Avaya 1120E User manual

PHONE / EXTENSION NUMBERS
- Internal - 3-digit extension numbers (Non-DID)
-600 - 699 (1130600 to 1130699)
- External - 3-digit phone numbers (DID)
-000 to 299 (236-9000 to 236-9299)
-300 to 499 (235-7300 to 235-7499)
PLACING CALLS
-Dial Tone - Lift handset or press Handsfree, Headset, or Line button and
dial appropriate number.
-Predial - Dial number you wish to call then lift handset or press
Handsfree, Headset, or Line button.
- Internal Calls - Dial 3-digit extension number
- When calling another UH Campus, please dial 9 + 7 digit number.
No 808 / 1808 is necessary.
- External Calls - Dial 9 + telephone number
- Emergency Calls - All phones are able to dial 911 or 9+911
Rev 9/7/11 for Windward CC 8 Rev 9/7/11 for Windward CC 1
Avaya IP Telephone User Guide
1120E / 1140E
For technical assistance with your telephone or voice mail,
please contact the WCC Computing HelpLine at 235-7314 or
wcc-he[email protected]ii.edu

ANSWER CALL
S
-Lift handset or press Handsfree, Headset, or incoming Line button.
MULTIPLE CALL APPEARANC
E
- Provides you or others with a multiple appearance of an extension. The
A
CCESSING VOICE MAI
L
Multiple Appearance can be on the same phone or another phone. - From a phone on the system
- Both appearances can be used as a regular extension. - Dial voice mail extension (373) or press the Messages key.
- Place and receive calls as normal. - At the prompt press # (to access your mailbox)
-Enter password followed by the # key. (86245 = temporary password).
END CAL
L
-Place handset on cradle or press the Goodbye button. - From an outside line
-Dial 235-7373, the direct number to voicemail, you reach the system
SWITCH FROM HANDSET TO HANDSFREE AND BAC
K
greeting.
-While on a handset call, press the Handsfree button and place handset -or- Dial your DID number to reach your greeting.
in cradle. - During your greeting, press * *, to get to the system greeting.
- While on a Handsfree call, lift handset. - At the system greeting press the # key.
- Enter your 7-digit mailbox number followed by the # key.
CALL HOLD - Enter your password followed by the # key.
-Press the Hold button.
- To return to call… press the flashing line key. HOW TO LEAVE A VM WITHOUT RINGING PHONE
Note: When answering a second call on your phone, press the Hold button to - Access voice mail system (press messages button or dial VM extension)
put the first caller on hold, then select the ringing line key. - At the prompt, dial the 7-digit mailbox number of the party you wish to
leave a message for.
MUTE Note: You can also transfer a caller into someone's voicemail by using the
-Press Mute (LED light flashes red: you can not be heard) above with the transfer feature.
-Press lit Mute (LED light is off: you can be heard)
Note: This feature works with handset, handsfree, or headset calls. NOTES:
- The voice mail system assumes you are the owner of the extension you
LAST NUMBER REDIA
L
are calling from and will ask you for the password.
- Get dial tone - The voice mail system has voice prompts that will walk you through the
- Press line button system.
- You will be forced through an enrollment process the first time you log
CALL TRANSFE
R
in to the system (Change Password, Record Name, Select Greeting -
-While on an active call press the Trans soft key (caller is put on hold - Standard System Greeting / Personal Greeting).
you get dial tone) - Your temporary password is 86245.
- Dial number you wish to transfer caller to - Minimum password length is 4-digits, trival passwords are not allowed.
- Announce Call (optional - this is NOT a 3-way call, you are speaking to the - To bypass a greeting or interrupt a prompt, press #.
2nd party) - Passwords do not expire.
-Press the Trans soft key to complete transfer. (You are removed from call) - If you make three invalid login attempts, the session is terminated. After
Note: If party you called is not available (busy, no answer, misdial), press the six consecutive failed-login sessions, your mailbox will be disabled.
goodbye key to hang up with the called party then select the line key you
wish to be connected to. *** See Voice Mail Commands page for commands available while
maneuvering through the system.
Rev 9/7/11 for Windward CC 2 Rev 9/7/11 for Windward CC 7
Avaya Aura Messaging
(Voice Mail)

CONFERENCE
-While on an active call press the Con
f
soft key (caller is put on hold -
you get dial tone)
- Dial number you wish to conference with.
CALL PAR
K
- Consult with the called party (you can speak privately with the called party).
To Park call: - Press the Conf soft key to conference all parties.
-While on an active call press the Trans soft key. Notes:
-Dial *5 followed by the extension you wish to park the call against. - If party you called is not available (busy, no answer, misdial), press the
-Press the Trans soft key. goodbye key to hang up with the called party then select the line key you
- Call is parked against the extension entered. wish to be connected to.
To Retrieve call: - You may be able to conference up to six parties by repeating the steps
- From any Avaya phone, get dial tone. - The conference call remains up if you disconnect from call.
-Dial #5 followed by the extension the call was parked against.
- You are connected to the parked call. CALL FORWARD
Note: Call recalls in 120 seconds. To Set:
-Press the Fwd soft key.
PASSWORD ADMIN -Dial number to forward calls to. (press Fwd again to forward calls
- Allows you to password protect your Call Log information. to the last forwarded number)
- Setup Password - Press the Fwd soft key to set
-Press the Services button. - CFWD shows on display to indicate that the primary line(s) is/are forwarded.
-Navigate to Password Admin selection and press the Enter key. To Cancel:
- At the prompt use the keypad to enter your password. - Press the Fwd soft key.
-Navigate to New Password selection and and press the Enter key. -Press the Cance
l
soft key. (display shows cancelled
)
- At the prompt use the keypad to enter a new password.
-Press the Selec
t
soft key to store password. CALL PICKUP (RINGING NUMBER)
- Turn password protection On/Off (Default is set to OFF) - Get dial tone
-Press the Directory button. -Dial Flexible Feature Code (FCC): #8
-Navigate to Change Protection Mode and press the Selec
t
soft key. - You are connected to the call.
-Enter your password (if Protection is enabled), press the Enter key. Notes:
- Use Navigation key to select Enable / Disable Password Protection. - You can only pick up extensions programmed in your pickup group.
-Press the Ye
s
soft key to accept the selection. - If multiple phones are ringing, you pick up the longest ringing call.
-Press the Done soft key.
Note: See your System Administrator for your initial password or if you forget DIRECTED CALL PICKUP
your current password. - Get dial tone
-Dial Flexible Feature Code (FCC): #99
- Enter the extension number you want to pick up.
- You are connected to the call.
Rev 9/7/11 for Windward CC 6 Rev 9/7/11 for Windward CC 3
Avaya IP Telephone User Guide
1120E / 1140E (Additional Features)

DIRECTORY (If Available) OPTIONS
-Press the Services button
Callers List - Stores incoming calls (100 entries) - Use navigation button to select Telephone Options and press the
Redial Lis
t
- Stores outgoing calls (20 entries) Selec
t
soft key.
-Press Callers or Redia
l
soft key or use the Directory button and navigate to
Callers list or Redial list followed by pressing theSelec
t
soft key. Adjust Volume:
- Use navigation buttons to scroll up/down list. - Navigate to the Volume adjustment option and press the Selec
t
soft
-Press the Dia
l
soft key to dial number. key.
-Press the Edit soft key to edit the number. Used to add "9" for an outside #. - Use the up/down navigation keys to select item to adjust, then press
-Press the Copy soft key to copy the entry to your Personal Directory (below)
.
the Enter key. (Ringer, Handset, Handsfree, Headset, or Buzzer)
-Press the De
l
soft key to delete the entry. Press the Ye
s
soft key to confirm. -Use the Up / Down soft keys or Up / Down Navigation keys to adjust
-Press the Quit button to exit Call Log. volume.
-** To Delete the entire list press the De
l
soft key at the Callers/Redial lis
t
-Press Selec
t
to save changes.
main menu and press the Ye
s
soft key to confirm. Adjust Screen Contrast:
Personal Director
y
- Allows you to store 100 entries of personal numbers. -Navigate to the Screen Contrast option and press the Selec
t
soft key.
-Press the Directory button. -Use the Up / Down soft keys or Up / Down Navigation keys to
-Navigate to Personal Directory selection and press the Selec
t
soft key. adjust contrast.
Add an entry: - Press Selec
t
to save changes.
-Press the
A
dd soft key.
- Enter the name for entry using the keypad. Ring Type:
-Press the Next soft key. -Navigate to the Ring Type option and press theSelec
t
soft key.
- Enter the number for the entry using the keypad. Enter "9" if needed. - Use the Up / Down Navigation keys to select a ring type.
-Press the Done soft key to store the entry. -Press Pla
y
to preview the ring tone.
Edit an entry: - Press Stop to stop playing the ringing tone.
- Use your navigation keys to select the the desired entry to edit. - Press Selec
t
to store the ring tone.
-Press the Edit soft key.
- Make the necessary changes.
-Press the Done soft key to save the entry.
Delete an entry:
- Use your navigation keys to select the desired entry to delete.
-Press the Del soft key.
-Press the Confirm soft key to delete the entry.
Search for an entry:
- Use your navigation keys to select the desired entry.
-Press the Dial soft key to call the stored number.
Copy entries to your Personal Directory:
- Press the Copy key to copy entries from other lists such as the
Caller List and Redial List.
Rev 9/7/11 for Windward CC 4 Rev 9/7/11 for Windward CC 5