Canon Super G3 FAX Board-AS User manual

SERVICE
MANUAL
COPYRIGHT © 2018 CANON INC. CANON Super G3 FAX Board-AS1/AS2 Rev. 5 PRINTED IN U.S.A.
June 18, 2018
Rev. 5
Super G3 FAX
Board-AS/AS2

Introduction
Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or
translated into another language, in whole or in part, without the consent of Canon Inc.
Copyright CANON INC. 2015
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Explanation of Symbols
The following symbols are used throughout this Service Manual.
Symbols Explanation Symbols Explanation
Check.
1x
Remove the claw.
Check visually.
1x
Insert the claw.
Check a sound. Push the part.
Introduction

Symbols Explanation Symbols Explanation
1x
Disconnect the connector. Connect the power cable.
1x
Connect the connector. Disconnect the power cable.
1x
Remove the cable/wire from the
cable guide or wire saddle.
Turn on the power.
1x
Install the cable/wire to the cable
guide or wire saddle.
Turn off the power.
1x
Remove the screw.
1x
Loosen the screw.
1x
Install the screw.
1x
Tighten the screw.
Cleaning is needed. Measurement is needed.
The following rules apply throughout this Service Manual:
1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and
mechanical systems with reference to the timing of operation.
In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol, the arrow
indicates the direction of the electric signal.
The expression "turn on the power" means flipping on the power switch, closing the front door, and closing the delivery unit
door, which results in supplying the machine with power.
2. In the digital circuits, '1' is used to indicate that the voltage level of a given signal is "High", while '0' is used to indicate "Low".
(The voltage value, however, differs from circuit to circuit.) In addition, the asterisk (*) as in "DRMD*" indicates that the DRMD
signal goes on when '0'.
In practically all cases, the internal mechanisms of a microprocessor cannot be checked in the field. Therefore, the operations
of the microprocessors used in the machines are not discussed: they are explained in terms of from sensors to the input of
the DC controller PCB and from the output of the DC controller PCB to the loads.
The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes, and
major changes will be communicated in the form of Service Information bulletins.
All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service
Information bulletins and be able to identify and isolate faults in the machine.
Introduction

Contents
Safety Precautions...............................................................................................1
Notes Before it Works Serving............................................................................................................ 2
Points to Note at Cleaning...................................................................................................................2
Notes on Assembly/Disassembly........................................................................................................2
1. Product Overview.............................................................................................3
Specifications...................................................................................................................................... 4
2. Technical Explanation..................................................................................... 5
Basic Configuration............................................................................................................................. 6
Basic Construction................................................................................................................................ 6
Controls...............................................................................................................................................7
FAX communication control................................................................................................................... 7
3. Parts Replacement and Cleaning................................................................... 8
Parts List............................................................................................................................................. 9
PCBs................................................................................................................................................... 9
4. Error/Jam/Alarm............................................................................................. 10
How to View Fax Error Codes...........................................................................................................11
User error codes................................................................................................................................12
Service Error Code............................................................................................................................13
5. Service Mode.................................................................................................. 16
Overview........................................................................................................................................... 17
Configuration of the Service Mode........................................................................................................17
Operation method............................................................................................................................... 17
Menu List............................................................................................................................................19
Setting of Bit Switch (SSSW)............................................................................................................ 21
Bit Switch Composition........................................................................................................................21
Setting of Menu Switch (MENU)........................................................................................................33
Configuration of Menu Switches...........................................................................................................33
Setting of Numeric Parameter (NUMERIC Param.).......................................................................... 35
Configuration of Numeric Parameters................................................................................................... 35
Setting of Destination (TYPE)........................................................................................................... 38
Overview............................................................................................................................................ 38
Setting of Printer Functions (PRINTER)............................................................................................39
Setting of Bit Switch (SSSW)............................................................................................................... 39
Setting of Numeric Parameter (NUMERIC Param.)................................................................................40
IPFAX Setting....................................................................................................................................41
IPFAX................................................................................................................................................ 41
Initialization of Set Value (CLEAR)....................................................................................................42
Contents
i

Overview............................................................................................................................................ 42
Test Mode (TEST).............................................................................................................................43
Overview............................................................................................................................................ 43
MODEM Test......................................................................................................................................44
Function Test......................................................................................................................................46
Service Report (REPORT)................................................................................................................ 47
System Data List.................................................................................................................................47
System Dump List...............................................................................................................................47
Error Transmission Report...................................................................................................................49
6. Installation...................................................................................................... 50
How to Utilize This Installation Procedure.........................................................................................51
Symbols............................................................................................................................................. 51
Pre-checks........................................................................................................................................ 52
Product Name.....................................................................................................................................52
Points to Note at Installation.................................................................................................................52
Check Items When Turning OFF the Main Power..................................................................................52
Installation Outline Drawing................................................................................................................. 52
Checking the Contents......................................................................................................................53
Installation Procedure........................................................................................................................54
In the Case of iR-ADV 8500/6500 Series.............................................................................................. 54
In the Case of iR-ADV C5500 Series.................................................................................................... 57
In the Case of iR-ADV C7580/C7570/C7565 Series...............................................................................61
In the Case of iR-ADV 4500 Series.......................................................................................................64
Checking the Operation.....................................................................................................................68
Type Setting....................................................................................................................................... 68
Basic Setting.......................................................................................................................................68
FAX Communication Test.................................................................................................................... 68
Contents
ii

Safety Precautions
Notes Before it Works Serving..............2
Points to Note at Cleaning.................... 2
Notes on Assembly/Disassembly..........2

Notes Before it Works Serving
• At servicing, be sure to turn off the power source according to the specified steps and disconnect the power plug.
• Do not turn off the power switch (of the host machine) when downloading is under way. Turning off the main power switch
while downloading is under way can disable the machine.
Points to Note at Cleaning
When performing cleaning using organic solvent such as alcohol, be sure to check that the component of solvent is vaporized
completely before assembling.
Notes on Assembly/Disassembly
Follow the items below to assemble/disassemble the device.
1. Disconnect the power plug to avoid any potential dangers during assembling/disassembling works.
2. If not specially instructed, reverse the order of disassembly to reinstall.
3. Ensure to use the right screw type (length, diameter, etc.) at the right position when assembling.
4. To keep electric conduction, binding screws with washers are used to attach the grounding wire and the varistor. Ensure to
use the right screw type when assembling.
5. Unless it is specially needed, do not operate the device with some parts removed.
6. Never remove the paint-locked screws when disassembling.
CAUTION:
English
CAUTION
The fuse may be in the neutral, and that the mains shall be disconnected to de-energize the phase conductors.
German
VORSICHT
Die Sicherung kann sich im Nullleiter befinden und das Hauptnetz muss abgetrennt werden, um die Phasenleiter
stromlos zu machen.
Safety Precautions
2

Product Overview
1Specifications........................................4

Specifications
Following is a specification list.
Item Description
Communication G3
Line type Public Switched Telephone Network
Modulation <G3 image signal>
ITU-T V.27ter (2.4 Kbps, 4.8 Kbps)
ITU-T V.29 (7.2 Kbps, 9.6 Kbps)
ITU-T V.17 (TC 7.2 Kbps, TC 9.6 Kbps, 12 Kbps, 14.4 Kbps)
ITU-T V.34 (2.4 Kbps, 4.8 Kbps, 7.2 Kbps, 9.6 Kbps, 12 Kbps, 14.4
Kbps, 16.8 Kbps, 19.2 Kbps, 21.6 Kbps, 24 Kbps, 26.4 Kbps, 28.8
Kbps, 31.2 Kbps, 33.6 Kbps)
<G3 procedure signal>
ITU-T V.21 No.2 (300 bps)
ITU-T V.8, V.34 (300 bps)
Transmission speed 33.6 Kbps, 31.2 Kbps, 28.8 Kbps, 23.4 Kbps, 24 Kbps, 21.6 Kbps,
19.2 Kbps, 16.8 Kbps, 14.4 Kbps, 12 Kbps, TC 9.6 Kbps, TC7.2
Kbps, 9.6 Kbps, 7.2 Kbps, 4.8 Kbps, 2.4 Kbps
auto fallback function
Coding method JBIG, MMR, MR, MH
G3-specific abridged procedure no
Dial tone detection yes
Modem IC Modem supporting V.34 standard
Error correction ITU-T ECM
Transmission original size A3, A4, A4R, A5, A5R, B4, B5, B5R, LTR, LTRR, LGL, 11x17,
STMT, STMTR
ADF: double-sided originals accepted
Scanning line density Normal: 8 pels*2/mm x 3.85 line/mm
Fine: 8 pels*2/mm x 7.7 line/mm
Super-Fine: 8 pels*2/mm x 15.4 line/mm
Ultra-Fine: 16 pels*2/mm x 15.4 line/mm
Halftone 256 gradations
Recording unit maximum reception size: A3 (297 mm x 420 mm)
scanning line density: 600 dpi x 600 dpi
Memory image memory (Canon Fax Standard Chart No.1): Approx. 6000
prints
memory type: Hard disk
storage: JBIG
Extension telephone connection yes
Answering machine connection no
Fax/Tel switch-over yes
Quick Direct Transmission yes
Transmission Header
(Add Remote Name on Header SW)
yes
Remote reception yes
Polling (F code) no
Memory box yes
Password reception yes
Machine telephone No. transmission yes
User abbreviation transmission yes
Auto Dial Function Address Book: 1,800 destinations
(including destinations stored in one-touch buttons)
Broadcasting 256 targets (maximum number of targets)
maximum number of targets by 10 key dialing: 64 target
1. Product Overview
4

Technical
Explanation
2
Basic Configuration...............................6
Controls.................................................7

Basic Configuration
Basic Construction
This product is a FAX unit for adding FAX lines to the machine.
This machine is equipped with a telephone-based communication function and an image processing function to enable a digital
copier to serve as a highly functional multi-function fax machine.
As for image transmission speed, it is capable of communicating at 33.6 kbps (max.) thanks to a modem for V.34, which comply
with ITU-T standard
[1]
[1] FAX Unit
2. Technical Explanation
6

Controls
FAX communication control
The main controller in the machine executes FAX communication control.
The FAX control program is loaded on the main controller and controls the G3 FAX PCB in the FAX unit.
FAX interface G3 FAX PCB
Main controller
Modular PCB
FAX unit for one lineCopier
Speaker
2. Technical Explanation
7

Parts Replacement
and Cleaning
3
Parts List............................................... 9

Parts List
PCBs
No. Part name Reference
[1] FAX PCB -
[1]
NOTE:
When replacing the parts, be sure to refer to the Installation Procedure and perform the reverse order of it to remove the parts.
3. Parts Replacement and Cleaning
9

Error/Jam/Alarm
4How to View Fax Error Codes.............11
User error codes................................. 12
Service Error Code..............................13

How to View Fax Error Codes
When the service mode #1 SSSW SW01 Bit0 is set to "1" after installing the Fax Board, service error code is output on the
communication management report, reception result report, and error transmission report in the event that the communication is
resulted in an error.
Moreover, when an error occurs, the error code can be checked by performing the following procedure.
Status Monitor/Cancel > Send > Job Log > Details
The error codes displayed on the screen are shown in a list in "User Error Codes" and "Service Error Codes".
For remedies for user error codes, refer to the User's Guide. For remedies for service error codes, refer to "G3/G4 Facsimile Error
Code List (REVISION 2)" (document number: HY8-23A0-020) provided as a separate volume.
4. Error/Jam/Alarm
11

User error codes
Regarding the user error codes, refer to Top > Troubleshooting > A Message or a Number Starting with "#" (an Error Code) Is
Displayed > Countermeasures for Each Error Code.
4. Error/Jam/Alarm
12

Service Error Code
Code Cause Remedy
##3016 [T/R] An instruction of disconnec-
tion (BYE) was received from the
network at an unexpected time.
Perform a communication again.
*1: G3FAX
*2: IPFAX
No.*1 No.*2 T/R Description
##100 ##3100 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##101 ##3101 [T/R] the modem speed does not match that of the other party.
##102 ##3102 [T] at time of transmission, fall-back cannot be used.
##103 ##3103 [R] at time of reception, EOL cannot be detected for 5 sec (15 sec if CBT).
##104 ##3104 [T] at time of transmission, RTN or PIN is received.
##106 ##3106 [R] at time of reception, the procedural signal is received for 6 sec while in wait for the
signal.
##107 ##3107 [R] at time of reception, the transmitting party cannot use fall-back.
##109 ##3109 [T] at time of transmission, a signal other than DIS, DTC, FTT, CFR, or CRP is received,
and the procedural signal has been sent more than specified.
##111 ##3111 [T/R] memory error has occurred.
##114 ##3114 [R] at time of reception, RTN is transmitted.
##116 ##3116 [T/R] Disconnection of loop current was detected during communication.
##200 ##3200 [R] at time of reception, no image carrier is detected for 5 sec.
##201 ##3201 [T/R] DCN is received outside the normal parity procedure.
##204 ##3204 [T] DTC without transmission data is received.
##220 ##3220 [T/R] system error (main program out of control) has occurred.
##223 ##3223 [T/R] while a communication is under way, the line is cut.
##224 ##3224 [T/R] in communication, an error has occurred in the procedural signal.
##226 ##3226 [T/R] the stack printer has fallen outside the RAM area.
##227 ##3227 [R] An attempt was made to record a file without image.
##229 ##3229 [R] the recording unit has remained locked for 1 min.
##230 ##3230 [T/R] A unit for controlling the display has malfunctioned.
##231 ##3231 [T/R] A unit for controlling the Control Panel buttons has malfunctioned.
##232 ##3232 [T] encoding error has occurred.
##237 ##3237 [R] decoding error has occurred.
##238 ##3238 [R] the print control unit is out of order.
##261 ##3261 [T/R] system error has occurred.
##280 ##3280 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##281 ##3281 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##282 ##3282 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##283 ##3283 [T] at time of transmission, the procedural signal has been transmitted more than speci-
fied.
##284 ##3284 [T] at time of transmission, DCN is received after transmission of TCF.
##285 ##3285 [T] at time of transmission, DCN is received after transmission of EOP.
##286 ##3286 [T] at time of transmission, DCN is received after transmission of EOM.
##287 ##3287 [T] at time of transmission DCN is received after transmission of MPS.
##288 ##3288 [T] after transmission of EOP, a signal other than PIN, PIP, MCF, RTP, or RTN has been
received.
##289 ##3289 [T] after transmission of EOM, a signal other than PIN, PIP, MCF, RTP, or RTN has been
received.
4. Error/Jam/Alarm
13

No.*1 No.*2 T/R Description
##290 ##3290 [T] after transmission of MPS, a signal other than PIN, PIP, MCF, RTP, or RTN has been
received.
##670 ##3670 [T] at time of V.8 late start, the V.8 ability of DIS front the receiving party is expected to
be detected, and the CI signal is expected to be transmitted in response; however,
the procedure fails to advance, and the line is released because of T1 time-out.
##671 ##3671 [R] at time of V.8 arrival, procedure fails to move to phase 2 after detection of CM signal
from caller, causing T1 time-out and releasing line.
##672 ##3672 [T] at time of V.34 transmission, a shift in procedure from phase 2 to phase 3 and there-
after stops, causing the machine to release the line and suffer T1 timeout.
##673 ##3673 [R] at time of V.34 reception, a shift in procedure from phase 2 to phase 3 and thereafter
stops, causing the machine to release the line and suffer T1 timeout.
##674 ##3674 [T] at time of V.34 transmission, a shift in procedure from phase 3 and phase 4 to the
control channel and thereafter stops, causing the machine to release the line and
suffer T1 timeout.
##675 ##3675 [R] at time of V.34 reception, a shift in procedure from phase 3 and phase 4 to the control
channel and thereafter stops, causing the machine to release the line and suffer T1
timeout.
##750 ##3750 [T] at time of ECM transmission, no meaningful signal is received after transmission of
PPS-NULL, causing the procedural signal to be transmitted more than specified.
##752 ##3752 [T] at time of ECM transmission, DCN is received after transmission of PPS-NULL.
##753 ##3753 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-NULL, or T5 time-out (60 sec) has occurred.
##754 ##3754 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-NULL.
##755 ##3755 [T] at time of ECM transmission, no meaningful signal is received after transmission of
PPS-MPS, causing the procedural signal to be transmitted more than specified.
##757 ##3757 [T] at time of ECM transmission, DCN is received after retransmission of PPS-MPS.
##758 ##3758 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-MPS, or T5 time-out (60 sec) has occurred.
##759 ##3759 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-MPS.
##760 ##3760 [T] at time of ECM transmission, no meaningful signal is received after transmission of
PPS-EOM, causing the procedural signal to be transmitted more than specified.
##762 ##3762 [T] at time of ECM transmission, DCN is received after transmission of PPS-EOM.
##763 ##3763 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-MPS, or T5 time-out (60 sec) has occurred.
##764 ##3764 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-EOM.
##765 ##3765 [T] at time of ECM transmission, no meaningful signal is received after transmission of
PPS-EOP, causing the procedural signal to be transmitted more than specified.
##767 ##3767 [T] at time of ECM transmission, DCN is received after transmission of PPS-EOP.
##768 ##3768 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-EOP, or T5 time-out (60 sec) has occurred.
##769 ##3769 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of PPS-EOP.
##770 ##3770 [T] at time of ECM transmission, no meaningful signal is received after transmission of
EOR-NULL, causing the procedural signal to be transmitted more than specified.
##772 ##3772 [T] at time of ECM transmission, DCN is received after transmission of EOR-NULL.
##773 ##3773 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of EOR-NULL, or T5 time-out (60 sec) has occurred.
##774 ##3774 [T] at time of ECM transmission, ERR is received after transmission of EOR-NULL.
##775 ##3775 [T] at time of ECM transmission, no meaningful signal is received after transmission of
EOR-MPS, causing the procedural signal to be transmitted more than specified.
##777 ##3777 [T] at time of ECM transmission, DCN is received after transmission of EOR-MPS.
##778 ##3778 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission EOR-MPS, or T5 time-out (60 sec) has occurred.
##779 ##3779 [T] at time of ECM transmission, ERR is received after transmission of EOR-MPS.
##780 ##3780 [T] at time of ECM transmission, no meaningful signal is received after transmission of
EOR-EOM, causing the procedural signal to be transmitted more than specified.
4. Error/Jam/Alarm
14

No.*1 No.*2 T/R Description
##782 ##3782 [T] at time of ECM transmission, DCN is received after transmission of EOR-EOM.
##783 ##3783 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of EOR-EOM, or T5 time-out (60 sec) has occurred.
##784 ##3784 [T] at time of ECM transmission, ERR is received after transmission of EOR-EOM.
##785 ##3785 [T] at time of ECM transmission, no meaningful signal is received after transmission of
EOR-EOP, causing the procedural signal to be transmitted more than specified.
##787 ##3787 [T] at time of ECM transmission, DCN is received after transmission of EOR-EOP.
##788 ##3788 [T] at time of ECM transmission, the procedural signal has been transmitted more than
specified after transmission of EOR-EOP, or T5 time-out (60 sec) has occurred.
##789 ##3789 [T] at time of ECM transmission, ERR is received after transmission of EOR-EOP.
##790 ##3790 [R] at time of ECM reception, ERR is transmitted after transmission of EOR-Q.
##791 ##3791 [T/R] while ECM mode procedure is under way, a signal other than a meaningful signal is
received.
##792 ##3792 [R] at time of ECM reception, PPS-NULL cannot be detected over partial page processing.
##793 ##3793 [R] at time of ECM reception, no effective frame is received while high-speed signal re-
ception is under way, thus causing time-out.
##794 ##3794 [T] at time of ECM reception, PPR with all 0s is received.
##795 ##3795 [T/R] a fault has occurred in code processing for communication.
##796 ##3796 [T/R] a fault has occurred in code processing for communication.
4. Error/Jam/Alarm
15