Avaya J189 SIP User manual

Quick Reference for Avaya
J189 SIP IP Phone in Open SIP
Release 4.0.10
Issue 1
July 2021
© 2020-2021, Avaya Inc.
All Rights Reserved.
General phone icons
The following table lists the icons used in the Avaya
J189 IP Phone:
Icon Description
Microphone is muted.
Missed call on your phone. You can
see this icon in the Recents
application.
Incoming call indicates you have
answered this call. You can see this
icon in the Recents application.
Outgoing call indicates you have
made this call. You can see this
icon in the Recents application.
Bridged call indicates this line is
used for a call on another phone.
Incoming call is alerting.
Outgoing call indicates you have
made this call.
Call is active.
Call is on hold.
Call is on hold during a conference
or transfer call setup.
Conference is active.
Table continues…
Icon Description
Conference is on hold.
Use the Right or Left navigation
arrow to see more pages/screens/
options.
Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not
connected to the SIP proxy server
and operating in Failover mode.
Some features might not be
available or work incorrectly.
If the appearance line displays this
icon, it indicates that the phone has
encountered a failure and
preserved the media session until
the user hangs up.
This icon can also indicate that the
phone is connected to the call
server but the features are not
available.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
The Limit Number of Concurrent
Calls (LNCC) feature is on.
Indicates that the SLA Mon™ agent
has taken control of the phone.
Indicates that the call is recorded
for SLA Mon™.
Indicates that the audio alert for
incoming calls is off.
Guest Login feature.
Indicates the Bluetooth feature is
on.
Indicates that you have missed a
call. The number in the icon
Table continues…
Icon Description
indicates the number of missed
calls. In the example icon, it is nine
missed calls.
Indicates that you have missed a
call. The + in the icon indicates that
the number of missed calls is more
than 9.
Autodialing feature.
Toll call.
Toll free call.
Getting started
Secondary display
The secondary display of the phone provides additional
call appearances and feature or application display.
It has six lines of four-page display that provides 24
additional lines for incoming calls, outgoing calls, auto-
dialing, and calling features. It displays the dedicated view
for keys 25-48. You can switch between the pages using
the left and right keys.
Entering the provisioning details
You can enter the provisioning server address on the
phones when the phone displays the Enter provisioning
details screen.
Obtain the provisioning server address from the system
administrator.
1. When you boot the phone for the first time, the Auto
Provisioning screen displays Do you want to
activate Auto Provisioning now?, press one
of the following:
•Yes: To connect to the Device Enrollment Services
server to obtain the provisioning server address and
ignore the provisioning server address from the
DHCP.
•No: To obtain the provisioning server address from
the DHCP server.
In case of a time out, and the DHCP does not provide
the provisioning server address, the phone selects
Yes.
If the connection to Device Enrollment Services is
successful, and the phone receives the provisioning
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server address, the phone continues to boot and not
prompt you for the provisioning server address.
If the connection to Device Enrollment Services is
successful, and the phone does not receive the
provisioning server address from Device Enrollment
Services, the phone prompts you for a Numeric
Enrollment code. Contact your administrator for a
numeric enrollment code. When you enter the valid
numeric enrollment code, the phone continues to boot
and not prompt you for the provisioning server
address.
If you do not have a numeric enrollment code, press
Cancel. The phone continues to boot using the
DHCP.
The phone displays the Starting message. If the
phone does not receive the provisioning server
address from the Device Enrollment Services or the
DHCP server, the phone displays the Enter
provisioning details screen.
2. On Enter provisioning details screen, press one of the
following:
•Config: To enter the provisioning server address.
•Never: To never prompt for the provisioning server
address.
•Cancel: To cancel the prompt and display the Login
screen.
3. After you have pressed Config, enter the provisioning
server address in the Address field.
The address is an alphanumeric URL. For example,
http://myfileserver.com/j100/.
Tip:
To enter the dot symbol (.) in the field, press the
alphanumeric soft key to toggle to the ABC mode.
To enter the forward slash symbol (/) in the field,
press the / soft key.
4. (Optional) Enter the Group number.
Obtain the Group number from your system
administrator. The value ranges from 0 to 999. If you
do not enter a value, the phone uses the default value
of 0.
5. Press Save.
The phone continues the boot process and connects
to the provisioning server.
Logging in to your phone
Your extension and password are provided by your
administrator.
1. On the Login screen in the Username field, type your
extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
Related links
Logging out of your phone on page 2
Logging out of your phone
Use this procedure to log out of your extension.
1. Press the Main menu.
2. Scroll to Applications and press Select.
3. Scroll to Log out, and press Select.
4. In the confirmation window, press Log out.
Related links
Logging in to your phone on page 2
Logging in to your phone
Your extension and password are provided by your
administrator.
1. On the Login screen in the Username field, type your
extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
Related links
Logging out of your phone on page 2
Locking your phone
You can lock your phone to prevent unauthorized use of
the phone when you are away. Locking your phone does
not log you out, you can still receive all calls and make
calls to emergency numbers.
To lock the phone, press Main menu, and select
Applications > Lock.
Operations
Making a call by using the manual dial
mode
In a manual dial mode, you can edit the dialed input and
initiate a call using the current dialed string. When you
initiate a call, there is no dial tone, and no time out for
completing the dialed string.
• Do one of the following:
- Lift the handset.
- Press Speaker.
- Press Headset.
• Dial the number, and press the Call soft key or OK
button.
Or
• Just dial the number, and press the Call soft key or OK
button.
If your system administrator has enabled the digit
mapping feature the phone can automatically correct
wrongly dialed numbers or prevent you from dialing
certain numbers.
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Declining a call
You can decline an incoming call when you do not want to
answer a call. The incoming call is declined depending on
the Call decline policy set by your administrator. Contact
your administrator to enable this feature for your extension
and also to know about the Call decline policy.
This feature is available on BroadSoft, and Asterisk
environments. You can also decline a call for the following
active features:
• Shared call appearance
• BroadWorks Anywhere
• BroadWorks Mobility
Ensure that the administrator activates the feature.
Contact your administrator for details.
On the incoming call screen, press Decline soft key.
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The call is declined. Depending on your Call decline
policy, the caller receives one of the following alert:
• An audio message alert
• A busy tone alert
Setting LDAP Directory as the contact
search source
You can select an LDAP directory as your contact search
source to enable searching from the Contacts application.
This selection disables other available search sources for
the Contacts application.
Ensure that the administrator activates the feature.
Contact your administrator for details.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. To select LDAP Directory as a source for contact
search, press Search > More > Sources.
4. Scroll to LDAP contacts, and press Toggle.
LDAP Directory is now your contact search source.
Other sources are disabled. The phone displays the
following message: LDAP selected — other
search sources disabled.
5. Press Save.
Searching LDAP contacts
You can search the LDAP directory using the Contacts
application on your phone, and specify the LDAP directory
as a search source. Alternatively, the user can open the
LDAP directory application and refine the search of the
LDAP directory directly.
Set LDAP directory as the contacts search source.
1. Press Contacts.
2. (Optional) To navigate through Main Menu list, do
one of the following:
• Scroll to Applications, and press Select.
• Scroll to Contacts, and press Select.
3. If you are searching from a LDAP Directory, scroll to
LDAP Directory, and press Select.
The phone displays the list of up to 1000 LDAP
contacts. You can use Up and Down line keys to
scroll through the list. If the phone cannot retrieve the
contacts from a LDAP server, the phone displays the
following message:
No contacts in the group.
4. Press Search.
5. Scroll to the Search type option and toggle between
Starts with and Contains.
When you select Starts with, the phone returns only
the matches that have your query at the start. When
you select Contains, the phone returns all matches
that contain your query.
6. Use the dial pad to enter multiple keywords,
separated by a blank space or a comma, into the
Search field, and press Search.
The phone displays the list of matches. If no matches
are found in the LDAP directory, the phone displays
the following message: No match found.
If more than 20 matches are found in the LDAP
directory, the phone displays the following message:
We found too many matches. Select from
the list or press Back to refine your
search.
7. (Optional) Press Details to view contact information
for a selected match.
8. (Optional) Press +Contact from the Details view to
add an LDAP contact to the list of your local contacts.
9. (Optional) Press Combine from the Details view to
select an existing local contact and merge it with the
selected LDAP contact.
Advanced features
Avaya Spaces Calendar integration
Avaya Spaces is a cloud-based team collaboration and
meeting application. You can use it for instant messaging,
voice and video communication, track communications,
and manage tasks. For more information about Avaya
Spaces, see Avaya Spaces/user manual.
With the Avaya Spaces Calendar integration feature, you
can press the Call soft key on the calendar appointment of
your phone and join a meeting hosted on Avaya Spaces.
The phone dials into the meeting phone number and
enters the Space ID and Space password automatically
without any further user input.
The Avaya Spaces Calendar integration feature is
optimized to work when meeting organizers use the Avaya
Spaces Outlook plugin. For more information about the
Outlook plugin, see the Microsoft Outlook Add-on section
of the Avaya Spaces user guide.
Joining an Avaya Spaces meeting
through a direct dial-in phone number
You can use a direct dial-in phone number to connect to
the Avaya Spaces audio-only meeting. If you choose to
join the meeting through the direct number, enable the
Prompt direct number feature. The phone displays the
direct numbers from the meeting invitation. Choose the
direct number of your country. If your country is not listed,
you can select the direct phone number of the country that
is most appropriate to your location. The phone dials in
the number and enters the Space ID and optional
password to join the meeting.
Ensure that your administrator enables the Avaya Spaces
feature and the option to select a direct number.
Enable the Prompt direct number option.
1. Press the Main menu.
2. Scroll to Applications and press Select.
3. Scroll to Calendar and press Select.
The phone displays the appointments in the start-time
order.
4. To scroll from one appointment to another, press one
of the following:
• The Up Arrow key.
• The Down Arrow key.
5. Select an Avaya Spaces calendar event, and press
Call.
6. In the Country > Select direct number screen, press
one of the following:
•Select: To call the direct number available for the
selected country.
The phone dials in the number and enters the
Space ID and optional password to join the
meeting.
•Country: To select the direct number of a different
country. The Direct numbers > Select Country
screen displays a list of countries for selection.
•Details: To view the details of the selected direct
number. The Direct number > Details screen
displays the information.
Preventing duplicate audio streams on
Avaya Spaces application
For a smooth audio experience, prevent duplicate audio
streams. You can establish an audio session to Avaya
Spaces using Avaya J100 Series IP Phones and use the
Avaya Spaces application on your computer to view the
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presentation. To prevent duplicate audio session on your
Avaya Spaces application, use this procedure.
1. Log on to Avaya Spaces application on your
computer.
2. On application screen, click on the display name.
3. Select User Preferences option.
4. On the left panel, select Meeting defaults.
5. Toggle to enable Show preview when joining.
6. Join a meeting on spaces from your computer.
7. On the Preview screen, click Other join options >
Join By Phone.
8. On the Join Presentation Mode, follow the screen
instructions.
You join the Avaya Spaces meeting as a view-only
participant on your computer without using an audio
and video session.
The audio session is established on your phone.
Busy Lamp Field
With the Busy Lamp Field (BLF) feature, you can monitor
the call status of other phones connected to the same
network.
Important:
BLF lines are not call appearance lines and cannot be
used to make calls.
In the Broadsoft environment, you can add a BLF user
from the Phone screen.
In the Asterisk environment, the system administrator
adds the new BLF user.
Depending on the configuration, you can use BLF lines to
the following tasks:
• Monitor the activity status of the phone.
• Receive incoming calls for another user that is
Directed Call Pickup.
• Speed Dial of a BLF user in an idle state.
• View outgoing call status.
• Barge-in on an active call.
• Unpark a call in the Broadsoft environment.
The administrator configures the action of the BLF line
key. Depending on the configuration, when you press the
BLF line key, the phone does one of the following:
First soft key is the key on the bottom left corner of the
phone screen.
• Performs the first soft key action.
• Highlights the corresponding line.
• Does not take any action if the corresponding line is
already highlighted.
However, in this case you can use the Ok button on
the phone to perform the action of the first soft key.
Adding a Broadsoft BLF user
In the Broadsoft environment, you can add a new BLF
monitored user by the common customization process of
adding a new line key on the Phone screen.
Note:
To add a BLF user in the Asterisk environment, contact
your system administrator.
Ensure that your administrator enables the BLF feature for
your extension.
1. On the Phone screen, navigate to an empty line, and
press Custom.
Depending on the way your administrator configures
your phone, the phone adds a new BLF user to the
first available line or to the selected line.
2. Press Add > More.
3. Press BLF.
4. (Optional) If there are many user names, press
Search.
5. (Optional) Enter the search criteria in one or both the
search fields:
•First name
•Last name
6. Press Search.
7. Navigate to the name of the required user, and press
Select.
BLF call operations
Making a call to a monitored user
Ensure that the status of the monitored user is idle.
Press Call or the corresponding BLF line key.
The phone automatically blocks an available primary
line and dials the extension of the monitored user.
Picking up an incoming call
Use this procedure to pick up an incoming call for the
monitored user.
Ensure that the administrator has activated the direct call
pick up operation on your phone.
Press Pickup or the corresponding BLF line key.
Note:
If your monitored user holds a local conference
call, you can receive multiple incoming calls for
each held participant.
Barging in on an active call
Use this procedure to barge in on an active call if the
monitored user is busy .
Ensure that the administrator has activated the direct call
pick up with barge in operation on your phone.
Press Barge in or the corresponding BLF line key.
Unparking a call
Use this procedure to unpark a parked call for the
monitored user.
A call parked by the monitored user is indicated with the
parked call icon and the blinking of the green LED of
the corresponding line key.
Ensure that the administrator has activated the Call
Retrieve feature.
Press Unpark or the corresponding BLF line key.
BroadWorks Anywhere
With the BroadWorks Anywhere feature, you can make
and receive calls using any phone from any location. You
can use this feature to:
• Configure other phones to work in conjunction with
your business phone.
• Make calls from phones using your BroadWorks
business phone number as the Calling Line ID.
• Move calls across phones.
• Specify phones on which you can attend calls.
Note:
To activate the feature, contact your system
administrator or go to the BroadSoft web interface
yourself to activate the feature. See https://
www.broadsoft.com/ for more information.
Enabling and disabling BroadWorks
Anywhere
1. Press Main menu.
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2. Scroll to Features, and press Select.
3. Scroll to BroadWorks Anywhere, and press one of
the following:
•Enable: To enable the feature.
The green LED light turns on if one location is
configured, else the user is redirected to the feature
configuration to perform one of the following:
- Press Add: To add a location.
- Press Delete: To delete a location.
- Press Edit: To modify a location.
- Press Toggle: To enable or disable a location.
Note:
The BroadWorks Anywhere feature is enabled
only if a location is enabled.
•Disable: To disable the feature.
The red LED light turns on, indicating that the
feature is available, but inactive.
4. (Optional) To enable or disable BroadWorks
Anywhere feature, press the corresponding line key.
Configuring BroadWorks Anywhere
locations
A location is a phone number that you can use with your
primary business number. Use this procedure to configure
locations for the BroadWorks Anywhere feature.
1. Press the Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Features, and press Select.
4. Scroll to BroadWorks Anywhere.
5. Scroll to Locations, and press Select.
6. Press Add, and configure the following:
•Phone number: The phone number that you want
to use for BroadWorks Anywhere.
•Description: A brief description about the phone
number.
•Alternate phone number: The alternate phone
number that you want to use for BroadWorks
Anywhere.
•BroadWorks call control: The BroadWorks server
controls the call. Press Toggle to enable the server-
based call control.
•Use diversion inhibitor: To prevent call redirection
for unanswered calls.
•Answer confirmation required: A confirmation
digit is required to prevent redirection of incoming
call to non BroadWorks device.
7. Press Save.
The phone number is added as a location.
8. To cancel the changes and go back to the previous
menu, press Cancel.
Changing location details
Use this procedure to change saved location details.
1. Press the Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Features, and press Select.
4. Scroll to BroadWorks Anywhere, and press Select.
5. Scroll to Locations, and press Select.
6. Press Edit.
The Location Edit screen displays the configured
locations.
7. Change the following:
•Description: To change the description, press
Backspace and then edit the description.
•BroadWorks call control: Press Toggle to enable
or disable the BroadWorks call control server.
•Use diversion inhibitor: Press Toggle to enable or
disable this field.
•Answer confirmation required: Press Toggle to
enable or disable this field.
8. Press Save.
BroadWorks Mobility
With the BroadWorks Mobility feature, you can use your
personal mobile device in conjunction with your desk IP
phone. You can make calls from your personal mobile
using a BroadWorks business number as the calling ID.
Limitations
The following are the limitations of the BroadWorks
Mobility feature:
• Only an administrator can enable or disable the
Mobility feature.
• Only an administrator can add the mobile numbers
for the Mobility feature.
Note:
To activate the feature, contact your system
administrator or go to the BroadSoft web interface to
activate the feature. See https://www.broadsoft.com/
for more information.
Enabling and disabling BroadWorks
Mobility alerting
1. Press Main menu.
2. Scroll to Features, and press Select.
3. Scroll to BroadWorks Mobility, and press one of the
following:
•Enable: To enable the feature.
The green LED light turns on, indicating that some
or all configured mobile alerting are enabled.
•Disable: To disable the feature.
The red LED light turns on, indicating that all
configured mobile alerting are disabled.
Note:
If the LED does not light, contact your
administrator.
Configuring BroadWorks Mobility
Use this procedure to configure the mobile device you
want to use in conjunction with your office phone.
Ensure your administrator has enabled the BroadWorks
Mobility feature for your extension.
1. Press Main menu.
2. Scroll to Settings, and press Select.
3. Scroll to Features, and press Select.
4. Scroll to BroadWorks Mobility, and press one of the
following:
5. Scroll to Mobile identity alerting, and press Select.
6. Do the following:
• Press Toggle for the required mobility numbers.
• Press Back to go back to the previous menu.
7. Scroll to Profile identity alerting.
8. Configure the following fields:
•Device to ring
•Include shared call appearance
•Include BroadWorks Anywhere
•Include executive assistant
•Mobile identities alerted
Flexible Seating
If configured by the system administrator, you can log in
from another agent’s phone to your extension and have
your primary phone settings there.
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The phone used for guest login is called a host phone. If
the system administrator activated the Flexible Seating
feature on the host phone, you can log in to your primary
phone extension from its Features menu.
The top bar of the host phone displays the Host or the
Guest icon depending on the guest status.
Note:
This feature is available in BroadSoft environment.
Logging in to your primary phone extension
from the host phone
Use this procedure to access your primary phone features
from another phone. After logging in, the host phone is
reconfigured with your primary phone settings.
If you want to use your primary phone again, you must log
out of your primary phone extension on the host phone or
turn off the host phone.
Ensure the following:
• The system administrator has auto-provisioned the
host phone with the Flexible Seating Host account.
• The system administrator has activated Flexible
Seating for the host phone.
• You have turned off your primary phone.
1. Press Main menu.
2. Scroll to Applications, and press Select.
3. Scroll to Guest login, and press Select.
4. On the Guest login screen, in the Username field,
type your phone extension.
5. Press Enter.
6. In the Password field, type your password.
7. Press Enter.
The phone displays the Guest login is in
progress notification. After logging in, you are
directed to the Phone screen of your primary phone.
Logging out of your primary phone
extension using a host phone
You must log out of your primary phone extension on the
host phone or turn off the host phone if you want to
resume using your primary phone.
1. Press Main menu.
2. Scroll to Applications, and press Select.
3. Scroll to Guest logout, and press Select.
The phone displays the Guest logout in
progress notification and rolls back to the host
settings.
Shared call appearance
With the Shared Call Appearance (SCA) feature, your
primary extension can be private or shared. Up to ten
additional shared extensions can be configured to appear
on your phone. All extensions are shared with other
phones connected to the same network.
Depending on the configuration of your phone, any of your
shared extensions can be used to:
• Dial outgoing calls.
• Answer incoming calls.
• Perform all the usual operations on a local call,
including hold, transfer, and conference.
• View the status of calls on other phones with the
same shared line.
• Barge into a call on another phone with the same
shared extension.
• Put local calls on private hold to block others from
barging into the call.
Incoming calls to any shared extension alert all phones
configured with this extension.
Note:
SCA is available only in Avaya J139 IP Phone, Avaya
J159 IP Phone, Avaya J169/J179 IP Phone, and
Avaya J189 IP Phone.
To activate the feature, contact your system
administrator or go to the BroadSoft web interface
yourself to activate the feature. See https://
www.broadsoft.com/ for more information.
Limitation
The features that are configured on your phone, such as
Call park, apply only to your primary extension and cannot
be used on additional shared extensions.
Conference and Transfer can only be performed within a
single extension. For example, you cannot start a
conference with a call on your primary extension and a
call on an additional shared extension.
Joining a call in a shared line
Join a call that is active on another phone on an extension
which you are sharing. These calls are identified by the In-
use icon
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. Press Barge in.
3. (Optional) Press the corresponding line key beside
the held call that is active on the other phone.
Putting a call on private hold and resuming
a call
If you are on call using a shared extension, use this
procedure to put your call on private hold. Putting a call on
private hold prevents any other phone with the same
shared extension from barging into the call while it is on
hold. The private hold feature can be useful when
transferring a call or preparing to create a conference call.
A unique icon indicates a call on private hold on
another phone on the same shared extension. When a
call is on private hold on another phone, the Barge-in
softkey is not available and the green LED does not blink.
Ensure that you are assigned a shared extension.
1. Scroll to the shared line.
2. During a call, press More.
3. Press Priv Hold.
To retrieve a call held privately on a shared extension,
press Resume or the corresponding line key beside the
held call.
Shared Parking
You can park an active call to a Shared Parking room from
which other agents can retrieve it to talk to the caller. The
Phone screen displays the shared room as a BLF line.
The line icons reflect the current status of the shared
room: idle or busy.
You can move a Shared Parking line occupied by the
room and change its label from the Phone keys
customization menu.
To monitor the shared room, you must have the Shared
Parking feature configured on the phone. Contact your
system administrator for more details.
Shared Parking icons and indication
The following table shows the Shared Parking icons for
Avaya J189 IP Phone and button modules depending on
the shared room state. The icons are identical to the
corresponding Idle and Parked call BLF icons. In addition
to visual indication, the phone plays an audio alert in the
same way as for a BLF line when it has a parked call.
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Shared
room state
Phone and
Avaya J100
Expansion
Module
icons
Red LED
for the line
key
Green LED
for the line
key
Idle Off Off
Busy Off Blink
Parking a call to a shared room
You might need to park an active call to the shared room
so that other agents having access to that room can
resume it.
• Make a call.
• Ensure the Shared Parking room is idle.
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press Park.
• Press the corresponding line key.
The call is parked to the shared room. The Shared
Parking line displays the Busy icon.
Unparking a call from a shared room
If you have access to the shared room, you can resume a
call parked to that room by the agent who answered it
first.
Ensure the Shared Parking room has a parked call.
On the Phone screen, do one of the following:
• Scroll to the Shared Parking line, and press
Unpark.
• Press the corresponding line key.
The call is unparked from the shared room, and you
can talk to the caller. The Shared Parking line displays
the Idle icon.
Customization
Enabling and disabling Bluetooth
You can use Bluetooth enabled devices with your phone.
• Ensure the wireless module is installed in your
phone.
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll down to Bluetooth, and press Select.
4. Scroll to Bluetooth headset, and press one of the
following:
•Toggle: To enable or disable Bluetooth.
•Right Arrow key: To enable Bluetooth.
•Left Arrow key: To disable Bluetooth.
Note:
For some Bluetooth headsets, volume can be
adjusted during the first call after rebooting the
phone. Toggle the slider of the pop-up panel to the
right to increase the volume, and to the left to
decrease it.
Pairing a Bluetooth enabled headset
with your phone
You can pair a maximum of ten Bluetooth enabled
headsets with the phone, but you can use only one
headset at a time. The phone displays the list of available
devices and paired devices.
• Ensure the wireless module is installed in your
phone.
• Ensure that the administrator activates the feature.
Contact your administrator for details.
• Ensure your Bluetooth headset is in pairing mode.
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll down to Bluetooth, and press Select.
4. Scroll to Devices, and press Select.
The phone scans and displays the list of Bluetooth
enabled devices.
5. To pair a device, scroll to the headset, and press Pair.
6. To disconnect a paired headset, under Paired devices,
press Disconct.
7. To unpair a paired headset, under Paired devices,
press Forget.
Configuring Long term acoustic
protection
Long-term acoustic protection feature reduces the loud
volume of the conversations on the phone call to
permissible acoustic limits, you can configure the long-
term acoustic exposure protection for your headset.
Ensure you set the headset profile to Profile1, and use
L100 Series Headsets.
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll to Audio settings and press Select.
4. Scroll to Long term acoustic protection, and press
Select.
5. Choose one of the following and press Select:
•Default : Sets the acoustic protection values to one
of the following options that your administrator sets:
- Dynamic
- 8 hours
- 4 hours
- Off
Administrator configured value will be chosen as
the default value.
•Off: Sets the acoustic protection off.
•Dynamic: Sets the acoustic feature to Dynamic,
which activates itself and gradually reduces the
loud volume of the phone conversations to prevent
from reaching the damaging decibel levels.
•4 hours: Sets the acoustic protection for 4 hours.
•8 hours: Sets the acoustic protection to 8 hours.
6. Press Save.
Turning button clicks on and off
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll to Audio settings and press Select.
4. Use the Down Arrow key to go to the Button clicks
screen.
5. Press Toggle to turn the audio on or off.
6. Press Save.
Setting the display language
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Scroll to Language, and press Select.
5. Scroll to the language, and press Select.
6. Press one of the following when the phone prompts
for confirmation:
•Confirm
•Cancel
The phone returns to the Display screen and the
language changes to the selected language.
Setting the time format
Ensure that your administrator has enabled the time
format feature.
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
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4. Use the Down Arrow key to go to the Time format
screen.
5. Press Toggle to select one of the following options:
•Time format 24 Hour
•Time format 12 Hour
•Time format Default: The phone uses the
administrator set value.
6. Press Save.
Viewing USB menu
Use this procedure to view the USB menu for information
on connected USB devices.
Connect the USB device to the phone and ensure that
USB support is enabled.
1. Press the Main menu.
2. Scroll to Settings and press Select.
3. Scroll to USB and press Select.
You can view the list of USB devices connected to the
phone, such as a USB flash drive and keyboard.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
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