Avaya J129 User manual

Avaya J129 IP Phone Quick
Reference
Release 1.1
March 2017
© 2016-2017, Avaya Inc.
All Rights Reserved.
Avaya J129 IP Phone overview
The Avaya J129 IP Phone is a SIP-based phone intended
to be used for basic business communications. The phone
supports two-call appearances with a single-line call
display.
Physical specifications
• Two call appearances
• A 128 x 32 pixels graphical LCD
• Three softkeys
• Dual 10/100 network ports
• Power over Ethernet class one device
• Magnetic Hook Switch
Icons on the phone
The following table lists the icons used in the Avaya J129
IP Phone:
Icon Description
Line indicator; first call
appearance
Line indicator; second call
appearance
More than 10 recent
missed calls
Recents- Outgoing call
Recents- Missed call
Recents- Incoming call
Outgoing recents MDA
Missed call
Check
Icon Description
MDA active
New call setup
Voicemail
Checkbox off
Checkbox on
Active conference
Conference on hold
Contrast
EC500
Failover
Radio button off
Radio button on
Feature unavailable
Call forward
Handset
Hold
Phone lock
Ringer on
Ringer off
Speaker
Do not disturb
Handling calls
Making a call by using the dial mode
Use this procedure to make a call without lifting the
handset or pressing Speaker.
Set the dial mode on the phone toAuto or Manual.
• If the dial mode is set to Auto, dial the required
number of digits.
The phone initiates the call when the inter digit timer
times out.
• If the dial mode is set to Manual, dial the number and
press the Call softkey.
Making a call without using the dial
mode
1. Lift the handset or press Speaker.
2. Press the digits on the dial pad.
The phone initiates the call when the inter digit timer
times out.
Making a call from the local contacts list
1. Press Main Menu > Contacts.
The phone displays the message Use dialpad to
search.
2. Press the digits on the dial pad that correspond to the
letters of the name of the person you want to call. For
example, press 764 to search for someone whose
name is Smith.
3. Press one of the following to start a call to the
selected number:
•Call
•OK
Making a call from the corporate
database contacts list
Use this procedure to make a call from the corporate
database contacts list. This feature is only available in the
Avaya Aura® environment.
1. On the Phone screen, press one of the following:
•Main Menu > Contacts > Search.
•Contacts > Search.
2. Press the digits on the dial pad that correspond to the
name of the person you want to call.
3. Press Search.
4. Press one of the following to start a call:
•Call
•OK
Making a call from call history
Use this procedure to make a call from call history. If the
system administrator configures emergency calling for
your phone, then Emerg softkey replaces the Recents
softkey.
1. On the Phone screen, press one of the following:
•Main Menu > Recents
•Recents
2. Use the Up and Down Arrow keys to select the
number that you want to call.
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3. Press one of the following to start a call:
•Call
•OK
Making an emergency call
Do one of the following:
• On the Phone screen, press Emerg softkey, and
again press Emerg when the phone prompts for
confirmation.
• Dial the emergency number by using the dial pad.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. While on the first call, press the Transfer softkey.
2. Do one of the following:
• Use the keypad to dial the number to which you
want to transfer the call .
• Call the person from the Contacts list or the
Recents list.
The first call is put on hold, and the recipient’s phone
starts ringing.
3. Press the Complete softkey after the recipient
answers the call.
The phone transfers the call to the selected number.
Making an unattended transfer
An unattended transfer is when you transfer an active call
without establishing a call with the call-transfer recipient.
1. While on the first call, press the Transfer softkey.
2. Do one of the following:
• Use the keypad to dial the number to which you
want to transfer the call.
• Call the person from the Contacts list or the
Recents list.
The first call is put on hold, and the recipient’s phone
starts ringing.
3. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
If the called party does not answer the call, then the
unanswered call returns to your phone as a recalled
transfer call.
Making an international call
E.164 is a standard format of international public
telephone numbering. An E.164 number can have up to
15 digits and is preceded by a plus sign (+). Use the
following procedure to dial an E.164 number.
1. Long press the 0 key to display the plus sign (+).
2. Dial the number that you want to call.
Using call forwarding
Activating and deactivating call forward
Use this procedure to forward incoming calls to a specified
number.
In the IP Office environment, this feature is supported
using short code dialing. Contact your system
administrator for the list of short codes.
Ensure that the system administrator enables Call
Forward features for your extension.
1. Press Main Menu > Features.
2. Use the Down Arrow key to go to one of the following
Call Forward screens.
• Call Fwd
• Call Forward-Busy
• Call Forward-No Answer
3. Press Select or OK.
4. In the Destination field, enter the number where you
want to forward the incoming calls.
5. Press Save or OK.
The phone generates a confirmation tone and returns
to the Features menu.
6. To deactivate any of the Call Forward feature, go to
the respective screen and press Select or OK.
Managing conference calls
Adding a person to an active call
Use this procedure to add participants to an active call to
set up a conference call.
You must be on a call to initiate a conference call.
1. During a call, on the Phone screen, press Conf.
The phone puts the second call on hold.
2. To make a call to a third participant, do one of the
following:
• Dial the phone number by using the dial pad.
• Call the person from the Contacts list or from the
Recents list
• Redial the last dialed number by using the Redial
softkey.
The third participant answers the call.
3. Press the Join softkey.
4. To add another person, press Add and repeat steps 3
and 4.
In IP Office environment, the Add softkey is not
available. Therefore, the conference is hosted on the
phone and only three participants are supported.
Managing contacts
Adding a new contact
Use this procedure to add a contact to the phone. You can
save a maximum of 250 contacts.
1. Do one of the following:
• If there is no contact in the contacts list, press
Contacts > New or press Main Menu >
Contacts > New.
• If there is at least one contact in the contacts list,
press Contacts > More > New or press Main
Menu > Contacts > More > New.
2. Use the dial pad to enter the name.
• Press the number key that corresponds to the letter
or number that you want to enter.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter the remaining letters or numbers.
• To enter a symbol, press More > Symbol. Use the
navigation arrows to highlight the symbol that you
want to enter and press Insert.
• To delete the last character, press the Bksp
softkey.
3. Enter the number.
The contact number can include uppercase and
lowercase letters, numbers 0-9, and special symbols,
such as comma (,), plus (+), and dot (.).
4. Press Save.
Searching for a contact
Use this procedure to search contacts from the local
contacts list or enterprise directory. However, in IP Office
environment, you can search for a contact only from the
local contacts list.
1. To search for a contact from the local contacts, do the
following:
a. Press Main Menu > Contacts.
The phone displays the message Use dialpad
to search.
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b. Press the digits on the dial pad that correspond to
the letters of the name of the person you want to
call. For example, press 764 to search for
someone whose name is Smith.
2. To search for a contact from the enterprise directory,
do the following:
a. On the Phone screen, press Contacts > Search
or press Main Menu > Contacts > Search.
b. Use the dialpad to enter the name.
c. Press Search.
To add the contact to the local contacts, press
+Contact.
Managing call history
Adding or deleting a call record from the
call history menu
1. Do one of the following:
• Press Recents.
• Press Main Menu > Recents.
2. Select the number that you want to add or delete.
3. Select Details.
4. Select one of the following:
•+Contact: To add a call record from the call history
menu to the contacts list.
•Delete: To delete a call record from the call history.
Using call related features
Parking and unparking a call
Use this procedure to park the active call and answer the
call from another extension.
This feature is only available in the Avaya Aura®
environment.
Your system administrator must activate the feature for
your extension.
In the IP Office environment, this feature is supported
using short code dialing. Contact your system
administrator for the list of short codes.
1. While on an active call, press Main Menu > Features.
2. Use the Down Arrow key to go to the Call Park
screen.
3. Press Select or OK.
The phone parks the call.
4. To answer a parked call, press Main Menu >
Features.
5. Use the Down Arrow key to go to the Call Unpark
screen.
6. Press Select or OK.
7. Enter the extension from which the call was parked.
8. Press OK.
The phone unparks the call.
Toggling between calls
Use this procedure to toggle between active call
appearances.
Ensure that you have more than one active call
appearances.
1. Press Swap.
The current call goes on hold and the other resumes.
2. Press Swap again to go back to the first call.
Setting up automatic call back
When an extension is busy, use this procedure to receive
a call back automatically after the extension is free.
In the IP Office environment, this feature is supported
using short code dialing. Contact your system
administrator for the list of short codes.
Your system administrator must activate the feature for
your extension.
1. During an active call, press Main Menu > Features.
2. Use the Down Arrow key to go to the Auto Callback
screen.
3. Press Select or OK to activate Auto Callback.
When you end the callback call, the system
deactivates the feature automatically.
Activating EC500
Use this procedure to answer calls on your cell phone.
This feature is only available in the Avaya Aura®
environment.
The system administrator must program the phone so that
you can receive incoming calls on your cell phone.
1. Press Main Menu > Features.
2. Use the Down Arrow key to go the EC500 screen.
3. Press OK.
Assigning Speed Dial
Use this procedure to assign speed dial numbers to your
contacts. You can assign up to nine speed dial entries.
This feature is only available in the Avaya Aura®
environment.
1. Press Main Menu > Settings > Phone Settings.
2. Select Speed Dial.
3. Use the Up and Down Arrow keys to select a Speed
Dial number.
4. Press Contacts to select a contact.
5. Press Select to assign the contact to the selected
Speed Dial number.
You can assign only one contact to a Speed dial
number.
Display language
Setting the display language
1. Press Main Menu > Settings > Display Settings.
2. Select Language.
3. Press Select or OK to change the language.
4. Press Yes or OK when the phone prompts for
confirmation.
The phone returns to the Display Settings screen and
the language changes to the selected language.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
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