Troubleshooting EXPRESSNET 700 LTE
BEC 6200WZL Indoor Unit
If you experience problems with your Internet connection, these simple steps may help.
1) Check the antennas.
The two antennas on the back of the BEC unit must be screwed on tight to ensure the best connectivity.
2) Check for the lights.
Once you turn your BEC unit on, you must wait at least 3 minutes for the BEC unit to establish the wireless
connection. For the best connectivity, you want to see green lights shining on the front of the BEC unit.
Some of the lights will be solid green and others will be blinking green.
If you see the Internet light on the front of the BEC unit on the right displaying an orange light after 3
minutes, you may want to try moving the BEC unit to a different location. A location that is up high or closer
to a window may help the BEC unit get a better signal. If the BEC unit continues to display an orange light
after you have tried a different location, please contact CVC to replace the BEC unit.
3) Power-cycle the BEC 6200 unit.
Be sure you fully power down the computer. Power-cycle the BEC unit by pressing the ON/OFF switch on
back of the BEC unit. Leave the BEC unit OFF for at least 3 minutes to ensure the connection is completely
disabled. After 3 minutes, press the ON/OFF switch in to turn ON. Wait 3 more minutes for the BEC unit to
establish connection. When the lights are all green, turn your computer back on and check if the Internet
connection has been established.
4) Router Password.
Turn the BEC unit over and the password is the Wi-Fi Key located under the unit.
If these steps do not resolve the trouble, please contact our 24-hour Internet Technical Support:
Toll-Free 1.877.452.9035
