Canon imageRUNNER ADVANCE C5000 Series User manual

i
m
C
m
ageR
U
C
anon
U
U
NNER
U
.S.A., I
n
T
A
DVA
N
n
c.
ec
h
W
N
CE C
9
h
ni
W
o
9
000 Se
r
ca
l
W
o
r
k
r
ies
l
k
bo
o
ok

TECHNICAL WORKBOOK
1
Symptoms & Solutions Review &
Preventative Maintenance Procedure
Today's Technical Workbook will focus on actual field activity, not textbook theory,
based on data analysis and technician / product specialist experiences. The
Symptoms & Solutions Guide highlights how you can resolve the top problems
occurring in the field today. The Preventative Maintenance Procedure is a total call
process that includes step by step maintenance procedure to be performed at the time of
a service call. By addressing these issues on every call, you can prevent future calls
thus increasing the Mean Copies Between Visits, lower your recalls, and increase your
efficiency. Technical Publications are the mechanism Canon lets dealer service
technicians know about updated technical information so they can efficiently service the
Canon products supported by their dealership. As these documents are updated on a
regular basis, you should be familiar where they are located on e-Support so you can
make sure you have the latest information.

1
Symptoms & Solutions
For the imageRUNNER ADVANCE C9075/C7065 Series

2
Created by Canon Inc,
< Model >
iR-ADV C9075/C7065 series
< Description >
This “Symptom & Solutions” guide includes FAQs regarding error codes and jam codes frequently occurring in
Japan, U.S.A. and Europe based on compass data as of April 2013.
In addition this guide includes FAQs about “uneven stacking”, “staple misalignment” and “color displacement” in
appendix.
<Frequently occurence of error codes and jam codes>
Error codes Main Body Jam Codes Feeder Jam Codes
E004 010C 0049
E008 020F 0005
E007 0101 0009
E025
Booklet / Staple Finisher-A1 Booklet / Staple Finisher-B1
1122 1124
1121 1011
112F 112F

3
Contents
Error Codes..............................................................................................................................................................5
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of
terminal among the fixing drawer connector terminals....................................................................................5
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 because of incorrect assembly of the interlock
switch ..................................................................................................................................................................17
E004-0701 due to a connector on the Relay PCB not securely fitted upon installation ...............................19
E007-0001/E007-0011/E007-0021 due to unhooked tension spring ...............................................................20
E007-0021/E007-0001 Due to faulty of front lift cam [G]................................................................................20
E007-0022 Error Code is Displayed [G]............................................................................................................21
E007-0102 /0CF1 Jam Code [G] ........................................................................................................................22
E007-9902 : Solved by replacing Lower Fixing Pressure Belt position sensors [G]......................................23
E008-0001 error code: Due to 27T Gear and Bearing that were found to be defective [G]...........................23
E025-0400 : Overcurrent in the toner container drive motor due to wrong insertion of a toner bottle ......24
E025-0x02 Timeout error of the supply screw rotation detection sensor.......................................................27
E025-0x10 appears because of failure in bottle attachment and detachment operation and home position
detection signal...................................................................................................................................................35
E025-0x20 due to the small door left open and no detection of the toner insertion entrance cover sensor 68
E025-0xC0 Small door not opened ....................................................................................................................70
E025-0xa0/E025-0xb0 by attaching/ detaching the bottle...............................................................................76
Jam (Main Body)....................................................................................................................................................77
0101/0102 jam code owing to the slack of the lifter wire.................................................................................77
0101 Jam code on machines having DCON earlier than Ver.62.02................................................................80
0101 Jam Code due to the burr on the right deck paper delivery path .........................................................81
020F Jam Code due to operation failure of the exchange flapper ..................................................................82
Feeder Jam.............................................................................................................................................................89
0045/0047/0049 Jam codes due to the turned up sheet of the registration guide .........................................89
0002/0003/0004 Jam Code Multi feed due to originals having low separation performance (Duplex Color
Image Reader-A1)...............................................................................................................................................94
Bookelet/Staple Finisher-A1.............................................................................................................................. 102
1121 Jam Code due to the feeding roller pressure was uneven (Staple Finisher-A1/Booklet Finisher-A1)
[G] ..................................................................................................................................................................... 102
1121/1012/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet

4
Finisher-A1)..................................................................................................................................................... 103
112F Jam Code when Making Multiple Copies due to foreign material that had fallen into the gripper
track (Staple/Booklet Finisher-A1) ................................................................................................................ 104
Booklet/Staple Finisher-B1................................................................................................................................ 105
1124 Jam Code due to operation failure of the swing arm (Booklet/Staple Finisher-B1).......................... 105
1124 Jam Code (Staple/Booklet Finisher-A1)................................................................................................ 109
1011 jam code due to the stuck sensor flag (Booklet/Staple Finisher-B1) .................................................. 109
1121/1011 Jam Codes resolved with adjusting the Curl Correction for each drawer (Staple/Booklet
Finisher-B1)......................................................................................................................................................110
112F Jam Code due to the failed paper detection of the finisher tray (Booklet/Staple Finisher-B1)........111
Appendix...............................................................................................................................................................115
Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Booklet/Staple
Finisher-A1)......................................................................................................................................................115
Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet
Finisher-A1)......................................................................................................................................................119
Color displacement............................................................................................................................................ 125
Color displacement in the horizontal scanning direction occurs only on the first to 4th sheets............... 125
Large color displacement suddenly occurs in the horizontal scanning direction ....................................... 128
Fluctuating displacement in Bk occurs in the vertical scanning direction................................................. 131
Fluctuating displacement in any color of YMC occurs in the vertical scanning direction......................... 140
Large color displacement suddenly occurs in the vertical scanning direction............................................ 147
Fixed displacement in Bk occurs in a large quantity of print job................................................................ 149
Color displacement occurs on machines having DCON earlier than Ver.66.05.......................................... 150
Fixed displacement in any color of YMCK occurs on all pages.................................................................... 152

5
Error Codes
Symptom
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 Entry of foreign substance into or deformation of
terminal among the fixing drawer connector terminals TP12 253
Description
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 occurred.
- E004-0205: Thermistor temperature difference error
- E004-0501: Fixing main thermistor, fixing subthermistor 1/2 connection error (circuit failure)
- E004-0502: Pressure subthermistor 1/2 connection error (circuit failure)
- E006-0001: Fixing feed drawer connection error
- E007-9902: Pressure belt displacement failure (full displacement of the pressure belt or failure of the
pressure belt position sensor)
Cause
When making a mistake in procedures of removing a jam occurred around the fixing feed unit, jammed
paper is stuck around the back side of the fixing assembly at the time of sliding out the fixing feed unit. If the
fixing feed unit is set in this state, paper enters between the fixing drawer connector terminals [1] on the
main body side and the fixing drawer connector terminals [2] on the fixing assembly side and then electric
conduction is lost, which causes error. Furthermore, depending on a place where paper enters, a pin [a] in
the fixing drawer connector terminals on the main body side or the fixing assembly side becomes deformed,
and the error cannot be resolved even by removing jammed paper in some cases.

6
Field Remedy
Check the state of the fixing drawer connector terminals on the fixing assembly side and the main body side
by following the procedure below. If a pin is deformed, replace the fixing drawer connectors on the fixing
assembly side (FM4-1282-000) and those on the main body side (FM4-1378-000).
Common Procedure
1) Turn OFF the main power SW and disconnect the power plug.
2) Slide out the fixing feeder assembly, and remove the fixing assembly internal cover (left), the fixing upper
cover, the IH assembly, the fixing belt cont. motor assembly and the fixing belt assembly from the main body.
3) Remove the fixing lower assembly.
4) Remove the fixing base assembly from the main body, and check if foreign substance enters into and/or a
terminal is deformed among the fixing drawer connector terminals on the fixing base assembly.
5) Check if foreign substance enters into and/or a terminal is deformed among the fixing drawer connector
terminals on the main body.
Remove foreign substance, if any.
6) Proceed with the work in accordance with the state of pins on the drawer connector terminals in the steps
4) and 5).
a) When foreign substance enters but terminals are not deformed
a-1) Reassemble the parts in the reverse order from the steps 4) to 2)
a-2) Slide in and out the fixing feed assembly more than 30 times.
a-3) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.
b) When a pin in the drawer connector terminals on the fixing assembly side is deformed
Proceed to "A) Procedure for replacing the fixing drawer connector terminals (fixing drawer cables) on the
fixing assembly side", and then replace the fixing drawer cables (FM4-1282).
c) When a pin in the drawer connector terminals on the main body side is deformed
Proceed to "B) Procedure for replacing the fixing drawer connector terminals (main fixing drawer cables) on
the main body side", and then replace the main fixing drawer cables (FM4-1378).

7
A) Procedure for replacing the fixing drawer connector terminals (fixing drawer cables) on the fixing
assembly side
1) Remove the screw [2] fixing the white high-voltage cable [1] on the fixing base assembly to free the white
high-voltage cable from the front side of the fixing frame.
2) Remove the 2 wire saddles [1] and the gray cables [2], and then remove the white high-voltage cable [3].
3) Remove the screw [2] fixing the fixing inlet guide [1], and then remove the fixing inlet guide from the fixing
base assembly.

8
4) Pull out the white high-voltage cable [2] from the high-voltage cable cover [1], and then remove it together
with the end plate.
5) Remove the 1 screw [2] fixing the cable plate [1] and the screw [3] fixing the grounding wire. Then remove
the hitching part [a] of the harness cover [4] to remove the 2 connectors [5].
6) Remove the e-ring [1] to remove the 40T gear [2].

9
7) Remove the 3 screws [1] fixing the 3 black high-voltage cables to the side plate at the rear side of the
fixing frame. Then remove the 3 screws [2] fixing the side plate and the screw [3] fixing the ground wire.
8) Free the claw on the side plate from the fixing base assembly to free the side plate from the fixing base
assembly.
9) Disconnect the 2 connectors [1] from the side plate and remove the 2 screws [2] fixing the fixing drawer

10
cables. After that, pull out the fixing drawer cables [3] a little, and then disconnect the 2 connectors [4] to
remove the fixing drawer cables.
10) Replace the fixing drawer cables [1] and reassemble the parts in the reverse order from step 9).
11) Slide in and out the fixing feed assembly more than 30 times.
12) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.
B) Procedure for replacing the fixing drawer connector terminals (main fixing drawer cables) on the
main body side
1) Remove the rear lower cover and the left lower cover.
2) Remove the reader power supply cable, the box cover (left) and the box upper cover.
3) Remove the 3 screws from the controller box assembly.

11
4) Remove the 1 screw, and open the controller box assembly.
5) Remove the 1 connector [1] and the 2 screws [3] of the fan cover [2] to remove the fixing exhaust fan [4]
and the fan cover. The photo [A] shows the state from the rear side and the photo [B] shows the state from
the left side of the main body.
6) Remove the 3 screws [2] to remove the cable guide cover [1].

12
7) Remove the cables from 10 wire saddles on the cable guide plate. Disconnect the 1 connector [1], and
remove the 1 screw [2] fixing the cable guide plate (smaller) and the 5 screws [4] fixing the cable guide plate
[3]. The cable guide cannot be removed at this point. It is to be removed in the step 11).
8) Remove the 5 screws [1] fixing the fan duct beneath the cable guide plate.

13
9) Disconnect the connector [1] on the fixing AC line to remove the fan duct [2].
10) While holding up the cable guide plate [1], slide out and remove the fan duct [2].
11) While freeing the mounting plate [a] of the cable guide plate (smaller) [1] and of the cable guide plate [2],
remove the cable guide plate [2].

14
12) Remove the 4 screws [1] to remove the fan duct [2].
13) Disconnect the 1 connector [1] of the color cleaning fan and the 1 screw [2] to remove the fan.

15
14) Remove the 2 screws [2] of the pre-fixing feeding fan [1] and then remove the fan.
15) Disconnect the connectors on the hopper cooling intake fan [1]. Remove the 2 screws [3] of the fan duct
[2] to remove the hopper cooling intake fan and the fan duct together.

16
16) Disconnect the 3 connectors [1] of the fixing drawer cable hidden within a red frame and remove the 5
screws [2] to remove the fixing drawer cable and the metal plate.

17
17) Remove the 2 screws [1] for the fixing drawer cable and the 1 screw [2] fixing the grounding wire to
remove the fixing drawer cables [3].
18) Replace the fixing drawer cables, and then reassemble all the removed parts in the reverse order from
the step 17).
19) Slide in and out the fixing feeder assembly more than 30 times.
20) Connect the power plug and turn ON the main power switch. If the symptom has improved, the work is
completed.
[Replaced Parts]
FM4-1282 CABLE, FIXING DRAWER
FM4-1378 CABLE, MAIN FIXING DRAWER
Symptom
E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 because of incorrect assembly of the interlock switch
TP12 253

18
Description
Any of E004-0205/E004-0501/E004-0502/E006-0001/E007-9902 was displayed.
- E004-0205: Thermistor temperature difference error
- E004-0501: Fixing main thermistor, a connection error (circuit failure) of fixing sub thermistor 1/2
- E004-0502: Pressure sub thermistor 1/2 connection error (circuit abnormality)
- E006-0001: Fixing feed drawer connection error
- E007-9902: Pressure belt displacement failure (Full displacement of the pressure belt or failure of the
pressure belt position sensor)
Cause
Since the fixing feeder assembly Open/Close switch holder was incorrectly installed, even though the fixing
feeder assembly unit was correctly mounted on the machine during the operation, the sensor detected that
the unit was open, and any of the errors was displayed.
Field Remedy
Go through the following steps.
1) Open the front door, slide out the fixing feeder assembly, and check that the fixing feeder assembly
Open/Close switch holder is correctly installed. If the fixing feeder assembly Open/Close switch holder [1] is
tilted as in the photo [A], remove the screw [2] to reinstall the switch holder in the correct position. The photo
[B] shows the correct position. If the switch holder is deformed or broken, replace the interlock switch unit
(FM3-4952-000).