Avaya J129 User manual

Using Avaya J129 IP Phone in an Open
SIP environment
Release 4.0.3
Issue 1
October 2019

© 2019, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
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IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Industry Canada (IC) Statements
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conformeà la norme
NMB-003 du Canada.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of EMC Directive 2014/30/EU and LVD
Directive 2014/35/EU. A copy of the Declaration may be obtained
from https://support.avaya.com or Avaya Inc., 4655 Great America
Parkway, Santa Clara, CA 95054–1233 USA.
WiFi transmitter
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
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or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Chapter 2: Avaya J129 IP Phone overview............................................................................. 9
Physical layout of a J129 IP Phone......................................................................................... 10
Connection jacks for a J129 IP Phone: .................................................................................. 11
Supported features................................................................................................................ 13
Chapter 3: Getting started...................................................................................................... 15
Entering the file server address.............................................................................................. 15
Identifying the device type during phone boot-up...................................................................... 16
Logging in to your phone........................................................................................................ 16
Logging out of your phone...................................................................................................... 17
Locking and unlocking the phone............................................................................................ 17
Chapter 4: Navigation............................................................................................................. 18
Main Menu............................................................................................................................ 18
Icons on the phone................................................................................................................ 18
Viewing the Product ID.......................................................................................................... 19
Viewing the Device type......................................................................................................... 20
Viewing the Server type......................................................................................................... 20
Chapter 5: Call operations..................................................................................................... 21
Handling outgoing calls.......................................................................................................... 21
Making a call by using the dial mode................................................................................. 21
Making a call without using the dial mode.......................................................................... 21
Redialing a number......................................................................................................... 21
Making a call using speed dial.......................................................................................... 22
Toggling between calls..................................................................................................... 22
Making a call from the local contacts list............................................................................ 22
Making a call from the call history..................................................................................... 23
Emergency calling overview............................................................................................. 23
Making an international call.............................................................................................. 24
Incoming calls....................................................................................................................... 24
Answering a call.............................................................................................................. 24
Answering a call when on another call............................................................................... 24
Ignoring a call................................................................................................................. 25
Call related features.............................................................................................................. 25
Muting and unmuting a call............................................................................................... 25
Placing a call on hold or resuming the call......................................................................... 26
Conference calls overview............................................................................................... 26
Call history...................................................................................................................... 27
Contacts......................................................................................................................... 29
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 6
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Chapter 6: Advanced features............................................................................................... 32
Advanced features................................................................................................................ 32
Accessing the Features screen......................................................................................... 32
Activating Do Not Disturb................................................................................................. 32
Enabling Auto Answer..................................................................................................... 33
Call Forwarding............................................................................................................... 34
Making an attended transfer............................................................................................. 36
Making an unattended transfer......................................................................................... 36
Retrieving a voice mail..................................................................................................... 37
Multicast Paging.............................................................................................................. 37
Simultaneous Ring Personal............................................................................................ 38
Additional features........................................................................................................... 40
Chapter 7: Avaya J129 IP Phone customization.................................................................. 43
Phone.................................................................................................................................. 43
Setting the Dial mode...................................................................................................... 43
Displaying сall timers....................................................................................................... 43
Assigning Speed Dial....................................................................................................... 44
Replacing and clearing a Speed Dial contact..................................................................... 44
Activating Mute Alert........................................................................................................ 44
Setting Visual alerting...................................................................................................... 45
Audio.................................................................................................................................... 46
Setting a ring tone for incoming calls................................................................................. 46
Turning button clicks on and off........................................................................................ 46
Turning error tones on and off.......................................................................................... 47
Turning audio settings on and off...................................................................................... 47
Setting Handset Profile.................................................................................................... 47
Display................................................................................................................................. 48
Adjusting the contrast of the display screen....................................................................... 48
Setting the display language............................................................................................ 48
Setting the date format..................................................................................................... 49
Setting the time format..................................................................................................... 49
Setting the time zone....................................................................................................... 50
Setting the network mode....................................................................................................... 50
Setting the network configuration...................................................................................... 51
Connecting to a Wi-Fi network.......................................................................................... 52
Backup and restore............................................................................................................... 53
Backup and restore overview........................................................................................... 53
Chapter 8: Resources............................................................................................................. 55
Documentation...................................................................................................................... 55
Finding documents on the Avaya Support website............................................................. 55
Avaya Documentation Portal navigation............................................................................ 55
Viewing Avaya Mentor videos................................................................................................. 57
Support................................................................................................................................ 57
Contents
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 7
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya J129 IP Phone features in an Open SIP environment.
This document is intended for people who want to learn how to use Avaya J129 IP Phone features
and capabilities.
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 8
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Chapter 2: Avaya J129 IP Phone overview
The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business
communications. The phone supports two-call appearances with a single-line call display.
Physical specifications
• Single call appearance
• A 128 x 32 pixels graphical LCD
• Three softkeys
• Dual 10/100 network ports
• Power over Ethernet class one device
• Magnetic Hook Switch
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 9
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Physical layout of a J129 IP Phone
9
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Callout number Name Description
1 Beacon LED Displays a flashing red light to indicate a voice mail or
incoming calls. The Beacon LED also flashes when you are
on a call using the hands free speaker capability.
2 Phone display Displays information such as time, softkey labels, and menu
items.
If a text is wider than the display area, then the text is followed
by three dots. Use the Right and Left Arrow keys to scroll
through the text.
If there is a scroll bar or a line indicator at the right of the
phone display, use the up and down arrow keys to scroll up
and down.
3 Softkeys Displays screen-specific commands.
Table continues…
Avaya J129 IP Phone overview
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 10
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Callout number Name Description
4 OK Selects the function assigned to the left softkey.
5 Navigation arrows Navigates between various menu options.
•Up and Down arrow keys: To scroll up and down.
•Right and Left arrow keys: To move cursor in the text input
field, and to toggle values in the selection fields.
6 Phone Displays the Phone screen.
7 Back Cancels the current action and returns to the previous menu.
8 Speaker Activates and deactivates the speakerphone. You can also lift
the handset to deactivate the speakerphone.
9 Main Menu Displays the menu options and other phone settings.
10 Hold Puts the call on hold.
11 Volume Increase or decreases the volume of the handset, or speaker
when you are on a call.
Adjusts the ringer volume when you are not on a call.
12 Mute Mutes and unmutes the microphone.
13 Mic The mic of the phone. It is positioned on the front panel for
J129D03A and later models.
Connection jacks for a J129 IP Phone:
The following image illustrates the connection jacks that are present on the back panel of Avaya
J129 IP Phone. The image schematically describes which device to connect in which jack.
Connection jacks for a J129 IP Phone:
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1
23
4
5
No. Name Description
1 5V DC Jack To connect the power supply.
Note:
Available only in J129D03A and later
models.
2 Network port To connect the Ethernet cable
Table continues…
Avaya J129 IP Phone overview
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 12
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No. Name Description
3 PC port To connect the computer.
Note:
PC port is disabled when Wi-Fi
network is used.
4 Handset Jack To connect the handset.
5 WLAN Module Panel To integrate the Wi-Fi module.
Note:
Headset is not supported in Avaya J129 IP Phones.
Supported features
The following features are supported in an Open SIP environment:
• Conference calls
• Attended transfer
• Unattended transfer
• Auto answer
• Call forward
• Hold reminder
• Transferring a call by selecting a contact or Recents
• Contacts
• Voice mail
• Do Not Disturb
• Speed dial
• User data synchronization with the network file server. User data includes the following:
- User contacts
- Local ring type
- Local Do Not Disturb status
- Local call forward settings
- Auto answer mode configuration
- Speed dial settings
- Language settings
- Time zone and time format settings
Supported features
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 13
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- Date format settings
Avaya J129 IP Phone overview
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 14
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Chapter 3: Getting started
Entering the file server address
About this task
Enter the file server address if the phone prompts. For example, when you connect to the network
for the first time.
Before you begin
Obtain the file server address from the system administrator.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press one of the following:
•Yes: To connect to the Device Enrollment Services (DES) server to obtain the file server
address and ignore the file server address from the DHCP.
•No: To obtain the file server address from the DHCP server.
In case of a time out, and the DHCP does not provide the file server address, the phone
selects Yes.
If the connection to DES is successful, and the phone receives the file server address, the
phone continues to boot and not prompt you for the file server address.
If the connection to DES is successful, and the phone does not receive the file server
address, the phone prompts you for an Enrollment code. Contact your administrator for an
Enrollment code. When you enter the valid Enrollment code, the phone continues to boot
and not prompt you for the file server address.
If you do not have an Enrollment code, press Cancel. The phone continues to boot using
the DHCP.
If the connection is successful, the phone displays the Starting message. If the phone
does not receive the file server address from the DES or the DHCP server, the phone
displays the Enter the file server address screen.
2. On Enter the file server address screen, press one of the following:
•Config: To enter the file server address.
•Never: To never prompt for the file server address.
•Cancel: To cancel the prompt and display the Login screen.
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 15
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3. After you have pressed Config, enter the file server address in the Address field.
The address can be in the form of a numerical IP address or an alphanumeric Fully
Qualified Domain Name (FQDN) like http://myfileserver.com/j100/.
Tip:
To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the
alphanumeric mode.
To enter the forward slash symbol (/) in the field, press the / soft key.
4. Press Save.
The phone continues to boot and connect to the file server address for provisioning
configuration.
Identifying the device type during phone boot-up
About this task
Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This
feature is supported only in the phone software version 4.0.3 and later.
Procedure
1. Set up the phone hardware.
2. Plug the Ethernet cable to the phone.
The phone powers up and starts to initialize.
The phone screen displays one of the following message on Avaya J129 IP Phone:
•Starting... Avaya SIP
•Starting... Open SIP
The phone primary screen displays one of the following as the backsplash screen:
• A screen with Avaya text for Avaya SIP phones
• A screen with Open SIP text for Open SIP phones
Logging in to your phone
Before you begin
Get the login password, extension and authentication ID from the system administrator.
Getting started
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 16
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Procedure
1. Press the Login softkey.
2. Enter your extension.
3. Enter the log in password.
4. In the User ID field, enter the authentication ID.
5. Press one of the following:
•Enter
•OK
•#
Logging out of your phone
Procedure
1. Press Main menu > Log Out.
2. Press Log Out when the phone prompts for confirmation.
Locking and unlocking the phone
About this task
Use this procedure to lock your phone to prevent the use of the phone when you are away.
Locking your phone does not log you out, so you can make emergency calls and receive calls.
Procedure
• To lock the phone, press Main menu > Lock.
• To unlock the phone, press Unlocksoftkey and enter the log in password.
Logging out of your phone
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 17
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Chapter 4: Navigation
Main Menu
The following table describes each of the Main menu options.
Name Description
Recents To view the call history.
Contacts To add, edit, or delete a contact.
Voice Mail To check your voice messages.
Features To access administrator activated features
Settings To change your phone settings, audio settings,
display settings, and more.
Network Information To check network settings.
Lock To lock your phone.
Log Out To sign off the phone, to protect your settings, or to
let another user to log in.
Administration To access administration settings.
About IP Deskphone To display the phone software version, and the
default device type.
Icons on the phone
The following table lists the icons used in the Avaya J129 IP Phone:
Icon Description
Line indicator; first call appearance
Line indicator; second call appearance
More than 10 recent missed calls
Recents- Outgoing call
Recents- Missed call
Table continues…
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 18
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Icon Description
Recents- Incoming call
Missed call
Check
New call setup
Voicemail
Checkbox off
Checkbox on
Active conference
Conference on hold
Contrast
Failover
Radio button off
Radio button on
Feature unavailable
Call forward
Handset
Hold
Phone lock
Ringer on
Ringer off
Speaker
Do not disturb
Viewing the Product ID
About this task
The product ID information is available on a label on the back panel of your phone. Alternatively,
you can view the Product ID on the phone screen.
Procedure
1. Press Main menu.
Viewing the Product ID
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 19
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2. Scroll to Network information, and press Select.
3. Scroll to System, and press Select.
4. Scroll to Product ID.
Viewing the Device type
About this task
View your device type when your system administrator asks you to provide your device type
information. The device type can be either Avaya SIP or Open SIP.
Procedure
1. Press Main menu.
2. Scroll to Network information, and press Select.
3. Scroll to System, and press Select.
4. Scroll to Device type.
Viewing the Server type
About this task
View your server type when your system administrator asks you to provide your server type
information. The server type can be of Avaya Aura® or an open SIP.
Procedure
1. Press Main menu.
2. Scroll to Network information, and press Select.
3. Scroll to System, and press Select.
4. Scroll to Server type.
Navigation
October 2019 Using Avaya J129 IP Phone in an Open SIP environment 20
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