provided below, Avaya and its affiliates and suppliers shall not be liable
for any incidental, special, reliance, consequential, or indirect loss or damage incurred in
connection with the equipment. As used in this paragraph, consequential damages include, but are
not limited to, the following: lost profits, lost revenues, and losses arising out of unauthorized use
(or charges for such use) of common carrier telecommunications services or facilities accessed
through or connected to the equipment. For personal injury caused by Avaya’s negligence, Avaya’s
liability shall be limited to proven damages to person. No action or proceeding against Avaya or its
affiliates or suppliers may be commenced more than twenty-four (24) months after the cause of
action accrues. THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party
(for example, a person who is not a corporate employee, agent, subcontractor, or working on your
company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and
that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications
services.
If you suspect you are being victimized by toll fraud and you need technical support or assistance,
call the Avaya Customer Care Center at 1 800 628-8888.
AC Protector Line Protector
147D provides 4 AC outlets and 3 CO line
protectors.
PEC 8310-028; Material code 407939461
U.S. Indirect 8310-028-P
146C adds 4 CO lines to 147D
PEC 8310-004; Material code 105122
U.S. Indirect 8310-004-P

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Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of
any type of intrusion to (that is, either unauthorized or malicious access to or use of your
company’s telecommunications equipment) by some party.
Your company’s “telecommunications equipment” includes both this Avaya product and any other
voice/data/video equipment that could be accessed via this Avaya product (that is, “networked
equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on
your company’s behalf. Whereas, a “malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications equipment with either malicious or
mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or
asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:
■Utilization (of capabilities special to the accessed equipment)
■Theft (such as, of intellectual property, financial assets, or toll-facility access)
■Eavesdropping (privacy invasions to humans)
■Mischief (troubling, but apparently innocuous, tampering)
■Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or
its networked equipment. Also realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including, but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company’s
Telecommunications Security
The final responsibility for securing both this system and its networked equipment rests with you —
a system administrator, your telecommunications peers, and your managers. Base the fulfillment
of your responsibility on acquired knowledge and resources from a variety of sources including but
not limited to:
■Installation documents
■System administration documents
■Security documents
■Hardware-/software-based security tools
■Shared information between you and your peers
■Telecommunications security experts

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To prevent intrusions to your telecommunications equipment, you and your peers should carefully
program and configure your:
■Avaya-provided telecommunications systems and their interfaces
■Avaya-provided software applications, as well as their underlying hardware/software platforms
and interfaces
■Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked equipment is either immune from
or will prevent either unauthorized or malicious intrusions. Avaya will not be responsible for any
charges, losses, or damages that result from such intrusions.
Federal Communications Commission (FCC)
Interference Information
References to FCC regulations are not applicable outside of the U.S.
Class A Compliance
This equipment, in the five-slot configuration and in the two-slot configuration with a 308EC, 012E,
PARTNER MAIL VS, or PARTNER Messaging module, has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of FCC rules.
These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction
manuals, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user will have to correct
the interference at his or her own expense.
Class B Compliance
The stand-alone PARTNER ACS processor module configuration and the two-slot configuration
using a 200, a 206, or a 400 module have been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of FCC rules.
These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instruction
manuals, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.

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If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
■Reorient the receiving television or radio antenna where this may be done safely.
■To the extent possible, relocate the receiver with respect to the telephone equipment.
■Where the telephone equipment requires AC power, plug the telephone into a different AC
outlet so that the telephone equipment and receiver are on different branch circuits.
Federal Communications Commission Statement
Part 15: Personal Computer Statement. This equipment has been certified to comply with the
limits for a Class B computing device, pursuant to Subpart J of Part 15 of FCC Rules. Only
peripherals (computing input/output devices, terminals, printers, etc.) certified to comply with the
Class B limits may be attached to this computer. Operation with noncertified peripherals is likely to
result in interference to radio and television reception.
Part 68: Network Registration Number. This equipment is registered with the FCC in
accordance with Part 68 of the FCC Rules. The FCC Part 68 registration numbers are printed on
the label located on the side of the control unit.
Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner
that does not provide proper answer-supervision signaling is in violation of Part 68 Rules. This
equipment returns answer-supervision signals to the public switched network when:
■Answered by the called station
■Answered by the attendant
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance
with those rules, you are advised of the following:
Means of Connection: Connection to the telephone network shall be through a standard network
interface jack USOC RJ11C. These USOCs must be ordered from your local telephone company.
FCC compliant line cords are provided with Line and Line/Extension Modules for connecting to the
telephone company provided USOC RJ11C jacks. Use only FCC compliant line cords and jacks
for these connections.
This equipment may not be used with party lines or coin telephone lines.

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Notification to the Telephone Companies: Before connecting this equipment, you or your
equipment supplier must notify your local telephone company’s business office of the following:
■The telephone number(s) you will be using with this equipment.
■The appropriate registration number and ringer equivalence number (REN) which can be
found on the right hand side of the control unit.
■The facility interface code, which is O2LS2.
■You must also notify your local telephone company if and when this equipment is permanently
disconnected from the line(s).
REN Information: The REN is used to determine the quantity of devices which may be connected
to the same telephone line. Excessive RENs on the telephone line may result in the devices not
ringing in response to incoming calls. In most, but not all areas, the sum of RENs should not
exceed five (5.0). To be certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
Repair Instructions: If you experience trouble because your equipment is malfunctioning, the
FCC requires that you disconnect the equipment from the network and not use it until the problem
has been corrected. Repairs to this equipment can only be made by the manufacturer, its
authorized agents, or by others who may be authorized by the FCC. In the event repairs are
needed on this equipment, please contact your local Authorized Dealer or the Avaya Customer
Care Center at 1 800 628-2888.
Rights of the Local Telephone Company: If this equipment causes harm to the telephone
network, the local telephone company may discontinue your service temporarily. If possible, they
will notify you in advance. But if advance notice is not practical, you will be notified as soon as
possible. You will also be advised of your right to file a complaint with the FCC.
Your local telephone company may make changes in its facilities, equipment, operations, or
procedures that affect the proper functioning of this equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted telephone service.
Hearing Aid Compatibility: All system phones are compatible with inductively coupled hearing
aids as prescribed by the FCC.