Avaya 1230 Safety guide

Avaya 1230 IP Deskphone with SIP
Software User Guide
SIP Software Release 4.4
Release 4.4
NN43170-102
Issue 05.01 Standard
November 2013

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2 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 3

4 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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Contents
Chapter 1: Revision history............................................................................................... 11
Chapter 2: Regulatory and safety information................................................................. 13
Chapter 3: Introduction to the Avaya 1230 IP Deskphone.............................................. 17
Basic features........................................................................................................................................... 17
IP Deskphone controls.............................................................................................................................. 18
Key press behavior........................................................................................................................... 21
Avaya 1230 IP Deskphone display........................................................................................................... 22
Cleaning the Avaya 1230 IP Deskphone LCD display screen......................................................... 23
Context-sensitive soft keys....................................................................................................................... 23
Idle display screen after dial pad input............................................................................................. 27
In-call context-sensitive soft keys..................................................................................................... 28
Navigation keys......................................................................................................................................... 31
Available IP Deskphone call features....................................................................................................... 32
Security features....................................................................................................................................... 33
Secure connection............................................................................................................................ 33
Chapter 4: Accessing the Avaya 1230 IP Deskphone...................................................... 35
Logging on................................................................................................................................................ 35
Automatic login................................................................................................................................. 36
Configuring the domain.................................................................................................................... 36
Password protection for domains..................................................................................................... 37
Selecting a language........................................................................................................................ 38
Logging on to your Avaya 1230 IP Deskphone................................................................................ 38
Configuring the duration of the login................................................................................................ 40
Logging on multiple user accounts................................................................................................... 41
Timed logoff.............................................................................................................................................. 41
Timed logoff while IP Deskphone is idle........................................................................................... 41
Timed logoff while on a call.............................................................................................................. 42
Selecting a location.......................................................................................................................... 42
User Profile............................................................................................................................................... 43
Overwriting your personal Address Book......................................................................................... 43
Confirmation logon screen........................................................................................................................ 44
Logging off from the IP Deskphone.......................................................................................................... 44
Logging off multiple user accounts................................................................................................... 45
Making an emergency call........................................................................................................................ 45
Location information......................................................................................................................... 46
Chapter 5: Installing the 1230 IP Deskphone................................................................... 49
Before you begin....................................................................................................................................... 49
Connecting the components..................................................................................................................... 49
Attaching the foot stand (optional).................................................................................................... 50
Connecting the handset................................................................................................................... 51
Connecting the headset (optional)................................................................................................... 51
Connecting the AC power adapter (optional)................................................................................... 51
Connecting the LAN ethernet cable................................................................................................. 52
Connecting the PC Ethernet cable................................................................................................... 52
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 5

Wall-mounting the IP Deskphone (optional)..................................................................................... 53
Entering text.............................................................................................................................................. 53
Using the dialpad.............................................................................................................................. 53
Chapter 6: Configuring the Avaya 1230 IP Deskphone................................................... 59
Adjusting the display screen contrast....................................................................................................... 59
Creating the idle screen text display......................................................................................................... 60
Configuring Menu Auto back-out.............................................................................................................. 60
Selecting a ring pattern............................................................................................................................. 62
Adjusting the volume................................................................................................................................. 62
Adjusting the ring volume................................................................................................................. 63
Adjusting the volume of the Handset, Headset, and Handsfree mode............................................. 64
Adjusting the paging ring volume..................................................................................................... 66
Selecting a language................................................................................................................................ 67
Selecting the date and time format........................................................................................................... 67
Chapter 7: Making a call..................................................................................................... 71
Making a call using off-hook dialing.......................................................................................................... 71
Making a call using on-hook dialing.......................................................................................................... 72
Using handsfree calling.................................................................................................................... 73
Using Call Subjects................................................................................................................................... 74
Managing Call Subjects............................................................................................................................ 77
Adding a Call Subject....................................................................................................................... 77
Deleting a Call Subject..................................................................................................................... 78
Editing a Call Subject....................................................................................................................... 78
Chapter 8: Receiving a call................................................................................................ 81
Caller identification.................................................................................................................................... 81
Answering an incoming call....................................................................................................................... 82
Redirecting an incoming call..................................................................................................................... 82
Declining an incoming call......................................................................................................................... 84
Creating a new Call Decline Reason................................................................................................ 85
Managing Call Decline Reasons............................................................................................................... 85
Add a Call Decline Reason.............................................................................................................. 86
Delete a Call Decline Reason.......................................................................................................... 86
Edit a Call Decline Reason............................................................................................................... 87
Ignoring an incoming call.......................................................................................................................... 88
Receiving intercom calls........................................................................................................................... 89
Receiving paging calls.............................................................................................................................. 89
Chapter 9: The Address Book............................................................................................ 91
Viewing the Address Book........................................................................................................................ 91
Initiating a call from the Address Book...................................................................................................... 92
Adding a contact to your Address Book.................................................................................................... 93
Editing a contact in your Address Book.................................................................................................... 94
Copying information to the Address Book................................................................................................. 96
Searching for a contact in the Address Book............................................................................................ 98
Using the Search feature in the Address Book................................................................................ 99
Chapter 10: Call Inbox........................................................................................................ 103
Accessing the Call Inbox........................................................................................................................... 103
Managing calls in the Call Inbox while not on a call.................................................................................. 104
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Viewing the details of a call in the Call Inbox............................................................................................ 105
Managing missed calls.............................................................................................................................. 106
Missed Calls Notification.................................................................................................................. 107
Initiating a call from the Call Inbox............................................................................................................ 109
Deleting calls in your Call Inbox................................................................................................................ 110
Accessing the calls in your Call Inbox during a call.................................................................................. 110
Chapter 11: Call Outbox..................................................................................................... 113
Accessing the Call Outbox........................................................................................................................ 113
Managing calls in the Call Outbox while not on a call............................................................................... 113
Initiating a call from the Call Outbox................................................................................................. 114
Deleting calls from your Call Outbox................................................................................................ 114
Viewing the details of a call in the Call Outbox................................................................................ 115
Accessing the calls in your Call Outbox during a call............................................................................... 115
Chapter 12: Instant Messaging.......................................................................................... 117
Configuring Instant Messaging................................................................................................................. 117
Configuring IM automatic pop-up..................................................................................................... 117
Configuring Instant Messaging pop-ups........................................................................................... 118
Configuring IM audible alert............................................................................................................. 119
Composing an Instant Message............................................................................................................... 119
Instant Message Inbox/Outbox................................................................................................................. 121
Accessing Instant Messages............................................................................................................ 121
Viewing the content of an Instant Message.............................................................................................. 122
Replying to an Instant Message....................................................................................................... 122
Initiating a call from an Instant Message.......................................................................................... 123
Deleting an Instant Message............................................................................................................ 124
Chapter 13: While on an active call................................................................................... 125
Making a new call...................................................................................................................................... 125
Initiating a call using the active call context-sensitive soft key menu............................................... 125
Call Waiting............................................................................................................................................... 126
Placing a call on Hold................................................................................................................................ 126
Multiple calls On Hold....................................................................................................................... 128
Using 3-way calling................................................................................................................................... 132
Configuring a conference call................................................................................................................... 133
Ad hoc conferencing when connecting to the Call Server........................................................................ 134
Edit Domain page............................................................................................................................. 136
Transferring a call..................................................................................................................................... 137
Using the Park Call feature....................................................................................................................... 140
Using Park Call................................................................................................................................. 140
Retrieving a Parked Call................................................................................................................... 141
Chapter 14: Additional features......................................................................................... 143
Using the Friends feature.......................................................................................................................... 143
Using your Friends list...................................................................................................................... 144
Editing information of a friend........................................................................................................... 145
Feature keys............................................................................................................................................. 148
Feature key programming................................................................................................................ 149
Remove a programmed feature key................................................................................................. 158
Feature key autoprogramming......................................................................................................... 159
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 7

Using Call Forward.................................................................................................................................... 164
Configuring Do Not Disturb....................................................................................................................... 166
Configuring a Presence state.................................................................................................................... 167
Adding a new Presence state message........................................................................................... 169
Configuring Privacy settings...................................................................................................................... 170
Incoming call privacy........................................................................................................................ 170
Outgoing call privacy........................................................................................................................ 171
Multiple Appearance Directory Number.................................................................................................... 171
Audio Codecs............................................................................................................................................ 173
Audio Codec Selection..................................................................................................................... 173
Audio Codec Ordering...................................................................................................................... 174
PC Client softphone interworking with the IP Deskphone......................................................................... 174
Answer-Mode Settings..................................................................................................................... 174
Automatic remote software updates......................................................................................................... 176
Busy Lamp Field....................................................................................................................................... 176
Chapter 15: Multiuser......................................................................................................... 179
Initial login................................................................................................................................................. 179
Additional logins............................................................................................................................... 180
Automatic login................................................................................................................................. 181
Logging out............................................................................................................................................... 181
Primary account logout..................................................................................................................... 181
Secondary account logout................................................................................................................ 182
Server failover........................................................................................................................................... 182
Cable unplugged.............................................................................................................................. 183
Upgrade impacts to user profiles.............................................................................................................. 183
Line keys................................................................................................................................................... 184
Making a call............................................................................................................................................. 185
Receiving a call......................................................................................................................................... 186
Being in a call............................................................................................................................................ 186
Instant Messages...................................................................................................................................... 187
Menu features........................................................................................................................................... 187
Modifying settings..................................................................................................................................... 188
Per-account call notification options................................................................................................. 188
IM Settings....................................................................................................................................... 188
Voice Mail Settings........................................................................................................................... 189
Remembering settings after logout.................................................................................................. 189
Programmable keys.................................................................................................................................. 189
Inbox log and IM log......................................................................................................................... 190
Address books.......................................................................................................................................... 191
User status................................................................................................................................................ 191
Do Not Disturb.................................................................................................................................. 191
Call Forwarding................................................................................................................................ 192
Presence.......................................................................................................................................... 193
Notifications............................................................................................................................................... 194
Account selection...................................................................................................................................... 195
Chapter 16: Advanced features......................................................................................... 197
Viewing the IP Deskphone information..................................................................................................... 197
8 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013

Accessing the Services menu.......................................................................................................... 198
Checking for Updates....................................................................................................................... 199
Resetting the IP Deskphone............................................................................................................. 199
Erasing the user data....................................................................................................................... 200
Network menu........................................................................................................................................... 204
Customizable banner for login.................................................................................................................. 205
Phone Information - Details screen........................................................................................................... 206
Screensaver/screen lock........................................................................................................................... 207
Service Package Group Support.............................................................................................................. 212
Bulk-create feature keys based on an existing directory Address Book group................................ 213
View existing groups in your Address Book if you selected Groups................................................ 214
View the existing groups you have in your Address Book................................................................ 215
Add a new contact to your Address Book........................................................................................ 216
Add a new group.............................................................................................................................. 218
Speed Dial List.......................................................................................................................................... 218
Speed Dial List screen..................................................................................................................... 219
Auto-Retrieve flag............................................................................................................................. 220
File Manager............................................................................................................................................. 221
Chapter 17: Visual indicators............................................................................................. 223
Display screen icons................................................................................................................................. 223
Visual Alerter/Message Waiting Indicators................................................................................................ 225
Chapter 18: Third party terms............................................................................................ 227
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)........................... 227
GNU................................................................................................................................................. 228
Zlib.................................................................................................................................................... 232
Libpng............................................................................................................................................... 233
Kern_random.................................................................................................................................... 235
Wchar functions................................................................................................................................ 236
Libjpeg.............................................................................................................................................. 237
T-Rex................................................................................................................................................ 238
Glossary............................................................................................................................... 239
Index..................................................................................................................................... 243
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10 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013

Chapter 1: Revision history
November 2013 Standard 05.01. This document is up-issued to support SIP Software
Release 4.4.
March 2013 Draft 04.01.AA. This document is up-issued to support SIP Software Release
4.3 Service Pack 2 (SP2).
March 2012 Standard 03.03. This document is up-issued to reflect changes in the user
profile information.
February 2012 Standard 03.02. This document is up-issued to include information about
Busy Lamp Field.
November 2011 Standard 03.01. This document is up-issued to support SIP Software
Release 4.3.
May 2011 Standard 02.03. This document is up-issued to reflect changes in global
power supply information.
November 2010 Standard 02.02. This document is up-issued to support SIP Software
Release 4.0 to update regulatory information.
October 2010 Standard 02.01. This document is up-issued to support SIP Software
Release 4.0.
September 2010 Standard 01.02 This document is up-issued to add the Third Party Terms
content.
August 2010 Standard 01.01. This document is a new document and is issued to support
SIP Software Release 3.2.
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 11

Revision history
12 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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Chapter 2: Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Note:
The user should not make changes or modifications not expressly approved by Avaya. Any such
changes could void the user authority to operate the equipment
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.
Warning:
• This is a Class B product. In a domestic environment this product can cause radio interference in
which case the user must take adequate measures.
• Operation is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation of the device.
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 13

Table 1: EMC Compliance
Jurisdiction Standard Description
United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency
Devices (see Notes 1 and 2)
Canada ICES-003 Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/New
Zealand
AS/NZ CISPR 22 CISPR
22
Class B Emissions: Information technology
equipment - Radio disturbance
European Community EN 55022 Class B Emissions: Information technology
equipment - Radio disturbance
EN 55024 Information technology equipment - Immunity
characteristics Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions (equipment
input current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-
voltage supply systems for equipment with rated
current <= 16 A
Japan VCCI Regulations for voluntary control measures.
Table 2: Safety Compliance
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology Equipment
Canada CSA 60950-1-30 Safety of Information Technology Equipment
Australia/New
Zealand
AS/NZS 60950.1:2003 Safety of Information Technology Equipment
European Community EN 60950-1 ITE equipment - Safety - Part 1: General
requirements
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Australia: AS/ACIF S004: Voice
Frequency Performance Requirements for Customer Equipment This equipment complies with the CE
Marking requirements.
EU Countries: This device complies with the essential requirements and other relevant provisions of
Directive 1999/5/EC. A copy of the Declaration may be obtained from www.avaya.com.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment.
Regulatory and safety information
14 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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DenAn regulatory notice for Japan
Warning:
Please be careful of the following while installing the equipment:
• Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or
specified by Avaya to be used with the equipment. If you use any other equipment, it may cause
“failures, malfunctioning, or fire”.
•Power cords shipped with this equipment must not be used with any other equipment. If the above
guidelines are not followed, it may lead to death or severe injury.
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 15

Regulatory and safety information
16 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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Chapter 3: Introduction to the Avaya 1230 IP
Deskphone
Your Avaya 1230 IP Deskphone brings voice and data to your desktop. The IP Deskphone connects
directly to a Local Area Network (LAN) through an Ethernet connection. The SIP IP Deskphone
communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled
version.
Basic features
The Avaya 1230 IP Deskphone phone includes the following features:
• 9 lines with 25-character display capability
•10 line keys (self-labeled))
• four context sensitive soft keys (self labeled)
• six specialized feature keys
• six fixed call processing keys (three with LED status)::
- Mute
- Handsfree
- Goodbye
- Applications
- Headset
- Hold
• volume up/down key to separately adjust the ringer, speaker, headset, and handset’s
volume
• four-way navigation cluster plus Enter key
• wall-mountable
• LCD display screen
• high quality speakerphone
• hearing aid compatibility
• handset jack
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 17

• headset jack
• 10/100 Ethernet ports
- one Ethernet port for LAN connection
- one Ethernet port for optional PC connection
• Power over Ethernet (PoE) through the LAN port, or power through a supported AC
adapter
• Accessory Expansion Module (AEM) port to connect the expansion module.
IP Deskphone controls
The following figure shows the Avaya 1230 IP Deskphone.
Figure 1: Avaya 1230 IP Deskphone
This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed
keys with icons or with labels. This document presents both versions of the fixed key.
Key Function
When a message is waiting, the red Message Waiting/
Incoming Call indicator LED at the top center of the IP
Deskphone flashes.
Also, if configured, this indicator glows when the
ringer sounds.
Introduction to the Avaya 1230 IP Deskphone
18 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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Key Function
Line keys or speed dial keys are located on either side
of the display area and are labeled on the LCD
display. You can program these keys as either line or
speed dial keys (for one touch dialing). These keys
select which line is in use when the IP Deskphone is
active and also act as status monitoring keys when a
number is set as a speed dial.
Note: There are 10 line keys on the Avaya 1230 IP
Deskphone.
Context-sensitive soft keys are located below the
display area. The LCD label above each key changes
based on the active feature.
(Copy) Press the Copy key to copy contact information from
one source, such as the Address Book to a
destination, such as a feature key.
(Services) Press the Services key, and then use the navigation
keys to access the following items:
1. Search—search in the local directory (personal
Address Book) and the global directory (network
Address Book for names and telephone
numbers)
2. Login—log in to your IP Deskphone only when
the call server supports multiple user logins.
3. Logout—log out of your IP Deskphone.
4. Check For Updates—check for the latest
software and configuration update for the IP
Deskphone.
5. Retrieve Parked Call (This feature is not available
on all call servers.)
6. Reset Phone—reset your IP Deskphone.
7. File Manager—manage the IP Deskphone file
system.
8. Logging System—enable or disable the logging
process.
9. Phone Information—view information about the
hardware and software on your IP Deskphone,
including user and location information.
Press the Services key twice quickly to access the
Network menu.
(Quit) Press the Quit key to close an active menu.
IP Deskphone controls
Avaya 1230 IP Deskphone with SIP Software User Guide November 2013 19

Key Function
The state of active calls is not affected with you press
the Quit key.
(Inbox) Press the Inbox key to access your Call Inbox. The
Call Inbox lists all incoming calls on an active IP
Deskphone.
Note: This key does not function to send Instant
Messages.
(Redial) Press the Redial key to display a list of 15 most
recently dialed numbers.You can select a number
from the redial list and then dial it, save in your
Address Book, delete, or check information about the
call.
(Directory) Press the Directory key to access your Address
Book.
Use the Navigation Key Cluster to scroll through
menus and lists that appear on the LCD display
screen or for text entry. The outer part of this key
cluster rocks for up, down, left, and right movements.
For more information, see Navigation keys on
page 31
(Volume) Use the Volume control buttons to adjust the volume
of the ringer, handset, headset, speaker, and the
Handsfree feature. Press the top button to increase
the volume, and press the bottom button to decrease
the volume.
(Mute) Press the Mute key to listen to the call without
transmitting. Press the Mute key again to return to
two-way conversation. The Mute key applies to
handsfree, handset, and headset microphones.
Note: When you enable mute, a red LED on the Mute
key remains lit.
(Handsfree) Press the Handsfree key to activate the built-in
speaker and microphone of the Avaya 1230 IP
Deskphone.
Note: The Handsfree LED indicator on the Handsfree
key lights to indicate when handsfree is active.
Introduction to the Avaya 1230 IP Deskphone
20 Avaya 1230 IP Deskphone with SIP Software User Guide November 2013
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