Avaya IP Office 9650 User manual

AVAYA
9650 IP TELEPHONE
QUICK REFERENCE
GUIDE

Message Waiting Indicator
Missed Call Indicator,
Extension #, Date/Time
Prompt Line
Application Lines (3)
Line Buttons
Sokey Labels
Aux Label
Aux Shi Button
Sokeys
Aux Buttons
Navigation Arrows
Messages
OK Button
Phone Button
Avaya Menu
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AVAYA
9650 IP TELEPHONE
QUICK REFERENCE
GUIDE
APPLICATION BUTTONS, NAVIGATION,
AND SOFTKEYS
The display screen has three application lines that you use to
view and manage your calls, your contacts, your call log, and
your options and settings.
>Press the Phone button to view your calls.
>Press the Contacts button to view your Contacts list.
>Press the Call Log button to see a list of your most recent
incoming and outgoing calls.
At any time, one of the application lines is highlighted - with
white text on a black background. This is the selected line. Use
the Up and Down arrows on the navigation keys to select a line
by scrolling to it.
The four sokey labels at the bottom of the screen go with the
sokeys directly below the screen. They show the available
actions for the selected line. Pressing a sokey carries out the
action shown on the sokey label.
The OK button is another shortcut that carries out the default
action on the selected line. For example, when you select
(highlight) an entry in your Contacts list, pressing OK places a
call to that person.
ABOUT AUX BUTTONS
Your phone has two rows of extra, auxiliary buttons, or Aux
buttons below the sokeys. You can use the Aux buttons for call
management, speed dial buttons, or features. The Aux buttons
go with the Aux button labels on the bottom two rows of the
screen. The Aux button labels show the function of each of the
Aux buttons.
There are two sets, or pages, of Aux buttons. Use the Aux Shi
button, located to the right of the Aux button labels, to switch
between the two pages of Aux buttons.
The particular features available on your Aux buttons depend
on how your system administrator has set up your phone. For
example, in addition to bridged extensions on your Aux buttons,
your administrator may also assign frequently-used features like
Send All Calls, Directory/Next/Make Call, or Call Forwarding to
Aux buttons.
Sokeys
Aux Buttons
Navigation Arrows
Messages
OK Button
Phone Button
Avaya Menu

Each Aux button has an LED, which is illuminated if a call
appearance or feature assigned to that button is active. The Aux
Shi button also has an LED, which is illuminated if there is a call
on one of the Aux buttons on the alternate, “hidden” page.
AUX BUTTONS AND BRIDGED LINES
Aux buttons are particularly useful for monitoring and managing
other extensions, for example, for answering your boss’s calls.
Other people’s extensions that you manage from your phone
are called bridged lines. If an Aux button has a bridged line
associated with it, pressing the Aux button is the same as
selecting the line directly and pressing the line button.
Whenever you need to access a bridged line just press the
corresponding Aux button.
>If a line is on Hold, pressing the Aux button resumes the call.
>If a line is ringing, pressing the Aux button answers the call.
>If your boss or someone else for whom you have a bridged
extension is on the line (Aux button LED is lighted), you can
press that Aux button to join the call. For example, when the
bridged extension is in use, and you get an incoming call to
that same line, you can conference the caller into the existing
call.
The icon on the Aux button label for a bridged call appearance
shows the status of that call appearance. An idle call icon
means that there is no current call on that line. An in-use icon
means that the owner of the line is using it.
USING THE PHONE BUTTON
TO GET TO YOUR OWN LINES
If a bridged call appearance is selected, pressing the Phone
button displays your own lines. This is useful whenever you
are viewing a bridged line and need to get to your own line, for
example, to answer an incoming call on it.

AVAYA
9650 IP TELEPHONE
QUICK REFERENCE
GUIDE
ABOUT ANSWERING AND MAKING A CALL
Answering a Call to your Extension
Answer an incoming call in one of the following ways:
>If you are not on another call, li the handset, or press the
line button next to the incoming call, or press Speaker to
answer using the speakerphone, or press Headset to answer
using the headset.
>If you are on another call, from the Phone screen, press the
Phone button to move to the top of your call appearance list
to answer your primary line and/or scroll to the line with the
incoming call and press Answer or OK. You can also, press the
line button next to the incoming\call to answer.
Answering a Call to a Bridged Extension
1. If an Aux button is flashing, press that button or press the
Answer sokey.
2. If the Aux Shi button is lit, the incoming call is on the
“hidden” page of Aux buttons. Press Aux Shi to view the
hidden page, then press the flashing Aux button of the
incoming call.
Making a Call
1. Li the handset or press Speaker.
2. Select the call appearance you want to deal with and use
the sokeys, or the line button or press OK. If you have more
than three call appearances, for example, if you use bridged
appearances to monitor you boss’s extension, use the Aux
buttons to get to the line you want.
3. Dial the number you want to call.
Transferring a Call
1. If the line you want is not already highlighted, select the call
you want to transfer by pressing the line button or Aux button
or by scrolling to the call.
2. Press Transfer.
3. Dial the telephone number, or call the person from the
Contacts list, or call the person from the Call Log list.
4. Press Complete to transfer the call.

ABOUT CONFERENCE CALLS
You can use conference calls to speak with up to five people in
dierent locations on the same call. Additional conferencing
options may be available through Expanded Meet-Me
Conferencing. Contact your system administrator for more
information about this feature.
Setting up a conference call
1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the
Contacts list, or call the person from the Call Log list.
4. Press Join to add the person to the existing call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call. If it is not
highlighted, press the line button or Aux button or scroll to it.
2. Press Conf.
3. Select the call on hold that you want to add to the conference.
4. Press Resume or the line button or the Aux button or OK to
take the call o hold.
5. Press Join to add the person to the conference call.
Dropping a person from a conference call
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.

AVAYA
9650 IP TELEPHONE
QUICK REFERENCE
GUIDE
ABOUT CONTACTS
Press Contacts to show the Contacts screen.
Calling a person from the Contacts list
1. Press Contacts.
2. Select the person or number you want to call.
3. Press Call or OK.
Adding a new contact
1. Press Contacts.
2. Press New.
3. Enter the name using the dialpad.
a. Press the number key that corresponds to the letter or
number you want to enter until the letter or number is
displayed.
b. Pause before entering the next character if the characters
are on the same key.
c. Enter remaining letters or numbers.
d. Press Bksp to delete the last character.
e. Press More --> Abc to change between upper and lower
case letters or to enter numbers.
f. Press ABC again to cycle through the options (Abc/123/abc/
ABC) until the type you want to use is displayed.
g. Press More --> Symbols to enter characters that are not on
your dialpad.
h. Select the symbol you want to use.
i. Press OK to select the symbol.
j. Press Clear to delete all text and start over.
4. Select the next field.
5. Enter the telephone number.
6. Press Save or OK.

ABOUT THE CALL LOG
Press Call Log to show the Call Log screen.
Calling a person from the call log
1. Press Call Log.
2. Select the person or number you want to call.
3. Press Call or OK.
Adding an entry from the call log to your Contacts list
1. Press Call Log.
2. Select the number you want to add to your Contacts list.
3. Press +Contact.
4. Edit name and telephone number, if necessary.
5. Press Save.
ABOUT THE AVAYA MENU
You can use the Avaya Menu to adjust and customize options
and settings for your telephone, to access additional Web-based
applications, to get information about your phone settings or
network settings, and to log out. The menu choices you see
when you press the Menu button depend on whether or not your
administrator has set up Web (WML) applications for your phone.
For example, to adjust the brightness or contrast of your screen,
press the to go to the Avaya Menu, scroll down to Screen &
Sound Options, and press Select or OK. Choose Brightness... or
Contrast... and press Change or OK.
If you require further information or instruction, please contact
ConvergeOne at 212-282-2222 or [e-mail]
AVAYA
9650 IP TELEPHONE
QUICK REFERENCE
GUIDE
1290 Avenue of the Americas, 14th Floor
New York, NY 10104
212 282 2200
convergeone.com