Black Box iPATH ACR1000A-CTL-24 User manual

USER GUIDE
ACR1000A-CTL-24 ACR1000A-CTL-48 ACR1000A-CTL-96
ACR1000A-CTL-192 ACR1000A-CTL-288 ACR1000A-CTL-ULT
iPATH™AGILITY
CONTROLLER
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

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TRADEMARKS USED IN THIS MANUAL
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 877-877-2269
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 60 seconds.

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FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE
STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of
FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user
at his own expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques
de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
Disclaimer:
Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or
cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black
Box Network Services may revise this document at any time without notice.

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INSTRUCCIONES DE SEGURIDAD
(NORMAS OFICIALES MEXICANAS ELECTRICAL SAFETY STATEMENT)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

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CONTENTS ................................................................................................................................. 5
CHAPTER 1: SPECIFICATIONS..................................................................................................... 6
CHAPTER 2: WELCOME .............................................................................................................. 7
2.1 Local feed through................................................................................................................................................................................9
2.2 iPATH basics ....................................................................................................................................................................................... 10
CHAPTER 3: INSTALLATION ..................................................................................................... 12
3.1 Connections ........................................................................................................................................................................................ 12
3.2 Installation requirements .................................................................................................................................................................. 14
3.3 Mounting the iPATH server................................................................................................................................................................ 15
CHAPTER 4: CONFIGURATION .................................................................................................. 16
4.1 Supported browsers ........................................................................................................................................................................... 16
4.2 Login for admin users ........................................................................................................................................................................ 16
4.3 Important first configuration steps .................................................................................................................................................. 17
4.4 Adding Agility units ........................................................................................................................................................................... 18
4.5 The Dashboard tab............................................................................................................................................................................. 19
4.6 Enabling Remote Support..................................................................................................................................................................37
4.7 The Channels tab................................................................................................................................................................................39
4.8 The Remotes tab ................................................................................................................................................................................43
4.9 The Locals tab ....................................................................................................................................................................................48
4.10 The Servers tab................................................................................................................................................................................. 51
4.11 The Users tab ....................................................................................................................................................................................52
4.12 The Presets tab.................................................................................................................................................................................56
4.13 The Statistics tab..............................................................................................................................................................................59
CHAPTER 5: OPERATION .......................................................................................................... 60
5.1 Logging in............................................................................................................................................................................................60
5.2 Hotkey shortcuts ................................................................................................................................................................................ 61
5.3 The Local OSD screen........................................................................................................................................................................62
5.4 Using the Remote OSD feature..........................................................................................................................................................63
APPENDIX A - TIPS FOR SUCCESS WHEN NETWORKING AGILITY ............................................ 65
APPENDIX B - TROUBLESHOOTING .......................................................................................... 68
APPENDIX C - REDUNDANT SERVERS ...................................................................................... 70
APPENDIX D - UPGRADE LICENCE............................................................................................ 73
APPENDIX E - GLOSSARY......................................................................................................... 74
APPENDIX F - iPATH API........................................................................................................... 78
APPENDIX G - DHCP SERVER REQUIREMENTS ......................................................................... 96
APPENDIX H - USING DHCP OPTION 125.................................................................................. 98
APPENDIX I - SAFETY INFORMATION..................................................................................... 100
CONTENTS

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HARDWARE
Industrial specication server with solid state memory
SOFTWARE
Closed system with bespoke application preloaded
PHYSICAL DESIGN
1U short-depth (230mm) server
WxHxD: 16.93” x 1.75” x 9.05”
430mm x 44.5mm x 230mm
Weight: 5.95 lbs
2.7kg
POWER
Input rating of server: 12VDC 2.0A
POWER ADAPTER
Input: 100-240VAC 50/60Hz 1.5A
Output: 12VDC 5.0A
Connector: IEC input
Manufacturer: Stontronics model DSA-60PFB-12 1 120500 part number T5386DV
IMPORTANT: A defective power adapter MUST only be replaced with the correct unit from Black Box.
PERMITTED OPERATIONAL AMBIENT CONDITIONS
Operating temperature: 0 to 40ºC / 32 to 104ºF
Relative Humidity: 10-90% non-condensing
Permitted Altitude: <2000m
Approvals: CE, FCC
CHAPTER 1: SPECIFICATIONS

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CHAPTER 2: WELCOME
Agility local and remote units allow multiple remote users to access host computers in a very flexible manner. Such flexibility
requires management and coordination – that is where iPATH becomes vital.
iPATH is designed to promote the most efficient use of Agility units by allowing central control over any number of locals and
remotes. Using the intuitive iPATH web-based interface, one or more administrators can manage potentially thousands of users
who are interacting with an almost unlimited number of devices.
iPATH operates as a self-contained compact server (including its own DHCP server) unit that can be situated anywhere within
your network of Agility devices:
The iPATH server connects to your network and provides administrative control over the various Agility locals,
remotes and their users.
Note: Although the Agility units require Gigabit Ethernet connections, in its administrative role, the iPATH server
requires only a 10/100Mbps connection to the network.

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The iPATH server is supplied pre-loaded and is straightforward to deploy, requiring only a network connection and a power input
to begin operation.
All configuration of your Agility locals (channels), remotes and users are performed using the intuitive iPATH browser interface
via a network connected computer.
The iPATH server front panel
The iPATH server rear panel.
In normal use only the network and power connectors are used (ringed in red).
1
O
AgilityHigh-PerformanceKVM
CONTROLLERiPATH
Green indicator:
Power
Red indicator:
Drive activity

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2.1 LOCAL FEED THROUGH
Agility remotes which are equipped with dual IP network ports can be configured to support a local link to a host PC in addition to
the main link to the network. The locally linked PC remains completely isolated from the main network.
To configure this arrangement, ensure that the IP port that is used for the local link is not allocated an IP address.
Note: For the local feed through feature to operate, the iPATH server must be at version 4.8 or greater while the endpoints must be
at version 4.6 or greater.
In operation, the user of the console at the Agility
remote can use the following hotkey combination
to toggle between the network and local links:
To change from a network link to the local link:
enter CTRL+ALT+L
To change from the local link to a network link:
enter CTRL+ALT +C
to display the OSD and choose the required
connection.
Note: The L and C default hotkeys can be changed
within the iPATH control panel.
Gigabit
Ethernet
ADMIN
1
O
AgilityHigh-PerformanceKVM
CONTROLLERiPATH

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2.2 iPATH BASICS
CHANNELS
Think of a channel as a ‘virtual local unit’. It is virtual because the video, audio and USB streams of a channel do not necessarily
have to originate from the same physical local unit, although in most cases they will. For instance, you could arrange for video
and USB streams to be received from one host computer, while the audio stream came from an alternative source. Alternatively,
two channels could be configured for the same host computer, each with different access rights to suit particular situations.
2.2.1 GROUPS
In order to accommodate potentially large numbers of users and devices, iPATH uses a system of groups: User Groups, Remote
Groups and Channel Groups. Groups allow the administrator to apply collective settings to all members and also to take full
advantage of Inheritance. Inheritance allows members of a group to benefit from settings and permissions made within other
groups to which their group is linked. This saves administration time because members do not need to be individually altered. For
instance, if Sam is in User Group 1, all Channels accessible to User Group 1 will be available to Sam.
2.2.2 USER TYPES
This guide refers to the two main categories of users involved with the iPATH system:
• An Admin (administrator) user accesses the iPATH system via a network-linked computer running an Internet browser. Once
the necessary username and password have been entered, Admin users can make changes to the operation of the iPATH
system.
• A Regular user has a keyboard, video monitor and mouse (plus speakers where appropriate) attached to an Agility remote
unit and can access one or more computers that are linked to Agility locals. The Agility remote provides an On-Screen Display
(OSD) that lists all accessible computers and allows easy access to them.
2.2.3 SECURITY
Security considerations form a major part of iPATH operation, ensuring that users have rapid access only to the systems for
which they have permission. At its core, iPATH manages an important three-way relationship between the users, the Agility
remote(s) and the channels from the host computers.
The diagram shows a representation of the three-way relationship which exists between users, remotes and channels.
User
iPATH
Remote Channel
Access
denied by
default
Access
permitted
by default
Access always permitted