Canon imageRUNNER ADVANCE DX 6780i Installation guide

FAQ Guide

FAQ Guide
Please read "Important Safety Instructions"
before operating this product. P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
What is
Your Question?
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3
https://oip.manual.canon/

4
Paper Jams Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 19
If Paper Jams Occur P.
18
If You Cannot Send Documents to
a Server Using [Scan and Send]. . . . . . . . . . . . . . . 24
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24
Scanned Documents Cannot Be E-Mailed. . . . . . 25
If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 26
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 27
The Machine Does Not
Operate P.
6
Scan/Fax Cannot Be
Performed Successfully
How to Load Paper P.
8
P. 24
Check the following first . . . . . . . . . . . . . . . . . . . . . .6
The Machine Does Not Respond to the Computer . . . 7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . . . . . . . .7
Loading Paper in the Paper Deck . . . . . . . . . . . . . . . 8
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Different Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . 10
Loading Paper in the Multi-Purpose Tray . . . . . . . 11
When loading paper in the optional
Document insertion. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loading Paper with Printed Logos . . . . . . . . . . . . . 13
Loading Tab Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What's Your Problem?
Contents

5
Canceling Copy/
Print Jobs P.28
Installing the
Printer Driver P.29
Replacement Parts P.30
An Error Screen is
Displayed P.32
Images Are Shifted/Slanted/Skewed . . . . . . . . . . . . . 15
Irregularities Appear in Images/Images
Are Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 16
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printing Results Are
Not Satisfactory P.
15
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.34
Appendix P.38
You Can Consult the User's Guide! . . . . . . . .43
If You Notice a Search Number. . . . . . . . . . . .43
Do You Want to
Know More? P.43
P. 20
Paper Is Not Fed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
If the "Load paper." Message Is Displayed . . . . . . 21
Printing Cannot Be Performed on the
Expected Side of Paper. . . . . . . . . . . . . . . . . . . . . . . 22
Printing Cannot Be Performed with the
Expected Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
In Two-Sided Printing, the Print Direction Differs
between the Front and Back Sides of the
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6
Check the following rst
Is a message displayed on the touch
panel display?
Message
Simple Message
NOTE
If an error message is displayed P.32
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug and the breaker.
Main power indicator
Search
4W17-0YL
Inspecting the Breaker
User's Guide
How to use the search number P.43
Check 3
Is sleep mode activated?
Tap the touch panel
display to cancel Sleep
mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0UW1-006
Setting up the Network Environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the following rst

The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
0YAS-022
Logging into the Machine
User's Guide
How to use the search number P.43
Solution
7
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn off the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
off.
3. Press the power switch again.
Install the printer driver again.
NOTE
For more information P.29
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer

8
Loading Paper in the Paper Deck / Loading Paper in the Paper Drawer
How to Load Paper
Loading Paper in the Paper Deck Loading Paper in the Paper
Drawer
CAUTION!
Of the A4 size, you can load the preset size of paper
in the paper deck.
NOTE
When loading paper in the optional paper deck.
User's Guide
1
2First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
3Return the paper deck to its original position.
CAUTION!
Be careful not to get your ngers caught between
the paper drawer and the machine.
1
2Squeeze the light blue tabs and adjust the
positions of the slide guides.
3First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
Paper Orientation
Paper
Paper
Drawer
A4 A4R

9
Loading Paper in the Paper Drawer
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught between
the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.34
When you have loaded a different type of paper
than the preset one, be sure to change the paper
type setting. P.10
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.

10
When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
1
2Press [Preferences] [Paper Settings] [Paper
Settings].
3
1
2
3
4
POINT
Any paper source other than 1to 4is optional.
For more information User's Guide
4
POINT
If the displayed paper size is different from the
loaded paper size, adjust the slide guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.
5
1. Select the
paper type.
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Set the paper size manually.
Search
0U7J-02A
Specifying Paper Size and Type in the
Paper Deck/Drawer
User's Guide
How to use the search number P.43
When You Have Loaded a Dierent
Type of Paper than the Preset One