Canon MK5000 User manual

User's Guide
CABLE ID PRINTER
CANON FINETECH NISCA INC.2022
4Y1-8639-020
Precautions for safe use are described in the "Basic Operation Guide."
Please read it carefully before using this product.
* Please note that the contents of this manual are subject to change without notice.

ii
Contents
Before You Begin
Viewing This Manual...................................................1
Trademarks........................................................................2
Names of Components
External View....................................................................3
Inside View ........................................................................4
Tube Attachment..........................................................5
Names and Functions of Keys...............................6
How to Read the Display..........................................8
1. Preparation/Setup
Preparing the Power Supply....................... 12
Connecting the AC Adapter................................12
Use with Batteries......................................................13
Turning the Printer On/O.......................... 15
Turning the Printer On............................................15
Turning the Printer Off............................................17
Installing the Ribbon Cassette................... 18
Loading the Print Media .............................. 21
Loading a Tube or Plate..........................................21
Loading a Label Tape Cassette...........................25
Replacing the Print Media....................................27
Using the (Optional) Tube Warmer .......... 31
Set the Tube in the Tube Warmer ....................31
Changing the Temperature Setting of
the Tube Warmer........................................................34
2. Input / Edit
Basic Input Operations ................................. 36
Before Input...................................................................36
Entering Text.................................................................38
Entering Symbols.......................................................39
Deleting Characters..................................................40
Deleting All Characters That Have Been
Entered.............................................................................41
Editing Characters and Lines...................... 42
Setting the Character Size....................................42
Surround Text with a Frame ................................44
Specifying the Orientation and
Character Direction...................................................45
Specify the Character Spacing...........................47
Specifying the Number of Lines.......................48
Numbering.....................................................................49
Underline 6, 9 ...............................................................52
Adding a Line between Lines ............................53
Setting the Cut Length................................. 54
About Cut Length......................................................54
Specify the Cut Length and Alignment.......55
Expanding the Print Area of the Plate...........58
Align Multiple Lines of Text to the Center..61
Setting the Cut Length Settings for All
Pages..................................................................................63
Creating and Editing Pages ........................ 65
Creating a New Page ...............................................65
Copying a Page ...........................................................66
Moving Pages...............................................................68
Inserting a Page..........................................................70
Delete a Page................................................................71

iii
Page Division ................................................................72
Page Combining.........................................................74
3. Print / Save
Basic Printing Operations............................ 77
Printing.............................................................................77
Checking the Print Preview .................................81
Printing by Specifying a Print Range..............82
Setting Up Repeat Printing of a Page............84
Adjustment of Printing Results ................. 85
Fine Adjustment of Print Position and
Cut Length .....................................................................85
Changing the Print Density.................................90
Changing the Print Speed....................................91
Cutter Settings................................................. 92
Changing the Set Cut..............................................92
Adjusting the Cut Depth.......................................96
Using Forced Full Cut...............................................99
Adjusting the Cut Motion..................................100
Saving and Loading Text Data .................102
Saving a File................................................................102
Loading a File.............................................................104
Deleting a File............................................................106
Changing the Folder Name..............................108
4. Print Using a Computer
Installing the Software ...............................111
Install the MK Desktop Utility and Printer
driver...............................................................................111
Connecting Multiple MK5000 Printers.......117
Uninstalling the MK Desktop Utility and
Printer Driver..............................................................119
Connecting to a Computer.......................122
Starting Up/Exiting the Program............123
Start up the MK Desktop Utility .....................123
Exit the MK Desktop Utility ...............................124
Screen Conguration..................................125
Main Screen................................................................125
Menu Bar......................................................................126
Toolbar...........................................................................129
Working with Files........................................130
Creating a New File................................................130
Opening a File...........................................................131
Load Additional Data............................................ 135
Saving a File................................................................136
Input and Edit ................................................137
Entering Text.............................................................. 137
Configure the Format Setting......................... 138
Numbering..................................................................142
Print...................................................................144
Printing..........................................................................144
Compound Page Printing..................................151
Printing Using Multiple Printers
(Distributed Print)....................................................158
Printing the Data Held in the Printer...........164
Save to Internal Memory ...........................166
Save the Data to a Folder in the Printer ....166
Saving the Data Held in the Printer............. 171
Saving Backup Data.....................................173
Saving Backup Data to Computer................ 173

iv
Writing the Backup Data to the Printer.....175
View the Status Monitor ............................177
View Settings for the Status Monitor..........177
View Printer Status ................................................. 179
List of Message ........................................................180
5. Maintenance/Printer
Settings
Cleaning the Printer ....................................182
Cleaning the Outside of the Printer.............182
Cleaning the Inside of the Printer................. 183
Cleaning the Transport Roller.......................... 185
Cleaning the Print Head......................................187
Cleaning/Replacing the Cleaners .................188
Replacing the Cutter ...................................189
Changing the Printer Settings .................193
Changing the Auto Power Off Settings
(Adapter/Battery) ....................................................193
Changing the Display Settings....................... 195
Turning Off Sounds................................................198
Speeding Up the Time until Printing
Starts ............................................................................... 199
Change the Rewind Movement Settings 200
Changing the Function Assignment of
the [Connect] Key................................................... 202
Initializing this Printer...........................................203
Bluetooth.........................................................204
Connecting a Tablet Device to the
Printer............................................................................. 204
6. Troubleshooting
If a Tube or Label Tape Becomes
Jammed ...........................................................206
What to Do in Case of Trouble .................211
A Message is Coming Up...........................217
Updating the Firmware..............................222
Checking the Firmware Version..................... 222
Running the Firmware Update.......................223
7. Appendix
Specications.................................................226
Printer............................................................................. 226
Print Media..................................................................228
System Requirements for Software ............. 228
Consumable Supplies and Options .......229
List of Function..............................................231
List of Symbols ..............................................233
Index .................................................................234

1
Before You Begin
Viewing This Manual
■Marks
WARNIN
G
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
C
A
U
TI
ON
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
IMPORTANT
Instructions including important information. To avoid damage and injury or improper use of the
product, be sure to read these indications.
NOT
E
Instructions including notes for operation and additional explanations.
■About the Text
• Copying this manual or any part of this manual without permission is strictly forbidden.
• The information in this manual is subject to change without notice.
• We have done our best to make this manual as complete and accurate as possible, and we ask you
to contact your place of purchase. If you nd any omissions or mistakes in this manual.
• The text of this manual describes an example environment using a Windows 10. Some display
screens and operating procedures may dier when using a dierent operating system.

2
■Abbreviations
• Microsoft Windows 11 is abbreviated as“Windows 11”
• Microsoft Windows 10 is abbreviated as“Windows 10”
• Microsoft Windows 8.1 is abbreviated as“Windows 8.1”
• Microsoft Windows is abbreviated as“Windows”
Trademarks
• Canon and the Canon logo are trademarks of Canon Inc.
• Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries.
• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and
any use of such marks by Canon Finetech Nisca Inc. is under license.
• eneloop is trademark or registered trademark of Panasonic Group.
• Other brand and product names may be trademarks or registered trademarks of their respective
companies.

3
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Names of Components
External View
■Top View
12
3
4
5
1Keyboard
2Cover
3Power key
4AC adapter connector
5USB connector (Type-B)
■Bottom View
1
2
3
1Battery cover
2Battery case
3Rating plate *
*The rating plate shows the
manufacturer, model name,
electrical rating, and serial number.

4
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Inside View
2
3
4
5
6
7
8
10
11
9
1
12
13
14
1Connector for tube warmer
2Attachment/Media cassette mount
3Media feed port (When the
attachment installed)
4Display
5Ribbon cassette mount
6Transport roller 1
7Print head
8Transport roller 2
9Transport roller 3
10
Connector for ribbon cassette
11
Cutter
12
Media delivery port
13
Blade receiver
14
Jam recovery lever

5
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Tube Attachment
3
1 2 1Size switch lever
2Tube retainer lever
3Cleaner

6
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Names and Functions of Keys
12 3 4 5 6 7 8
10 11 12 13 14 15 16 17 18 19
9
202122232425262728
1[Page] key This key allows you to check the page number of the currently
displayed page and the total number of pages in the data. You
can also check the remaining memory capacity of the printer.
(P.36)
2[ ] key Species the page orientation (portrait/landscape) and text
direction (portrait/landscape). (P.45)
3[Seg Len] key Species the length of one tube (or one label), character
alignment, and margins. (P.54)
4[Frame] key Sets a frame around the text. (P.44)
5[Char Size] key Sets the character size. (P.42)
6[Set Lines] key Sets the number of lines. (P.48)
7[Char Space] key Sets the space between characters. (P.47)
8[Edit] key Edits a page. (P.65)
9[Cont Print] key Sets up repeat printing of a page. (P.84)
10
[Num] key Sets numbering for text. (P.49)
11
[File] key Sets up the saving and loading of data. (P.102)
12
[Connect] key Sets the connection method when printing from a PC (P.122)
or tablet device (P.204).

7
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
13
[Warmer] key Switches between tube warmer settings (optional). (P.9)
14
[Settings] key All functions can be set using this key. (P.231)
15
[Del All] key Deletes the currently entered characters and settings. (P.41)
16
[Ins] key Switches between Insert mode and Overwrite mode.
(P.37)
17
[Del] key Deletes the character selected by the cursor. (P.40)
18
[Canc] key Press this key while printing to stop printing, and then stop
after cutting the print media. If you press and hold this key for
2 seconds or more, the printer will stop without cutting.
If pressed during the operation of a function, the operation will
be canceled. Also, pressing this key while holding down [Shift]
will return you to the character input display.
19
[Back Space] key Deletes the character to the left of the cursor position. (P.40)
20
[Enter] key Conrm the input of unconrmed characters or selected items.
Pressing this key after nalizing text input will insert a page
break at the cursor position. (P.65)
21
[ ][ ][ ][ ]
(Arrow keys)
Move the cursor or selected item up, down, left or right. If you
press this key while holding down [Shift] in the character input
display, you can move to the next or previous page. (P.37)
22
[Print] key Displays the printing preference display and allows you to
print the currently displayed data. (P.77)
23
[Set Cut] key Sets the cut method for printing. (P.92)
24
[Adjust] key Adjust the print position and cut length (P.85), and adjust
the cutter (P.96).
25
Space key Enter a space.
26
[Symbol 1] key,
[Symbol 2] key
Enter a symbol (P.39). Use the [Alt]+[Enter] keys to conrm
the selected unconrmed symbol.
27
[Remove] key This key is used to remove the tube or label tape from the
printer. (P.27)
28
[Caps Lock] key If you press this key and then enter alphanumeric characters,
they will be capitalized. (P.38)
NOT
E
• In this manual, pressing and holding down [Shift] (or [Alt]) and pressing the desired key will perform
the following operations.
Example: [Shift] + [Canc] keys

8
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
How to Read the Display
PP  1
H / H
&
Prev
Caps PWR Warmer
Frame Char Size
Char Space#Line
NextPage Cont PrintA/
A
Seg Length Align
INS
Remaining Ink Ribbon
Half Cut
Print Speed
23456 7 8
10
11
9
131415 12
16
1
1Caps Lock Indicates whether the Caps Lock mode is active.
: Active, so all alphabetic characters are entered in
uppercase.
(No indication): Normal (inactive).
2Insert/Overwrite
mode
Indicates which of the two input modes is selected. (P.37)
: Insert mode
(No indication): Overwrite mode
3Print speed Displays the printing speed settings. (P.91)
H: High M: Middle L: Low
4Half cut setting The settings for adding a half cut to tubes or label tapes are
indicated by the following symbols. (P.92)
: Half cut.
: Not half cut, but a solid line is printed showing
where to cut with scissors, etc.
: Not half cut, but a dotted line is printed showing
where to cut with scissors, etc.
(No indication) : Not half cut, and no cutting line is printed.

9
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
5Remaining ribbon Indicates the remaining capacity of the ink ribbon with a mark.
(Ribbon remaining)
.
.
.
(Out of ribbon)
: The display changes every 10%. When the
remaining capacity is low, prepare a new
ribbon cassette.
(Not displayed) :
The ribbon cassette is not loaded, or the
information cannot be read.
6Power The power source being used is indicated by the following
symbols. (P.12)
: The AC adapter is being used.
(Power remaining)
.
.
.
(Out of power)
: When the battery is being used, the
remaining battery charge is indicated by
this symbol.
(If the battery is not suciently charged,
the remaining capacity may not be
displayed correctly.)
7Warmer
Displays the settings for the (optional) tube warmer.
(P.31)
Auto : Only warms the tube during printing. When
printing is executed, the tube will be warmed
up to the set temperature, and then printing
will start.
RDY : Warms the tube except while printing.
When printing is executed, it starts printing
immediately. "WAI" will be displayed when
the set temperature is adjusted.
OFF : Disables the tube warmer settings.
(No indication) : The tube warmer is not set.

10
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
8Cut Length/
Alignment/Margin
Displays the settings for the length (cut length) of a tube (or a label),
alignment, and margin of the current page.
(P.54)
• When using the "Automatic" cut length feature (The set
value is highlighted.)
&
Cut Length (mm) Alignment (Centered “C” )
• When using the "Specify" cut length feature
/
Margin (mm)
( “E” when “Expansion” is selected
on the Plate Printing Area)
Cut Length (mm) Alignment (Centered “C”, Left-aligned “L” ,
Right-aligned “R” , Even Distribution “E” )
9Cursor Text is entered at the position indicated by a . (P.37)
10
Cont Print Displays the number of times the current page will be printed
repeatedly. (P.84)
11
Character Space
Displays the character space setting for the current page.
(P.47)
12
Lines
Displays the number of lines setting for the current page.
(P.48)
13
Character Size Displays the character size setting for the current page. (P.42)
14
Frame Displays the frame setting for the current page. (P.44)
15
Orientation Displays the print orientation and character orientation settings
for the current page. (P.45)
16
Page Displays the page number of the current page. (P.36)
: Displayed when there is a page before the current page.
: Displayed when there is a page after the current page.
NOT
E
• This product treats the string of characters to be printed on one tube (or one label) as one page. Press
the [Enter] key to create a new page. (Page Break)
For more information on page manipulation and editing, refer to "Creating and Editing Pages
(P.65)".

Chapter 1
Preparation/Setup
Preparing the Power Supply.............................................................................................................. 12
Connecting the AC Adapter ..........................................................................................................12
Use with Batteries.................................................................................................................................13
Turning the Printer On/O ................................................................................................................. 15
Turning the Printer On.......................................................................................................................15
Turning the Printer Off.......................................................................................................................17
Installing the Ribbon Cassette ......................................................................................................... 18
Loading the Print Media....................................................................................................................... 21
Loading a Tube or Plate ....................................................................................................................21
Loading a Label Tape Cassette.....................................................................................................25
Replacing the Print Media...............................................................................................................27
Using the (Optional) Tube Warmer................................................................................................ 31
Set the Tube in the Tube Warmer...............................................................................................31
Changing the Temperature Setting of the Tube Warmer............................................34

12
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Preparing the Power Supply
Connecting the AC Adapter
C
A
U
TI
ON
• Be sure to use the supplied genuine AC adapter and power cord.
1 Connect the power cord to the AC adapter, and plug the AC adapter into the
printer.
2 Insert the power plug into a power outlet.
IMPORTANT
• If the AC adapter jack is defective or damaged, it cannot be repaired. Please purchase the AC adapter
from your point of purchase for this product.

13
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Use with Batteries
If you are outdoors or in any other place where you do not have access to a power supply, you
can use the product with batteries.
C
A
U
TI
ON
• Be sure to use fully charged "eneloop AA Standard Model Batteries (Part No. : BK-
3MCCA (for North America), BK-3MCCE (for Asia)." Do not use any other type of
battery. Failure to do so may result in re, malfunction, or injury.
1 Prepare 6 "eneloop AA Standard Model Batteries (Part No. : BK-3MCCA (for
North America), BK-3MCCE (for Asia)" (Sold separately).
2 Make sure that the power is turned o.
3 Remove the battery cover.
4 Insert the batteries.
󱾀As shown in the gure, insert the battery
terminal into the printer, and push it in.
󱾀Paying attention to the direction in which you
insert the batteries, as marked with the and
symbols.
●

14
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
5 Put the battery cover back on.
󱾀Push the battery cover in until it clicks into place,
and close it completely so that there is no gap
between the battery cover and the printer.
IMPORTANT
• If the product has batteries installed and the AC adapter is also plugged into a power outlet, the AC
adapter will be given priority as the power supply. However, it is recommended that you remove the
batteries when using the AC adapter, as they will be drained otherwise.
• If the batteries are installed and the AC adapter is connected to the product, do not disconnect the AC
adapter during printing. The product will not be able to print properly if you do so.
• When printing using battery power, even if the AC adapter is connected during printing, the power
supply will not be switched until printing is nished.
• The remaining battery power cannot be displayed correctly directly after switching the power supply
from the AC adapter to the batteries. Once printing starts, the remaining capacity will be updated.
• When using the (optional) tube warmer or when printing large characters (character size: 6mm full-
width), the batteries will be drained quickly. In such cases, we recommend the use of the AC adapter.

15
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
Turning the Printer On/O
Turning the Printer On
1 Press and hold the power key for 1 second or more.
󱾀When the power is turned on, the screen are
switched in the order "Startup display">"Ribbon
cassette information display">"Character input
display."
󱾀If the power is turned on without a ribbon
cassette loaded, the ribbon cassette information
display will not be displayed.
"Startup display"
ɻɻ
"Ribbon cassette information
display"
Ribbon information
ɻɻ
black 40m
"Character input display"
1
󱾀If there is any data that was displayed when
the power was last turned o (or automatically
turned o ), a screen will appear to conrm
whether you would like to delete the data. If
you press [Yes], the character input display will
appear with the data erased.
The data being
edited remains.
Erase it?ɻ
Yes No

16
Contents
Preparation/
Setup
Print Using a
Computer
Appendix
IndexPrint/SaveInput/Edit
Names of
Components
Maintenance/
Printer Settings
Trouble-
shooting
NOT
E
• Hide the initial delete check message
You can choose not to display the screen to conrm the deletion of data upon startup. When set to
"No," the program will start without deleting the data being edited.
1 Press the [Settings] key.
2 Use [ ] or [ ] to select "Other," and then press the [Enter] key.
ɻɻ
Settings
Others
Print adjust
Setting
3 Use [ ] or [ ] to select "Init. DeleteCheck" and press the [Enter] key.
Print priority
Init. DeleteCheck
Page Display
Others
4 Use [ ] or [ ] to select "No," and then press the [Enter] key.
Yes
No
Init. DeleteCheck
5 Press the [Shift]+[Canc] keys.
󱾀You will return to the character input
display.