Cisco 7961 User manual

The Cisco 7970 IP telephone provides easy access to a
The Cisco 7961/7941 IP telephone provides easy access to
a wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
Features available with the 7961/7941 IP phone:
•Backlight line buttons
oGreen, steady – Active call on this line
oGreen, blinking – Call on hold on this line
oOrange, steady – Privacy feature
enabled
oOrange, blinking – Incoming call ringing
on this line
oRed – Shared line, currently in use
oNo color – No call activity on this line
TO PLACE A CALL
Internal
•Lift Handset, press the Speaker button, line button or
the New Call soft key
•Dial Extension
External
•Lift Handset, press the Speaker button, line button or
the New Call soft key
•Local – Dial 8+ Number
•Long Distance – Dial 8+ 1+ Number
•Emergency – Dial 911 or 8911
Answer/End Call
•Pick up handset/Hang up handset
•Select the Answer soft key/Select End Call soft key
•Press the Speaker button or line button
LAST NUMBER REDIAL
•Press the REDIAL soft key
CALL HOLD
To Place a Call on Hold
•From an existing conversation, press the HOLD soft
key
To Retrieve a Call on Hold
•Press the RESUME soft key
•If there are multiple calls on hold, scroll to the desired
line before pressing the RESUME soft key
CALL FORWARD
To Activate
•When your phone is idle, press the CFWDALL soft key
•Enter the number, OR press MESSAGE key for
sending calls directly to Voicemail
To Cancel
•Press the CFWDALL soft key
JOIN
This feature allows you to join two incoming calls.
To answer the second incoming call
•Press the ANSWER soft key if it’s appropriate to place
your first caller on hold (pressing this soft key
automatically puts the first caller on hold)
To Join these two callers to create a 3-way call
•Scroll to the call that is on hold
•Press the MORE soft key
•Press the JOIN soft key
TO TRANSFER A CALL
•During a call, press the TRANSFER soft key
•Dial the number
•Announce the call
•Press the TRANSFER soft key to complete the
transfer, hang up
OR
•If the person you attempt to transfer the call to is not
available, press the END CALL soft key and
the RESUME soft key to return to the original caller
AD-HOC CONFERENCE CALL (maximum of 6)
While a call is in progress, press the MORE soft key and
then press the CONFRN soft key. Dial the extension or
outside number.
•After the party answers, press the CONFRN soft key to
bring the parties together
To add additional parties
•Repeat the above steps
To reconnect to the Conference when a called party isn’t
joining
•If the person you attempt to bring into the conference
is not available, press the END CALL soft key and then
the RESUME soft key to return to the conference call
To view the conference call members
•Press the MORE soft key, then press the CONFLIST
soft key to view the members on the conference call
MEET- ME CONFERENCE (maximum of 6)
To establish a Meet Me conference
•Press the MORE soft key until you see the MEET-ME
feature
•Press the MEET-ME soft key
•Dial the MEET-ME conference number (1260 - 1279)
To Join a Meet-Me Conference
•Dial the MEET-ME conference number
•You are now connected to the conference
CALL PARK
To Park a Call (128X)
•On an existing call, press the MORE soft key and then
the PARK soft key, the call is automatically placed into
a park position for 3 minutes, note the position
•Hang Up
To Retrieve a Parked Call
•Dial the park position to which the call was parked, you
are now connected
CALL PICK UP GROUPS
If your group is set up in software

•When a phone is ringing within your group
•Press the MORE soft key until you see PICK UP, then
select the feature
•The call will begin ringing on your phone with the caller
Id of the person the call was for
•To accept the call, press the ANSWER soft key
•You are now connected
ABBREVIATED DIALING
This feature gives you the ability to access pre-
programmed numbers by dialing a code. To program these
numbers, please refer to the “Instructions for CCM User
Page” handout.
To access Abbreviated Dialing
•While your phone is idle (no dial tone)
•Dial the speed code number
•Press the ABBRDIAL soft key
•Pick up handset, if desired
DIRECTORIES
•To view Missed, Received or Placed calls, press the
DIRECTORIES button
•Scroll to the directory that you would like to view
•Press the SELECT soft key
•To place a call to one of the phone numbers from
within the directory, press the DIAL soft key if it’s an
internal number or press the EDIT DIAL soft key, press
the 9 on the dialing pad, then press the DIAL soft key if
it’s an external number
RING VOLUME
•With your phone idle, press the volume key to hear the
current ring volume
•Press either the up or down volume key to change the
ring volume
•When the ring times out, the setting will be saved
RING TYPE
•Press the SETTINGS button
•Press 1 on the dialing pad Or scroll to User
Preferences and select it
•Press 1 Or select Rings
•Select DEFAULT RING
•Use the scroll key to browse the list of ring types
•Press the PLAY soft key to hear the ring type
•Press the SELECT soft key to select the ring type
•Press the OK soft key to save the ring type
LCD CONTRAST
•Press the SETTINGS button
•Press the 4 on the dialing pad or scroll to Brightness
•Use the UP and DOWN soft keys to change the
brightness
•Press the SAVE soft key to save the setting
“I” INFORMATION BUTTON
•Press the? button and then any other button on your
phone to get information on how to use that button or
key
VOICE MAIL SETUP AND ACCESS
To enroll with voice mail (first use):
•Press the Messages button or dial the internal
voice mail phone number (1200).
•Enter the first time enrollment password =Your
Extension
•Follow prompts to:
•Record your name - press # key as soon as
you say your name
•Record a greeting – press # key as soon as
you say your greeting
•Set a new password
oMinimum length ?
oPassword expires No
To log on to voice mail from your phone
•Press the Messages button or dial the internal
voice mail phone number (1200).
•Enter your password, press the # key
To log on to voice mail from another inside phone
•Press the Messages button or dial the internal
voice mail phone number.
•Press the * key when voice mail answers
•Enter your ID (extension), then press # key.
•Enter your password, then press the # key.
To log on to voice mail from outside (Not avail.)
•Dial the external voice mail phone number
or your own 10 digit extension
•Press the * key when voice mail answers
•Enter your ID (extension), then press # key.
•Enter your password, then press the # key.
Basic Controls
Press the Messages button or dial the internal voice mail
phone number (1200) and log on:
Hear new messages 1 Set up options 4
Send new message 2 Cancel or back up *
Review old messages 3 Skip or move ahead #
During Message
Playback
After Message
Playback
Restart message
1
Repeat
1
Save
2
Save
2
Delete
Slow Playback
3
4
Delete
Reply
3
4
Change Volume
5
Forward message
5
Fast Playback
Rewind, small
6
7
Save as new
Rewind
6
7
Pause or Resume
Fast Forward, small
8
9
Play message
summary
9
**For Additional Feature Information and Menu Options
review the Unity-At-A-Glance document
TRANSFER A CALLER INTO VOICEMAIL
•While connected to the caller, press the TRANSFER
soft key,
•Press (*** )
•Dial the person’s extension you are transferring the
call to
•Press the TRANSFER soft key quickly
TO LEAVE A QUICK MESSAGE IN A
MAILBOX WITHOUT CALLING THE
EXTENSION:
•Pick up the handset
•Press (*** ) and the extension
•Leave your message
•Hang up