Canon imageRUNNER ADVANCE DX C478iZ Installation guide

FT6-2695 (000) XXXXXXXXXX Copyright CANON INC. 2021 PRINTED IN JAPAN
FAQ Guide

FAQ Guide

FAQ Guide
What is
Your Question?
English
Français
Deutsch
Italiano
Español
Please read "Important Safety Instructions" before
operating this product. P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/
3

4
Paper Jams Occur .............................18
Paper Jams Occur Frequently ..................19
If Paper Jams Occur P.
18
Check the Following First.......................6
The Machine Does Not Respond to the
Computer.....................................7
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further.........7
If You Cannot Send Documents to a Server
Using [Scan and Send] .......................24
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24
Scanned Documents Cannot Be E-Mailed......25
If You Cannot Send/Forward Faxes.............26
If You Cannot Receive Faxes ...................27
The Machine Does Not
Operate P. 6
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8
When You Have Loaded a Dierent Type of
Paper than the Preset One ....................8
Loading Paper in the Multi-Purpose Tray ........9
Loading Paper with Printed Logos .............11
Loading Envelopes ............................12
How to Load Paper P.
8
P. 24
What's Your Problem?
Contents

5
Images Are Shifted/Slanted....................14
Irregularities Appear in Images/
Images Are Faint .............................14
Black Streaks Appear in Images ................15
White Streaks/Color Streaks Appear in Images ...16
Bleed-through Occurs .........................17
Printing Results Are
Not Satisfactory P.
14
Loading Paper or Paper
Settings Cannot Be Done
Successfully
P. 20
Paper Is Not Fed ...............................20
If the "Load paper." Message Is Displayed ......21
Printing Cannot Be Performed on the
Expected Side of Paper.......................22
Printing Cannot Be Performed with the
Expected Size ................................22
In Two-Sided Printing, the Print Direction Diers
between the Front and Back Sides of the
Paper ........................................23
Canceling Copy/Print Jobs 28
Installing the Printer Driver 29
Replacement Parts 30
An Error Screen is Displayed 32
Illustrated Index 34
Appendix 38
Do You Want to Know More? 43
You Can Consult the User's Guide!.................43
Check the FAQ Page on the Web! .................43
Checking
with a Smartphone
You can display a QR code on the
touch panel display for viewing the
FAQ page on the Web.
Press [Tutorial/FAQ] [FAQ].

Check the Following First
6
Is a message displayed on the touch
panel display?
MessageSimple Message
NOTE
If an error message is displayed P.32
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power indicator
I(ON)
Check 3
Is sleep mode activated?
Tap the touch panel
display to cancel Sleep
mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
Search
0YRY-006
Setting up the Network Environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the Following First


7
The Machine Does Not Respond to the Computer/The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
Search
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn o the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be printed.
2. Check that the main power indicator has turned
o.
3. Press the power switch again.
Install the printer driver again.
NOTE
For more information P.29
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
Search
0YRY-022
Logging into the Machine
User's Guide
How to use the search number P.43
Solution


8
Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
Loading Paper in the Paper
Drawer
1
2Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3First fan the paper stack well and then load it.
Make sure that this
line is not exceeded.
The print side
face up
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POINT
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.34
When you have loaded a dierent type of paper
than the preset one, be sure to change the paper
type setting. on the right half of this page
1
2Press [Preferences] [Paper Settings] [Paper
Settings].
3
POINT
Any paper source other than is optional.
For more information User's Guide
4
POINT
If the displayed paper size is dierent from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.


9
When You Have Loaded a Dierent Type of Paper than the Preset One/Loading Paper in the Multi-Purpose Tray
5
CAUTION!
Make sure to select paper type that matches the
basis weight of the loaded paper.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
Search
0YAS-02E
Specifying Paper Size and Type in
the Paper Drawer
User's Guide
How to use the search number P.43
1. Select the
paper type.
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.
CAUTION!
When using coated paper or paper that does
not feed well, load one sheet at a time.
1
2Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
POINT
Pull out the tray extension when loading large-
sized paper.
3Fan the paper stack well, align the edges on a
at surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
Loading Paper in the Multi-
Purpose Tray


Loading Paper in the Multi-Purpose Tray
10
How to Load Paper
When you have loaded custom size
paper
Specify the paper size manually.
Search
0YAS-02F
Specifying Paper Size and Type in the
Multi-purpose Tray
User's Guide
How to use the search number P.43
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face down.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POINT
You can use only paper printed with this
machine.
4
If the paper type setting does not match
the paper you have loaded
Change the setting manually.
1
2
3Press [OK].
1. Select the
paper size.
2. Press
Press
2. Press
1. Select the
paper type.

11
Loading Paper with Printed Logos
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on A4 size paper
Orientation
Printing result
Paper Drawer Multi-Purpose Tray
Paper Drawer
Logo
Paper
Multi-Purpose Tray
Co. td.L
ABC
Co. Ltd.
Co. td.L
ABC
Co. Ltd.
NOTE
When copying to paper with printed logos User's Guide
NOTE
Basic Paper Loading Operations
• For paper drawer P. 8
• For multi-purpose tray P. 9

Loading Envelopes
12
How to Load Paper
Loading Envelopes
CAUTION!
• Envelopes can be loaded in the multi-purpose tray.
• Do not use envelopes that have glue attached to their aps, as the glue may melt due to the heat and pressure of
the xing unit.
• Do not print on the reverse side of the envelopes (the side with the glued areas).
• For the multi-purpose tray, load envelopes with the front side face down. For the loading orientation, see the table
below.
Multi-Purpose Tray
No. 10 (COM10)
ISO-C5
DL
Monarch
Multi-Purpose Tray
Envelope
Preparation before Loading Envelopes
1Take ve or so pieces of envelopes, fan them well
to eliminate curls, and level the stack at.
Press the stack along
the four side edges.
2To prevent the sealing edge of the seal ap from
oating from the body of the envelope, press the
envelope in the four corners and expel the air.

Loading Envelopes
13
Search
AVPP-TBM
Available Paper
How to use the search number P.43
For available paper, see the following.
When loading envelopes in the multi-
purpose tray
1Check the orientation of the stack of envelopes,
and load it in the multi-purpose tray.
NOTE
Basic Handling Operations for the Multi-
Purpose Tray P. 9
2
3
4Press [OK].
Press
Select the
type of
envelopes.

14
Images Are Shifted/Slanted/Irregularities Appear in Images/Images Are Faint
Printing Results Are Not Satisfactory
Irregularities Appear in
Images/Images Are Faint
Images Are Shifted/Slanted
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation].
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
Search
0YRY-0HL
Adjusting Gradation
User's Guide
How to use the search number P.43
Solution 1
Solution 2


Black Streaks Appear in Images
15
Black Streaks Appear in
Images
Is the document feed scanning area
dirty?
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder cover, and wipe the roller with
a damp, well wrung-out cloth.
3. After all dirt is cleaned o, wipe the roller with a
dry soft cloth.
CAUTION!
Rotate the roller while cleaning.
4. Close the feeder cover.
5. Open the feeder, and clean the upper side thin
and long glass area using the supplied glass-
cleaning sheet.
NOTE
Do not use glass cleaner or an alcohol solution, etc.,
as they will strip away the stain-proof coating.
Solution 6. Clean the lower side thin and long glass area
using the supplied glass-cleaning sheet.
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
NOTE
If black streaks still appear after dirt removal,
perform the following procedure to execute [Clean
Feeder].
For more information User's Guide


White Streaks/Color Streaks Appear in Images
16
White Streaks/Color Streaks
Appear in Images
Cleaning the dust-proof glass.
The dust-proof glass for each toner cartridge can
be cleaned simply by removing and reinserting the
toner cartridge.
1. Turn the power OFF, and remove the power plug
from the power outlet.
2. Open the front cover.
3. Pull out the toner cartridge.
Solution 4. Insert the removed toner cartridge back into
place.
CAUTION!
For the other three toner cartridges, repeat
steps 3 and 4.
5. Close the front cover.
6. Insert the power plug into the power outlet, and
turn the power ON.
POINT
If the problem cannot be resolved, clean the
document feed scanning area. 15
Printing Results Are Not Satisfactory


Bleed-through Occurs
17
Bleed-through Occurs
Set the type of original properly.
If bleed-through is observed with the copy result,
setting the type of original can improve the
problem, giving a neat copy.
1. Press [Copy (Prevent Bleed-Thru)] on the Home
screen.
2. Press [Yes].
Set a lower background density.
If bleed-through is observed with the original,
setting a lower background density can improve
the problem, giving a neat copy.
1. Press
2. Select the function.
3. Press [Options].
4. Press
Example: Fax
Solution 1
Solution 2
5. Press
POINT
To make a manual adjustment, press [Adjust] and
adjust the background density with [-] and [+]
press [OK].
6. Press [OK].

Paper Jams Occur
18
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POINT
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy.
Search
0YRY-0JX
Clearing Paper Jams
User's Guide
How to use the search number P.43
If Paper Jams Occur


Paper Jams Occur Frequently
19
Paper Jams Occur Frequently
Check the paper type setting.
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper drawer P. 8
• For multi-purpose tray P. 9
• For optional paper sources User's Guide
1. Press
Remove paper fractures.
If you forcibly remove the jammed paper,
torn scraps of paper may remain in the
main unit or optional devices. If paper tears,
check that there are no scraps of paper
inside and try to remove all of the scraps
(Do not try to pull out the jammed paper
forcibly).
Solution 3
Solution 4
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Check the paper feed.
If paper jams occur due to overlapping of
sheets of paper when being fed, reload the
paper by changing the orientation.
Solution 1
Solution 2


Paper Is Not Fed
20
Loading Paper or Paper Settings Cannot Be Done Successfully
Paper Is Not Fed
Open the paper source to check whether
paper has been loaded properly.
•Adjust the paper guides
Adjust the guide exactly.
Multi-purpose tray
•Check if the paper is sticking together.
First fan the paper stack well and then load it.
•Check whether the appropriate paper
has been loaded in the paper source.
For available paper, see the following.
Search
AVPP-TBM
Available Paper
User's Guide
How to use the search number P.43
Solution 1
•Remove the excess amount of paper.
Make sure that the paper stack does not
exceed the load limit line ( ).
•Load paper of the same size and same
type in the same paper source.
You cannot load paper of dierent sizes
or dierent types in one paper source.
Check the paper type setting.
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
• For paper drawer P. 8
• For multi-purpose tray P. 9
• For optional paper sources User's Guide
1. Press
Solution 2