Avaya IP Office 5402 Assembly instructions

COMPAS ID 117201 Issue 1 Page 1 of 3
IP Office Technical Tip
Tip no: 127
Release Date: 13 March 2006
Region: GLOBAL
Retrieving a Parked Call from a 5402 terminal
When retrieving a parked call from a 5402 terminal, the function key needs to be
pressed twice to retrieve the call. After the first press of the function key, the display
shows “drop” and “answer”, but there are no physical keys on the terminal to retrieve the
call.
On the 5402 phone, dial pad 1 through # are represented by buttons 4 to 15 in the user
button programming in the Manager application (Button 3 in the user programming is not
used as it is reserved.).
In the example below:
On button 4 in Manager (button 1 on terminal), Park slot 1 is programmed.
On button 5 in Manager (button 2 on terminal), Park slot 2 is programmed.
On button 6 in Manager (button 3 on terminal), Park slot 3 is programmed.
On button 7 in Manager (button 4 on terminal), Park slot 4 is programmed.
To retrieve a parked call in slot 1, press the feature button, then button 1 twice.

COMPAS ID 117201 Issue 1 Page 2 of 3
To park a call on slot 1 using a 5402 phone, press the feature button then button 1 on
the terminal once.
Feature button Button 4 in Manager Button 6 in Manager
Button 5 in Manager
Button 7 in Manager
Another option to retrieve a parked call in slot 1 would be to use the default short code
*38*N# and enter the appropriate park slot number as N – for slot one, the code would
be *38*1#

COMPAS ID 117201 Issue 1 Page 3 of 3
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