Canon imageRUNNER LBP3580 User manual

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Se er rv vi ic ce eG Gu ui id de e

imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide January 2013
Page ii
Published by
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042-1198
1-800-OK-CANON
E-Mail: [e-mail]
Canon U.S.A. Homepage: http://www.usa.canon.com
Canon U.S.A. Internet e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
Distributed in the United States by Canon U.S.A., Inc.
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER
LBP3580.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM
ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF
CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
REVISIONS.
REVISION HISTORY
Revision Date Sections Details
January 2013 All Release of the imageRUNNER LBP3580 Service Guide.

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COPYRIGHTS AND TRADEMARKS
This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2012. All rights reserved.
Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon
Inc. imageRUNNER is a trademark of Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon
U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for
reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No
part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or
mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly
permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to
indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of
Service Provider’s possession, use, or misuse of this Service Guide.
As an authorized Canon dealership for the imageRUNNER LBP3580, you agree that the imageRUNNER
LBP3580 and its related hardware/software accessories will not be exported from the United States
except in strict accordance with the Export Administration Regulations of the U.S. Department of
Commerce and other U.S. laws and regulations controlling exports from the United States.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information
and/or specifications contained in it at any time without notice. Additionally, all prices and availability
dates listed herein are subject to change without notice. The latest version is available online at the ISG
Central and e-Support Web sites noted above. Please make certain that you are using the latest version.
Specimens of Web pages included herein are for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE
LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS
OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,
EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF
DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK
DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE
LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR
ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE
POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND
DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

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Contents
I. Product Overview, Accessories, and Configuration---------------------------------------------1
A. Overview ------------------------------------------------------------------------------------------------------------- 1
B. Box Contents ------------------------------------------------------------------------------------------------------- 1
C. Configuration ------------------------------------------------------------------------------------------------------- 2
D. Hardware Accessory and System Options---------------------------------------------------------------- 3
1. Paper Feeder Unit PF-45----------------------------------------------------------------------------------- 3
2. Barcode Printing Kit-F1------------------------------------------------------------------------------------ 3
3. SD Card-B1----------------------------------------------------------------------------------------------------- 3
E. User Inbox Storage Capability -------------------------------------------------------------------------------- 4
F. Security Features-------------------------------------------------------------------------------------------------- 4
1. Department ID Management------------------------------------------------------------------------------ 4
2. Data Security -------------------------------------------------------------------------------------------------- 4
3. Network Security--------------------------------------------------------------------------------------------- 5
II. Dealer Sales/Service Authorization-------------------------------------------------------------------6
III. Educational Training---------------------------------------------------------------------------------------7
A. Training Program Overview------------------------------------------------------------------------------------ 7
B. Certification --------------------------------------------------------------------------------------------------------- 7
C. Who Should Complete------------------------------------------------------------------------------------------- 7
D. Training Facilities ------------------------------------------------------------------------------------------------- 7
E. Prerequisites-------------------------------------------------------------------------------------------------------- 8
F. Course Format------------------------------------------------------------------------------------------------------ 8
G. Course Equipment ------------------------------------------------------------------------------------------------ 8
H. Service Materials -------------------------------------------------------------------------------------------------- 9
IV. Servicing Notes-------------------------------------------------------------------------------------------- 10
A. Power and Plug Requirements-------------------------------------------------------------------------------10
B. Installation Space Requirements----------------------------------------------------------------------------11
C. Estimated Installation Times ---------------------------------------------------------------------------------11
D. Remote Support Services -------------------------------------------------------------------------------------12
1. imageWARE Remote---------------------------------------------------------------------------------------12
2. Content Delivery System ---------------------------------------------------------------------------------13
3. imageWARE Enterprise Management Console and Plug-ins---------------------------------14
E. Serviceability-------------------------------------------------------------------------------------------------------15
F. LMS (License Management System) -----------------------------------------------------------------------16
G. Recommended System Engineer Requirements-------------------------------------------------------17
H. Firmware Upgrades Using the User Support Tool-----------------------------------------------------18
I. Computer Requirements for Downloading Firmware-------------------------------------------------18
J. Service Support Tools ------------------------------------------------------------------------------------------19
K. Cleaning -------------------------------------------------------------------------------------------------------------20
L. Consumables ------------------------------------------------------------------------------------------------------21
M. Consumable Parts------------------------------------------------------------------------------------------------21
N. Periodic Replacement Parts ----------------------------------------------------------------------------------21
O. Soft Counter--------------------------------------------------------------------------------------------------------22
V. End-User Customer Service Offerings------------------------------------------------------------- 23
A. Monthly Print Volume -------------------------------------------------------------------------------------------23
B. Limited Warranty Support -------------------------------------------------------------------------------------23
1. End-User Limited Warranty Conditions--------------------------------------------------------------23
2. GPR-40 Limited Warranty --------------------------------------------------------------------------------23
3. Flat-Rate Program-------------------------------------------------------------------------------------------24
4. Warranty Parts for Repair --------------------------------------------------------------------------------26

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5. e-Tag ------------------------------------------------------------------------------------------------------------28
6. Online Limited Warranty Credit Inquiry--------------------------------------------------------------30
VI. Product Technical Support Offerings -------------------------------------------------------------- 34
A. Dealer Support Requirements--------------------------------------------------------------------------------34
B. Canon USA Support Offerings-------------------------------------------------------------------------------35
1. Canon USA Technical Support Center---------------------------------------------------------------35
2. Internet Support ---------------------------------------------------------------------------------------------37
VII. Appendix ---------------------------------------------------------------------------------------------------- 40
A. Specifications------------------------------------------------------------------------------------------------------40
B. Warranty-------------------------------------------------------------------------------------------------------------43
1. Main Unit Limited Warranty------------------------------------------------------------------------------43
2. GPR-40 Toner Assembly Limited Warranty --------------------------------------------------------44
C. List of Tables-------------------------------------------------------------------------------------------------------45
D. List of Figures -----------------------------------------------------------------------------------------------------45

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I. Product Overview, Accessories, and Configuration
A. Overview
The Canon imageRUNNER LBP3580 brings the following capabilities to
users in a small to mid-size office or workgroup environment:
Prints in B&W (Black-and-White) in speeds of up to 42 ppm
(pages-per-minute) using LTR (letter-sized) paper.
Standard front-loading paper cassette with a capacity of up to 500 sheets
and a multi-purpose tray with a capacity of up to 100 sheets (LTR, 20 lb
bond (80 g/m2)). Up to two optional paper cassettes can be added with
with a capacity of up to 500 sheets available each for a total paper
capacity of 1,600 sheets.
Features a 5-line LCD display and intuitive control panel. The distinctive
control panel features on-screen navigation to facilitate device setup,
animations to help guide operations, at-a-glance consumable levels, and
the status of current print jobs.
Standard duplex printing capabilities.
First print time of approximately 7.9 seconds.
Standard MEAP (Multifunctional Embedded Application Platform)
functionality, enables the installation of applications that run alongside
your machine’s native Print function, and enhance the capabilities of your
machine.
Handles a maximum paper size of 8 1/2” x 14” (LGL).
Includes a front-mounted USB 2.0 high-speed port for printing from USB
memory1.
Meets the ENERGY STAR guidelines for energy efficiency. Approximately
1 W of energy is used in Deep Sleep mode.
Standard UFR II, PCL, and Adobe PostScript 3 printing.
Built-in network connectivity that supports network printing.
Options include an 8 GB SD Card (for activation of Mail Box, Secured
Print and e-mail Print features) and a Barcode Printing ROM.
B. Box Contents
Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.
Table 1 – imageRUNNER LBP3580 Box Contents

imageRUNNER LBP3580

User Software (CD-ROM)

Power Cord

User Manual (CD-ROM)

Quick Setup Guide

CST Instruction Sheet

Starter Cartridge GPR-40

Warranty Card
1 Requires the Windows 7, Vista, XP/2000, or Mac OS X operating system.

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C. Configuration
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Dealer Price List on the
ISG Central Web site at http://www.isgcentral.cusa.canon.com for the most
up-to-date item numbers.
Table 2 – Configuration
Item Item Number
2
imageRUNNER LBP3580
imageRUNNER LBP3580 6469B007AA
Supplies and Consumables
GPR-40 Black Toner (Yields approximately 12,500 pages (LTR)
3
)3482B005AA
Accessory Option
Paper Feeder Unit PF-45 (500-Sheet Cassette Pedestal) 4098B001AA
System Accessories
Barcode Printing Kit-F1 0660A018AA
SD Card-B1 0655A002AA
Service Materials and Parts Catalog
imageRUNNER LBP3580 Service Manual Available for
download from the
e-Support Center
Web site
imageRUNNER LBP3580 Parts Catalog
2 Item numbers and part numbers are subject to change without notice.
3 Yield based on the ISO/IEC (International Organization for Standardization/International Electrotechnical Commission)
standard 19752.

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D. Hardware Accessory and System Options
The functionality of the imageRUNNER LBP3580 can be expanded by
installing the following hardware and system-related optional accessories.
1. Paper Feeder Unit PF-45
Holds up to 500 sheets (20 lb bond (80 g/m2))
Maximum paper size: LGL (8 1/2” x 14”)
Up to two can be added to the LBP3580
2. Barcode Printing Kit-F1
Enables you to print Barcode fonts.
Barcode Fonts available
OCR-B
Symb. FontInform
Symbole stethos
BarDIMM
USPS ZEBRA+4Stat
3. SD Card-B1
8 GB SD Card
Enables Mail Box, Secured Print and e-mail Print features

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E. User Inbox Storage Capability
User Inboxes are data storage areas that store and handle files for
printing, as long as the optional SD Card-B1 is inserted into the machine.
The Store mode enables users to store files that are printed by this
machine and saved, or data sent from a personal computer via the printer
driver. The stored files can be printed anytime using the desired settings
from the Control Panel or Remote UI.
Up to 100 user inboxes can be used, and a name can be set for each user
inbox.
IMPORTANT
Canon U.S.A., Inc. is not responsible for any damages caused to user
data that is stored on the optional SD Card. It is the customer’s
responsibility to create and maintain a data back-up plan.
It is strongly recommended to back up the data stored on the optional SD
Card.
The optional SD Card-B1 must be installed to print to user inboxes.
F. Security Features
The imageRUNNER LBP3580 machines include a comprehensive set of
security features, such as Department ID Management, Document Security,
and Network Security.
1. Department ID Management
Register a Department ID and password for each department, and
manage the machine by limiting its use to only those who enter the correct
Department ID and password. Department IDs and passwords for up to
300 departments can be registered. Use Department ID Management to
keep track of the print totals for each department.
2. Data Security
The Secure Print function enables the user to save a print job on the
optional SD Card-B1, assign the job a password, and output it later, only if
the user enters the correct password. Encrypted Secured Print is also
included with the SD Card-B1.
IMPORTANT
The optional SD Card-B1 must be installed to use the Secured Print
function.

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3. Network Security
The imageRUNNER LBP3580 machines secure network communications
by using MAC (Media Access Control) Address filters, IP Address Filters,
IPSec (Internet Protocol Security), SNMPv3 protocol, and IEEE 802.1x
authentication.
a. MAC Address Filters
A MAC address is a computer’s unique hardware number. The MAC
Address Filter permits or rejects access to the machine for up to 50
MAC addresses. It is useful for environments that use DHCP (Dynamic
Host Configuration Protocol) for IP address assignments. If DHCP
leases expire and a new IP address is issued to a certain system, the
filter can still identify the system’s MAC address, and permit or reject
access to the machine. MAC addresses can easily be added, edited,
or deleted through the Remote UI.
b. IP Address Filters
The IP Address Filter permits or rejects incoming print data from up to
16 IP addresses or ranges of IP addresses. This minimizes the risk of
data being sent out of the company to systems that are not trusted.
c. IPSec
IPSec (Internet Protocol Security) is a protocol that maintains security
by protecting IP packets transmitted over the IP network from threats,
such as theft, falsification, and spoofing. IPSec can be used to add a
security function to the basic IP (Internet Protocol) without it being
dependent on software or network configuration.
d. SNMPv3
SNMPv3 (Simple Network Management Protocol Version 3) is an
Internet-standard protocol for managing devices on IP networks.
Devices that typically support SNMP include routers, switches, servers,
workstations, and printers. Use SNMP to restrict the users who can
specify and browse the settings via the Remote UI.
e. IEEE 802.1x Authentication
IEEE 802.1x provides port-based authentication. Authentication
involves communications between a supplicant, authenticator, and
authentication server. The supplicant is authentication software on a
client device. The client device (the imageRUNNER LBP3580
machine) needs the supplicant to provide credentials, such as user
names/passwords or digital certificates, to the authenticator (a wireless
access point). The authenticator then forwards the credentials to the
authentication server (generally a RADIUS database) for verification. If
the credentials are valid in the authentication server database, the
client device is allowed to access resources located on the protected
side of the network.

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II. Dealer Sales/Service Authorization
To obtain and maintain authorization to sell or service an imageRUNNER LBP
device, every Authorized Reseller’s location must have at least one employee
who has successfully completed the appropriate imageRUNNER LBP
device-training program, and who has been certified, as described in Educational
Training.

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III. Educational Training
A. Training Program Overview
The imageRUNNER LBP3580/ imageCLASS LBP6780 Online Training e-
Learning course provides the technician with the knowledge required for
installing, upgrading, servicing, and maintaining the imageRUNNER
LBP3580/ imageCLASS LBP6780 devices in the field.
The e-Learning course focuses on the features and functions, functional
systems, disassembly, component identification, troubleshooting, and
servicing procedures to support these devices in standalone and networked
environments.
The imageRUNNER LBP3580/imageCLASS LBP6780 online course is
available via e-Support Center Training Web site.
B. Certification
Technicians, who successfully complete the imageRUNNER
LBP3580/LBP5280 online course and pass the certification exam, are
authorized to service and support the imageRUNNER LBP3580/
imageCLASS LBP6780.
C. Who Should Complete
All service technicians responsible for installing and supporting the
imageRUNNER LBP3580 and imageCLASS LBP6780 printers must
successfully complete this training to receive technical support and dealer
authorization to sell these products.
Note: Our current support policy dictates that only those technicians who
have completed the training program are entitled to live, phone-based support
through our TSC (Technical Support Center). However, self-service support
(software downloads, knowledgebase articles, support forums, technical
publications) is available through the Canon U.S.A., Inc. (hereinafter referred
to as (“Canon USA”)) e-Support Center Web site for all technicians. (Refer to
the Technical Support section on the e-Support Center Web site for
entitlement details.)
D. Training Facilities
The online course is located in the e-Learning center on the Canon USA
e-Support Center Web site: http://www.support.cusa.canon.com. Certification
maps on the e-Support Center Web site provide easier access to the training.
This e-Learning course can be conducted at any Dealer facility that is suitable
for online student learning. An imageRUNNER LBP3580 device must be
available to complete the labs.

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E. Prerequisites
There are no prerequisites of this training course.
It is highly recommended a service technician have:
Prior experience with Canon devices
Experience with taking eLearning courses
Familiarity with common hand tools to disassemble and service Canon
devices
F. Course Format
This lesson and topic-based online course covers installation, maintenance,
and disassembly of the imageRUNNER LBP3580 and imageCLASS
LBP6780 with regard to troubleshooting and proactive servicing.
A print version of the course is available through file download. Learning
resources used during training are available through file download, and
include the service manuals quick setup guide, e-Manual User Guide and
parts catalogs for each device in PDF format.
This course takes approximately 2 hours to complete. It is important that a
quiet, non-distracting learning area be set up by the student beforehand to
effectively take this training and complete the assessment exam.
G. Course Equipment
Windows-based Web browser with access to Canon’s e-Support Center
Training Web site
Flash Player Plug-in
Enabling file downloads via the Web browser is required to download the
documents supplied within the course.
Note: When downloading files using Internet Explorer 8, the file download
option is disabled by default. To enable file downloading follow these
steps:
1. Open Internet Explorer and click on the [Tools] menu and then
[Internet Options].
2. Select the [Security] tab and then click [Custom Level…].
3. Scroll down in the Security Settings list until you see the [Downloads]
section.
Enable Automatic prompting for file downloads
Enable File Download
4. Click OK until you close all dialog boxes. Then close and reopen your
Internet Explorer browser.

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H. Service Materials
The materials required for the imageRUNNER LBP3580/LBP5280 Online
Training program are listed in the table below.
Table 3 – Service Materials
Model/Accessory Item Location
imageRUNNER LBP3580
and
imageCLASS LBP6780
e-Learning Training
Program Conducted online
Service Manual Downloadable from the
Download Center on the e-
Support Center Web site
and from within the online
course.
Parts Catalog

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IV. Servicing Notes
A. Power and Plug Requirements
The imageRUNNER LBP3580 device requires a NEMA 5-15 receptacle for
proper operation. Before installation, confirm that a proper NEMA receptacle
is available for this device. It is not necessary to have a dedicated line.
Table 4 – Power and Plug Requirements
NEMA 5-15 Receptacle

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B. Installation Space Requirements
The approximate installation space requirements for the imageRUNNER
LBP3580 are shown below. Always ensure that there is enough space for
service and operation of the device.
Table 5 – Main Unit Installation Space Requirements
Main Unit with the Optional Paper Feeder
Paper Feeder Unit PF-45
C. Estimated Installation Times
The table below indicates the estimated length of time needed to unpack and
install the machine and optional paper cassette. The estimated installation
times are based on one (1) experienced technician or end-user.
Table 6 – Estimated Installation Times
Description Estimated Time
imageRUNNER LBP3580 4.5 minutes
Paper Feeder Unit PF-45 1 minute

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D. Remote Support Services
Remote support services consist of imageWARE Remote, the CDS (Content
Delivery System), and iWEMC (imageWARE Enterprise Management
Console).
1. imageWARE Remote
The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.
An imageRUNNER LBP device, with the embedded Remote Diagnostic
System enabled, transmits meter readings and service alerts directly to
the UGW (Universal Gateway) database.
The optional Remote Diagnostic System 4 (RDS) Plug-in to the
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition, the
plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate
the data to your dealership’s back-end device management system.
imageWARE Remote provides the following labor cost reduction benefits:
Retrieve meter readings for billing, which reduces the need for an on-
site meter read or a phone call to the customer to read the meters.
Anticipate part requirements by monitoring the imageRUNNER LBP
meter readings. Monitoring the page counter and service part counter
data, the service technician can anticipate when a part requires
replacement and have the part available during the next scheduled
service visit.
Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.
This enables the service technician to visit the customer with
service alert information and necessary parts, thereby, reducing
revisits by the service technician due to the unavailability of service
parts.
Resolve simple issues over the phone, which reduces the need for
an on-site service visit.
4 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the Canon eSupport Center Website.

imageRUNNER LBP3580
Service Guide

Schedule firmware downloads to one or more imageRUNNER
devices
via the CDS (Content Delivery System), which reduces the
need for an on
2.
Content Delivery System
The CDS is Canon’s next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform) applications to imageRUNNER
the CDS include reduced service costs (labor and travel), and improved
first-
call resolution and having the latest version of firmware always
available to download and install on the imageRUNNER
With the CDS end
(.jar files and license files) from the CDS server via the User Interface of
the imageRUNNER
related manuals are available from the CDS website
(
http://www.canon.com/fau/downloads
However, the value of using the CDS is realized when updating multiple
imageRUNNER
for firmware downloading and installa
There are three methods, which helps you to deliver firmware updates to
imageRUNNER
Table 7 –
CDS Firmware Delivery Methods
Method
Scheduled
Update
(at device)
Update
(remotely
through
UGW +
CDS)
Update
(at device)
imageRUNNER
LBP3580
Service Guide
Schedule firmware downloads to one or more imageRUNNER
via the CDS (Content Delivery System), which reduces the
need for an on
-site firmware upgrade.
Content Delivery System
The CDS is Canon’s next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform) applications to imageRUNNER
LBP
devices. The advantages of
the CDS include reduced service costs (labor and travel), and improved
call resolution and having the latest version of firmware always
available to download and install on the imageRUNNER
LBP
With the CDS end
-user
s are able to download select MEAP applications
(.jar files and license files) from the CDS server via the User Interface of
the imageRUNNER
LBP
device. Additionally, select client applications and
related manuals are available from the CDS website
http://www.canon.com/fau/downloads
).
However, the value of using the CDS is realized when updating multiple
imageRUNNER
LBP
devices. You can save up to 40 minutes per machine
for firmware downloading and installa
tion.
There are three methods, which helps you to deliver firmware updates to
imageRUNNER
LBP devices:
CDS Firmware Delivery Methods
Download
Firmware Install Firmware Frequency
Scheduled
Update
(at device)
Automatic Automatic Recurring
periodically
updates after initial
one
Update
(remotely
through
UGW +
CDS)
13 hours
to 7 days
in advance
Automatic One time as
scheduled
Eliminate technician
Manual
Reduce duration of
Update
(at device)
Up to 7
days in
advance
Automatic One time as
scheduled
Fully unattended
Manual One time on
demand
LBP3580
Service Guide
January 2013
Page 13
Schedule firmware downloads to one or more imageRUNNER
LBP
via the CDS (Content Delivery System), which reduces the
The CDS is Canon’s next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
devices. The advantages of
the CDS include reduced service costs (labor and travel), and improved
call resolution and having the latest version of firmware always
LBP
devices.
s are able to download select MEAP applications
(.jar files and license files) from the CDS server via the User Interface of
device. Additionally, select client applications and
related manuals are available from the CDS website
However, the value of using the CDS is realized when updating multiple
devices. You can save up to 40 minutes per machine
There are three methods, which helps you to deliver firmware updates to
Cost Savings
Fully unattended
updates after initial
one
-
time setup (less
than 5 minutes)
Eliminate technician
visits
Reduce duration of
technician visit
Fully unattended
update after
configuring (less
than 5 minutes),
when using
automatic
installation.

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Method A – This method ensures that the device will always have the
latest version of firmware installed. After a one-time setup by the service
technician, the imageRUNNER LBP will automatically download and
install new firmware as it becomes available. No further visits are
necessary for firmware updates.
Method B – This method enables the dealership to schedule a firmware
download to the imageRUNNER LBP via the UGW. This method also
provides the option to install the firmware automatically without a service
technician on-site or manually with a service technician on-site.
Method C – This method provides service technician with access to the
most recent version of firmware on demand at the machine as well as
having the flexibility to schedule the installation for a later time. A service
technician visit is required for each firmware update (as compared to the
one-time setup with Method A). However, the service technician no longer
needs to maintain a library of firmware versions.
3. imageWARE Enterprise Management Console and Plug-ins
imageWARE Enterprise Management Console is a web-based network
device management utility that enables centralized installation and
management of network devices installed across enterprises.
imageWARE Enterprise Management Console provides the customer with
the ability to discover devices, view device status, manage device settings
using tasks, and notify end-users of device errors via e-mail. The
capabilities of imageWARE Enterprise Management Console are
expanded using optional plug-in applications.
The imageWARE Enterprise Management Console and many plug-ins are
available at no charge. The imageWARE Enterprise Management Console
and optional plug-ins are available for the customer and/or dealer through
Canon U.S.A.’s www.imageware.com website or to the dealer only
through Canon U.S.A.’s e-Support Center website
www.support.cusa.canon.com.

imageRUNNER LBP3580 Service Guide
imageRUNNER LBP3580 Service Guide January 2013
Page 15
E. Serviceability
The imageRUNNER LBP products are designed to improve serviceability,
quality, and deliver lower service costs, which result in increased dealer
service profitability.
Enhanced serviceability, as part of the overall design of the imageRUNNER
LBP products, enables a reduction in the time required to service the
machine’s major components. Access to common parts and frequently-used
components has been improved to enable technicians to perform tasks more
efficiently.
In addition, technology improvements and the FRU (Field Replaceable Unit)
Program have reduced parts pricing, improved the cost per copy, and
reduced the price of the fixing roller.
Finally, the use of Remote Support Services provides your dealership with
remote meter reading and service monitoring capabilities using imageWARE
Remote, as well as the ability to maintain up-to-date machine firmware
downloads remotely and unobtrusively by using the CDS. All of these factors
combined, helps to reduce the overall cost per copy, and enables competitive
suggested maintenance pricing and favorable margins.