Baxi Fires Division 827 Instructions for use

5117176/01
INSTALLER AND OWNER GUIDE
This guide is intended to help you install and care for your electric heater. Please read
carefully before installing and using your heater. However, if further information is
required, our Baxi Fires Division Technical Helpline will be pleased to help.
Telephone [phone] (National call rates apply in the United Kingdom)
In the Republic of Ireland telephone [phone].
Important: Please keep your guide in a safe place for future reference
© Baxi Heating U.K. Limited 2005.
Model 827
Electric Heater
Fitted with one of the following fascia
Adage,
Anthem,
Bolero,
Decadent,
Dream,
Eternal,
Fusion,
Minima,
Obsession,
Style,
Victorian or
Westminster.

© Baxi Heating U.K. Limited 2005.
All rights reserved. No part of this publication may be reproduced in any material form
(including photocopying), stored in any medium by electronic means (including in any
retrieval system or database) or transmitted, in any form or by any means, whether
electronic, mechanical, recording or otherwise, without the prior written permission of
the copyright owner.
Applications for the copyright owner's permission to reproduce any part of this
publication should be made, giving details of the proposed use, to the following address:
The Company Secretary, Baxi Heating UK Limited, Pentagon House, Sir Frank Whittle
Road, Derby, DE21 4XA.
Warning: Any person who does any unauthorised act in relation to a copyright work
may be liable to criminal prosecution and civil claims for damages.
Baxi Fires Division, Erdington, Birmingham B24 9QP
www.firesandstoves.co.uk
Because our policy is one of constant development and improvement, details may vary slightly from those
given in this publication
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2005.

Safety First.
Baxi Fires Division fires are CE Approved and designed to meet the appropriate British
Standards and Safety Marks.
Quality and Excellence.
All Baxi Fires Division heaters are manufactured to the highest standards of quality and
excellence and are manufactured under a BS EN ISO 9001 quality system accepted by
the British Standards Institute.
CUSTOMER CARE
Thank you for choosing Baxi Fires Division
All Baxi Fires Division heaters are designed to meet the most stringent quality,
performance and safety requirements to provide our customers with many years of
trouble free service. This guide aims to improve your understanding and appreciation of
your new heater, by providing simple and informative instructions to enable you to
install it and to ensure that you benefit from the excellent performance and features it
has to offer.
If you require further assistance, the Baxi Fires Division Technical Helpline will be
pleased to help.
Please telephone [phone] (local rates apply in the United Kingdom).
In the Republic of Ireland telephone [phone].
FOR OTHER USEFUL TELEPHONE NUMBERS SEE PAGE 18 OF THIS GUIDE
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2005.

HANDLING AND UNPACKING
Before continuing any further with the installation of this heater please read the
following:
Unpacking the Dream and Bolero heater.
This heater has a fascia which is heavy (13.35 kG).
To avoid damage it is packed in a separate box within the main box.
When unpacking it is important that the box containing the fascia is removed before the
main body of the heater. This is to prevent the main box tipping over and causing
damage or injury.
Important safety instructions.
!The lifting weights of the heater parts are listed below: -
Heater Heat engine (kG) Complete Fascia (kG) Spacer (kG)
Adage 6.8 2.16 2.3
Anthem 6.8 0.62 2.3
Bolero 6.8 13.35 N/A
Decadent 6.8 4.75 2.3
Dream 6.8 13.35 N/A
Eternal 6.8 3.45 2.3
Fusion 6.8 2.16 2.3
Minima 6.8 1.16 2.3
Obsession 6.8 1.28 2.3
Style 6.8 4.2 2.3
Victorian 6.8 5.56 2.3
Westminster 6.8 9.56 2.3
A Spacer is supplied with all of the above heaters except the Dream and
Bolero
models. A spacer frame is not available for these models.
!
One person should be sufficient to lift the heater. If for any reason this weight is
considered too heavy then obtain assistance.
!
When lifting always keep your back straight. Bend your legs and not your back.
!Avoid twisting at the waist. It is better to reposition your feet.
!
Avoid upper body/top heavy bending. Always bend from the knees rather than the
waist. Do not lean forward or sideways whilst handling the heater.
!
Always grip with the palm of the hand. Do not use the tips of fingers for support.
!
Always keep the heater as close to the body as possible. This will minimise the
cantilever action.
!Use gloves to provide additional grip.
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!Always use assistance if required.
Always
! Always install the heater in accordance with this guide. If in doubt obtain
expert advice.
! Always make sure the electrical socket is accessible and located adjacent to, but
not above the heater.
! Always disconnect the heater from the electrical supply before carrying out
cleaning, maintenance or replacing the light bulbs.
! Always
make sure the heater is firmly secured to prevent it from being tipped over.
! Always use a fireguard when young children and infirm persons can come into
contact with the heater.
! Always use genuine Baxi Fires Division spare parts.
Never
! Never leave children unsupervised in a room where the heater is ON and
unguarded.
! Never obstruct or cover the fan outlet or force items into heater openings.
! Never install or use the heater anywhere where water is in use, i.e.
Bathrooms, Kitchens, Shower Rooms, Swimming Pools etc.
! Never use aerosols or steam cleaners on or around the heater.
! Never route the electric supply cable under carpet etc.
! Never install the heater close to curtains or combustible materials.
! Never use the heater to dry clothes etc.
! Never sit or stand on the heater.
FITTING THE HEATER
The installation of this heater requires a reasonable level of DIY skills.
Please read this guide thoroughly before commencing installation and if in doubt,
seek help from a competent person.
Do I need any tools?
1. Depending upon the chosen method of installation you may need the following
screwdrivers: -
! A Pozidrive / Phillips / cross head. This should have a number 2 size tip.
! AFlat end.
2.
If drilling into brickwork you will need a power drill (preferably with hammer action)
and appropriate size drill bit for the wall plugs supplied.
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© Baxi Heating U.K. Limited 2005.

Where can I fit the heater?
This heater can be fitted into fireplaces or surrounds where the following dimensions
are available.
Width 400mm - 450 mm (15.35 inches - 17.72 inches)
Height 555mm - 590 mm (21.9 inches - 23.2 inches)
Depth At least 75mm (At least 3 inches)
On models with fascia that are not held in place with magnets there should be at least
30mm (1.2 inches) clearance between the top of the fascia and anything such as a shelf,
fireplace surround or mantel etc. This will allow the fascia to be lifted off or removed
during servicing. To check this gently place the fascia against the surface to which it is
to be fixed. Measure the distance from the top of the fascia.
Using the 75mm (3 inch) spacer kit supplied, the heater can also be used where a
fireplace opening or fireplace surround opening are not available i.e. a flat wall.
The Dream and Bolero heaters do not have the 75mm (3 inch) spacer and cannot be
used against flat walls unless fitted to a rebated surround or suite.
Important electrical safety.
The heater must not
be located in front of or under an electrical socket, the socket must
always be accessible in order to disconnect the heater from the electrical supply for
maintenance and cleaning.
Important! This heater must be earthed.
!
The heater is supplied with a 3 pin 13 Amp fused re-wireable plug with 1mm² 3 core
cable.
! The wires in the cable are coloured in accordance with the following code: -
Live =Brown
Neutral = Blue
Earth = Green / Yellow
! The electric cable must be safely routed from the heater to an electrical socket.
Moving the cable guide.
At the base of the heater you will find an electric cable which runs through a
rectangular plastic cable guide. As supplied the cable guide is fitted into the rectangular
cut-out on the right side of the heater. If required, the cable guide can be removed and
put in the rectangular slot in the centre or left hand side of the heater. For removal and
fitting please see the following sections.
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© Baxi Heating U.K. Limited 2005.

Removing the cable guide
1.
Before removing the cable guide please note that the wider part of the cable guide is
on the outer edge of the base (See figure 1- Item 1).
2. To remove the cable guide push and lift the tab on the bottom. The bottom of the
cable guide will open (See figure 1- Item 2).
3. Lift the electric cable clear of the cable guide.
4. Hold the bottom of the cable guide close to the
heater then gently pull the cable guide away from
the rectangular slot (See figure 1- Item 3).
Fitting the cable guide.
When fitting the cable guide please remember that
the wider part of the cable guide has to be fitted
against the outer edge of the base (See figure 1- Item
1).
1. Gently pinch the sides of the cable guide (See
figure 1 - Item 4) and push the cable guide into the
required rectangular slot.
2. Place the electrical cable into the guide and close
the top of the cable guide.
If the electric cable is damaged, to avoid a hazard it
must be replaced by a Baxi Fires Division authorised
service agent, or similarly qualified person (See the
last page of this guide for useful telephone
numbers).
All external wiring between the heater and the
electrical supply shall comply with current IEE
regulations.
Removing the fascia
Decadent, Eternal, Obsession and Victorian
heaters.
1. Remove the two fascia securing screws (See
figure 2). Remove the front fascia by gently pulling
the base of the fascia forward whilst lifting clear of
the support brackets at the top of the heater (See
figure 2).
2. Keep the fascia in a safe place while installing the
heater
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© Baxi Heating U.K. Limited 2005.
Figure 1. Removing and
positioning the cable guide.
Item 1
Item 2
Item 3
Item 4

Adage and Fusion heaters plus Anthem, Minima and
Style heaters supplied with a one piece fascia.
1. Very strong magnets attach the fascia to the heater. Support
the rear of the heater and gently pull the fascia forward (See
figure 3).
2. Keep the fascia in a safe place while installing the heater.
Bolero, Dream and
Westminster heaters plus
Anthem, Minima and Style
heaters supplied with a three
piece fascia.
The fascia is supplied in separate
packaging within the main box.
Heater fixing.
All fixings supplied with the
heater have been identified in
figure 4.
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© Baxi Heating U.K. Limited 2005.
Figure 3. Removal of
Adage and Fusion fascia.
Figure 2. Removing
Decadent, Eternal,
Obsession and
Victorian fascia (Fascia
may differ from that
shown).
Figure 4. Loose parts identification (Depending upon model, certain parts may
not be included or required)

The heater must be fixed into position to prevent it from being tipped over
The following fixing options are available:
Screw Fixing
Wire Fixing
Spacer Frame (Not available on Dream and Bolero models)
If fitting the heater into a fireplace or surround opening, try the heater in the opening to
ensure that it will fit.
If fitting the heater onto a decorative hearth surface such as marble or tile it is advisable
to protect the hearth surface. Do not drag the heater across the surface of the hearth as
this may scratch the hearth surface.
Method A - Screw fixing.
Note - If fixing to marble it is recommended that Method B - ‘Wire fixing’ is used.
Drilling marble without the correct tools and
experience may result in the marble cracking.
1. Place the heater into the fireplace or surround
opening. Make sure that the heater is in the middle of
the surround or fireplace.
2. There are two slotted holes in the top of the heater
(See figure 5). Mark through the slotted holes so that
their position is clear when the heater is removed.
3. Remove the heater
4. Drill an appropriate size hole in each of the marked
positions. Insert wall plugs into the drilled holes.
5. Place the heater so that the slotted holes are in line
with the wall plugs in the fixing surface.
6. Screw and secure the heater with two
‘A’ screws (See figure 4).
Method B - Wire fix.
This method of fixing needs a fireplace
opening and is recommended when
fixing the heater to a marble surround or
where the wall or brickwork is in poor
condition.
1. The fixing kit supplied with the heater
includes a steel wire and eyescrew (See
figure 4). These can be used to secure the
heater to the back of a fireplace opening.
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INSTALLER AND OWNER GUIDE
© Baxi Heating U.K. Limited 2005.
Figure 6. Eyescrew position.
Figure 5. Slots for screw
fixing.

2.
Mark the eyescrew position on the centre line at the back of the fireplace opening and
at a height of 533-560mm (21 inches - 22 inches) (See figure 6).
3. Drill an appropriate size hole in the marked position.
4. Insert a wall plug into the drilled hole.
5. Screw the eyescrew into the wall plug.
6. Position the heater in front of the fireplace opening.
7. At the top of the heater there are four small holes, two each side of the heater (See
figure 7- Item 1). From the front of the heater, thread about 50mm ( 2 inches) of the
steel wire into the inside small hole on the left side of the heater (See figure 7 - item 2).
8. Thread the other end of the wire
through the remaining small hole on the
left hand side of the heater. Continue to
push the wire through this hole until there
is only a small loop of wire at the front of
the heater (See figure 7 - item 3).
9. At the back of the heater there will be a
long piece and a short piece of wire
coming through the two holes. Hold the
short piece and give the long piece a
gentle tug. This will secure the steel wire.
Take the long piece and thread this
through the eyescrew in the back of the
fireplace opening (See figure 7 - item 4).
10. From the back of the heater thread the
long piece of steel wire through the outer
small hole on the right hand side of the
heater (See figure 7 - item 5).
11. Locate the heater in the fireplace
opening, then from the front of the heater,
gently pull the steel wire on the right hand
side to gather up the excess until the
heater is secure. Thread the wire through
the remaining small hole to lock the wire
and heater in place (See figure 7 - item 6).
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© Baxi Heating U.K. Limited 2005.
Figure 7. Steel wire fixing (Detail at top of
heater may differ from that shown)

Method C - Spacer Frame
The spacer frame is for use during installations where a chimney recess or rebated fire
surround are not available. For your safety the frame and heater must be securely fixed
to the rear wall.
Fitting the spacer frame (Not available for Bolero and Dream models).
1. On Adage, Anthem, Minima, Obsession, Style
and Westminster models fit the four self adhesive
rubber pads to the rear of the spacer frame. They
should be located on the rear of the vertical legs as
in figure 8. Note that the rear of the spacer has two
screw location slots in the top flange.
2. Position the spacer frame against the wall.
Ensure that the spacer frame is central to the
fireplace.
3. The top rear flange of the spacer frame has two
screw locations. Mark the positions of the two
screw locations on the rear wall (See figure 9).
4. Remove the spacer frame from the fireplace and
place away from the work area.
5. Drill the screw locations using a no. 12
masonry drill bit.
6. Insert two wall plugs provided into the holes.
7. Insert an ‘A’ screw into each hole and screw
in until there is approximately 6mm of screw
protruding from the wall.
Preparing the heater for installation.
1. Ensure that the decorative front surround has
been removed from the heater as described
earlier in this guide.
2. Using the four ‘B’ screws provided, fix the heater
to the spacer frame.
3. There is a supply cable slot on both sides of the
spacer frame. It is located at the base. Decide which
side to pass the supply cable through. The nylon
grommet supplied has a slot along its length. Fit the
grommet to the mains cable with the flange edge
positioned away from the fire (See figure 10).
4. Position the supply cable in the spacer frame slot
5. Slide the nylon grommet along the supply cable
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© Baxi Heating U.K. Limited 2005.
Figure 10. Bracket positions
Figure 8. Rubber pad locations
Figure 9. Bracket positions

towards the heater. When the grommet reaches the slot, push it into the slot up to its
flange (See figure 10).
Fitting the heater.
1. Locate the spacer frame and heater over the screw
heads ensuring a tight fit. If the fit is loose, remove the
spacer frame and heater from the wall. Tighten the wall
screws slightly and reposition the spacer frame and
heater.
The Copper Reflector.
What is the Copper Reflector?
The Copper Reflector is the copper coloured plate that
sits in front of the light bulbs. It is not fitted to the heater
but supplied loose in the pack.
What is it for?
It enhances the appearance of the flame effect. It is made
removeable in order to access the light bulbs.
How do I remove and fit it?
It simply drops into the shaped slot in front of the light bulbs (See figure 11). Remove
any protective film before use.
Fitting the Fascia
Important notes.
1. The coal pieces supplied are a natural
material. Occasionally it will be necessary to
reduce the size of the coal pieces. To do this
place them inside a plastic bag, place on a
suitable hard surface and tap gently with a small
hammer or similar tool.
2. The pebbles and coals are for decorative
purposes only. There is a choke risk to young
children. Make sure they cannot gain access
to them.
Fitting the Adage fascia.
1.
Removing the fascia may have moved the magnets used to fix the fascia to the heater.
There should be a magnet on each of the four raised tabs on the rear of the fascia (See
figure 12).
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Figure 12. Magnet locations for
Adage model.
Figure 11. Copper reflector
location.

2.
Locate the fascia onto the heater. Ensure that the sides of the fascia sit on the floor /
hearth.
3.
Place the loose coals / pebbles onto the fuel support (a glove is provided with the coal
pack). It is not necessary to use all the fuel effect pieces supplied.
Fitting the Fusion fascia.
1. Secure the firefront in place using the four screws
supplied.
2. Removing the fascia may have moved the magnets
used to fix the fascia to the heater. The magnets should
be located as in figure 13.
3. Locate the fascia onto the heater. Ensure that the sides
of the fascia sit on the floor / hearth.
4. Place the loose pebbles / coals on top of the fuel
support. It is not necessary to use all the pebbles / coals
supplied.
Fitting the Decadent, Eternal, Obsession,
Victorian and Westminster fascia.
1. Hook the brackets on the rear of the fascia over
the brackets on the heater (See figure 14).
2. Secure with the two screws removed previously
(On the Westminster model the two ‘C’ screws are
in the loose parts pack).
3. Fit the firefronts as below:
Decadent, Eternal, Obsession and Victorian
models.
The rear of the firefront has two screws that locate
into ‘keyhole’ brackets on the heater (See figure
15). (On Victorian models screw the brass firefront
columns supplied with the firefront into the top of
the firefront).
Westminster model.
The rear of the firefront has four brackets that
locate into slotted brackets on the heater.
4. For models supplied with ash pans (The lower
part of the firefront) place the ash pan in position.
5. Place the loose coals or pebbles onto the fuel support (a glove is provided with the
coal pack). It is not necessary to use all the coal or pebbles supplied.
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Figure 14. Fitting the facia. The
fascia shown is the ‘Dream’.
The
Bolero, Eternal, Obsession,
Victorian and Westminster
fascia fit in the same way.
Figure 13. Magnet locations

Fitting the Bolero and Dream fascia.
1. Fit the fascia to the heater by hooking the
brackets on the rear of the fascia over the
brackets on the heater (See figure 14).
2. Secure the fascia to the heater with 2 off
screws 'C' and 2 off washers 'D' (See figure 4)
through the holes in the lower side legs of the
fascia.
3. Hook the firefront on to the fascia as in
figure 15.
4. Position the ash pan cover beneath the
firefront.
5. Place the loose coals onto the top of the
fuel support (a glove is provided with the coal
pack). It is not necessary to use all the coal supplied.
Fitting the Anthem, Minima and Style fascia (For fascia supplied as three
separate parts)
The Anthem, Minima and Style fascia consist of three parts. Two sides and a top. These
are held in place with four magnets.
1. Lay the three fascia parts face down on a
flat surface as in figure 15. Each side trim has
a small tab at the top. Position the tab to the
outside upper edge (See figure 16).
2. Locate the left-hand-side-trim tab into the
slot / fold along the upper edge of the top trim
(See figure 16).
3. Locate the right-hand-side-trim tab into the
slot / fold along the upper edge of the top trim
(See figure 16).
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Figure 16. (Anthem, Minama and Style
fascia only).
Figure 15. Firefront location
(Firefront may differ from that shown)

4. Locate the four magnets on the side trims as in
figure 17. Note that the bottom edge of the the
upper magnets are in line with the bottom of the top
trim.
5. Lift the trims at the top outer edges. This will
keep the trims together. Locate the trims to the
heater as in figure 18.
6. Fit the firefronts as below:
Style model.
The rear of the firefront has two brackets that locate
into slotted brackets on the heater.
Minima model.
The rear of the firefront has two slotted brackets
that locate into slotted brackets on the heater.
Anthem model.
Place the firefront in a central position against the
fascia.
7. Place the loose pebbles / coals on top of the
fuel support. It is not necessary to use all the
pebbles / coals supplied.
Fitting the one piece Anthem, Minima
and Style fascia.
1. Removing the fascia may have moved the
magnets used to fix the fascia to the heater. The
magnets should be located as in figure 13.
2. Locate the fascia onto the heater. Ensure that
the sides of the fascia sit on the floor / hearth.
Style model.
The rear of the firefront has two brackets that
locate into slotted brackets on the heater.
Minima model.
The rear of the firefront has two slotted
brackets that locate into slotted brackets on the heater.
Anthem model.
Place the firefront in a central position against the fascia.
3.
Place the loose pebbles / coals on top of the fuel support. It is not necessary to use all
the pebbles / coals supplied.
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Figure 18. (Anthem, Minima and
Style fascia only).
Figure 17. (Anthem, Minima
and Style fascia only - shown
with three piece fascia).

USING THE HEATER
Important Safety
Never cover the heater or obstruct the openings at the base of the heater, this could
cause overheating and consequent risk of fire.
What are the three switches for?
The heater is operated by three switches located below the hood on the left hand side of
the heater.
Switch 1 = OMain On - Off
In the On position only the fuel effect operates
Switch 2 = I1kW fan heat setting and fuel effect
Switch 3 = II 2kW fan heat setting and fuel effect
The switches are connected on the inside, so when switch 1 is turned off, all switches
turn off.
CLEANING AND MAINTAINING THE HEATER
How do I clean my heater?
The heater fascia and glass parts need only to be wiped clean with a dry soft cloth, do
not use polishes or abrasive materials. The Adage and Anthem heaters may have finger
prints on the fascia surface. These can be removed by applying a small amount of ‘baby
oil’ to a lint free non-abrasive cloth and wiping the surface. Use a clean cloth to remove
the oil.
I have a problem with my heater!
Important Safety
Before undertaking maintenance or replacing the light bulb(s) always disconnect
the heater from the electricity supply by removing the 3 pin plug and allowing the
heater to cool completely.
1. My heater is on but there is no light or the light appears brighter on one
side of the heater.
This is possibly a light bulb failure. Remove the light bulb(s) as follows and check it /
them in a table lamp that is known to work. If it / they do not work in the table lamp
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then replace as below.
The light bulbs fitted to this heater are standard clear 40W max. E14 candle lamps, but
due to the indeterminate life span and ease of replacement, they are specifically
excluded from the guarantee.
To replace the light bulb(s).
1. To gain access to the light bulb, remove the
loose coals / pebbles from the fuel support and
place them onto an old newspaper or plastic bag.
This will prevent them from marking the surface.
2. Remove the firefront, (On the Adage and
Fusion heaters it will be necessary to remove the
whole fascia), see figure 3 and the section headed
“ Removing the fascia”. On the Fusion model the
fuel support can be removed from the heater by
removing four screws (See figure 19).
3. Lift out the copper reflector plate (See figure 11).
4. Replace the light bulb with a clear 40 Watt (maximum) candle, Edison screw, SES
E14.
5. Refit the copper reflector plate. Refit the firefront / fascia and refit the coals /
pebbles.
2. My heater is on but there is no light or heat.
The first thing to do is check the wall socket. To do this plug in a known working
appliance. If the appliance you have plugged in works then there is a good chance that
the problem lies with the 13Amp fuse in the heater plug. If either fuse or socket is
suspected, have them checked by an electrician.
3. My heater is on but there is no heat.
A cut out device is fitted to the heater to prevent damage due to over heating. If it
operates due to an obstruction in the airflow, the heater must be turned off and allowed
to cool for 15 minutes and the obstruction removed before restarting.
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Figure 19. Removing the Fusion
fuel support.

4. I Have a problem that is different to those in the previous examples 1- 3.
Following is a list of useful telephone numbers
For general advice about your heater:
BAXI FIRES DIVISION TECHNICAL HELPLINE 08706 061 065.
To report faults or arrange for your heater to be serviced:
BAXI FIRES DIVISION SERVICE 08706 090 081.
For sales or product information:
BAXI FIRES DIVISION SALES 08706 061 067.
CALLERS IN THE REPUBLIC OF IRELAND
Call 0044 8706 061 065
For spares inquiries
Spare parts are available nationwide via the ‘interpart stockist network’. For your
local stockist consult Yellow pages under ‘Central Heating’.
When ordering spare parts please have the below information available. This will help
us to deal with your call quicker and avoid you having to make a second call.
! Your Post Code
! Type of Heater (Electric or gas)
!
Model, Name and serial number (This information can be found on a small label
attached to the inside lower left of the heater. To see this you will have to remove
the firefront (On the Adage and Fusion heaters it will be necessary to remove the
whole front fascia)
! The fault, problem or request.
What should I do when I’m ready to dispose of my heater?
The plug should be removed from the mains supply cable and the mains supply cable
cut from the heater.
Environmental Protection.
Waste electrical products should not be disposed of with household waste.
Please recycle where facilities exist. Check with your local authority or retailer
for recycling advice.
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