Cardo Systems PACKTALK CUSTOM User manual

CONTENTS
1. Introduction 3
2. Getting Started 4
2.1 Getting to Know Your PACKTALKCUSTOM 4
2.2 Charging Your PACKTALKCUSTOM 4
2.3 Eco-Mode 5
2.4 Switching Your Unit On/Off 5
2.5 Using Your PACKTALKCUSTOM 6
2.6 Pairing Your Unit to Bluetooth Devices 6
3. Cardo Connect App 8
3.1 Activating Your Unit 8
3.2 Updating Your Unit 9
3.3 Customizing Your Unit with Pay-Per-Features 10
3.3.1 To Upgrade Your Unit 10
4. On the Road 12
4.1 BasicAudio Functions 12
4.2 Making and Receiving Phone Calls 13
4.3 Streaming Music 15
4.4 Listening to FM Radio 17
4.5 Voice Commands 19
5. Riding with Others 21
5.1 DMC Intercom 21
5.1.1 Setting Up and Using DMCIntercom Groups 21
5.1.2 Using DMCIntercom 23
5.2 Bluetooth Intercom 25
5.2.1 Setting Up non-DMCIntercom 26
5.2.2 Using the Bluetooth intercom 27
5.3 Sharing Music 29
5.4 Switching between Intercom modes 30
6. Troubleshooting 31
6.1 Soft Reset 31
6.2 Reset to Factory Settings 31
6.3 FAQ 31
7. Personalizing Your Device 32
7.1 Using Parallel Audio Streaming 32
7.2 Audio Source Priorities 33
8. Support 34
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1. INTRODUCTION
Thank you for choosing theCardo PACKTALKCUSTOM
PACTALKCUSTOM isaMesh communicator with built-in featuressuch asBluetooth 5.2,FM radio,musicstreaming,
and theability to makeand receivephonecallson thego.
In addition,PACKTALKCUSTOM can betailored to your needs.With theCardo Connect App,you can upgradeyour
unit with thefeature-set of your choice.For moreinformation,pleaseconsult thePay-Per-Featureweb page.
Note: In thismanual thePay-Per Featureswill beindicated with thisicon .
Beforeusing your unit for thefirst time,download theCardo Connect App and follow theon-screen instructionsto
activateand updateyour PACKTALKCUSTOM to thelatest software.
On the Cardo Connect App,you can also upgradeyour unit with thefeature-set of your choice.For more
information,consult thePay-Per-Featureweb page.
We wish you agreat PACKTALKCUSTOM experienceand encourageyou to visit thesupport pageregarding any
questions,suggestionsor commentsyou may have.
If you havenot yet installed thePACKTALKCUSTOM unit on your helmet,pleaseinstall it asdescribed in the
Installation Guideprovided in thepackage.You can also watch the installation video accessibleon thislink.
For easy referencewhileon theroad,download thePocket Guidehere.
Thisisversion 1.0of thePACKTALKCUSTOM Manual.Thelatest version of themanualsin your preferred language
can befound here.
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2. GETTINGSTARTED
2.1 GETTINGTOKNOWYOURPACKTALKCUSTOM
2.2 CHARGINGYOURPACKTALKCUSTOM
Makesurethat your PACKTALKCUSTOM batteryischarged for at least 4hoursbeforeinitial use.
To charge the unit:
1. Using thesupplied USBcable,connect your computer or wall charger to theUSB port on your PACKTALK
CUSTOM.
2. Fast charging:
●Youwill have2hoursof talktimeafter 20minutesof charging.(1.5- 2hoursfor full charge).
Whilecharging,theLEDindicatesthecharging statusasfollows:
●Red LEDon — charging
●Red LEDoff — charging complete
TIP:You can checkthebatterychargeat anytimein theCardo Connect App.
You can also say "Hey Cardo, battery status".
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2.3 ECO-MODE
You can activateEco-Modein theSettingsof theCardo Connect App.You will get up to 20%longer operation.
DMCwill be shut down when you arenot using it.After disconnecting from theDMCgroup for morethan two
minutes,presstheintercom button to reactivate.
2.4 SWITCHINGYOURUNITON/OFF
To switch your PACKTALK CUSTOMon:
●Pressboth and for 2 seconds.
Thespeaker playsastartup sound.
TheLEDconfirmsyour PACKTALKCUSTOM ison:
●Normal battery— LEDflashesblueonce,then green
●Low battery— LEDflashesbluethreetimes,then green
●Charging — LEDflashesred and green
To switch your PACKTALK CUSTOM off:
●Press and for 2seconds.
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TheLEDflashesred threetimes,confirming that your unit isswitching off.Thespeaker playsasound and a
voicemessageindicatesthebatterystatus,"BatteryStatusX%".
2.5 USINGYOURPACKTALKCUSTOM
You can operatethevariousfeaturesof your PACKTALKCUSTOM in thefollowing ways:
●Pressabutton or acombination of buttonson theunit
●UsetheCardo Connect App on your mobiledevice (onceit ispaired with theunit)
●Usenatural voiceoperation (bysaying acommand,for example"Hey Cardo, Radio On").
2.6 PAIRINGYOURUNITTOBLUETOOTHDEVICES
Your PACKTALKCUSTOM hasoneBluetooth channel for connection to Bluetooth devicessuch asmobilephones,
GPSdevices,and TFT BikeInfotainment.
Asecond Bluetooth channel for second phone,GPSor TFTisavailablewith Pay-Per-Feature.
To connect your unit to aBluetooth device,you must first pair them.Oncepaired,they automatically recognize
each other whenever they arewithin range.
●If you arepairing theunit to morethan onemobilephone,thephonepaired with channel 1 isthedefault
phonefor outgoing calls.
To pair to a mobile phone:
1. EnableBluetooth on your mobilephone.
2. On theunit in standby mode,press for 5 seconds.
TheLEDflashesred and blue.
3. On your mobilephone,search for Bluetooth devices.
4. When your PACKTALKCUSTOM appearsin thelist of availabledevices,select it.
If prompted for aPINor Passkey,enter 0000(fourzeros).If prompted to allow pairing on yourphone,allow it.
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Thephoneconfirmsthat pairing hassucceeded and theLED flashespurplefor 2seconds.Avoicemessage
confirms"Phoneconnected".
To pair to another Bluetooth device:
1. EnableBluetooth on thedevice(for example,your second mobilephone,GPSdevice.,or TFT).
2. On theunit in standby modepress for 5 seconds.
TheLEDflashesred and bluerapidly.
3. Depending on theBluetooth device:
a. For aGPS,tap once.
b. For aTFT,roll thecontrol wheel backward.
c. For asecond phone,roll thewheel forward.
Theled flashesred and green.
4. On thedeviceyou arepairing,search for Bluetooth devices.
5. When your PACKTALKCUSTOM appearsin thelist of availabledevices,select it.
If prompted for aPINor Passkey,enter 0000(fourzeros).If prompted to allow pairing on yourphone,allow it.
Thedeviceconfirmsthat pairing hassucceeded and theLEDflashespurplefor 2 seconds.
●If pairing isnot completed within 2minutes,theunit automatically returnsto Standby.
●Not all Bluetooth GPSdevicesallow connection to Bluetooth audio devices.Consult your GPSUser Manual
for moreinformation.
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3. CARDO CONNECT APP
TheCardo Connect App enablesyou to configurethesettingsof your PACKTALKCUSTOM.In addition,the App
offersyou remotecontrolled operation from thescreen of your smartphone.
3.1 ACTIVATINGYOURUNIT
In order to useyour PACKTALKCUSTOM you first need to activateit.Activation isthrough theApp
1. Download theCardo Connect App.
2. Register
3. Activateyou unit.
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4. Select your language.
3.2 UPDATINGYOURUNIT
Beforeusing your unit for thefirst time,and whenever anew softwareupdateisavailable,makesureto havethe
latest softwareupdate.Updating with thelatest softwarekeepsyour unit freeof bugsand providesyou with
additional new functionalities.
Your PACKTALKCUSTOM softwareupdateisover-the-air viaCardo Connect App.
To update your PACKTALK CUSTOM unit :
After activation or whenever anew softwareupdate isavailable,apop-up will open on your App screen.Press
Install and follow theon-screen instructions.
If you pressRemind melater,thepop-up will re-open thenext day.
To updateyour PACKTALKCUSTOM:
1. Open Cardo Connect app.
2. PressSettings.
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3. Select your unit.
4. Select thesoftwareversion.
5. PressUpdate Now.
When theupdateisfinished,pressFinish to go back to themain screen.
3.3 CUSTOMIZINGYOURUNITWITHPAY-PER-FEATURES
You can chooseafeaturespackageof your choiceand upgradeyour PACKTALKCustom for theperiod that you
need.
3packagesareavailable:SILVER,GOLDand PLATINUM.Each packageincludesadifferent set afeatures.In this
manual,they will beindicated with thePay Per Featureicon.
In Settings,you can seeyour activepackageat anymoment.
You can also cancel or switch between packagesat anytime.
Follow theon-screen instructionsand watch thePay Per Featuretutorial for moreinformation.
3.3.1 TOUPGRADEYOURUNIT
In theCardo Connect App,follow theon-screen instructionsto chooseaset of featuresand upgradeyour unit.
●On thePay-Per-Featurescreen,tap “Get Started”,and then “ChooseaPackage”.Scroll down thescreen to
discover thedifferent package offerings.Tap “down” to makesureyou view all thefeaturesin each package.
●Select amonthly or yearly plan.
●Tap "Unlock Package”,and confirm payment,with theApp Storeor with theGooglePlay Store.Your unit
should remain connected whileyour featuresarebeing updated.
●Your unit will beimmediately upgraded with theset of featuresyou chose.
●If you chooseafreetrial,you can cancel your packageuntil theday beforetheend of thefreetrial.If you don't
cancel,thepayment will start at theend of thetrial period.
●Youcan takethequick tutorial on your new featuresso you can get themost out of them.
●Alwaysmakesureto updateyour unit with thelatest software.
●Tap “Let’sRide”! You areready to go.
●You can seeyour current packagein the“Settings” of theCardo Connect App.Tap “MyPackage” and find
therethelist of theavailablefeaturesand your next payment date.You can also watch thetutorial bytapping
thequestion mark at thetop right of your screen.
●Packagesautomatically renew at theend of thesubscription period.
●If you skip PAY-PER-FEATURE,you can still subscribeat anymoment.Go to settings,select "Unlock All
Features"and start from here.
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3.3.1.1 TOCHANGEPACKAGE
You can switch between packagesand plansat anytime.
●On you settingsscreen,tap "My Package" and then "ManagePackage".
●To switch between "Monthly" or "Yearly" plan in your current package,tap the"Updatemy Package"
button.
●To downgrade your current package,tap “ChangePackage”.Choosethepackageyou like,select the
“Monthly” or “Yearly” plan,confirm theupdated payment with App Storeor GooglePlay.
Youcan continueusing your current packageuntil theend of subscription,and thenew packageand payment
will start fro that date.Therewill beno refund.
●To upgrade your current package,tap "ChangePackage".Choosethepackageyou like,select the"Monthly"
or "Yearly"plan,confirm theupdated payment with App Storeor GooglePlay.Your unit isimmediately
updated.You can takethequick tutorial on your new featuresand start riding.
●To completethepurchaseof anew packageyou need to sign in/signup for theCardo Connect App.
●To keep your packageunlocked,you will beasked every oncein awhileto connect your unit to it,for
synchronizing.You will receivean audio notification on your devicewhen synchronizing isrequired.
●Thepackage assignsto onedeviceand cannot betransferred to another.
●Onepackagecan beactiveonly for oneunit,theother unit can beupgraded viaanother phoneaccount.
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4. ON THEROAD
PACKTALKCUSTOM makesit easy for you to receivephonecallsand listen to musicin aconvenient and safe
manner.
4.1 BASICAUDIOFUNCTIONS
Thebasic audio functionsarethesamewhether you arelistening to music,speaking on theintercom,or having a
phoneconversation.
To turn the volume up:
●Roll theControl Wheel forwards.
●You can also say "Hey Cardo, volume up".
An increasinglylouder toneisplayed on thespeaker until you reach themaximum volume,asindicated bythe
maximum volumetone.
To turn the volume down:
●Roll theControl Wheel backwards.
●You can also say "Hey Cardo, volume down".
An increasinglyquieter toneisplayed on thespeaker until you reach theminimum volume,asindicated bythe
minimum volumetone.
To mute the microphone completely:
●Tap simultaneouslyon and theintercom button
●You can also say "Hey Cardo, mute microphone".
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To unmute the microphone:
●Tap simultaneouslyon and theintercom button ,.
●You can also say "Hey Cardo, unmute microphone".
4.2 MAKINGANDRECEIVINGPHONECALLS
You can useyour mobilephoneto makeand receivephonecallswhilepaired to your PACKTALKCUSTOM.
You can makeahands-freecall using your mobilephone'svoicedial option .
You can also usetheCardo speed dial option.
To make a phone call:
●To dial using your mobilephone'svoicedial option,tap
●You can also say "Hey Siri"(if you areusing an iOSdevice)or "OKGoogle"(if you areusing an Android
device),then makeyour call asper theinstructionsfor your mobile device.
To redial a phone number:
●To redial thelast number called on your mobiledevice.Pressthemobilebutton for 2seconds.
●You can also say "Hey Cardo, redial number".
To set a speed dial number:
●On theCardo Connect App,select "Phone".tap SET+ then select acontact.
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To call a preset speed dial number:
●Tap twiceon themobilebutton .
●If you connected two mobilephonesto your unit,you cannot makean additional phonecall from theother
phonewhileaphonecall isalreadyactive.
●During Bluetooth intercom 3or 4-way calls,ridersthat areconnected on both channelsAand Bcannot
receivephonecalls.
To answer a call:
●Tap the mobilebutton or any other button,or tap theControl Wheel.
●You can also say "Answer".
or
To ignore a call:
●Roll theControl Wheel backward.
●You can also say "Ignore".
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To end a call:
●Tap themobilebutton or tap theControl whee.
●You can also say "Hey Cardo, End Call".
or
4.3 STREAMINGMUSIC
You can stream music from your paired deviceto your PACKTALKCUSTOM.
To start music streaming from your paired device:
●Tap .
●You can also say "Hey Cardo, musicon".
To stop music streaming:
●Tap theControl Wheel .
●You can also say "Hey Cardo, musicoff".
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To skip to the next track (while streaming):
●Tap .
●You can also say "Hey Cardo, next track".
To skip back to the previous track (while streaming):
●Tap theMediabutton twice.
●You can also say "Hey Cardo,previoustrack".
To share musicwith another rider:
●PresstheIntercom button for 2seconds.
●You can also say "Hey Cardo, share music".
To toggle between FM and A2DP music:
●Press for 2seconds.
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4.4 LISTENINGTOFM RADIO
ThePACKTALKCUSTOM isequipped with abuilt-in FM radio.
To turn on the FMradio:
●Tap twice.
●You can also say "Hey Cardo, radio on".
When youswitch on your FM radio,thestation that wasplaying when youlast switched off resumesplaying.
To turn the FMradio off:
●Tap theControl Wheel.
●You can also say "Hey Cardo, radio off".
To skip to the next station:
●Tap once.
●You can also say "Hey Cardo, next station".
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To skip back to the previous station:
●Tap twice.
●You can also say "Hey Cardo, previousstation".
To scan for and select a station:
1. Tap 3 times.
TheFM radio playseach station that it findsfor several seconds.
2. When you hear astation you want to select,tap .
To store a scanned station in the active preset:
●UsetheCardo Connect App on your mobiledevice.
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To toggle between FM and A2DP music:
●Press for 2 seconds.
4.5 VOICECOMMANDS
You can usevoicecommandsfor hands-freeoperation of certain PACKTALKCUSTOM features.Voicecommands
usenatural voiceoperation.You say acommand and PACKTALKCUSTOM performstheaction.Voicecommands
areavailablein variouslanguages.English isthedefault language.You can changethelanguageto another
availablelanguagein theCardo Connect App settings.
PACKTALKCUSTOM usesthefollowing predefined voicecommands.
To ... Say ...
Answer an incoming call "Answer"
Ignore an incoming call "Ignore"
End a call "HeyCardo,end call"
Call the default number (configurable) "HeyCardo,speed dial"
Redial the last number "HeyCardo,redial number"
Turn on music "HeyCardo,musicon"
Turn off music "HeyCardo,musicoff"
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To ... Say ...
Play the next musictrack "HeyCardo,next track"
Play the previousmusictrack "HeyCardo,previoustrack"
To share music "HeyCardo,sharemusic"
Turn on the radio "Hey Cardo,radio on"
Turn off the radio "Hey Cardo,radio off"
Skip to the next preset radio station "HeyCardo,next station"
Skip to the previouspreset radio station "HeyCardo,previousstation"
Open the call intercom (for Bluetooth Intercom) "HeyCardo,call intercom"
To close intercom call (for Bluetooth Intercom) "HeyCardo,end intercom"
AccessSiri (when connected to an iOSdevice) "HeySiri"
AccessGoogle (when connected to an Android device) "OKGoogle"
"HeyGoogle"
Raise volume "HeyCardo,volumeup"
Lower volume "HeyCardo,volumedown"
Mute audio "HeyCardo,muteaudio"
Unmute audio "Hey Cardo,unmuteaudio"
Mute microphone "Hey Cardo,mutemicrophone"
Unmute microphone "HeyCardo,unmutemicrophone"
Check the battery status "HeyCardo,battery status"
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