Avaya one-X 4610SW User manual

4610SW SIP IP Telephone
Release 2.2
User Guide
16-300472
Issue 2.2
August 2005

Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: If you are:
•Within the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the appropriate link for the type of support that you need.
• Outside the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance, reliability
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following international
Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.
Safety Requirements for Information Technology Equipment, AS/NZS
60950:2000.
One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following international
EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS
3548.
Information Technology Equipment – Immunity Characteristics – Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.

Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered
by the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of
access codes. Modification of this equipment by call aggregators to block
access dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
Canadian Department of Communications (DOC) Interference
Information
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It does
not imply that Industry Canada approved the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachments
(ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are available
on the following Web site:
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: by conducting a search using “Avaya” as
manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative and are available on the
following Web site:
Japan
This is a Class B product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.
To order copies of this and other documents:
Call:
Write:
E-mail: [email protected]
For the most current versions of documentation, go to the Avaya support
Web site:

Issue 2.2 August 2005 5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Chapter 1: Introducing Your 4610SW SIP IP Telephone . . . . . . . . . 13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
The 4610SW SIP IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigating Application Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4610SW SIP IP Telephone Applications . . . . . . . . . . . . . . . . . . . . . . . 19
Phone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Speed Dial Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Log Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Web Access Application (Optional) . . . . . . . . . . . . . . . . . . . . . . . 20
4610SW Telephone Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Additional 4610SW Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Automatic Backup/Retrieval Feature . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 2: Using Your 4610SW SIP IP Telephone . . . . . . . . . . . . . 23
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Session Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Manual Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Automatic Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Redialing a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Speed Dialing a party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Calling a party from the Call Log . . . . . . . . . . . . . . . . . . . . . . . 27
Calling a party from the Web Access Application . . . . . . . . . . . . . . 28
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Contents

Contents
6 4610SW SIP IP Telephone Release 2.2 User Guide
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Logging Off the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Logging On to the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 3: Using the Speed Dial Application . . . . . . . . . . . . . . . 35
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Entering Data on Speed Dial Screens . . . . . . . . . . . . . . . . . . . . . . . . 35
Using the Dialpad to Enter Characters . . . . . . . . . . . . . . . . . . . . . . 35
Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Entering a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Entering a URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Editing During or After Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Name Entry Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
URI Entry Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Adding a Speed Dial Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Updating Speed Dial Button Labels . . . . . . . . . . . . . . . . . . . . . . . . . 41
Deleting a Speed Dial Button Label . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 4: Using the Call Log Application. . . . . . . . . . . . . . . . . 45
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
About the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing a Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Adding a Call Log Entry to a Speed Dial Button. . . . . . . . . . . . . . . . . . . 47
Deleting Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting a Single Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . 49
Deleting All Entries from a Call Log . . . . . . . . . . . . . . . . . . . . . . . 50
Disabling the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 5: Using the Web Access Application . . . . . . . . . . . . . . 51
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Web Access Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Navigating Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Navigating the Home Page and Other
Standard-Size Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Contents
Issue 2.2 August 2005 7
Entering Text on Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using the Dialpad to Enter Characters . . . . . . . . . . . . . . . . . . . . . . 55
Adding a Speed Dial Button for a Web Site Telephone Number or URI . . . . . . 56
Chapter 6: 4610SW SIP IP Telephone Options . . . . . . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Accessing the Options Main Menus . . . . . . . . . . . . . . . . . . . . . . . . . 60
Application Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting the Redial Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting the Phone Screen on Answer? Option . . . . . . . . . . . . . . . . . 62
Setting the Phone Screen on Calling? Option . . . . . . . . . . . . . . . . . . 62
Setting the Display Call Timers? Option . . . . . . . . . . . . . . . . . . . . . 63
Setting the Message Display Rate . . . . . . . . . . . . . . . . . . . . . . . . 63
Setting Visual Alerting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Enabling/Disabling the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . 64
Personal Ringing Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Status Screen Viewing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Viewing IP Address Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Viewing Quality of Service (QoS) Status . . . . . . . . . . . . . . . . . . . . . 66
Viewing Interface Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Viewing Miscellaneous Status . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Viewing the Network Audio Quality . . . . . . . . . . . . . . . . . . . . . . . . . 67
Changing the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Feature Button Labeling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Logging Off the 4610SW SIP IP Telephone . . . . . . . . . . . . . . . . . . . . . 70
Logging On to the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Backup/Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Settings Saved During a Backup . . . . . . . . . . . . . . . . . . . . . . . . . 72
Setting the Automatic Backup Option . . . . . . . . . . . . . . . . . . . . . . 72
Retrieving and Restoring Data from a Backup File . . . . . . . . . . . . . . . 73
Setting a User ID, Password, and Other
File Transfer Protocol Options . . . . . . . . . . . . . . . . . . . . . . . . . 75
Selecting a Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Changing a Telephone/PC Ethernet Interface . . . . . . . . . . . . . . . . . . . . 78
Changing the Transfer Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Contents
8 4610SW SIP IP Telephone Release 2.2 User Guide
Chapter 7: Headsets and Handsets . . . . . . . . . . . . . . . . . . . . 81
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Headsets for 4600 Series SIP IP Telephones. . . . . . . . . . . . . . . . . . . . . 81
Handsets for 4600 Series SIP IP Telephones . . . . . . . . . . . . . . . . . . . . 82
Chapter 8: Telephone Management and Troubleshooting . . . . . . . . 83
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Interpreting Ringer Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Testing Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Testing the Telephone Lights and Display Area. . . . . . . . . . . . . . . . . 85
Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting 4610SW Applications . . . . . . . . . . . . . . . . . . . . . . . 88
Resetting and Power Cycling the SIP IP Telephone . . . . . . . . . . . . . . . . . 89
Resetting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Power Cycling the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Issue 2.2 August 2005 9
About This Guide
Overview
This guide covers how to use your new 4610SW SIP IP Telephone. The 4610SW is simple to
use while offering the latest advances in telephony systems. Session Initiation Protocol (SIP)
Internet Protocol (IP) telephones obtain their operational characteristics from the telephone unit
itself, and from your central telephone server. Updates and new features download to your
telephone without the need for telephone replacement.
This guide contains eight chapters, geared to how you actually use the telephone, each of
which is described in the section titled Document Organization.
Intended Audience
This document is intended for telephone users with a 4610SW SIP IP Telephone. It is not
intended to be a technical reference guide for System Administrators or telephone technicians.
Issue Date
This document was issued for the first time in August, 2005.
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a complete understanding of how to use your 4610SW SIP IP Telephone. Or, use the Table
of Contents or Index to locate information specific to a task or function you want to perform.

About This Guide
10 4610SW SIP IP Telephone Release 2.2 User Guide
Document Organization
This guide contains the following chapters:
Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Symbolic Conventions
Note:
Note: This symbol precedes additional information about a topic.
Chapter 1: Introducing Your
4610SW SIP IP Telephone
Describes each element on the face of the telephone. Also
covers telephone navigation, applications, and features.
Chapter 2: Using Your
4610SW SIP IP Telephone
Covers all call-related information. Describes making calls,
receiving calls, speed dialing, calling a party on the call log,
conferencing and transferring calls, logging off the
telephone for security purposes and logging back on to the
telephone.
Chapter 3: Using the
Speed Dial Application
Describes how to add, update, and remove Speed Dial
buttons, to facilitate quick dialing of frequently called
numbers.
Chapter 4: Using the Call
Log Application
Describes how to view entries on each of the three types of
call logs. Includes procedures to add a log entry to a Speed
Dial button and delete call log entries.
Chapter 5: Using the Web
Access Application
Explains how to use the Web Access functions.
Chapter 6: 4610SW SIP IP
Telephone Options
Provides setup and maintenance procedures for 4610SW
Telephone options. Also covers troubleshooting certain
telephone functions.
Chapter 7: Headsets and
Handsets
Provides a list of headsets and handsets compatible with
4600 Series SIP IP Telephones, and ordering information.
Chapter 8: Telephone
Management and
Troubleshooting
Covers testing telephone operation and provides basic
troubleshooting actions, if you encounter errors or
experience problems.

Related Documentation
Issue 2.2 August 2005 11
Typographic Conventions
This guide uses the following typographic conventions:
Related Documentation
This guide and other related documentation is available online at the following URL:
http://www.avaya.com/support.
For a quick reference to 4610SW SIP IP Telephone features and applications, see the
4610SW SIP IP Telephone Quick Reference (Document Number 16-300473).
For information about installing a SIP IP telephone, see the
4600 Series IP Telephone Installation Guide (Document Number 555-233-128).
For information on desk/wall mounting the telephone, see the
4610SW IP Telephone Stand Instructions (Document Number 555-233-165).
Document Underlined type indicates a section or subsection in this document
containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to a specific
chapter/section of an external document.
italics Italic type indicates the result of an action you take or a system
response in step by step procedures. Italic type also indicates the
title of an external document.
Conference In step by step procedures, words shown in bold represent a single
telephone button that can be pressed/selected.

About This Guide
12 4610SW SIP IP Telephone Release 2.2 User Guide

Issue 2.2 August 2005 13
Chapter 1: Introducing Your 4610SW SIP IP
Telephone
Introduction
This chapter introduces you to the layout of the 4610SW SIP IP Telephone. It provides a
description for each functional button and other telephone characteristics, briefly describes
each 4610SW application, and provides basic instructions for navigating display screens.
The 4610SW SIP IP Telephone
The 4610SW SIP IP Telephone is an innovative telephone that gives you access to the World
Wide Web while offering the latest features and applications. The display area allows up to six
application-specific buttons to be presented and labeled at one time. Additionally, six Line/
Feature buttons and four softkeys provide access to powerful capabilities such as:
●local telephone and call server-based features,
●speed dialing,
●a Call Log, and
●a Wireless Markup Language (WML) browser.
This last feature is covered in Chapter 5: Using the Web Access Application. The WML browser
provides access to Web sites tailored specifically for devices with smaller display screens like
cell phones and Personal Data Assistants. In addition to these features and applications, the
4610SW provides a robust menu of options to customize your telephone preferences.
The telephone display area coincides with how your System Administrator sets up the Line/
Feature buttons. These features provide ease of use and flexibility:
●4 softkeys, which assist you in using telephone applications and features,
●14 standard, labeled buttons which assist in telephone operation and call handling, and
●a built-in, two-way Speaker.
The telephone has an adjustable stand that moves to optimize your viewing position by means
of the button on the back.
Figure 1 shows the face of the 4610SW SIP IP Telephone. This diagram contains numbered
“callouts” which identify the primary features and buttons. If you are viewing this guide online,
you can click the callout to jump to the corresponding feature or button description. Otherwise,
Table 1 describes each callout in detail following the diagram.

Introducing Your 4610SW SIP IP Telephone
14 4610SW SIP IP Telephone Release 2.2 User Guide
Figure 1: 4610SW SIP IP Telephone
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15
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The 4610SW SIP IP Telephone
Issue 2.2 August 2005 15
Table 1: 4610SW SIP IP Telephone Button/Feature Descriptions
Callout
Number
Button/
Feature Name
Button/Feature
Description
1Message
Waiting Lamp
When lit, indicates you have a message waiting on your voice
messaging system. This indicator can also be optioned to flash
for incoming calls.
2Display Area When the telephone is idle, the top area displays the current
date and time. When someone is calling you, the name/
telephone number of that person displays in the top area. The
display area has five lines. Three lines are devoted to the
current application. One line shows softkey labels for the current
application, and the top line shows Help and other procedural
messages. Four grayscale colors indicate telephone/application
activity.
3Line/Feature
buttons
Six Line/Feature buttons provide lines for incoming and
outgoing calls and application-specific functionality.
4Softkeys Navigate to, or start application-specific actions, such as Call a
number, Cancel the current activity, Save entered data such as
a Speed Dial label.
5Phone/Exit Displays the Phone screen or, if applicable, exits the current
call-related feature and normalizes the display.
6Options Displays the first Options screen, to set and update display and
application settings.
7Page Left/
Right
Shifts from one page to another in the same application, when
the display presents the paging indicator ( ). These buttons
have no effect when the Paging Indicator is not shown.
8Speaker LED
Indicator
Lights steadily when the Speaker is active.
9Speaker Accesses the Speaker feature.
10 Headset LED
Indicator
Lights steadily when the headset is active.
1 of 2

Introducing Your 4610SW SIP IP Telephone
16 4610SW SIP IP Telephone Release 2.2 User Guide
11 Headset With a headset connected, changes audio control from the
handset or Speaker to the Headset.
12 Mute LED
Indicator
Lights steadily when the Handset, Headset, or Speaker is
muted.
13 Mute Turns off the active Speaker, Handset, or Headset microphone,
to prevent the other person from hearing you.
14 Volume
Control
Adjusts the Handset, Speaker, Headset, or Ringer volume,
depending on which item is in use. When you increase or
decrease the volume, the top display area shows an icon to
indicate the item for which you are adjusting the volume. A
visual “volume meter” that shows the volume level follows the
icon. This button also controls the volume of the key click
sounds. Key clicks sound when you press fixed buttons on the
telephone such as the dialpad or softkeys.
15 Headset Jack Provides a port for connecting a headset on the underside of the
telephone.
16 Hold Red button used to place a call on hold.
17 Transfer Transfers a call to another telephone.
18 Conference Sets up conference calls with more than one other person.
19 Drop Drops the last person added to a Conference call or ends the
current call, if you are not on a Conference call.
20 Redial Redials the last number dialed from the telephone or displays a
list of the last three numbers dialed for selection. Set using the
Options button described in Chapter 6: 4610SW SIP IP
Telephone Options.
21 Numeric
(Dialing) Pad
Standard 12 button pad for dialing telephone numbers.
Table 1: 4610SW SIP IP Telephone Button/Feature Descriptions (continued)
Callout
Number
Button/
Feature Name
Button/Feature
Description
2 of 2

Navigating Application Screens
Issue 2.2 August 2005 17
Navigating Application Screens
Your 4610SW SIP IP Telephone uses telephone Feature buttons, Line/Feature buttons, and
softkeys for maximum flexibility in operating the telephone and working with its applications.
While reviewing this section, see Figure 1: 4610SW SIP IP Telephone on page 14.
Telephone Feature buttons are used in the Phone Application and appear on the face of the
telephone around the dialpad. Telephone buttons have an icon on the top to indicate the button
function. These buttons provide mostly call-handling features like:
●Transfer,
●Conference,
●Hold, and
●Redial.
Two additional telephone Feature buttons are:
●Phone/Exit - used to exit call-related features and restore the Phone screen to the
display, and
●Options - used to access the Options function to set certain telephone parameters
and view telephone/server/connection status and other information for troubleshooting.
The Page Left and Page Right buttons between the Phone/Exit and Options buttons
are also considered telephone buttons. Use the Right Arrow to move forward or the Left Arrow
to move backward from one display screen to another. These paging buttons work in
conjunction with the paging indicators ( ) you might see on an application screen. Paging
indicators show that a screen has more than one page, and help you navigate forward and back
through those additional pages.
To activate the function or feature represented by a telephone button, just press the appropriate
button.
Line/Feature buttons ( ) appear on both sides of the display area. These buttons provide
call appearance Lines and other call-related features in the Phone Applications administered by
your System Administrator. Line/Feature buttons also serve as application-specific buttons in
the Call Log or other applications. For example, pressing a Line/Feature button in the Call Log
Application selects the corresponding entry, so you can take further action with your selection.
When you enter text on a screen, for example labeling a Speed Dial button, several Line/
Feature buttons provide editing features like backspacing or hyphenation.
Here is an example of the difference between Line/Feature button functionality in the Phone
Application as opposed to other applications. To call someone from the Phone Application,
which is the default display screen, you press the first Line/Feature button and dial your party.
But in the Call Log Application, pressing the first Line/Feature button selects or highlights the
first call log entry and displays detailed call information.

Introducing Your 4610SW SIP IP Telephone
18 4610SW SIP IP Telephone Release 2.2 User Guide
Table 1 explains call-related icons and features. The icons and background display colors in
Table 2 relate to certain administrable features, and can also appear on the display.
Four softkeys ( ) appear directly below the display area. Softkeys provide access to the
other 4610SW applications. In an application, softkeys perform application-specific functions,
like add, save, edit, delete, or cancel. The labels above the softkeys reflect their function relative
only to that specific screen.
Table 2: Icons/Background Colors for Features Administered on the 4610SW
Icon Description/Condition
Feature Button Display
Background Color
None Feature is on/active. Light Gray
None Feature is off/inactive. Light Gray
None Feature denied (Broken Flutter). A temporary
condition, accompanied by an “error beep” on the first
occurrence. This condition then changes to the off/
inactive state.
Light Gray
None Idle. Indicates a call appearance line is available. White
Ringing. Indicates an incoming call is arriving on
this line.
White
Active. Indicates the line is in use. Light Gray
On Hold. Indicates a call is on hold on this line. Dark Gray
(Soft) Hold. Indicates this call was put on hold pending
a conference or a transfer.
Dark Gray
Flash. Used for visual alerting and self-testing. Light Gray
Flutter. Used for self-testing. Light Gray

4610SW SIP IP Telephone Applications
Issue 2.2 August 2005 19
4610SW SIP IP Telephone Applications
Your 4610SW SIP IP Telephone provides four applications:
●Phone,
●Speed Dial,
●Call Log, and
●Web Access.
Additionally, use the Options function to define settings, personalize your telephone, and
troubleshoot certain functions. All applications appear in the display area, accessed by the
softkeys appearing below the display.
A brief description of each application follows.
Phone Application
The Phone Application is the primary application. Use this application to make and receive
calls. Also use this application to perform call-handling operations like conference calls or
transferring calls to another telephone.
Chapter 2: Using Your 4610SW SIP IP Telephone provides information on using the Phone
Application.
Speed Dial Application
The Speed Dial Application provides access to Speed Dial buttons, which facilitate automatic
dialing.
Use this application to:
●set up buttons for speed dialing,
●update Speed Dial button labels, or
●remove the label from a Speed Dial button.
Chapter 3: Using the Speed Dial Application describes how to set up, update, and remove
labels from Speed Dial buttons. Calling using a Speed Dial button is covered in Chapter
2: Using Your 4610SW SIP IP Telephone.

Introducing Your 4610SW SIP IP Telephone
20 4610SW SIP IP Telephone Release 2.2 User Guide
Call Log Application
The Call Log Application provides three lists, each showing up to 15 outgoing, incoming
answered or missed calls. Use this application to:
●call a person directly from the Call Log, or
●add the name and telephone number of a log entry to a Speed Dial button.
Chapter 4: Using the Call Log Application covers log viewing, deleting log entries, and adding
a Call Log entry to a Speed Dial button. Making a call from the Call Log is covered in
Chapter 2: Using Your 4610SW SIP IP Telephone.
Web Access Application (Optional)
The Web Access Application provides access to Web pages reachable through links from a
Home page and connected pages. This application is optional. Your System Administrator must
specifically administer the Web Access Application for your business environment. Depending
on the Home page links available, you can browse Corporate intranet sites or browse the World
Wide Web.
Chapter 5: Using the Web Access Application covers navigating Web access screens and
pages, and provides information about entering text on Web pages. Making a call from the Web
Access Application is covered in Chapter 2: Using Your 4610SW SIP IP Telephone.
4610SW Telephone Options
Access the Options function using the Options ( ) button below and to the right of the
display area. Using Options menus, you set certain telephone parameters, such as:
●display area contrast,
●how you want the Redial button to work,
●when you want your saved information backed up or restored,
●the language in which the telephone displays information, or
●how you want your Feature buttons labeled.
You can also review telephone status screens to get information or troubleshoot.
Chapter 6: 4610SW SIP IP Telephone Options covers all options.