Canon IMAGERUNNER ADVANCE SERIES Installation guide

FAQ Guide
FT6-2269 (010) XXXXXXXXXX Copyright CANON INC. 2019 PRINTED IN CHINA
Please read "Important Safety Instructions" before
operating this product. P.36
After you finish reading this guide, store it in a safe place for
future reference.
The information in this document is subject to change
without notice.
What is
Your Question?
https://oip.manual.canon

2
PaperJamsOccur .............................16
Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 17
If Paper Jams Occur P.
16
Check the Following First. . . . . . . . . . . . . . . . . . .4
The Machine Does Not Respond to the
Computer.....................................5
The Authentication Screen (Logon Screen) Is
Displayed and You Cannot Go Further. . . . . . . . . 5
If You Cannot Send Documents to
a Server Using [Scan and Send]. . . . . . . . . . . . . . . 22
Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 22
Scanned Documents Cannot Be E-Mailed. . . . . . 23
If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 24
If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 25
The Machine Does Not
Operate P.4
Scan/Fax Cannot Be
Performed Successfully
Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6
When You Have Loaded a Different Type of
Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 6
Loading Paper in the Multi-Purpose Tray. . . . . . . . 8
Loading Paper with Printed Logos . . . . . . . . . . . . . 10
LoadingEnvelopes............................11
How to Load Paper P.
6
P. 22
What's Your Problem?
Contents

3
Canceling Copy/
Print Jobs P.26
Installing the
Printer Driver P.27
Replacement Parts P.28
An Error Screen Is
Displayed P.30
Images Are Shifted/Slanted. . . . . . . . . . . . . . . . . . . . 13
Irregularities Appear in Images/Images
AreFaint.....................................13
Black Streaks Appear in Images . . . . . . . . . . . . . . . . 14
Bleed-throughOccurs.........................15
Printing Results Are
Not Satisfactory P.
13
Loading Paper or Paper
Settings Cannot Be Done
Successfully
Illustrated Index P.32
Appendix P.36
You Can Consult the User's Guide! . . . . . . . .43
If You Notice a Search Number. . . . . . . . . . . .43
Do You Want to
Know More? P.43
P. 18
PaperIsNotFed...............................18
If the "Load paper." Message Is Displayed . . . . . . 19
Printing Cannot Be Performed on the Expected
SideofPaper.................................20
Printing Cannot Be Performed with the
ExpectedSize................................20
In Two-Sided Printing, the Print Direction Differs
between the Front and Back Sides of the Paper . . . 21

4
Check the Following First
Is a message displayed on the touch
panel display?
Message
Simple Message
N O T E
If an error message is displayed P.30
Check 1
Is the main power indicator O?
If the main power indicator does not light
when you turn the main power ON, check
the power plug.
Main power
indicator
I (ON)
*
* Note that the power plug or outlet may be
different in shape depending on the region.
Check 3
Is lit?
Press this to cancel the
Sleep mode.
Check 2
Is the machine correctly connected to
the computer?
Check the network connection.
0YAS-006
Setting up the Network Environment
User's Guide
How to use the search number P.43
Check 4
The Machine Does Not Operate
Check the Following First

5
The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further
Set the IP address again.
0YAS-00K
Setting an IP Address
User's Guide
How to use the search number P.43
Solution 3
Restart the machine.
1. Press the main power switch to turn off the
machine.
CAUTION!
Note that turning OFF the machine deletes the
data that is waiting to be processed.
2. Check that the main power indicator has turned
off.
3. Press the power switch again.
Install the printer driver again.
N O T E
For more information P.27
Solution 1
Solution 2
The Machine Does Not Respond
to the Computer
The Authentication Screen
(Logon Screen) Is Displayed
and You Cannot Go Further
Log on to the machine using a
registered user ID.
To continue the operation when the
authentication screen (logon screen) is
displayed, it is necessary to log on with a
registered user ID.
0YAS-022
Logging into the Machine
User's Guide
How to use the search number P.43
Solution

6
Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One
How to Load Paper
When You Have Loaded a Dierent
Type of Paper than the Preset One
Loading Paper in the Paper
Drawer
1
2Slide the light blue knobs to adjust the positions
of the paper guides.
Align the protrusion to the
appropriate paper size marking.
3First fan the paper stack well and then load it.
Make sure that this
line is not exceeded.
The print side face up
4Place the paper drawer back into the machine.
CAUTION!
Be careful not to get your ngers caught
between the paper drawer and the machine.
POI N T
When you have changed the paper size, replace
the paper size label with an appropriate one, as
necessary. P.32
When you have loaded a different type of paper
than the preset one, be sure to change the paper
type setting. on the right half of this page
1
2Press [Preferences] [Paper Settings] [Paper
Settings] on the touch panel display.
3
4
POI N T
If the displayed paper size is different from the
loaded paper size, adjust the paper guides.
2. Press [Set].
Press
Select the
paper source.
1. Check the
paper size.

7
When You Have Loaded a Dierent Type of Paper than the Preset One
5
CAUTION!
Make sure to select the paper of appropriate
basis weight.
2. Press [OK].
6Press [OK].
When you have loaded custom size
paper
Specify the paper size manually.
0YAS-02E
Specifying custom size paper
User's Guide
How to use the search number P.43
1. Select the
paper type.
0YAS-0KU
Hardware Specifications
How to use the search number P.43
For available paper, see the following.

8
Loading Paper in the Multi-Purpose Tray
How to Load Paper
1
2Adjust the position of the paper guides.
Align the paper
guides to the paper
size markings.
Tray extension
POI N T
Pull out the tray extension when loading large-
sized paper.
3First fan the paper stack well, align the edges
on a flat surface, and then load it.
Make sure that this line is not exceeded.
The print side face down
4
If the paper type setting does not match
the paper you have loaded
Change the setting manually.
1
2
3Press [OK]
2. Press
1. Select the
paper size.
Press
1. Select the
paper type.
2. Press
Loading Paper in the Multi-
Purpose Tray

9
Loading Paper in the Multi-Purpose Tray
When you have loaded custom size
paper
0YAS-02F
Specifying custom size paper
User's Guide
How to use the search number P.43
Printing on the back side of printed
paper
1. Load paper in the multi-purpose tray the
print side face down.
2. In the [Paper Type] selection screen,
press [2nd Side of 2-Sided Page].
CAUTION!
For this operation, paper can only be loaded
in the multi-purpose tray.
POI N T
You can use only paper printed with this
machine.
0YAS-0KU
Hardware Specifications
How to use the search number P.43
For available paper, see the following.

10
Loading Paper with Printed Logos
How to Load Paper
Loading Paper with Printed Logos
Refer to the table below to load paper with printed logos.
Example: When printing on A4 size paper
Orientation
Printing result
Paper Drawer Multi-Purpose Tray
Co.Ltd.
Paper Drawer
Paper
Logo
Co. td.L
Multi-Purpose Tray
ABC
Co. Ltd.
Co.Ltd.
Co. td.L
ABC
Co. Ltd.
N O T E
When copying to paper with printed logos
User's Guide
N O T E
Basic Paper Loading Operations
•For paper drawer P.6
•For multi-purpose tray P.8

11
Loading Envelopes
Loading Envelopes
CAUTION!
• Envelopes can be loaded in the multi-purpose tray or the optional Envelope Cassette Module-A.
• Do not use envelopes that have glue attached to their aps, as the glue may melt due to the heat and pressure of
the xing unit.
• Do not print on the reverse side of the envelopes (the side with the glued areas).
• For the multi-purpose tray, load envelopes with the front side face down. For the loading orientation, see the table
below.
Multi-Purpose Tray
No. 10 (COM10)
ISO-C5
DL
Monarch
Multi-Purpose Tray
Envelope
Preparation before Loading Envelopes
1Take five or so pieces of envelopes, fan them well
to eliminate curls, and level the stack flat.
Press the stack along
the four side edges.
2To prevent the sealing edge of the seal flap from
floating from the body of the envelope, press the
envelope in the four corners and expel the air.

12
Loading Envelopes
How to Load Paper
When loading envelopes in the multi-
purpose tray
1Check the orientation of the stack of envelopes,
and load it in the multi-purpose tray.
N O T E
Basic Handling Operations for the Multi-
Purpose Tray P.8
2
3
4Press [OK].
Press
Select the
type of
envelopes.

13
Images Are Shifted/Slanted / Irregularities Appear in Images/Images Are Faint
Irregularities Appear in
Images/Images Are Faint
The paper may have absorbed
moisture. Replace it with paper that
has not absorbed moisture.
Perform gradation adjustment.
1. Press
2. Press [Adjustment/Maintenance] [Adjust Image
Quality] [Auto Adjust Gradation] on the touch
panel display.
Follow the instructions in the screen to
perform gradation adjustment.
For more information, see the User's Guide.
0YAS-0HU
Adjusting Gradation
User's Guide
How to use the search number P.43
Solution 1
Solution 2
Printing Results Are Not Satisfactory
Images Are Shifted/Slanted
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution

14
Black Streaks Appear in Images
Black Streaks Appear in
Images
Solution
Clean the document feed scanning
areas.
1. Turn OFF the machine, and unplug the power
plug from the AC power outlet.
2. Open the feeder cover, and wipe the roller with
a damp, well wrung-out cloth.
3. After all dirt is cleaned off, wipe the roller with a
dry soft cloth.
CAUTION!
Rotate the roller while cleaning.
4. Close the feeder cover.
5. Open the feeder, and clean the upper side white
plate and thin and long glass area using the
supplied glass-cleaning sheet.
6. Clean the lower side white plate and thin and
long glass area using the supplied glass-cleaning
sheet.
7. Close the feeder.
8. Insert the power plug into the power outlet, and
turn the power ON.
N O T E
If black streaks still appear after dirt removal,
perform the following procedure to execute
[Clean Feeder].
For more information
User's Guide
Printing Results Are Not Satisfactory

15
Bleed-through Occurs
Bleed-through Occurs
Adjust a background density.
1. Press
2. Select the function on the touch panel display.
3. Press [Options].
4. Press
Example: Fax
5. Press
6. Press [OK].
Solution

16
Paper Jams Occur
Paper Jams Occur
If paper jams occur, a screen like the following appears on the touch panel display.
Follow the instructions in the screen to remove the jammed paper.
Remedy
Paper jam locations
Use these buttons and bar to operate the video.
POI N T
The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed
correctly.
If you do not understand the remedy
by referring to the screen
See the User's Guide to make sure of the
remedy. 0YAS-0JF
Clearing Paper Jams
User's Guide
How to use the search number P.43
If Paper Jams Occur

17
Paper Jams Occur Frequently
Paper Jams Occur Frequently
Check the paper type setting.
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper drawer P.6
•For multi-purpose tray P.8
•For optional paper sources
User's Guide
1. Press
Remove paper fractures.
If you forcibly remove the jammed paper,
torn scraps of paper may remain in the
main unit or optional devices. If paper tears,
check that there are no scraps of paper
inside and try to remove all of the scraps
(Do not try to pull out the jammed paper
forcibly).
Solution 3
Solution 4
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Check the paper feed.
If paper jams occur due to overlapping of
sheets of paper when being fed, reload the
paper by changing the orientation.
Solution 1
Solution 2

18
Paper Is Not Fed
Loading Paper or Paper Settings Cannot Be Done Successfully
Paper Is Not Fed
Open the paper source to check whether
paper has been loaded properly.
•Adjust the paper guides
Adjust the guide exactly.
Multi-purpose tray
•Check if the paper is sticking together.
First fan the paper stack well and then load it.
•Check whether the appropriate paper
has been loaded in the paper source.
For available paper, see the following.
0YAS-0KU
Available paper
User's Guide
How to use the search number P.43
Solution 1•Remove the excess amount of paper.
Make sure that the paper stack does not
exceed the load limit line ( ).
•Load paper of the same size and same
type in the same paper source.
You cannot load paper of different sizes
or different types in one paper source.
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper drawer P.6
•For multi-purpose tray P.8
•For optional paper sources
User's Guide
Solution 2

19
If the "Load paper." Message Is Displayed
If the "Load paper." Message
Is Displayed
Replenish paper.
If the paper source is vacant, replenish
paper.
Adjust the paper guides.
Adjust the guide exactly.
Multi-purpose tray
Solution 1
Solution 2
Check the paper type setting.
1. Press
2. Press
3. If the paper type setting does not match the
loaded paper, change the setting.
•For paper drawer P.6
•For multi-purpose tray P.8
•For optional paper sources
User's Guide
Make sure that the original size and
output paper size are correct.
1.
Check the original size and possible output sizes on
the [Printing Preferences] screen of the printer driver.
2. Load paper of the size matching the original size
setting.
POI N T
To print on paper of a size different from that of
the original, manually specify the paper size to
print on with [Output Size].
Solution 3
Solution 4

20
Printing Cannot Be Performed on the Expected Side of Paper / Printing Cannot Be Performed with the Expected Size
Loading Paper or Paper Settings Cannot Be Done Successfully
Printing Cannot Be Performed
on the Expected Side of Paper
Load paper in the correct orientation
and with the correct side face up/
down.
1. Check the loaded paper for correct orientation
and correct printing side.
Paper Drawer
The print side face up
Multi-Purpose Tray
The print side face down
N O T E
For optional paper sources
User's Guide
2. If the check result indicates that the paper is not
loaded correctly, reload the paper correctly.
Solution
Make sure that the paper size setting
matches the size of the loaded paper.
1. Replace the loaded paper with paper of the size
you want to print.
POI N T
If you want to print on the loaded paper, skip
this step 1.
2. Change the printer driver's setting of [Output
Size] so as to match with the paper to be printed
on.
Solution
Printing Cannot Be Performed
with the Expected Size
A