Canon IMAGERUNNER ADVANCE SERIES Installation guide

FAQ Guide
FT6-2269 (010) XXXXXXXXXX Copyright CANON INC. 2019 PRINTED IN CHINA
Please read "Important Safety Instructions" before
operating this product. P.36
After you finish reading this guide, store it in a safe place for
future reference.
The information in this document is subject to change
without notice.
What is
Your Question?
https://oip.manual.canon

2
PaperJamsOccur .............................16
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 17
If Paper Jams Occur P.
16
Check the Following First. . . . . . . . . . . . . . . . . . .4
The Machine Does Not Respond to the
Computer.....................................5
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further. . . . . . . . . 5
If You Cannot Send Documents to
a Server Using [Scan and Send]. . . . . . . . . . . . . . . 22
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 22
Scanned Documents Cannot Be E-Mailed. . . . . . 23
If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 24
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 25
The Machine Does Not
Operate P.4
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6
When You Have Loaded a Different Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 6
Loading Paper in the Multi-Purpose Tray. . . . . . . . 8
Loading Paper with Printed Logos . . . . . . . . . . . . . 10
LoadingEnvelopes............................11
How to Load Paper P.
6
P. 22
What's Your Problem?
Contents

3
Canceling Copy/
Print Jobs P.26
Installing the
Printer Driver P.27
Replacement Parts P.28
An Error Screen Is
Displayed P.30
Images Are Shifted/Slanted. . . . . . . . . . . . . . . . . . . . 13
Irregularities Appear in Images/Images
AreFaint.....................................13
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 14
Bleed-throughOccurs.........................15
Printing Results Are
Not Satisfactory P.
13
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.32
Appendix P.36
You Can Consult the User's Guide! . . . . . . . .43
If You Notice a Search Number. . . . . . . . . . . .43
Do You Want to
Know More? P.43
P. 18
PaperIsNotFed...............................18
If the "Load paper." Message Is Displayed . . . . . . 19
Printing Cannot Be Performed on the Expected
SideofPaper.................................20
Printing Cannot Be Performed with the
ExpectedSize................................20
In Two-Sided Printing, the Print Direction Differs
between the Front and Back Sides of the Paper . . . 21

4
Check the Following First
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.30
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power
indicator
I (ON)
*
* Note that the power plug or outlet may be
different in shape depending on the region.
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
0YAS-006
Setting up the Network Environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the Following First

5
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn off the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be processed.
2. Check that the main power indicator has turned
off.
3. Press the power switch again.
Install the printer driver again.
N O T E
For more information P.27
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
0YAS-022
Logging into the Machine
User's Guide
How to use the search number P.43
Solution

6
Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
Loading Paper in the Paper
Drawer
1
2Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3First fan the paper stack well and then load it.
Make sure that this
line is not exceeded.
The print side face up
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POI N T
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.32
When you have loaded a different type of paper
than the preset one, be sure to change the paper
type setting. on the right half of this page
1
2Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
4
POI N T
If the displayed paper size is different from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.

7
When You Have Loaded a Dierent Type of Paper than the Preset One
5
CAUTION!
Make sure to select the paper of appropriate
basis weight.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
0YAS-02E
Specifying custom size paper
User's Guide
How to use the search number P.43
1. Select the
paper type.
0YAS-0KU
Hardware Specifications
How to use the search number P.43
For available paper, see the following.

8
Loading Paper in the Multi-Purpose Tray
How to Load Paper
1
2Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
POI N T
Pull out the tray extension when loading large-
sized paper.
3First fan the paper stack well, align the edges
on a flat surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4
If the paper type setting does not match
the paper you have loaded
Change the setting manually.
1
2
3Press [OK]
2. Press
1. Select the
paper size.
Press
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray

9
Loading Paper in the Multi-Purpose Tray
When you have loaded custom size
paper
0YAS-02F
Specifying custom size paper
User's Guide
How to use the search number P.43
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face down.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POI N T
You can use only paper printed with this
machine.
0YAS-0KU
Hardware Specifications
How to use the search number P.43
For available paper, see the following.

10
Loading Paper with Printed Logos
How to Load Paper
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on A4 size paper
Orientation
Printing result
Paper Drawer Multi-Purpose Tray
Co.Ltd.
Paper Drawer
Paper
Logo
Co. td.L
Multi-Purpose Tray
ABC
Co. Ltd.
Co.Ltd.
Co. td.L
ABC
Co. Ltd.
N O T E
When copying to paper with printed logos
User's Guide
N O T E
Basic Paper Loading Operations
•For paper drawer P.6
•For multi-purpose tray P.8