Canon ImageRunner 4045 Administrator guide

1
Canon iR Advance 4045 Trouble Error Codes List

2
Code
Description
Remedy
E000-
0001
Fixing temperature abnormal rise
The temperature detected by the
main thermistor does not rise to
the specified value during startup
control.
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Check connection of the
Connectors (Thermistor Connector:
J2063/J2510/J214, AC Connector: J105).
3. Replace the Fixing Main Thermistor
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E001-
0000
Fixing unit temperature rise
detection
The reading of the main thermistor
is 250 deg C or more continuously
for 200 msec.
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Check connection of the
Connectors (Thermistor Connector:
J2063/J2510/J214, AC Connector: J105).
3. Replace the Fixing Main Thermistor
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E001-
0001
Fixing unit temperature rise
detection
The hardware circuit detects
overheating of the main or sub
thermistor for 30 msec.
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Replace the DC Controller
PCB (UN2).
E001-
0002
Fixing unit temperature rise
detection
The reading of the sub thermistor
is 295 deg C or more continuously
for 200 msec.
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Check connection of the
Connectors (Thermistor Connector:
J2063/J2510/J214, AC Connector: J105).
3. Replace the Fixing Main Thermistor
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E002-
0000
Fixing unit temperature insufficient
rise
1. The reading of the main
thermistor is less than 115 deg C
continuously for 400 msec 2.5 sec
after it has indicated 100 deg C. 2.
The reading of the main thermistor
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Check connection of the
Connectors (Thermistor Connector:
J2063/J2510/J214, AC Connector: J105).
3. Replace the Fixing Main Thermistor

3
is less than 150 deg C
continuously for 400 msec 1.3 sec
after it has indicated 140 deg C.
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E003-
0000
Low fixing temperature detection
after standby
The reading of the main thermistor
is less than 100 deg C
continuously for 200 msec or more.
1. Go through the following to clear the
error: COPIER> FUNCTION> CLEAR>
ERR; and then turn OFF and then ON
the power. 2. Check connection of the
Connectors (Thermistor Connector:
J2063/J2510/J214
, AC Connector: J105).
3. Replace the Fixing Main Thermistor
(Film Unit). 4. Replace the Fixing Main
Unit. 5. Replace the DC Controller PCB
(UN2).
E004-
0000
Thermistor disconnection detection
error
When disconnection is detected
with connector for 30 sec
continuously.
1. Check connection of the Connector
(J2063/J2510/J214). 2. Replace the Film
Unit. 3. Replace the Fixing Main Unit. 4.
Replace the DC Controller PCB (UN2).
E010-
0001
Unstable rotation of the Main Motor
(M1)
Detection is executed every 100
msec after the start of motor
rotation; however, the drive
detection signal is absent for 2 sec.
1. Check connection of the Connector
(J2002/J2255/J203). 2. Replace the Main
Motor (M1). 3. Replace the DC Controller
PCB (UN2).
E010-
0002
Unstable rotation of the Main Motor
(M1)
During motor rotation, detection is
executed every 100 msec;
however, the drive signal is absent
5 times in sequence.
1. Check connection of the Connector
(J2002/J2255/J203). 2. Replace the Main
Motor (M1). 3. Replace the DC Controller
PCB (UN2).
E014-
0001
Unstable rotation of the Fixing
Motor (M2)
Detection is executed every 100
msec after the start of motor
rotation; however, the drive
detection signal is absent for 2 sec.
1. Check connection of the Connector
(J2001/J203). 2. Replace the Fixing
Motor (M2). 3. Replace the DC Controller
PCB (UN2).
E014-
0002
Unstable rotation of the Fixing
Motor (M2)
During motor rotation, detection is
executed every 100 msec;
however, the drive signal is absent
5 times in sequence.
1. Check connection of the Connector
(J2001/J203). 1. Replace the Fixing
Motor (M2). 2. Replace the DC Controller
PCB (UN2).
E020-
The path between the sub hopper
1. Check the rotation of hopper motor

4
0000
and the developing assembly is
clogged with toner.
The Developing Assembly Toner
Sensor (S25) detects the absence
of toner, while the Sub Hopper
Toner Sensor (S26) detects the
presence of toner. With the
Developing Cylinder Clutch (CL3)
turned on, the hopper feed screw
motor (M16) is rotated for 1 sec
intermittently 194 times; still, the
Developing Assembly Toner
Sensor (S25) does not detect the
presence of toner. * Error occurs
after the delivery if a paper in
passage exists.
gear. (If rotating, false detection by the
sensor is doubted. Feed the toner to the
developing unit in service mode:
COPIER > FUNCTION > INSTALL >
TONER-S.) 2. Replace the Developing
Assembly Toner Sensor (S25). 3.
Replace the Sub Hopper Toner Sensor
(S26). 4. Replace the DC Controller PCB
(UN2).
E024-
0000
The connector of Developing
Assembly Toner Sensor (S25) is
disconnected.
The Developing Assembly Toner
Sensor (S25) connection detection
signal is absent for 100 msec 10
times in sequence. * Error occurs
after the delivery if a paper in
passage exists.
1. Check connection of the Connector
(J2013/J209). 2. Replace the Developing
Assembly Toner Sensor (S25). 3.
Replace the DC Controller PCB (UN2).
E024-
0001
The Developing Assembly Toner
Sensor (S25) is disconnected.
<At LOW SPEED> The Developing
Assembly Toner Sensor (S25) ON
counter is checked every 2.5
seconds, and the counter
increments 1 count every 25 times
when the sensor goes on, and 300
counts are reached. <At HIGH
SPEED> The Developing
Assembly Toner Sensor (S25) ON
counter is checked every 1.5
seconds, and the counter
increments 1 count every 15 times
when the sensor goes on, and 300
counts are reached.
1. Check connection of the Connector
(J2013/J209). 2. Replace the Developing
Assembly Toner Sensor (S25). 3.
Replace the DC Controller PCB (UN2).
E025-
0000
The connector of Sub Hopper
Toner Sensor (S26) is
disconnected.
The Sub Hopper Toner Sensor
1. Check connection of the Connector
(J2115/J2503/J207). 2. Replace the Sub
Hopper Toner Sensor (S26). 3. Replace
the DC Controller PCB (UN2).

5
(S26) connection detection signal
is absent for 100 msec 10 times in
sequence. * Error occurs after the
delivery if a paper in passage
exists.
Code
Description
Remedy
E025-
0001
Failure of the Bottle Motor (M17)
When the disconnection status of
the bottle motor (M17) is detected
15 times or more continuously
with the 100ms cycle during the
intermittent rotation When the
disconnection status of the bottle
motor (M17) is detected 75 times
continuously with the 100ms
cycle during the continuous
rotation * Error occurs after
delivering the remaining paper.
1. Check connection of the Connector
(J2216/J2503/J207). 2. Replace the Bottle
Motor (M17). 3. Replace the DC Controller
PCB (UN2).
E032-
0001
Failure of NE Controller Counter
Detection of open circuit of count
pulse signal.
Disconnection of cable.
E110-
0001
Failure of the Polygon Motor
(M11)
The Polygon Motor (M11) speed
lock signal does not indicate a
locked state a specific period of
time after the Polygon Motor
(M11) has been started. * The
same condition is detected after
the error retry is performed.
1. Check connection of the Connector
(J1/J7/J10/J21/J208/ J8142/J8143). 2.
Replace the Laser Scanner Unit. 3.
Replace the DC Controller PCB (UN2).
E110-
0002
Failure of the Polygon Motor
(M11)
The speed lock signal indicates a
deviation 10 times in sequence at
intervals of 100 msec after the
signal has indicated a locked
state. * The same condition is
detected after the error retry is
performed.
1. Check connection of the Connector
(J1/J7/J10/J21/J208/ J8142/J8143). 2.
Replace the Laser Scanner Unit. 3.
Replace the DC Controller PCB (UN2).
E110-
0003
Failure of the Polygon Motor
(M11)
The Polygon Motor (M11) speed
1. Check connection of the Connector
(J1/J7/J10/J21/J208/ J8142/J8143). 2.
Replace the Laser Scanner Unit. 3.

6
lock signal does not indicate a
locked state for 6.5 sec. after a
switchover is made from low to
normal speed or for 8 sec. after a
switchover is made from normal
to low speed. * The same
condition is detected after the
error retry is
Replace the DC Controller PCB (UN2).
E196-
0000
Error in EEPROM access
20 retries failed after error
occurred during communication
with EEPROM. * Error occurs
after the delivery if a paper in
passage exists.g
Replace the DC Controller PCB (UN2).
E196-
0001
Main ROM reading/writing error
The main ROM reading or writing
error occurs.
Replace the DC controller PCB (UN2).
E196-
0002
Option ROM reading/writing error
The option ROM reading or
writing error occurs.
Replace the DC controller PCB (UN2).
E197-
0000
Error in communication of Laser
Driver PCB Communication time
out error between DC Controller
PCB and Main Controller PCB 2
Communication error with image
PCB (For factory)
Communication time out error
between DC Controller PCB and
Main Controller PCB 2
1. Check the cable. 2. Replace the Laser
Scanner Unit. 3. Replace the DC
Controller PCB (UN2). 4. Replace the
Main Controller PCB 2 (UN14)
E197-
0001
Error in communication of Laser
Driver PCB
Communication error with image
PCB for factory (Serial
communication error)
1. Check the cable. 2. Replace the Laser
Scanner Unit. 3. Replace the DC
Controller PCB (UN2).
E202-
0001
There is an error in the detection
of the CCD home position.
The attempt to detect the home
position fails when the CCD is
moved forward.
1. Disconnect and then connect the
flexible cable(Reader Controller PCB
(UN4)-Main Controller PCB 2 (UN14)). 2.
Replace the flexible cable. 3. Replace the
CCD HP sensor (S11). 4. Replace the
Polygon Motor (M11). 5. Replace the
Reader Controller PCB (UN4). 6. Replace
the Main Controller PCB 2 (UN14).
E202-
There is an error in the detection
1. Disconnect and then connect the

7
Code
Description
Remedy
E227-
0003
The reader unit power supply
(24V) is faulty.
At the end of a job, the 24V port is
off.
1. Disconnect and then connect the power
supply harness connector.(J504/J3/J114) 2.
Replace the Power Supply PCB (UN1).
E227-
0004
The reader unit power supply
(24V) is faulty
When a load is being driven, the
24V port is off.
1. Disconnect and then connect the power
supply harness connector.(J504/J3/J114) 2.
Replace the Power Supply PCB (UN1).
E240-
0000
Error in controller communication
The serial communication error
such as parity error or overrun
error is constantly detected.
1. Check the Connectors. 2. Replace the
DC Controller PCB (UN2).
E240-
0001
Error in controller communication
The serial communication error
such as parity error or overrun
error is detected while printing.
1. Check the Connectors. 2. Replace the
DC Controller PCB (UN2).
E246-
0001
System error Contact to the sales companies.
0002
of the CCD home position.
The attempt to detect the home
position fails when the CCD is
moved back.
flexible cable(Reader Controller PCB
(UN4)-Main Controller PCB 2 (UN14)). 2.
Replace the flexible cable. 3. Replace the
CCD HP sensor (S11). 4. Replace the
Polygon Motor (M11). 5. Replace the
Reader Controller PCB (UN4). 6. Replace
the Main Controller PCB 2 (UN14).
E225-
0000
The light intensity of the CCD is
faulty.
The light intensity of the CCD
during shading is under the
specified level.
1. Disconnect and then connect the
flexible cable. 2. Replace the flexible
cable. 3. Replace the CCD Unit. 4.
Replace the Reader Controller PCB
(UN4). 5. Replace the Main Controller
PCB 2 (UN14).
E227-
0001
The reader unit power supply
(24V) is faulty.
At time of power-on, the 24V port
is off.
1. Disconnect and then connect the power
supply harness connector. (J504/J3/J114)
2. Replace the Power Supply PCB (UN1).
E227-
0002
The reader unit power supply
(24V) is faulty.
At the start of a job, the 24V port
is off.
1. Disconnect and then connect the power
supply harness connector.(J504/J3/J114)
2. Replace the Power Supply PCB (UN1).

8
E246-
0002
System error Contact to the sales companies.
E246-
0003
System error Contact to the sales companies.
E247-
0001
System error Contact to the sales companies.
E247-
0002
System error Contact to the sales companies.
E247-
0003
System error Contact to the sales companies.
E247-
0004
System error Contact to the sales companies.
E248-
0001
EEPROM error of the CCD unit
An error has occurred at power-
on.
1. Disconnect and then connect the flexible
cable(CCD unit- Reader Controller PCB
(UN4)). 2. Replace the flexible cable. 3.
Replace the CCD unit.
E248-
0002
EEPROM error of the CCD unit
An error has occurred during write
operation
1. Disconnect and then connect the flexible
cable(CCD unit- Reader Controller PCB
(UN4)). 2. Replace the flexible cable. 3.
Replace the CCD unit.
E248-
0003
EEPROM error of the CCD unit
An error has occurred during read
operation following write operation.
1. Disconnect and then connect the flexible
cable(CCD unit- Reader Controller PCB
(UN4)). 2. Replace the flexible cable. 3.
Replace the CCD unit.
E261-
0000
Error in Zero Cross
Zero Cross failed to be detected
for 500ms or more while the relay
was ON. * The same condition is
detected after the error retry is
performed.
1. Check the Connectors. (J113/J202) 2.
Replace the Power supply PCB (UN1). 3.
Replace the DC Controller PCB (UN2).
Code
Description
Remedy
E280-
0003
Reading unit
communication error
Reading error after
writing.
1. Disconnect and then connect the flexible
cable(Reader Controller PCB (UN4)-Main Controller
PCB 2 (UN14)). 2. Disconnect and then connect the
flexible cable(CCD unit- Main Controller PCB 2
(UN14)). 3. Replace the flexible cable. 4. Replace the
Reader Controller PCB (UN4). 5. Replace the Main
Controller PCB 2 (UN14).

9
E315-
0007
Codec error
JBIG encode error.
Replacement of the Main Controller PCB.
E315-
000d
Codec error
JBIG decode error
1. Replace the SDRAM. 2. Replace the HDD. 3.
Replace the Main Controller PCB
E315-
000e
Codec error
Soft decode error
1. Replace the SDRAM. 2. Replace the HDD. 3.
Replace the Main Controller PCB.
E315-
0025
Codec error
ROTU hardware error.
Replacement of the Main Controller PCB.
E315-
0027
Codec error
ROTU timeout error.
Replacement of the Main Controller PCB.
E315-
0033
MemFill hardware error
MemFill hardware error.
Replacement of the Main Controller PCB.
E315-
0035
Codec error
MemFill timeout error.
Replacement of the Main Controller PCB.
E315-
0100
Codec error
PrcOverRun error.
Replacement of the Main Controller PCB.
E315-
0500
Codec error
Interruption does not
occur although 2 minutes
have passed after
starting the operation.
jcdImage device.
E315-
0501
Codec error
Abnormal interruption is
detected after starting
the operation.
jcdImage device.
E315-
0510
Codec error
Interruption does not
occur although 2 minutes
have passed after
starting the operation.
jcdImage device.
E315-
0511
Codec error
Abnormal interruption is
detected after starting
the operation.
jcdImage device.
E315-
0520
Codec error
Interruption does not
occur although 2 minutes
have passed after
starting the operation.
jcdImage device.
E315-
Codec error
jcdImage device.

10
0521
Abnormal interruption is
detected after starting
the operation.
Code
Description
Remedy
E315-
0530
Codec error
Interruption does not occur although
2 minutes have passed after starting
the operation.
jcdImage device.
E315-
0531
Codec error
Abnormal interruption is detected
after starting the operation.
jcdImage device.
E315-
0540
Codec error
Interruption does not occur although
2 minutes have passed after starting
the operation
jcdImage device.
E315-
0541
Codec error
Abnormal interruption is detected
after starting the operation.
jcdImage device.
E315-
0550
Codec error
Interruption does not occur although
2 minutes have passed after starting
the operation.
jcdImage device.
E315-
0551
Codec error
Abnormal interruption is detected
after starting the operation
jcdImage device.
E315-
0560
Codec error
Interruption does not occur although
2 minutes have passed after starting
the operation.
jcdImage device.
E315-
0561
Codec error
Abnormal interruption is detected
after starting the operation.
jcdImage device.
E350-
0000
System error Contact to the sales companies.
E350-
0001
System error Contact to the sales companies.
E350-
0002
System error Contact to the sales companies.

11
E350-
0003
System error Contact to the sales companies.
E350-
3000
System error Contact to the sales companies.
E351-
0000
Main Controller PCB 2
communication error
Main Controller PCB 2
communication error.
1. Disconnect and then connect the
connector of the Main Controller PCB 2.
2. Replace the Main Controller PCB 2.
E354-
0001
System error Contact to the sales companies.
Code
Description
Remedy
E354-
0002
System error Contact to the sales companies.
E355-
0001
System error Contact to the sales companies.
E355-
0003
System error Contact to the sales companies.
E355-
0004
System error Contact to the sales companies.
E400-
0001
Communication error between
Reader Controller PCB (UN4) and
DADF
Check sum error occurs at the time
of communication between the
Reader Controller PCB and the
DADF.
1. Connection error between the DADF
Driver PCB (PCB1) and the Reader
Controller PCB (UN4). 2. Failure of the
DADF Driver PCB (PCB1). 3. Failure of the
Reader Controller PCB (UN4).
E400-
0002
Communication error between
Reader Controller PCB (UN4) and
DADF
Reception status error occurs at
the time of communication
between the Reader Controller
PCB and the DADF.
1. Connection error between the DADF
Driver PCB (PCB1) and the Reader
Controller PCB (UN4). 2. Failure of the
DADF Driver PCB (PCB1). 3. Failure of the
Reader Controller PCB (UN4).
E400-
0003
Communication error between
Reader Controller PCB (UN4) and
DADF
Reception interrupt error occurs at
the time of communication
between the Reader Controller
1. Connection error between the DADF
Driver PCB (PCB1) and the Reader
Controller PCB (UN4). 2. Failure of the
DADF Driver PCB (PCB1). 3. Failure of the
Reader Controller PCB (UN4).

12
PCB and the DADF.
E413-
0001
Release Motor (M2) error
The sensing level of the release
motor HP sensor (SR11) does not
change within a specified period
when the release motor (M2) is
driven.
1. Replace the Release Motor HP Sensor
(SR11). 2. Replace the Release Motor
(M2). 3. Replace the ADF Driver PCB.
E413-
0002
Release Motor (M2) error
The sensing level of the release
motor HP sensor (SR11) does not
change within a specified period
when the release motor (M2) is
driven.
1. Replace the Release Motor HP Sensor
(SR11). 2. Replace the Release Motor
(M2). 3. Replace the ADF Driver PCB.
E490-
0001 Different DADF model error
Not proper DADF is installed.
1. Installed DADF is a different model. 2.
Replace the Reader Controller PCB (UN4).
3. Replace the DC Controller PCB (UN2).
4. Replace the Main Controller PCB 2
(UN14).
E500-
0000
Communication error
(Staple/Booklet Finisher)
The communication with the host
machine is interrupted.
1. Check the cable. 2. Replace the Finisher
Controller PCB. 3. Replace the DC
Controller PCB.
E500-
0001
Communication error (Inner
Finisher)
The communication with the host
machine is interrupted.
1. Check the cable. 2. Replace the Finisher
Controller PCB. 3. Replace the DC
Controller PCB.
E503-
0002
Communication error
Communication between the
Saddle Controller and the Finisher
Controller is suspended.
1. The wiring between the finisher controller
PCB and saddle controller PCB is faulty. 2.
The finisher controller PCB is faulty. 3. The
saddle stitcher controller PCB is faulty.
E503-
0003
Communication error
Communication between the
Punch Controller and the Finisher
Controller is suspended.
1. The wiring between the finisher controller
PCB and punch Controller PCB is faulty. 2.
The punch controller PCB is faulty. 3. The
finisher controller PCB is faulty. 4. The host
machine DC Controller PCB is faulty.
E505-
0001
EEPROM error
The checksum data for the
EEPROM on the finisher controller
PCB has an error.
Replace the Finisher Controller PCB.
Code
Description
Remedy

13
E505-
0002
EEPROM error
The checksum data for the
EEPROM on the punch controller
PCB has an error.
Replace the Punch Controller PCB.
E514-
8001
Rear end assist home position
error
The stapler does not leave the
rear end assist home position
when the Rear End Assist Motor
has been driven for 3 seconds.
1. The Rear End Assist Home Position
Sensor (PI109) is faulty. 2. The wiring
between the Finisher Controller PCB and
Rear End Assist Motor is faulty. 3. The end
assist mechanism is faulty. 4. The Rear End
Assist Motor (M109) is faulty. 5. The Finisher
Controller PCB is faulty.
E514-
8002
Rear end assist home position
error
The stapler does not return to the
rear end assist home position
when the Rear End Assist Motor
has been driven for 3 seconds.
1. The Rear End Assist Home Position
Sensor (PI109) is faulty. 2. The wiring
between the Finisher Controller PCB and
Rear End Assist Motor is faulty. 3. The end
assist mechanism is faulty. 4. The Rear End
Assist Motor (M109) is faulty. 5. The Fi
nisher
Controller PCB is faulty
E520-
0001
Shift Motor fails to move from HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the
first retry.
1. Check if the Motor (M4) Connector is
physically removed. 2. Check if the Motor
failure occurs. 3. Check if the Shift Roller HP
Sensor (S2) Connector is physically
removed. 4. Check if the Shift Roller HP
Sensor (S2) failure occurs.
E520-
0002
Shift Motor fails to return to HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the
first retry.
1. Check if the Motor (M4) Connector is
physically removed. 2. Check if the Motor
failure occurs. 3. Check if the Shift Roller HP
Sensor (S2) Connector is physically
removed. 4. Check if the Shift Roller HP
Sensor (S2) failure occurs.
E530-
8001
Front aligning plate home position
error
The aligning plate does not leave
the aligning plate front home
position sensor when the
alignment plate front motor has
been driven for 4 seconds.
1. The front aligning plate home position
sensor (PI106) is faulty. 2. The wiring
between the finisher controller PCB and
front aligning plate motor is faulty. 3. The
front aligning plate is faulty. 4. The front
aligning plate motor (M103) is faulty. 5. The
finisher controller PCB is faulty.
E530-
8002
Front aligning plate home position
error
The aligning plate does not return
to aligning plate front home
1. The front aligning plate home position
sensor (PI106) is faulty. 2. The wiring
between the finisher controller PCB and
front aligning plate motor is faulty. 3. The

14
position sensor when the
alignment plate front motor has
been driven for 4 seconds.
front aligning plate is faulty. 4. The front
aligning plate motor (M103) is faulty. 5. The
finisher controller PCB is faulty.
E531-
8001
Staple home position error
Stapler fails to move from the
staple home position although the
Staple Motor is driven for a
specified period of time.
1. The wiring between the finisher controller
PCB and stapler is faulty. 2. The stapler is
faulty. 3. The finisher controller PCB is
faulty.conds.
E531-
8002
Staple home position error
Stapler fails to move from the
staple home position although the
Staple Motor is driven for a
specified period of time.
1. The wiring between the finisher controller
PCB and stapler is faulty. 2. The stapler is
faulty. 3. The finisher controller PCB is
faulty.conds.
E532-
0001
STP Move Motor fails to move
from HP (Inner Finisher)
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the
first retry.
1. Check if the Motor (M1) Connector is
physically removed. 2. Check if the Motor
failure occurs. 3. Check if the Stapler Move
HP Sensor (S10) Connector is physically
removed. 4. Check if the Stapler Move HP
Sensor (S10) failure occurs.
E532-
0002
STP Move Motor fails to return to
HP (Inner Finisher)
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the
first retry.
1. Check if the Motor (M1) Connector is
physically removed. 2. Check if the Motor
failure occurs. 3. Check if the Stapler Move
HP Sensor (S10) Connector is physically
removed. 4. Check if the Stapler Move HP
Sensor (S10) failure occurs.
E532-
8001
Stapler shift home position error
(Staple/Booklet Finisher)
The stapler does not leave the
stapler shift home position when
the stapler shift motor has been
driven for 5 seconds.
1. The stapler drive home position sensor
(PI110) is faulty. 2. The wiring between the
finisher controller PCB and stapler shift
motor is faulty. 3. The stapler shift base is
faulty. 4. The stapler shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
E532-
8002
Stapler shift home position error
(Staple/Booklet Finisher)
The stapler does not return to the
stapler shift home position when
the stapler shift motor has been
driven for 20 seconds.
1. The stapler drive home position sensor
(PI110) is faulty. 2. The wiring between the
finisher controller PCB and stapler shift
motor is faulty. 3. The stapler shift base is
faulty. 4. The stapler shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.

15
E535-
8002
Swing home position error
The stapler does not return to the
swing home position when the
swing motor has bee driven for 3
seconds.
1. The swing home position sensor (PI105)
is faulty. 2. The wiring between the finisher
controller PCB and swing motor is faulty. 3.
The swing mechanism is faulty. 4. The swing
motor (M106) is faulty. 5. The finisher
controller PCB is faulty.
E537-
8001
Rear aligning plate home position
error
The aligning plate does not leave
the aligning plate rear home
position sensor when the
alignment plate rear motor has
been driven for 4 seconds.
1. The aligning plate rear home position
sensor (PI107) is faulty. 2. The wiring
between the finisher controller PCB and
aligning plate rear motor is faulty. 3. The
rear aligning plate is faulty. 4. The rear
aligning plate motor (M104) is faulty. 5. The
finisher controller PCB is faulty.
Code
Description
Remedy
E537-
8002
Rear aligning plate home position error
The aligning plate does not return to
aligning plate rear home position sensor
when the alignment plate rear motor has
been driven for 4 seconds.
1. The aligning plate rear home
position sensor (PI107) is faulty. 2.
The wiring between the finisher
controller PCB and aligning plate
rear motor is faulty. 3. The rear
aligning plate is faulty. 4. The rear
aligning plate motor (M104) is faulty.
5. The finisher controller PCB is
faulty.
E540-
0001
Tray Lift Motor timeout error (Inner
Finisher)
Unable to complete the operation even
after the specified period of time during
initial rotation. When the Motor remains in
the same area for the specified period of
time and the same symptom occurs again
after the first retry, it is detected as an
error.
1. Check if the Motor (M11)
Connector is physically removed. 2.
Check if the Motor failure occurs. 3.
Check if the Stack Tray Clock
Sensor (S14) Connector is
physically removed. 4. Check if the
Stack Tray Clock Sensor (S14)
failure occurs.
E540-
0005
Tray Lift Motor clock error (Inner Finisher)
At initial rotation, when the Tray Lift Motor
rotates and clock input is not detected
within the specified period of time, it is
detected as an error if the same symptom
occurs again after the first retry.
1. Check if the Motor (M11)
Connector is physically removed. 2.
Check if the Motor failure occurs. 3.
Check if the Stack Tray Clock
Sensor (S14) Connector is
physically removed. 4. Check if the
Stack Tray Clock Sensor (S14)
failure occurs
E540-
Tray 1 time out error (Staple/Booklet
1. The tray 1 shift area sensor PCB

16
8001
Finisher)
If the tray does not return to home position
when the tray 1 shift motor is driven for 25
seconds. If the tray does not move to
other area when tray 1 shift motor is
driven for 5 seconds.
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8002
Tray 1 shift area error
The dangerous area is reached before the
tray 1 paper surface sensor detects paper
surface during the paper surface detection
operation. A discontinuous area is
detected during tray operation.
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8003
Swing guide switch/Staple safety switch
error
The swing guide switch or staple safety
switch is activated while the tray is
operating.
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8004
The tray 1 shift motor clock error
The FG input cannot be detected when
the tray 1 shift motor has been driven for
0.2 second.
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8005
The tray 1 shift motor speed error
(Staple/Booklet Finisher)
The lock detection signal turns OFF 150
ms after the lock detection signal turned
ON.
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8006
The tray 1 shift motor acceleration error
The lock detection signal does not turn
ON when the tray 1 shift motor has been
driven for 1 second.
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E540-
8007
The tray 1 shift motor error
The lock detection signal does not turn
1. The tray 1 shift area sensor PCB
is faulty. 2. The wiring between the

17
OFF when the tray 1 shift motor is at a
stop.
finisher controller PCB and tray 1
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 1 shift motor (M107) is faulty. 5.
The finisher controller PCB is faulty.
E542-
0001
Additional Tray Lift Motor timeout error
Unable to complete the operation even
after the specified period of time during
initial rotation. When the Motor remains in
the same area for the specified period of
time and the same symptom occurs again
after the first retry, it is detected as an
error.
1. Check if the Motor (M12)
Connector is physically removed. 2.
Check if the Motor failure occurs. 3.
Check if the Additional Tray Clock
Sensor (S23) Connector is
physically removed. 4. Check if the
Additional Tray Clock Sensor (S23)
failure occurs.
E542-
0002
Additional Tray Lift Motor clock error
At initial rotation, when the Tray Lift Motor
rotates and clock signal is not detected
within the specified period of time, it is
detected as an error if the same symptom
occurs again after the first retry.
1. Check if the Motor (M12)
Connector is physically removed. 2.
Check if the Motor failure occurs. 3.
Check if the Additional Tray Clock
Sensor (S23) Connector is
physically removed. 4. Check if the
Additional Tray Clock Sensor (S23)
failure occurs.
E542-
8001
Tray 1 time out error
If the tray does not return to home position
when the tray 1 shift motor is driven for 25
seconds. If the tray does not move to
other area when tray 2 shift motor is
driven for 5 seconds.
1. The Tray 2 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 2
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
Tray 2 shift motor (M105) is faulty. 5.
The finisher controller PCB is faulty.
E542-
8002
Tray 2 shift area error
The upper limit area is reached before the
tray 2 paper surface sensor 1 detects the
paper surface during paper surface
detection operation. A discontinuous area
is detected during tray operation. During
evacuation operation, arrival at the area
beyond the tray 2 paper surface sensor 2
is detected before this sensor detects
paper surface.
1. The tray 2 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 2
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
tray 2 shift motor (M105) is faulty. 5.
The finisher controller PCB is faulty.
E542-
8004
The tray 2 shift motor clock error
The FG input cannot be detected when
the tray 2 shift motor has been driven for
0.2 second.
1. The Tray 2 shift area sensor PCB
is faulty. 2. The wiring between the
finisher controller PCB and tray 2
shift motor is faulty. 3. The tray
up/down mechanism is faulty. 4. The
Tray 2 shift motor (M105) is faulty. 5.

18
The finisher controller PCB is faulty.
Code
Description
Remedy
E542-
8005
The tray 2 shift motor speed error
The lock detection signal turns OFF
150 ms after the lock detection signal
turned ON.
1. The tray 2 shift area sensor PCB is
faulty. 2. The wiring between the finisher
controller PCB and tray 2 shift motor is
faulty. 3. The tray up/down mechanism is
faulty. 4. The tray 2 shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
E542-
8006
The tray 2 shift motor acceleration
error
The lock detection signal does not
turn ON when the tray 2 shift motor
has been driven for 1 second.
1. The tray 2 shift area sensor PCB is
faulty. 2. The wiring between the finisher
controller PCB and tray 2 shift motor is
faulty. 3. The tray up/down mechanism is
faulty. 4. The tray 2 shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
E542-
8007
The tray 2 shift motor error
The lock detection signal does not
turn OFF when the tray 2 shift motor
is at a stop.
1. The tray 2 shift area sensor PCB is
faulty. 2. The wiring between the finisher
controller PCB and tray 2 shift motor is
faulty. 3. The tray up/down mechanism is
faulty. 4. The tray 2 shift motor (M105) is
faulty. 5. The finisher controller PCB is
faulty.
E551-
0001
Front Fan lock error
While the front fan is rotating, this
machine stops the front fan after
detecting the lock signal. Then this
machine retries to rotate the front
fan, but lock signal is detected again,
this machine displays the error.
1. Check the Fan (M8). 2. Replace the
finisher controller PCB.
E551-
0002
Rear Fan lock error
While the rear fan is rotating, this
machine stops the front fan after
detecting the lock signal. Then this
machine retries to rotate the rear fan,
but lock signal is detected again, this
machine displays the error.
1. Check the Fan (M9). 2. Replace the
finisher controller PCB.
E567-
0001
Shift Roller Release Motor fails to
move from HP
At initial rotation, when the Motor
rotates for specified period of time
1. Check if the Motor (M5) Connector is
physically removed. 2. Check if the Motor
failure occurs. 3. Check if the Shift Roller
Release Sensor (S3) Connector is

19
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
physically removed. 4. Check if the Shift
Roller Release Sensor (S3) failure
occurs.
E567-
0001
Shift Roller Release Motor fails to
move from HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the first
retry
1. Check if the Motor (M5) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Shift Roller Release
Sensor (S3) Connector is physically
removed. 4. Replace the Shift Roller
Release Sensor (S3).
E567-
0002
Shift Roller Release Motor fails to
return to HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M5) Connector is
physically rem
oved. 2. Replace the Motor.
3. Check if the Shift Roller Release
Sensor (S3) Connector is physically
removed. 4. Replace the Shift Roller
Release Sensor (S3).
E56F-
0001
Entrance Roller Release/Stopper HP
Motor fails to move from HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M6) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Entrance Roller
Release/Stopper HP Sensor (S5)
Connector is physically removed. 4.
Replace the Entrance Roller
Release/Stopper HP Sensor (S5).
E56F-
0002
Entrance Roller Release/Stopper HP
Motor fails to return to HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M6) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Entrance Roller
Release/Stopper HP Sensor (S5)
Connector is physically removed. 4.
Replace the Entrance Roller
Release/Stopper HP Sensor (S5).
E571-
0001
Gripper Open/Close Motor fails to
move from HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M7) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Gripper Arm HP Sensor
(S13) Connector is physi
cally removed. 4.
Replace the Gripper Unit HP Sensor (S7).

20
E571-
0002
Gripper Open/Close Motor fails to
return to HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M7) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Gripper Arm HP Sensor
(S13) Connector is physically removed. 4.
Replace the Gripper Unit HP Sensor (S7).
E575-
0001
Gripper Unit Move Motor fails to
move from HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot move from HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M2) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Gripper Unit HP Sensor
(S7) Connector is physically removed. 4.
Replace the Gripper Unit HP Sensor (S7)
E575-
0002
Gripper Unit Move Motor fails to
return to HP
At initial rotation, when the Motor
rotates for specified period of time
and cannot return to HP, it is
detected as an error if the same
symptom occurs again after the first
retry.
1. Check if the Motor (M2) Connector is
physically removed. 2. Replace the Motor.
3. Check if the Gripper Unit HP Sensor
(S7) Connector is physically removed. 4.
Replace the Gripper Unit HP Sensor (S7).
E584-
0002
Shutter home position error
The stapler does not return to the
shutter home position when the stack
ejection motor has been driven for 3
seconds
1. The shutter home position sensor
(PI113) is faulty. 2. The shutter
mechanism is faulty. 3. The stack ejection
motor (M102), shutter clutch (CL101), and
stack ejection lower roller clutch (CL102)
is faulty. 4. The finisher controller PCB is
faulty.
Code
Description
Remedy
E584-
8001
Shutter Home Position Error
The stapler does not return to
the shutter home position
when the Stack Ejection Motor
has been driven for 3 seconds
1. The Shutter Home Position Sensor (PI113) is
faulty. 2. The wiring between the Finisher
Controller PCB and Stack Ejection Motor, and
between the Finisher Controller PCB and
Shutter Clutch is faulty. 3. The shutter
mechanism is faulty. 4. The Stack Ejection
Motor (M102), Shutter Clutch (CL101), and
Stack Ejection Lower Roller Clutch (CL102) is
faulty. 5. The Finisher Controller PCB is faulty.