Avaya IP Office 4602 User manual

4602/4602SW SIP IP Telephone
SIP Release 2.2
User Guide
16-300035
Issue 2.2
January 2006

© 2006 Avaya Inc.
All Rights Reserved.
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Document number 03-600759.
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Issue 2.2 January 2006 3
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . 7
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 1: Introducing Your 4602 SIP IP Telephone . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The 4602 SIP IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Using Your 4602 SIP IP Telephone. . . . . . . . . . . . . . . 15
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redialing the Last Number Called . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging On and Off the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging the Telephone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Logging Off the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Headsets for 4600 Series SIP IP Telephones. . . . . . . . . . . . . . . . . . . . . 21
Handsets for 4600 Series SIP IP Telephones . . . . . . . . . . . . . . . . . . . . 22
Contents

Contents
4 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Chapter 4: Telephone Management and Troubleshooting . . . . . . . . 23
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Interpreting Ringer Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Personalizing Your Telephone Ringing Pattern . . . . . . . . . . . . . . . . . . . 25
Selecting a personalized ringing pattern. . . . . . . . . . . . . . . . . . . . . 25
Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Testing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Testing the Telephone Lights and Display Area. . . . . . . . . . . . . . . . . 26
Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Resetting and Power Cycling the SIP IP Telephone. . . . . . . . . . . . . . . . . 29
Resetting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Cycling the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Issue 2.2 January 2006 5
About This Guide
Overview
This guide covers how to use your new 4602/4602SW SIP IP Telephone. The 4602/4602SW is
simple to use while offering the latest advances in telephony systems. Updates and new
features are downloaded to your telephone without the need for telephone replacement.
Although the 4602/4602SW is a basic telephone model, it shares many characteristics with
higher-end telephones, including ease of operation for its users.
This guide contains four chapters, geared to how you actually use the telephone. It covers:
●the buttons and features on the telephone itself,
●making and receiving calls,
●getting your voice mail messages,
●a list of compatible headsets and handsets, and
●troubleshooting you can perform to ensure that your 4602/4602SW SIP IP Telephone is
operating properly.
The 4602 and 4602SW are identical telephones from the point of view of user interface,
capabilities, administration, and so on. The only difference is that the 4602SW has a second
Ethernet port and an internal switch for connecting a PC to the LAN.
Any reference in this guide to the 4602 SIP IP Telephone applies equally to the 4602SW SIP IP
Telephone.
Intended Audience
This document is intended for telephone users who have a 4602/4602SW SIP IP Telephone at
their desks. It is not intended to be a technical reference guide for System Administrators or
telephone technicians.

About This Guide
6 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Issue Date
This document was issued for the first time in June, 2004. It was revised for Release 1.1 in
September, 2004. This document was revised for Release 2.2 in January, 2006.
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a complete understanding of how to use your 4602/4602SW SIP IP Telephone. You can
also review the Table of Contents or Index to locate information specific to a task or function you
want to perform.
Document Organization
This guide contains the following chapters:
Chapter 1: Introducing Your 4602
SIP IP Telephone Describes each button and feature on the face of the telephone.
Chapter 2: Using Your 4602 SIP IP
Telephone Covers all call-related information, such as making calls, conferencing, and transferring calls. This
chapter also covers accessing voice mail
messages, and logging the telephone on or off.
Chapter 3: Headsets and Handsets Provides information about SIP-compatible
handsets and headsets.
Chapter 4: Telephone Management
and Troubleshooting Provides basic troubleshooting actions, if you encounter errors or experience problems.

Conventions Used in This Document
Issue 2.2 January 2006 7
Conventions Used in This Document
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Symbolic Conventions
Note:
Note: This symbol precedes additional information about a topic.
Typographic Conventions
This guide uses the following typographic conventions:
message Words printed in this type are system messages.
Document Blue underlined type indicates a section or subsection in this
document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to an external
document or a specific chapter/section of an external document.
italics Italic type indicates the result of an action you take or a system
response in step by step procedures.
Administrative In step by step procedures, words shown in bold represent a
single telephone button that can be pressed/selected.

About This Guide
8 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Related Documentation
This guide and other related documentation is available online at the following URL:
http://www.avaya.com/support.
For a quick reference to telephone features and applications, see the 4602/4602SW SIP IP
Telephone Quick Reference (Document Number 16-300471).
For information related to installing an IP telephone, see the 4600 Series IP Telephone
Installation Guide (Document Number 555-233-128).
For information on desk/wall mounting the 4602/4602SW, see the 4601/4602/4602SW IP
Telephone Stand Instructions (Document Number 555-233-147).
For information about maintaining a SIP IP telephone system on a Local Area Network, see the
4600 Series IP Telephone LAN Administrator Guide (Document Number 555-233-507).

Issue 2.2 January 2006 9
Chapter 1: Introducing Your 4602 SIP IP Telephone
Introduction
This chapter introduces you to the layout of the 4602 SIP IP Telephone. It provides a description
for each functional button and other telephone characteristics.
The 4602 SIP IP Telephone
The 4602 SIP IP Telephone has:
●two Call Appearance buttons,
●ten dedicated feature buttons,
●a 2-line by 24-character display area, and
●a one-way, listen-only Speaker.

Introducing Your 4602 SIP IP Telephone
10 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Figure 1: 4602/4602SW SIP IP Telephone
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2
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12
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4
5
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The 4602 SIP IP Telephone
Issue 2.2 January 2006 11
Table 1: 4602 SIP Telephone Button/Feature Descriptions
Callout
Number Button/ Feature Name Button/Feature Description
1 Message
Waiting Lamp When lit, indicates you have a message waiting on your voice messaging system.
2Display Area The display screen has two lines of 24 characters each.
During telephone usage, the display shows the name/
telephone number of the person calling you. When you
place a call, the display shows the number you are calling.
When idle, the top line displays the time and date and the
bottom line displays your SIP extension. During transfers
and conference calls helpful information appears on the
display.
When you adjust the handset, speaker, or ringer volume
level, a graphical display of the current level is shown on
the bottom line.
Icons can appear on the left side of the display to indicate
the current state of the Call Appearance buttons. These
states are:
No Icon
Shown Idle - Indicates the line is available and is not in use.
Active - indicates that you are using this line.
Ringing - the bell flashes to indicate an incoming call on this
line.
Hold - indicates a call is on hold on this line.
(Soft) Hold. Indicates this call was put on hold pending a
conference or a transfer.
3Line buttons The two Call Appearance buttons are dedicated to
incoming and outgoing calls, and are labeled with an:
a. for the first Line button
and
b. for the second Line button.
1 of 3

Introducing Your 4602 SIP IP Telephone
12 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
4Speaker Accesses the listen-only, one-way Speaker feature.
5Speaker LED
Indicator Lights steadily when the listen-only, one-way Speaker is active.
6VoiceMessage
Button Accesses your Voice Messaging System.
7Mute Turns off the active handset microphone, to prevent the
other person from hearing you.
8Mute LED
Indicator Lights steadily when the handset is muted.
9Volume
Control Adjusts the handset, speaker, or ringer volume, depending on which item is in use.
10 Numeric
(Dialing) Pad Standard 12 button pad for dialing telephone numbers.
11 Hold Red button used to place a call on hold.
12 Transfer Transfers a call to another telephone.
13 Conference Sets up conference calls with more than one other person.
Table 1: 4602 SIP Telephone Button/Feature Descriptions (continued)
Callout
Number Button/ Feature Name Button/Feature Description
2 of 3

The 4602 SIP IP Telephone
Issue 2.2 January 2006 13
14 Drop Drops the last person added to a conference call.
15 Redial Redials the last number dialed from the telephone.
Table 1: 4602 SIP Telephone Button/Feature Descriptions (continued)
Callout
Number Button/ Feature Name Button/Feature Description
3 of 3

Introducing Your 4602 SIP IP Telephone
14 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide

Issue 2.2 January 2006 15
Chapter 2: Using Your 4602 SIP IP Telephone
Introduction
This chapter covers making calls, receiving calls, and using call handling features. You can use
call handling features when making a call or while a call is in progress. Call handling features
have dedicated telephone buttons, such as:
●Conference,
●Hold,
●Mute,
●Transfer, and
●Speaker.
This chapter also includes information on retrieving messages left in your voice mailbox.
Making Calls
To make a call:
1. Pick up the handset or press the Speaker button.
The first available call appearance displays the active icon.
2. Dial your party.
Connection proceeds.
3. If you pressed the Speaker button in Step 1, pick up the handset when your party answers.
Note:
Note: If you experience difficulty making International calls, remember that dialing
automatically completes five seconds after the last dialed digit. Some dial plans
require this five second interval to indicate that your dialing sequence is
complete. If you continue to experience difficulty calling internationally, contact
your System Administrator for specific instructions.

Using Your 4602 SIP IP Telephone
16 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Redialing the Last Number Called
The Redial feature automatically starts dialing the most recent extension or outside number
dialed.
Press the Redial button.
The last number dialed is automatically redialed.
Receiving Calls
When someone calls you, a flashing Bell icon appears in the display next to one of the two
Call Appearance buttons as the telephone rings.
To answer the call, pick up the handset and talk.
The Bell icon changes to a Handset icon indicating you are active on the incoming call.
Call Handling Features
The features described in this section are available while calls are in progress.
Conference
Use the Conference feature to conference two additional parties for a three-way conference
call.
Setting up a three-party conference call
1. Dial the first party, then press the Conference button.
The current call is placed on hold, the telephone displays the soft Hold icon, and you
hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. Press the Conference button again to add the new party to the call.
All parties are now connected.

Call Handling Features
Issue 2.2 January 2006 17
Adding a held call to the current call
1. With the current call active and the other party on hold, press the
Conference button.
The current call is placed on hold and the telephone displays the soft Hold icon.
2. Select the call appearance of the original held call.
All parties are now connected.
Dropping the last person added to a conference call
Press the Drop button.
The last party connected to the conference call is dropped from the call.
Hold
The Hold feature puts a call on hold until you return to it.
Placing a call on hold
Press the Hold button.
The icon on the current call appearance changes to the Hold icon.
Returning to a held call
Press the Call Appearance button of the held call.
The call is retrieved.
Mute
During an active call, the Mute feature prevents the party with whom you are speaking from
hearing you. Use this feature to hold an offline conversation at any time during a call.
Preventing the other person or people on the call from hearing you
1. Press the Mute button.
The other party cannot hear you. The indicator light next to the Mute button lights when
Mute is active.
2. To reinstate two-way conversation, press the Mute button again.

Using Your 4602 SIP IP Telephone
18 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Speaker
You can use the one-way Speaker to listen to calls without lifting the handset. When you press
the Speaker button, the Speaker indicator light illuminates. The Mute indicator light also
illuminates to remind you that the listen-only Speaker is engaged.
Note:
Note: This Speaker is a one-way, listen-only device. When activated, the party at the
other end of the call cannot hear your voice, even though you can hear theirs. In
addition to the Speaker indicator, the Mute indicator lights to remind you that the
call is now one-way.
Changing from the Speaker to the Handset
Pick up the handset and talk.
The Speaker and Mute indicator lights go off.
Turning on the Speaker during a call
Press the Speaker button.
The Speaker indicator and the Mute indicator light up. The handset is disabled and the Speaker
is activated. You can hear the person on the other end, but they cannot hear you. Hanging up
the handset does not drop the call.
Turning off the Speaker during a call
Lift the handset at any time.
The Speaker and the corresponding indicator lights turn off. Voice communications revert to the
handset.
Ending a call while the Speaker is active
Press the Speaker button.
The Speaker and the corresponding indicator lights turn off and the call terminates.

Retrieving a Voice Mail Message
Issue 2.2 January 2006 19
Transfer
Use the Transfer feature to transfer a call from your telephone to another extension.
Sending a call to another telephone
1. With the call active, press the Transfer button.
The current call is placed on hold, the telephone displays the soft Hold icon, and you
hear the dial tone.
2. Dial the number to which you want to transfer the call.
3. If you do not want to announce the call, press the Transfer button again. If you want
to announce the call, wait for the person to answer, and press the Transfer button
after announcing the call.
A confirmation message, Transfer Complete appears briefly.
4. Hang up your handset.
Retrieving a Voice Mail Message
When someone leaves a message in your voice mailbox, the Message Indicator at the top
middle of the telephone illuminates.
To retrieve your voice mail, press the Message button above the numeric dial pad.
The 4602 SIP Telephone automatically dials your voice mail system.
Once connected to your corporate Voice Mail, follow your standard voice mail retrieval
procedures. If you have voice mail-related questions, contact your System Administrator.
The Voice Mail feature can be disabled. If voice mail retrieval does not operate as indicated,
contact your System Administrator to ensure that your voice mail connection is enabled.
Logging On and Off the Telephone
You can log your telephone off as a security precaution to prevent unauthorized use. The two
procedures in this section apply to logging the 4602 Telephone off and back on.
Note:
Note: The password referred to in the procedures refers to your telephone extension
password.

Using Your 4602 SIP IP Telephone
20 4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
Logging the Telephone On
When the telephone is in a logged off state, the prompt “Ext=” appears on the top display line.
1. Use the dial pad to enter your extension number.
2. Press the #(pound) button.
The prompt, Password=? appears on the top line of the display.
3. Use the dial pad to enter your password.
4. Press the #(pound) button.
The telephone registers and is ready for use.
Logging Off the Telephone
To log off the telephone:
1. Press the Mute button.
2. Press the digits 5 6 4 6 3 3 # (L O G O F F #) on your dial pad.
The prompt Ext= appears on the top display line, indicating the telephone is in a logged off
state.