Canon IX-R7000 User manual

Operation Guide
IX-R7000
CANON FINETECH NISCA INC.2018-2022
4Y1-8624-050

• Canon and the Canon logo are trademarks of Canon Inc.
• Windows and Windows Server are registered trademarks or trademarks of Microsoft
Corporation in the U.S. and / or other countries.
• Adobe and Acrobat are trademarks of Adobe Systems Incorporated.
Features of the card printer IX-R7000
Easy Card Loading
Thanks to the multifunctional card case, it is possible to feed cards without
detaching the card case. (→ p7)
Strengthened Security
• You can anchor the printer with a cable using the security cable slot. (→p55)
• It is easy to store cards in the removable card case. (→p55)
Easy Operation
Use of ink ribbon/transfer film cassettes makes it easy for anyone to change
ribbons and films. (→p13)
Easy Setup
The printer comes with a printer driver CD, so if you also have the ink ribbon,
transfer film, and cards (available separately), you can use the printer
immediately after setup. (→Getting Started Guide)
About Symbols
Indicates a warning concerning operations that may lead to death or injury to persons if
not performed correctly. To use the machine safely, always pay attention to these
warnings.
Indicates a caution concerning operations that may lead to injury to persons if not
performed correctly. To use the machine safely, always pay attention to these cautions.
Indicates operational requirements and restrictions. Be sure to read these items carefully
to operate the machine correctly, and avoid damage to the machine or property.
Indicates a clarification of an operation, or contains additional explanations for a
procedure.
Indicates helpful reference information for using the manual.
Note

Contents
Contents
Part Names and Descriptions.....................................................................................1
Front Side of the Printer..........................................................................................1
Inside the Top Cover ...............................................................................................2
Rear Side of the Printer ..........................................................................................3
Front Cover .............................................................................................................4
Operation Panel ......................................................................................................5
Basic Card Printing Methods .....................................................................................6
Turning the Printer On and Off................................................................................6
Loading Cards ........................................................................................................7
Loading Cards into the Card Case .....................................................7
Manually Loading Cards One by One ................................................9
Loading Magnetic/IC Cards..............................................................10
Printing..................................................................................................................11
Removing Cards ...................................................................................................12
Changing the Ink Ribbon and Transfer Film..........................................................13
Checking Replacement Period, and Preparation .............................13
Changing the Ink Ribbon..................................................................14
Transfer Film Replacement...............................................................17
Cleaning Tape Replacement ............................................................21
Normal Mode and User Mode ...................................................................................22
Normal Mode and User Mode...............................................................................22
Normal Mode....................................................................................22
User Mode........................................................................................23
Switching to User Mode........................................................................................23
Basic User Mode Operations................................................................................24
Moving to the Next Menu (Switching to Menus on the Same Level) 24
Moving to a Sub-menu (Switching to Menus on a Lower Level).......24
Returning to the Main Menu (Switching to Menus on a Higher Level) .
25
Switching to Normal Mode (Exiting User Mode)...............................25
Printer Settings..........................................................................................................26
Counting the Number of Cards that Are Printed ...................................................26
Displaying the Total Number of Sides that Are Printed .........................................27
Checking the Type and Remaining Quantity of the Ink Ribbon or Transfer Film...28
Checking the Program Version and Serial Number ..............................................29
Turning the Error Alarm On or Off.........................................................................30

Full Color Card Printer
Reduce Printer Power Consumption.....................................................................31
Adjusting the Print Results....................................................................................32
Adjusting the Printing Position..........................................................32
Adjusting the Contour Level .............................................................34
Adjusting the Hue .............................................................................35
Adjusting the Color Shift (Vertical) of an Image................................36
Correcting Image and Text Misalignment (Horizontal)......................37
Adjusting the Color Shift of an Image (Horizontal) ...........................38
Setting the Type of Ink Ribbon or Transfer Film to Use.........................................40
Notification of Time for Ink Ribbon and Transfer film Replacement ......................42
Setting the Types of Card to Use ..........................................................................43
Adjusting the Feed Gate Depending on Card Thickness .................43
Optimizing Transfer Conditions.........................................................44
Correcting Card Curl.............................................................................................47
Switching the Card Ejection Slot...........................................................................48
Set the Orientation of Magnetic Cards/IC Cards to Load .....................................50
Set the Orientation of Cards to Eject ....................................................................51
Changing Network Connection Settings ...............................................................53
Preventing Theft and Unauthorized Usage...........................................................55
Preventing Theft of the Printer (Security Cable Slot)........................55
How to Store Cards (Removing the Card Case) ..............................55
Cleaning .....................................................................................................................56
Before Cleaning ....................................................................................................56
Cleaning with a Cleaning Card .............................................................................56
Cleaning the Cleaning Roller ................................................................................60
Cleaning the Feeding Roller .................................................................................62
Cleaning the Transport Roller ...............................................................................63
Cleaning the Reverse Roller .................................................................................65
Filter Cleaning.......................................................................................................67
Troubleshooting ........................................................................................................68
When an Error Message Appears ........................................................................68
Clearing an Error ..............................................................................68
How to Clear an Error.......................................................................68
When a Message Appears ...................................................................................73
When a Card is Jammed... ...................................................................................75
If the Ink Ribbon or Transfer Film are Cut .............................................................76
When Cards are Not Printed Correctly..................................................................78
Other Troubles ......................................................................................................82
When These Solutions Don't Work... ....................................................................83

Contents
Appendix ....................................................................................................................84
Consumables........................................................................................................84
Ink Ribbon/Transfer Film...................................................................84
Cleaning Card ..................................................................................84
Cleaning Tape ..................................................................................84
Updating the Printer Software...............................................................................85
Checking the Firmware Version........................................................85
Update the Firmware........................................................................85
Confirming the Printer Driver Version...............................................87
Install the Printer Driver....................................................................87
Opening the Printer Driver Settings Screen..........................................................88
Opening the Setting Screen (From the Start Menu) .........................88
Opening the Setting Screen (From the Application) .........................88
Changing the Settings or Confirming the Status from the Setting
Screen ..............................................................................................88
Menu Route Map (User Mode) .............................................................................89
Main Specifications...............................................................................................91
Index ...........................................................................................................................92

1
Part Names and Descriptions
Front Side of the Printer
*1 When using CR-80 cards (size: 3.375" x 2.125" (86 mm x 54 mm), thickness: 0.03" (0.76 mm)).
aTop cover
Open when loading cards or cleaning the
feeding roller.
bOperation panel
Includes the keys, the LCD panel, and LED
indicator for operating the printer.
→See "Operation Panel" on page 5 for detailed
operation panel part names and descriptions.
cFront cover
Open when changing ink ribbons and transfer
film, and when cleaning the cleaning roller.
→See "Front Cover" on page 4 for information about
the names of parts inside the cover and their
descriptions.
→See "Changing the Ink Ribbon and Transfer Film"
on page 13 for details about changing the ink ribbon
cartridge.
→See "Cleaning" on page 56 for instructions on
cleaning the cleaning roller.
dOpen cover switch
Front cover opening switch. Press to open the
front cover.
ePower switch
Turns the power on and off.
→See "Turning the Printer On and Off" on page 6 for
instructions on turning the power on and off.
fCard stacker
A maximum of 250 cards*1 can be stacked by
attaching the card ejection slot (left).
→See the "Getting Started Guide" for instructions on
attaching.
gCard ejection slot (left)
Ejects correctly printed cards and cards with
errors. You can select between Card ejection
slot (left) and (right) for card ejection.
The factory default is set so both correctly
printed cards are output from Card ejection slot
(left).
→See "Switching the Card Ejection Slot" on page 48
for information about switching the card ejection slot.
a
g
f
b
de
c

Part Names and Descriptions
2
Inside the Top Cover
Interior of the top cover.
*1 When using CR-80 cards (size: 3.375" x 2.125" (86 mm x 54 mm), thickness: 0.03" (0.76 mm)).
aCard case
Up to 250*1 cards can be loaded at one time.
You can adjust the gate gap to match the
thickness of the fed cards. The factory default is
set so the gap corresponds to feeding of cards
of 0.76 mm in thickness.
→See "Loading Cards" on page 7 for instructions on
loading cards and details about which cards you can
use.
→See "Adjusting the Feed Gate Depending on Card
Thickness" on page 43 for instructions on adjusting
the gate gap.
bFeeding roller
Pulls loaded cards into the printer.
→See "Cleaning the Feeding Roller" on page 62 for
feeding roller cleaning instructions.
cTop access cover
Open when cleaning the transport roller or
reverse roller.
→See "Cleaning the Transport Roller" on page 63 for
instructions on how to eject jammed cards.
→See "Cleaning the Reverse Roller" on page 65 for
instructions on how to eject jammed cards.
dCard case lock
When loading cards, pull the lock to open the
card case.
→See "Loading Cards" on page 7 for instructions on
loading cards.
ab
c
d

3
Rear Side of the Printer
*1 Do not connect other than the specified optional units. Connecting these units could damage them.
aCard ejection slot (right)
Ejects correctly printed cards and cards with
errors.
Card ejection slot (left) or (right) can be
selected.
The factory default is set so cards with errors
are output from card ejection slot (right).
→See "Switching the Card Ejection Slot" on page 48
for information about switching the card ejection slot.
bUSB cable port
USB (A terminal) x1 and USB (B terminal) x1.
Connect the B terminal and the computer using
the provided USB cable. Additionally, connect
the optional enhancement unit using the A
terminal.
→See the "Getting Started Guide" for instructions on
connecting the cable.
cLAN cable port
Connect to the network using the LAN cable.
→See the "Getting Started Guide" for instructions on
connecting the cable.
dPort for enhancing function
Used for enhancing function*1
eSecurity cable slot
Use the security cable slot to prevent theft of the
printer.
→See "Preventing Theft and Unauthorized Usage" on
page 55 for instructions on using the security cable
slot.
fPower cord port
Used to connect the power cord.
→See the "Getting Started Guide" for instructions on
connecting the cord.
gFilter
Filters out airborne dirt and other foreign matter,
preventing this entering the printer. The filter can
be removed for cleaning.
→See "Filter Cleaning" on page 67 for filter cleaning
instructions.
a
b
c
e
g
f
d
(OPTION)
(PC)
(10/100)
RS-232C(PC) RS-232C(OPTION)

Part Names and Descriptions
4
Front Cover
Interior of the front cover.
aCard feeding knob
When cleaning transport roller, rotate the knob.
→See "Cleaning the Transport Roller" on page 63 for
cleaning instructions.
bReverse feeding knob
Rotating the dial ejects cards jammed in the
card feed slot and reverse section.
→See "When a Card is Jammed..." on page 75 for
cleaning instructions.
cCleaning roller
Removes dirt and other foreign matter stuck to
the cards.
→See "Cleaning the Cleaning Roller" on page 60 for
cleaning instructions.
dCleaning tape cassette
Remove when replacing the cleaning tape.
→See "Cleaning Tape Replacement" on page 21 for
how to change the cleaning tape.
eReverse knob
When cleaning reverse roller, rotate the knob.
→See "Cleaning the Reverse Roller" on page 65 for
cleaning instructions.
fInk ribbon cassette
Ink ribbon cassette.
→See "Changing the Ink Ribbon and Transfer Film"
on page 13 for details about changing the ink ribbon.
→See "Ink Ribbon/Transfer Film" on page 84 for
details about which ink ribbon you can use.
gTransfer film cassette
Transfer film cassette.
→See "Changing the Ink Ribbon and Transfer Film"
on page 13 for details about changing the transfer
film.
→See "Ink Ribbon/Transfer Film" on page 84 for
details about which transfer film you can use.
c
b
d
e
f
a
g

5
Operation Panel
Note
You can check the status of the printer by looking at the LED indicator.
• LED Indicator is lit (blue) ... Ready for printing.
• LED Indicator is blinking (blue, slow)... Printer is in use.
• LED Indicator is lit (orange)... Cards or ink ribbon have run out.
• LED Indicator is blinking (orange)... Card jammed, or other error has occurred.
aMENU key
Switches between normal mode and user mode.
In user mode, it is used to go up one level of the
menu.
→See "Normal Mode and User Mode" on page 22 for
details about normal mode and user mode.
b/Keys
In User Mode, used to select menus and
settings values.
cSET key
Used to clear errors. In user mode, this opens
the display menu.
→See "Troubleshooting" on page 68 when an error
occurs.
→See "Basic User Mode Operations" on page 24 for
details on changing the user mode settings.
dLED indicator
This indicator is lit blue depending on the status
of the printer. Is lit or blinks orange when an
error occurs.
→See "Troubleshooting" on page 68 when an error
occurs.
eLCD panel
Displays the printer status.
→See "Normal Mode Message List" on page 22 for
details of the display.
Ready to Print
a
e
d
b
c

Basic Card Printing Methods
6
Basic Card Printing Methods
This section explains the basic flow of operations, from turning the power on to printing a card.
Turning the Printer On and Off
Be sure to turn the printer.
Make sure the following are complete prior to turning the power on.
• The ink ribbon cartridge is loaded
• The transfer film is loaded
• The front cover is closed
• The top cover is closed
• The printer is connected to the computer
• The printer driver is installed
If the preparations above have not been performed, follow the instructions in
the "Getting Started Guide".
1Press the power switch to turn the
power on.
• Press " | " on the power switch to turn the printer on.
• After [Initializing..] appears on the LCD panel, the
operating indicator turns blue and [Ready to Print]
appears.
• Press "O" on the power switch to turn the power off.
While the printer is operating, do not turn off the power, unplug the power
cord, or look inside the printer. If the power is turned off while the printer is
operating it willnot be possible to remove the film cassette. If you turn the
printer off by mistake, turn the power on again.
Note
If a card is in the printer when the power is turned on, it is ejected from card ejection
slot (left) (default setting).
 If the LED Indicator turns orange/blinks, refer to "Troubleshooting" on page 68.
Ready to Print

7
Loading Cards
Cards can be loaded in two ways: using the card retainer, and using the card feeding slot.
The card retainer can be loaded with a large quantity of cards, making it useful for mass printing.
Use the card feeding slot to manually load cards when you want to print only one particular card
or to print many types of cards.
In this manual, the direction of the card case and cards, is shown below.
Use only cards that conform to the CR-80 standard.
Size: 3.4" x 2.1" (86 mm x 54 mm) Thickness: 0.03" (0.76 mm)
Do not use cards that do not conform to the CR-80 standard. Those cards
may not be printed properly.
Do not use the following cards:
• Cards previously printed with this or any other card printer
• Wet cards
• Cards mixed with glass, metallic or other foreign objects
• Embossed cards
• Cards coated with oil or other foreign matter
• Cracked, chipped, bent or otherwise damaged cards
• Transparent cards
• Abnormally shaped cards
Loading Cards into the Card Case
1Open the top cover, and the card case
cover.
• Pull the lock lever, and open the card case lid.
Rear
Front
Right
Left
Card (Front
Surface)
Lock Lever

Basic Card Printing Methods
8
2 Pull the card retainer, and load the cards.
• Hold the card retainer lever with your fingers, and pull it right out.
• Load the card case with the printing side (front surface) to the left.
• When loading the cards, be sure to hold their edges, and never touch the front or rear printing sides.
3Return the card retainer, and close the
card case cover.
• When returning the card retainer, be sure not to get
your fingers caught.
• Confirm that the card touches the upper roller of the
feeder.
4Close the top cover.
Note
The card case can be removed from the
printer. After loading the cards as in the
diagram at right, return the card retainer to
its original position, close the cover, and
reattach to the printer.
→See "How to Store Cards (Removing the Card
Case)" on page 55 for information on how to remove
the card case.
In order to prevent unauthorized printing, we recommend storing loaded card cases
separately from the printer.
→See "How to Store Cards (Removing the Card Case)" on page 55 for information on how to store the
card case.
Load cards in order starting from the right side of the card case. When printing begins
the card furthest to the right is pulled into the printer.
The printing side of the card (front surface)
is on the left.
When using pre-printed cards that have a
specified orientation, load the cards so that
after printing, the printed upper surface is at
the rear of the card case.
If cards are stuck to each other and do not
correctly feed, then lightly flex and separate
the cards prior to printing.
Roller
Rubber
Card Case
Card Retainer
To p Bottom
To p
Bottom
Rear
Card Front Surface (Left Side)

9
Manually Loading Cards One by One
1Open the top cover.
2Open the card case, and insert cards
into the card feeding slot.
• Pull the lock, and open the card case lid.
• Insert cards with the printing side to the left into the
card feeding slot.
• If cards are loaded, remove them from the card case.
Note
The printing side of the card (front surface)
is the left surface.
When using pre-printed cards that have a
specified orientation, load the cards so that
after printing, the printed upper surface is at
the rear of the card case.
Card
Feeding
Slot
To p Bottom
To p
Bottom
Rear
Card Front Surface (Left Side)

Basic Card Printing Methods
10
Loading Magnetic/IC Cards
The factory default for magnetic cards/IC cards is to be loaded as below.
→See "Loading Cards into the Card Case" on page 7 for the procedure on loading cards into the card case.
In this manual, the direction of the card case and of cards is as below.
If using cards with ISO magnetic strips
• Load the ISO magnetic strips so that they are at the
right/rear of the card case.
If using cards with IC terminals
• Load the IC terminals so that they are at the left/rear of
the card case.
Note
Do not print on the magnetic strip/IC terminal.
The surface with the IC terminal is the printing side (front surface).
In user mode, [Set Face], you can set the orientation of loaded magnetic cards.
→See "Set the Orientation of Magnetic Cards/IC Cards to Load" on page 50 for information on how to load
magnetic cards.
Rear
Front
Right
Left
Card (Front
Surface)
Card Case Rear
Card Case Front
Rear
Surface
IC Terminal
Card Case Rear
Card Case Front
Front
Surface

11
Printing
Do not connect LAN cable and USB cable at the same time. In this case, the
connection of LAN cable is not recognized.
Command/menu names and the order of the procedure may differ
depending on your application software. For more information on
operations, refer to the instruction manual for your application software.
Also, for more information about printer driver operations, refer to the driver
help files.
The instructions in this manual are based on screens that appear when
using Windows 10.
1Turn the printer on and load the cards.
• See "Loading Cards" on page 7 for information on how
to correctly load the cards.
2Launch your application software to
create a document.
3From the [File] menu of your
application software, select [Print].
• Open the printer driver settings screen.
4Specify various settings for printing if
necessary.
• Select [Canon IX-R7000] if it is not already selected.
• Click [Preferences] (or [Properties]), and set the card
size and the number of cards to be printed.
Click [OK] when setup is complete.
For more information about how to change the settings of the printer driver,
refer to the driver help files.

Basic Card Printing Methods
12
5Click [Print].
• Printing starts.
• Cards are pulled into the printer and the LED Indicator
blinks blue.
[Now Printing] appears on the LCD panel.
• If the cards are not loaded, [Card Empty] appears on
the LCD panel.
Removing Cards
The factory default is for printed cards to be ejected from card ejection slot (left).
1Removing cards from the card stacker.
• You can remove loaded cards from the slit on the side
of the card stacker (see diagram at right).
Note
The card ejection slot (left) card stacker has a maximum capacity of approximately
250 cards.
When ejecting cards from the card ejection slot (left), empty the card stacker when it
has approximately 250 cards.
The factory default is set so that correctly printed cards are output from the card
ejection slot (left), and cards with errors are output from card ejection slot (right).
→See "Switching the Card Ejection Slot" on page 48 for information about switching the card ejection
location.
→See the "Getting Started Guide" for instructions on removing the card stacker.
The factory default status is to have the front facing down for single-sided printing, and
facing up for double-sided printing.
→See "Set the Orientation of Cards to Eject" on page 51 for the orientation of cards to eject.

13
Changing the Ink Ribbon and Transfer Film
Change the ink ribbon and transfer film when they run out.
→See "Ink Ribbon/Transfer Film" on page 84 for details about ink ribbon and transfer film.
Note
You can check the remaining amount of the ink ribbon and transfer film.
→See "Correcting Image and Text Misalignment (Horizontal)" on page 37 for instructions on how to check
the remaining amount of the ink ribbon and transfer film.
Checking Replacement Period, and Preparation
If [Ribbon Empty] or [Film Empty] messages are displayed on the LCD panel, then the ink
ribbon or transfer film needs to be replaced.
This section explains how to replace the cleaning tape, ink ribbon and transfer film.
1Before replacement, open the front
cover.
• Press the open cover switch, and pull the front cover
out.
→See "Changing the Ink Ribbon" on page 14 when
replacing the ink ribbon.
→See "Transfer Film Replacement" on page 17 when
replacing the transfer film.
→See "Cleaning Tape Replacement" on page 21
when replacing the cleaning tape.
Note
The ink ribbon, transfer film and cleaning tape can be replaced while the front cover is
open.
The number of printable sides with the ink ribbon and transfer film may decrease
under the following conditions:
→See "Ink Ribbon/Transfer Film" on page 84 for the number of printable sides with ink ribbon and transfer
film.
• Changing the ink ribbon or transfer film during use
• When an error occurs during printing
• Performing operations not listed in this manual
Use ink ribbon and transfer film as soon as possible after purchase.
b
a

Basic Card Printing Methods
14
Changing the Ink Ribbon
Use the following procedure when replacing the ink ribbon.
1Remove the ink ribbon cassette.
• Pull out the handle of the ink ribbon cassette with the
handle turned up.
Note
When placing the ink ribbon cassette down,
in order to prevent debris adhering to it,
place it with the handle on the bottom.
2Remove the used ink ribbon from the
cassette one side at a time.
• As shown in the diagram, while pressing down on the
ink ribbon ( ①or ③), tilt it in the direction of arrow ( ②
or ④), and remove it.
3Take the new ink ribbon out of the
package.
• The ink ribbon has a spindle with a magenta holder
and a spindle with a black holder.
b
a
a
c
d
b
Black holder
Magenta holder

15
4Load the ink ribbon spindle (magenta)
into the magenta cassette holder.
• As shown in the diagram, push the ink ribbon spindle
into the cassette holder at an angle ( ①), and
straighten it in the direction of arrow ( ②). Check that
the ink ribbon holder clicks into the cassette groove.
5Unroll the ink ribbon along the shaft,
and load the ink ribbon spindle (black)
into the black cassette holder.
• Unroll the ink ribbon along the shaft in the direction of
arrow ( ①).
• Push the ink ribbon spindle into the cassette holder at
an angle (②), and straighten it in the direction of arrow
(③). Check that the ink ribbon holder clicks into the
cassette groove.
If you are loading an ink ribbon that is partly used, wind the used portion of
the ribbon on the black holder side.
If the used portion of the ribbon is on the magenta holder side, it may not
print properly.
6Take up the ink ribbon slack.
• As shown in the diagram, turn the knob to take up the
ribbon slack.
• If the slack is not taken up properly, the ink ribbon may
jam.
b
a
c
b
a