Avaya J139 User manual

Avaya J139 IP Phone SIP
Quick Reference
Release 4.0.4
Issue 1
January 2020
© 2018-2020, Avaya Inc.
All Rights Reserved.
Main menu
The following table lists the Main menu icons used in
Avaya J139 IP Phone:
Icons Name Description
Features To access administrator
activated features.
Applications • To access phone
applications such as
Contacts, Recents,
and activate screen
saver.
• To log out of the
phone extension to
protect your settings
or let another user log
in.
Settings To change your phone
settings, customize
button labels, adjust
brightness, audio
settings, assign speed
dial entries, etc.
Network
information
To check network
settings.
Administration To access
administration settings.
Table continues…
Icons Name Description
About To view the phone
model, software
version, default device
type, and the default
server type.
General phone icons
The following table lists the icons used in Avaya J139
IP Phone:
Icon Description
Microphone is muted.
Missed call on your phone. You can
see this icon in the Recents
application.
Incoming call; indicates you have
answered this call. You can see this
icon in the Recents application.
Outgoing call; indicates you have
made this call. You can see this
icon in the Recents application.
Incoming call is alerting.
Outgoing call; indicates you have
made this call.
Call is active.
Call is on hold.
Call is on hold during conference
call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation
arrow to see more pages /
screens / options.
Table continues…
Icon Description
Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not
connected to the Session Manager
and is operating in Failover mode.
Some features might not be
available or work incorrectly.
If the appearance line displays this
icon, it indicates that the phone has
encountered a failure and has
preserved the media session until
the near user hangs up.
This icon can also indicate that the
phone is connected to the call
server but the features are not
available.
The Do not disturb feature is on.
The Call forward feature is on.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
Indicates that the SLA Mon™ agent
has taken control of the phone.
Indicates that the call is being
recorded for SLA Mon™.
Indicates that the audio of this call
is secure.
Indicates that the audio alert for
incoming calls is off.
Indicates that you have missed a
call. The number in the icon
indicates the number of missed
calls.
Indicates that you have missed a
call. The + in the icon indicates that
the number of missed calls are
more than 9.
1

Getting started
Entering the file server address
Enter the file server address if the phone prompts. For
example, when you connect to the network for the first
time.
Obtain the file server address from the system
administrator.
1. When you boot the phone for the first time, the Auto
Provisioning screen displays Do you want to
activate Auto Provisioning now? , press one
of the following:
•Yes: To connect to the Device Enrollment Services
(DES) server to obtain the file server address and
ignore the file server address from the DHCP.
•No: To obtain the file server address from the
DHCP server.
In case of a time out, and the DHCP does not provide
the file server address, the phone selects Yes.
If the connection to DES is successful, and the phone
receives the file server address, the phone continues
to boot and not prompt you for the file server address.
If the connection to DES is successful, and the phone
does not receive the file server address, the phone
prompts you for an Enrollment code. Contact your
administrator for an Enrollment code. When you enter
the valid Enrollment code, the phone continues to
boot and not prompt you for the file server address.
If you do not have an Enrollment code, press Cancel.
The phone continues to boot using the DHCP.
If the connection is successful, the phone displays the
Starting message. If the phone does not receive
the file server address from the DES or the DHCP
server, the phone displays the Enter the file server
address screen.
2. On Enter the file server address screen, press one of
the following:
•Config: To enter the file server address.
•Never: To never prompt for the file server address.
•Cancel: To cancel the prompt and display the Login
screen.
3. After you have pressed Config, enter the file server
address in the Address field.
The address can be in the form of a numerical IP
address or an alphanumeric Fully Qualified Domain
Name (FQDN) like http://myfileserver.com/j100/.
Tip:
To enter the dot symbol (.) in the field, press the
alphanumeric soft key to toggle to the
alphanumeric mode.
To enter the forward slash symbol (/) in the field,
press the / soft key.
4. Press Save.
The phone continues to boot and connect to the file
server address for provisioning configuration.
Identifying the device type during phone
boot-up
1. Set up the phone hardware.
2. Plug the Ethernet cable to the phone.
The phone powers up and starts to initialize.
The phone primary screen displays one of the
following as the backsplash screen:
• A screen with Avaya text for Avaya SIP phones
• A screen with Open SIP text for Open SIP phones
Logging in to your phone
Your extension and password are provided by your
administrator.
1. On the Login screen in the Username field, type your
extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
5. To change the extension number or the password,
press Backspac.
Logging out of your phone
Use this procedure to log out of your extension.
1. Press Main menu.
2. Scroll to Applications, and press Select.
3. Scroll to Log out, and press Select.
Locking and unlocking the phone
You can lock your phone to prevent the use of the phone
when you are away. Locking your phone does not log you
out, so you can make emergency calls and receive calls.
• To lock the phone, press Main menu, and select
Applications > Lock.
• To unlock the phone, press Unlock and enter the login
password.
Operations
Making a call by using the dial mode
Use this procedure to make a call without lifting the
handset or pressing Speaker.
Set the dial mode on the phone to one of the following:
•Auto: Dial the number.
The phone starts the call when the inter digit timer
times out.
•Auto: Dial the number and press # key.
Pressing # key indicates end of dial, the phone
starts the call.
•Manual: Dial the number, and press the Call soft
key.
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Declining a call
You can decline an incoming call when you do not want to
answer a call. The incoming call is declined depending on
the Call decline policy set by your administrator. Contact
your administrator to enable this feature for your extension
and also to know about the Call decline policy.
Ensure that the feature is activated by the administrator.
Contact your administrator for details.
On the incoming call screen, press Decline soft key.
The call is declined. Depending on your Call decline
policy, the caller receives one of the following alert:
• An audio message alert
• A busy tone alert
2

Answering a call
Use this procedure to answer a call. When you receive a
call, the phone does the following:
• Generates audio-visual alerts.
• Displays the caller’s name or number.
Note:
When the Incoming call pop-up window is displayed,
the only visual alert is the flashing beacon LED. If you
press Ignore, both the beacon LED and line key LED
start flashing.
Do one of the following:
• Lift the handset.
• Press Speaker.
• Press OK.
• Press the Answer soft key.
• Press Headset.
You cannot answer calls using the Bluetooth headset.
The headset does not play an alert tone for these
calls.
Viewing the Recents details
In the Recents screen, depending upon the call type, you
can view the following details of each call:
• Name
• Extension number
• Time
• Date
• Duration
Note:
Duration is not available for a missed call.
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications, and press Select.
b. Recents, and press Select.
3. Select the call that you want to view.
4. Press Details.
The phone displays the details of the selected call.
Contacts
Adding a new contact
Use this procedure to add a contact to the phone. You can
save up to 250 contacts.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Do one of the following:
• If your Contacts list is empty, press New.
• If your Contacts list is not empty, press More >
New.
4. Use the dial pad to enter the contact’s first and last
name in the corresponding fields.
• Press the number key that corresponds to the letter
or number that you want to enter.
• If the characters are on the same key, pause before
entering the next character.
• To enter a space, press 0.
• Enter the remaining letters or numbers.
• To enter a symbol, press More > Symbol. Use the
navigation arrows to highlight the symbol that you
want to enter and press Insert.
• To delete the last character, press the Bksp soft
key.
5. Enter the extension.
The contact extension can include uppercase and
lowercase letters, numbers 0 - 9, and special symbols,
such as comma (,), plus (+), and dot (.).
6. Press Save.
Viewing the contact details
Use this procedure to view the details of a contact. You
can call, edit, or delete a contact from the Details window.
You must have at least one contact in the Contacts list.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Select the contact that you want to view.
4. Press Details.
• To call the contact, press Call.
• To edit the contact, press Edit.
• To delete the contact, press Delete.
• To view more options, press More.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Press More.
4. Press Groups.
5. Press NewGroup.
6. In the Enter group name field, type your group name.
7. Press Save.
Adding a contact to the local group
• Ensure that your Contacts list is not empty.
• Create minimum one local group to add your
contacts.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications, and press Select.
b. Scroll to Contacts, and press Select.
3. Press More.
4. Press Groups.
5. Scroll to the group you want to add a contact to, and
press Members > +Members.
6. Scroll to the contact you want to add, and press Add.
7. (Optional) To add more contacts, repeat Steps 4 and
5.
Advanced features
Forwarding a call to another extension
Use this procedure to forward incoming calls to a specified
number.
Ensure that the feature is activated by the administrator.
Contact your administrator for details.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. To enable Call Forward feature, scroll to one of the
following options:
•Call Fwd
•Call Forward-Busy
•Call Forward-No Answer
4. Press Select.
5. In the Destination field, enter the number where you
want to forward the incoming calls.
6. Press Save.
3

The phone generates a confirmation tone and returns
to the Features screen.
7. To disable any of the Call Forward features, go to the
respective screen and press Select.
Long-term acoustic exposure protection
have the long-term acoustic exposure protection to
prevent the users from getting acoustic shocks. This
feature reduces the loud volume of the conversations on
the phone call to permissible acoustic limits. The user can
set the permissible acoustic limit to dynamic or predefined
static values. If a dynamic setting is selected, the feature
activates itself and gradually reduces the loud volume of
the phone conversations to prevent from reaching the
damaging decibel levels.
Long-term acoustic exposure protection feature satisfies
OSHA, ETSI and employee health safety requirements.
Important:
Only L100 Series Headsets with RJ9 connector
support long-term acoustic exposure protection when
the headset profile is set to Profile1.
Related links
Configuring Long term acoustic exposure protection on
page 4
Configuring Long term acoustic exposure
protection
Long-term acoustic exposure protection feature reduces
the loud volume of the conversations on the phone call to
permissible acoustic limits, you can configure the long-
term acoustic exposure protection for your headset. Use
this procedure to configure Long-term acoustic exposure
protection feature.
Ensure you set the headset profile to Profile1, and use
L100 Series Headsets.
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Audio, and press Select.
4. Scroll to Long term acoustic protection, and press
Select.
5. Choose one of the following and press Select:
•Default : Sets the acoustic protection values to one
of the following options that your administrator sets:
- Dynamic
- 8 hours
- 4 hours
- Off
Administrator configured value will be chosen as
the default value.
•Off: Sets the acoustic protection off.
•Dynamic: Sets the acoustic feature to Dynamic,
which activates itself and gradually reduces the
loud volume of the phone conversations to prevent
from reaching the damaging decibel levels.
•4 hours: Sets the acoustic protection for 4 hours.
•8 hours: Sets the acoustic protection to 8 hours.
6. Press Save.
Related links
Long-term acoustic exposure protection on page 4
Call forwarding to your cell phone using
EC500
Use this procedure to forward calls from your Avaya
deskphone to your personal phone.
• Ensure that the feature is activated by the
administrator. Contact your administrator for details.
• Ensure that the system administrator sets your
personal phone number as your destination number.
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to EC500, and press Select.
Call Park
Using the Call Park feature, you can park an active call at
a parking extension. You can dial the parked extension
number from any phone to retrieve the call.
The phone supports two types of call parking:
• Park call: To park a call to a specific extension. You
can choose your own extension or another person’s
extension number to park a call. When you park a
call, the extension where the call is parked will show
a visual and audio alert.
• Group Call Park: To park a call to the first available
extension in the group.
Parking a call
Use this procedure to park a call to a parking extension,
so that the parked call can be retrieved from any other
phone in your organization. After you park the call, the
extension on your phone is available to take up another
call.
• Ensure that the feature is activated by the
administrator. Contact your administrator for details.
• Ensure that you are on a call or held a call.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call Park, and press one of the following:
•Park
•OK
• Corresponding line button
4. (Optional) If the phone has more than one call that
can be parked, scroll to the required number from the
list, and press Select.
5. In the Park Call screen, enter the parking extension.
Entering hash (#) or leaving the parking extension
empty will self-park the call.
6. Press Unpark.
Parking a call to a call park group
Use this procedure to park a call to a first available
extension of a parking group member.
• Ensure that the feature is activated by your
administrator, and you are a member of a call park
group.
• Ensure that you are on a call or held a call.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Group call park, and press one of the
following:
•Park
•OK
• Corresponding line button
After a call is parked to one of the extensions of a call
park group members, the phone receives the voice
message of that parking extension number.
Share the notified parking extension number with your
group members to retrieve the parked call.
Unparking a call
When a call is parked to your extension, you receive an
audio or visual notification on the Phone screen. Use this
procedure to unpark a call.
4

Get the parking extension number to retrieve a parked
call.
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to Call unpark, and press one of the following:
•Unpark
•OK
• Corresponding line button
4. Enter the parking extension number.
Entering hash (#) or leaving the parking extension
empty will unpark the call that is parked against your
own extension.
Call Transfer
With the Call Transfer feature, you can transfer your call to
another destination number.
The types of Call Transfer are:
• Consultative transfer: Transferring a call by
connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting
a call with the transfer recipient.
Making a consultative transfer
Transfer a call by connecting a call with the transfer
recipient.
1. While on an active call, press Transfer soft key.
The phone displays the Enter transfer destination
screen.
The first call is placed on hold.
2. Do one of the following:
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the
call.
The call transfer is complete. This is also called
attended transfer.
• Press Complete after the recipient’s number starts
ringing.
The call transfer is complete. This is also called
unattended transfer.
Making a blind transfer
Use this procedure to transfer an active call without
connecting a call with the transfer recipient.
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination
screen.
2. Do one of the following:
• Dial the number to which you want to transfer the
call.
• Search for the number in the Contacts or Recents
list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.
Customization
Assigning speed dial entries
Use this procedure to assign speed dial numbers to your
contacts. You can assign up to nine speed dial numbers to
the phone numbers in your Contacts list.
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Phone, and press Select.
4. Scroll to Assign speed dial entries, and press
Select.
5. Scroll to an unassigned dial entry that you want to use
for assigning a contact.
6. Press Contacts.
The phone displays the Contacts list.
7. Scroll to a suitable contact, and press Select.
The phone updates the speed dial entries.
8. Press one of the following:
•Replace: To assign a contact to an assigned entry.
•Clear: To remove a contact from the entry.
9. Press Save.
Enabling the Away timer
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Applications, and press Select.
4. Scroll down to Presence integration, and press
Select.
5. Scroll down to Away timer.
6. Press Toggle to turn on the timer.
7. Use the Down Arrow key to go to Away timer value.
8. Enter the time in seconds.
You can enter any value from 0 to 999.
9. Press Save.
Turning button clicks on and off
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Audio, and press Select.
4. Use the Down Arrow key to go to the Button clicks
screen.
5. Press Toggle to turn the audio on or off.
6. Press Save.
Setting the display language
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Display, and press Select.
4. Scroll to Language, and press Select.
5. Scroll to the language that you want to use, and press
Select.
6. Press one of the following when the phone prompts
for confirmation:
•Confirm
•Cancel
The phone returns to the Display screen and the
language changes to the selected language.
Setting the time format
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Display, and press Select.
4. Use the Down Arrow key to go to the Time format
screen.
5. Press Toggle to select one of the following options:
•Time format 24 Hour
•Time format 12 Hour
6. Press Save.
Enabling wireless headset bidirectional
signaling
Check if the headset supports electronic hook switch
(EHS) signaling.
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Audio, and press Select.
4. Scroll to Headset signaling.
5