Avaya PARTNER Phone Technical manual

PARTNER®
Advanced Communications System
Customer Support Document
518-456-163ADD
Issue 3
March 2002

A. Customer Support
1
A. Customer Support
Ordering Documents
To order additional documents, you may do the following:
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 410 568-3680
Fax [phone] International Fax [phone]
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
For information about Avaya products and services, go to www.avaya.com. For product
documentation for all Avaya products and related documentation for PARTNER ACS, go to
www.avayadocs.com. In addition to this document, the following materials are available:
Table 1. Additional Documentation
Title Order Number Description
PARTNER®ACS
System Planner
518-456-161;
Issue 4
Provides the forms needed to plan and record
how your system and telephones are to be
programmed.
PARTNER®ACS
Quick Reference Guide
518-456-804;
Issue 3
Provides quick reference for installing and
programming commonly used features.
PARTNER®ACS Installation,
Programming, and Use Guide
518-456-803;
Issue 3
Provides detailed reference information for
installing, programming and using the system.
PARTNER® ACS R5.0 Remote
Administration Getting Started
Guide
518-456-166;
Issue 3
Provides basic information for using the
optional Remote Administration software.
How to Use Your PARTNER
Telephone
518-457-701;
Issue 1
Contains basic instructions for using system
phones.
PARTNER-34D®Programming
Overlay
847531696 Helps with system programming from a
PARTNER-34D phone.
PARTNER-18D®Programming
Overlay
847531688 Helps with system programming from a
PARTNER-18D phone.
PARTNER®Messaging
Installation, Programming, and
Troubleshooting Online Guide,
Release 1.0
518-100-800;
Issue 1
Provides detailed reference information for
installing, programming, and troubleshooting
the PARTNER Messaging system.

PA RT N E R ®Advanced Communications System Installation, Programming, and Use
A. Customer Support
2
Obtaining Products
To learn more about Avaya products and to order products, contact your Avaya Authorized Dealer.
Technical Support
In the continental U.S., Avaya provides a toll-free customer support hotline 24 hours a day. If you
need assistance when programming or using your system, contact your local Authorized Dealer or
call the Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Maintenance
Your system is designed to provide trouble-free performance without any special maintenance
procedures. To reduce the risk of accidental damage:
■Keep the system modules in an area free of dust, smoke, and moisture, and do not block the
air vents by placing objects on top of the control unit.
■Do not place telephones near a heating duct, radiator, or other heat source, and do not drop or
expose them to excessive shock or vibration.
■Unplug the telephone if its cord is damaged, if liquid is spilled into it, or if its housing becomes
cracked or otherwise damaged.
PARTNER®Messaging
Release 1.0 System
Manager’s Quick Reference
518-100-501;
Issue 1
Provides basic information for programming
and troubleshooting the PARTNER Messaging
system.
PARTNER®MAIL VS R5.0
Voice Messaging System
Installation and Programming
585-322-532;
Issue 1
Provides detailed reference information for
installing and programming the system.
Using PARTNER®MAIL VS
System R5.0
585-322-531;
Issue 1
Provides basic information for using the
system.
Using the PARTNER®Voice
Messaging System Release 3
585-322-705;
Issue 1
Contains instructions for using the PARTNER
Voice Messaging System.
PARTNER®Voice Messaging
System Release 3 Installation
and Programming
585-322-706;
Issue 2
Provides instructions for planning, installing,
programming, and maintaining your PARTNER
Voice Messaging system.
PARTNER®MAIL Voice
Messaging System Release 3
Planning, Installation, and Use
585-322-516 Provides instructions for planning, installing,
programming, and maintaining your PARTNER
MAIL system.
Table 1. Additional Documentation —Continued
Title Order Number Description

A. Customer Support
3
■To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If absolutely
necessary, you may use a cloth slightly dampened with a mild soap and water solution. Dry
quickly with a soft cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in any kind of liquid,
and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of
water when cleaning the housing and faceplate. To do so could result in irreparable damage.
Repair Information
Outside the continental U.S., contact your Avaya Representative or local Authorized Dealer for
warranty and repair information applicable to your system.
In-Warranty Repairs
If you purchased or leased your system directly from Avaya, Avaya will repair it free of charge
during the one-year warranty period. Simply call the Avaya Customer Care Center and ask for
service.
Business-Day service is standard during the warranty period for both the control unit and system
phones. Business-Day service is performed during normal business hours. However, if you need
24-hour service protection during the warranty period on the control unit in case there is a major
system failure, you can purchase an Around-the-Clock service contract from your local Avaya
Authorized Dealer.
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.
Post-Warranty Repairs
If you purchased your system from Avaya and you have a post-warranty service contract, Avaya
service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you can purchase a post-
warranty service contract from Avaya. If you do not have a contract, Avaya service is provided on a
time-and-materials basis by calling the Avaya Customer Care Center. A contract provides to you,
within the applicable coverage period and response times, service calls with no charge for parts
and labor on covered repairs. Both Business-Day and Around-the-Clock coverages of varying
lengths are available. To order a post-warranty service contract, contact your Avaya Authorized
Dealer.
If you leased your system under a Term Plan from Avaya, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800 247-7000 (in the continental U.S. only).
(Around-the-Clock service is not available for phones).
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.

PA RT N E R ®Advanced Communications System Installation, Programming, and Use
A. Customer Support
4
Limited Warranty and Limitation of Liability
Avaya warrants to you, the customer, that your system will be in good working order on the date
Avaya or its authorized reseller delivers or installs the system, whichever is later (“Warranty Date”).
If you notify Avaya or its authorized reseller within one year of the Warranty Date that your system
is not in good working order, Avaya will, without charge to you, repair or replace, at its option, the
system components that are not in good working order. Repair or replacement parts may be new
or refurbished and will be provided on an exchange basis. If Avaya determines that your system
cannot be repaired or replaced, Avaya will remove the system and, at your option, refund the
purchase price of your system or apply the purchase price toward the purchase of another Avaya
system.
If you purchased your system directly from Avaya, Avaya will perform warranty repair in
accordance with the terms and conditions of the specific type of Avaya maintenance coverage you
selected. A written explanation of Avaya’s types of maintenance coverage may be obtained by
calling your Avaya Authorized Dealer. If you purchased your system from an Avaya authorized
reseller, contact your reseller for the details of the maintenance plan applicable to your system.
Unless otherwise expressly agreed to in a written agreement signed by Avaya, Avaya will not be
responsible under this limited warranty for damages resulting from:
■Failure to follow Avaya’s installation, operation, or maintenance instructions;
■Unauthorized system modification, movement, or alteration;
■Unauthorized use of common carrier communication services accessed through the system;
■Abuse, misuse, or negligent acts or omissions of the customer and persons under the
customer’s control; or
■Acts of third parties and acts of God.
■Power surges, including power surges due to lightning.
For warranted items that were not installed by Avaya (self-installed) and are not covered by a
Service Protection Plan, the means of warranty fulfillment on the product is to ship the
replacement item to you, or at Avaya’s discretion, to dispatch a technician to repair or replace the
product.
Power surge protection will be provided with standard product warranty coverage and
post warranty products if the following requirements have been met:
■The equipment was installed in compliance with the installation instructions
contained in the PARTNER ACS Installation, Programming and Use document
(Document Number 518-456-803).
■All installed electrical protection equipment must be installed in compliance with
the National Electrical Code, any applicable local standards, and any Avaya
specified site requirements.
■“Proper protection” installed at the time of the power surge or lightning strike. This
“proper protection” must be at least equal to that available from Avaya
(see following).