101VOICE IP862G Instruction manual

Quick User Guide
Voice Mail
Function Codes
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Dial the voicemail access code ( ∗
1 by default) or press the Voicemail Function Key. If
your telephone forwards to a mailbox, you'll be logged in automatically. If not, you'll be
asked for a mailbox and password.
Alternatively, dial ∗ 2 to access the voicemail portal. Or call your telephone line from an
outside telephone, such as a mobile phone.
When you hear your voicemail greeting prompt, dial ∗ and you will access the voicemail
portal. Enter your mailbox and password, then follow the prompts to navigate the menus.
Dial * to return to the main menu
∗67, followed by phone number : Hide Caller ID
∗72 , followed by phone number : Set Call Forward
∗8 , followed by phone number : Transfer to Voicemail
∗ 68 : Play Last Caller ID
∗ 73 : Cancel Call Forward
∗ 66 : Dial by Name Menu
Volume High
Dialpad
Headset
Redial
Programmable
Function Keys
Indicator Light
Soft-keys
Navigation keys
+OK
Volume Low Microphone
Mute
For getting your Voicemail:
1. Lift the Handset or alternatively press Headset or Speaker button
Press MWI/Voicemail key to get your voice mail
2.
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Tips:
•
Headset/EHS Support
Transfer
Hold
Conference
Page Switch Key
Voicemail
IP862G Enterprise IP Phone
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Line & Call Park Keys
Hands-free Speaker
Sara
Andy
Peter
Jennifer
Anthony
Alex
1. Press the OK navigation key, or the Menu soft key, to access the phone's menu.
2. Select Basic, then Ring. Then select Ring Type or Ring Volume.
Ring Type/Volume Selection
If you are using a headset that is wired, press the headset button to make or answer
calls.
If you are using a compatible wireless headset with the EHS cable you just need to
press the button on the headset to make or answer a call.
1.
2.

Key Pad
Color LCD Screen
Making Calls
Conference Calls — 3-Party Audio Conferencing
1. While the 1st party is on the phone, press the Conf soft key at the bottom of the
LCD display or Conference button.
2. Dial the 2nd party phone number (internal or external phone number), then press
the Dial soft key.
3. Press the Conf soft key again - to join the conference, use Navigation Keys (up or
down) to select the caller on-hold and press OK.
4. You may press the End soft key to end the conference, or Split to split the callers.
Transferring Calls — Announced/Attended Transfer
1. While the 1st party is on the phone, press the Transfer button or XFER soft key,
dial the number to transfer (internal or external), then press the Dial soft key.
2. Announce/notify the receiving party about the transfer.
3. Press the XFER soft key to complete the transfer, or press End, then Resume to
return to the 1st party.
Transferring Calls — Unannounced/Blind Transfer
1. While the 1st party is on the phone, press the Transfer button or XFER soft key,
dial the number to transfer to (internal or external), then press XFER again to
complete the transfer.
Transferring Calls — Direct Voicemail Transfer
(This function allows users to transfer directly to an extension's voicemail without
ringing the phone).
IP862G IP Phone User Guide - Powered by 101VOICE
Key
OK
Telephone Lines
Function
Access phone's menu / select sub-menu.
Select a line to make or answer a call, or place a call on hold.
When PFK is flashing, press to retrieve a call on hold.
Use to dial a number, or enter a name.
Displays menu, date/time, phone number/name, call status
and soft keys.
1. Enter the phone number on telephone dialpad.
2.
3.
Either pickup the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Dial softkey on the bottom of the LCD
display.
To end the call, either hang up the handset, press End soft key, or press the Speaker
button.
Tips:
•No need to dial 9 to make external system calls (outside line).
•No need to dial the Area Code if the destination number has the same Area Code
as your phone's caller ID.
•No need to dial 1 before any phone numbers.
•No need to place an existing call on hold to take another call. You can simply
switch calls by pressing the phone line Function Keys.
Accepting Calls
1. Either pick up the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Answer soft key on the LCD display.
Call Park/Orbit (System-Wide Hold)
(This function allows users to place an incoming call on system-wide hold, so the call can
be retrieved from any phone within the location).
1. Press the Transfer button or XFER soft key, dial ∗ 8 followed by the destination
mailbox number,then press XFER again.
4.
1. With the caller on the line, press the Call Park Function Key.
2. Wait for about (2) seconds to hear the "Call Park extension number" (i.e. 701 or 702).
3. Then press the End soft key or hang up the handset (you must do this for the call to
be in Park mode).
The Parked call can be retrieved via any phone by dialing the "Call Park extension
number" within (2.5) minutes.
Tip:
•You should announce "You've got a call on 701" or "There's a call waiting for you
on 702", etc.
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Wi-Fi
Bluetooth
1. Plug in the Bluetooth adaptor. Press the MENU softkey and go to BASIC > BLUETOOTH
2. Select ENABLED and press OK. Put your headset in pairing mode, then press the SCAN softkey.
Once your headset is found, select it and press the CONNECT softkey
1. Plug in the WiFi adaptor. Press the MENU softkey and go to BASIC > WLAN.
2. Select ENABLED and press OK. Then press the SCAN softkey to search for available wireless
networks
3.Select AVAILABLE NETWORK and press the ENTER softkey. Then select your
wireless network, press CONNECT, and enter your password
1.1