Canon imageRUNNER ADVANCE DX 6780i Installation guide

FAQ Guide

FAQ Guide
Please read "Important Safety Instructions"
before operating this product. P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
What is
Your Question?
English
Français
Deutsch
Italiano
Español
3
https://oip.manual.canon/

4
Paper Jams Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 19
If Paper Jams Occur P.
18
If You Cannot Send Documents to
a Server Using [Scan and Send]. . . . . . . . . . . . . . . 24
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24
Scanned Documents Cannot Be E-Mailed. . . . . . 25
If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 26
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 27
The Machine Does Not
Operate P.
6
Scan/Fax Cannot Be
Performed Successfully
How to Load Paper P.
8
P. 24
Check the following first . . . . . . . . . . . . . . . . . . . . . .6
The Machine Does Not Respond to the Computer . . . 7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further . . . . . . . . . . . . . . . .7
Loading Paper in the Paper Deck . . . . . . . . . . . . . . . 8
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Different Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . 10
Loading Paper in the Multi-Purpose Tray . . . . . . . 11
When loading paper in the optional
Document insertion. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loading Paper with Printed Logos . . . . . . . . . . . . . 13
Loading Tab Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What's Your Problem?
Contents

5
Canceling Copy/
Print Jobs P.28
Installing the
Printer Driver P.29
Replacement Parts P.30
An Error Screen is
Displayed P.32
Images Are Shifted/Slanted/Skewed . . . . . . . . . . . . . 15
Irregularities Appear in Images/Images
Are Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 16
Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printing Results Are
Not Satisfactory P.
15
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.34
Appendix P.38
You Can Consult the User's Guide! . . . . . . . .43
If You Notice a Search Number. . . . . . . . . . . .43
Do You Want to
Know More? P.43
P. 20
Paper Is Not Fed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
If the "Load paper." Message Is Displayed . . . . . . 21
Printing Cannot Be Performed on the
Expected Side of Paper. . . . . . . . . . . . . . . . . . . . . . . 22
Printing Cannot Be Performed with the
Expected Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
In Two-Sided Printing, the Print Direction Differs
between the Front and Back Sides of the
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6
Check the following rst
Is a message displayed on the touch
panel display?
Message
Simple Message
NOTE
If an error message is displayed P.32
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug and the breaker.
Main power indicator
Search
4W17-0YL
Inspecting the Breaker
User's Guide
How to use the search number P.43
Check 3
Is sleep mode activated?
Tap the touch panel
display to cancel Sleep
mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0UW1-006
Setting up the Network Environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the following rst

The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
0YAS-022
Logging into the Machine
User's Guide
How to use the search number P.43
Solution
7
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn off the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
off.
3. Press the power switch again.
Install the printer driver again.
NOTE
For more information P.29
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer

8
Loading Paper in the Paper Deck / Loading Paper in the Paper Drawer
How to Load Paper
Loading Paper in the Paper Deck Loading Paper in the Paper
Drawer
CAUTION!
Of the A4 size, you can load the preset size of paper
in the paper deck.
NOTE
When loading paper in the optional paper deck.
User's Guide
1
2First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
3Return the paper deck to its original position.
CAUTION!
Be careful not to get your ngers caught between
the paper drawer and the machine.
1
2Squeeze the light blue tabs and adjust the
positions of the slide guides.
3First fan the paper stack well and then load it.
Make sure that this line is not exceeded.
The print side face down
Paper Orientation
Paper
Paper
Drawer
A4 A4R

9
Loading Paper in the Paper Drawer
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught between
the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.34
When you have loaded a different type of paper
than the preset one, be sure to change the paper
type setting. P.10
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.

10
When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
1
2Press [Preferences] [Paper Settings] [Paper
Settings].
3
1
2
3
4
POINT
Any paper source other than 1to 4is optional.
For more information User's Guide
4
POINT
If the displayed paper size is different from the
loaded paper size, adjust the slide guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.
5
1. Select the
paper type.
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Set the paper size manually.
Search
0U7J-02A
Specifying Paper Size and Type in the
Paper Deck/Drawer
User's Guide
How to use the search number P.43
When You Have Loaded a Dierent
Type of Paper than the Preset One

11
Loading Paper in the Multi-Purpose Tray
CAUTION!
When using coated paper or paper that does not
feed well, load one sheet at a time.
1
2Adjust the position of the paper guides.
Auxiliary Tray
Align the paper guides to the
paper size markings.
3Fan the paper stack well, align the edges on a
flat surface, and then load it.
Make sure that this line is not exceeded.
The print side face up
4
If the paper size/type setting does not
match the paper you have loaded
In the screen for this step 4, change the setting
manually.
1
2
3Press [Change] in [Paper Type].
4
1. Check the
paper size/
type.
2. Press
Press
2. Press
1. Select the
paper size.
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.

12
Loading Paper in the Multi-Purpose Tray / When loading paper in the optional Document insertion
How to Load Paper
When loading paper in the
optional Document insertion
When you have loaded custom size
paper
Set the paper size manually.
Search
0U7J-02C
Specifying Paper Size and Type in the
Multi-purpose Tray
User's Guide
How to use the search number P.43
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face up.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POINT
You can use only paper printed with this
machine.
For the loading procedures, see the User's Guide.
Search
0UW1-0KW
Document Insertion/Folding Unit-J
User's Guide
How to use the search number P.43

13
Loading Paper with Printed Logos
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on A4 size paper
Orientation
Printing result
Paper Deck/Paper Drawer
* Paper drawer is taken as example. Multi-Purpose Tray
Paper Drawer
Co. Ltd.
Logo
Paper
Multi-
Purpose Tray
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
*Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
Co. Ltd.
*Cannot be loaded in the Paper Deck.
Co. Ltd.
ABC
Co. Ltd.
NOTE
When copying to paper with printed logos User's Guide
NOTE
Basic Paper Loading Operations
• For paper deck/paper drawer P. 8
• For multi-purpose tray P.11
• For optional paper sources User's Guide
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.

14
Loading Tab Paper
How to Load Paper
Loading Tab Paper
4Load the tab paper.
Make sure that this line is not exceeded.
The print side face down
5Adjust the slide guide to the tab paper.
Ensure that the index tab is on the left side.
6
7Set the paper size and type as necessary.
When You Have Loaded a Different Type of
Paper than the Preset One
P.10
CAUTION!
You can load index paper in a paper drawer, the
optional POD Deck Lite, or the optional Document
Insertion.
NOTE
When loading paper in the POD Deck Lite.
User's Guide
When loading paper in the Document Insertion.
User's Guide
1
2Move the slide guide to the leftmost position.
3Set the Tab Feeding Attachment Kit in position.
1. Remove the Tab Feeding Attachment Kit.
2. Place the removed kit in position for A4 paper size.
1
2

15
Images Are Shifted/Slanted/Skewed / Irregularities Appear in Images/Images Are Faint
1
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted/
Skewed
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation].
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
Search
0UW1-0HR
Adjusting Gradation
User's Guide
How to use the search number P.43
Solution 1
Solution 2

16
Black Streaks Appear in Images
Printing Results Are Not Satisfactory
Black Streaks Appear in
Images
Is the document feed scanning area
dirty?
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder, and clean the lower side
document feed scanning area (a) and feeder
white plate (b) using the supplied glass-cleaning
sheet.
NOTE
Do not use glass cleaner or an alcohol solution,
etc., as they will strip away the stain-proof
coating.
a
b
3. Open the cover.
2
1
Solution
4. Open the inner cover.
5. Wipe the original scanning area and feeder
white plate.
Wipe the thin and
long glass area and
white plate.
6. Close the cover and inner cover
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
NOTE
If black streaks still appear after dirt removal,
perform the following procedure to execute [Clean
Feeder].
For more information
User's Guide

17
Bleed-through Occurs
Bleed-through Occurs
Set the type of original properly.
If bleed-through is observed with the copy result,
setting the type of original can improve the
problem, giving a neat copy.
1. Press [Copy (Prevent Bleed-Thru)] on the Home
screen.
2. Press [Yes].
Solution 1
1
Set a lower background density.
If bleed-through is observed with the original,
setting a lower background density can improve
the problem, giving a neat copy.
1. Press
2. Select the function for which you want to set a
lower background density.
3. Press [Options].
4. Press
5. Press
Example: Fax
POINT
To make a manual adjustment, press [Adjust] and
adjust the background density with [–] and [+]
press [OK].
6. Press [OK].
Solution 2
Solution 2

18
Paper Jams Occur
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POINT
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy. Search
0UW1-0J5
Clearing Paper Jams
User's Guide
How to use the search number P.43
If Paper Jams Occur

19
Paper Jams Occur Frequently
Paper Jams Occur Frequently
1
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper deck/paper drawer P. 8
• For multi-purpose tray P.11
• For optional paper sources
User's Guide
POINT
If you load heavy paper or coated paper in the
multi-purpose tray, the grain direction of the
paper may cause a paper jam. In this case, you
may be able to solve the problem by changing the
orientation of the paper (vertical or horizontal).
Remove paper fractures.
If you forcibly remove the jammed paper,
torn scraps of paper may remain in the
main unit or optional devices. If paper tears,
check that there are no scraps of paper
inside and try to remove all of the scraps
(Do not try to pull out the jammed paper
forcibly).
Solution 3
Solution 4
Adjust the paper guides
Adjust the guide exactly.
Multi-purpose tray
Check if the paper is bent.
Example: Paper Deck
Unbend or remove
the bent paper.
Solution 1
Solution 2

20
Paper Is Not Fed
Loading Paper or Paper Settings Cannot Be Done Successfully
Paper Is Not Fed
Open the paper source to check whether
paper has been loaded properly.
•Adjust the slide guides
Adjust the guide exactly.
Multi-purpose tray
•Check if the paper is sticking together.
First fan the paper stack well and then load it.
•Check whether the appropriate paper
has been loaded in the paper source.
For available paper, see the following.
Search
AVPP-TBM
Available paper User's Guide
How to use the search number P.43
Solution 1
•Remove the excess amount of paper.
Make sure that the paper stack does not
exceed the load limit line ().
•Load paper of the same size and same
type in the same paper source.
You cannot load paper of different sizes
or different types in one paper source.
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper deck/paper drawer P. 8
• For multi-purpose tray P.11
• For optional paper sources
User's Guide
Solution 2