CARTER-HOFFMANN CRISP N HOLD User manual

CRISP N’ HOLD
FRIED FOOD HOLDING CABINET
COUNTER-TOP MODELS: CNH14, CNH14XD, CNH18, CNH18XD, CNH28,
CNH28LPC, CNH28XD CNH40
DROP-IN MODELS: CNH12LP, CNH18LP & CNH28LP
OWNERS / OPERATORS MANUAL
Part Number: 18400-3114e Printed in The United States of America Rev: KBA072216
TABLE OF CONTENTS
SAFETY PRECAUTIONS……………………………..……….. 2
FEATURES & SPECIFICATIONS………..……………..……. 3
UNPACKING AND INSPECTION…………………………….. 4
INSTALLATION………………………………….……………… 4-5
STARTUP AND NORMAL OPERATION…...……………….. 6
DAILY CLEANING PROCEDURES………………..…………. 7
WIRING DIAGRAMS…………………………………………… 8
TROUBLESHOOTING GUIDE ……………………………….. 9
WARRANTY STATEMENT……….……………….………….. 10
MANUFACTURED BY:
CARTER-HOFFMANN
1551 McCORMICK AVENUE
MUNDELEIN, IL 60060 U.S.A.
PHONE: [phone]
FAX: [phone]
EMAIL: [email protected]
CNH28
CNH18
CNH14
CNH40
CNH12LP
CNH28LPC

2
WARNING: ELECTRIC SHOCK HAZARD
All service requiring access to non-insulated components must be performed by
qualified service personnel. Failure to heed this warning may result in severe
electric shock.
CAUTION: ELECTRIC SHOCK HAZARD
Disconnect this appliance from electrical power before performing any
maintenance or service.
CAUTION: BURN HAZARD
Exposed metal surfaces can be hot to the touch and may cause burns.
SAFETY PRECAUTIONS
WARNING
NOTE:
The technical content of this manual, including any wiring diagrams, schematics, parts
breakdown illustrations and/or adjustment procedures, is intended for use by qualified
technical personnel and is subject to change without notice.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be adhered to, including the following:
1) Be familiar with the appliance use, limitations and associated restrictions. Operating instructions must
be read and understood by all persons using or installing this appliance.
2) This appliance must be grounded. Connect only to properly grounded outlet.
3) Use this appliance only for its intended use as described in the manual.
a. This equipment is specifically designed to hold pre-cooked food at temperature.
b. This equipment is intended for use in commercial establishments only.
c. This equipment is not designed for industrial or laboratory use.
4) Cleanliness of this appliance and accessories is essential to good sanitation.
5) DO NOT submerge this appliance in water. This appliance is not jet stream approved. DO NOT direct
water jet or steam jet at this appliance, or at any control panel or wiring. DO NOT splash or pour
water on, in or over any controls, control panel or wiring. DO NOT use corrosive chemicals or vapors
in this appliance.
6) DO NOT store this appliance outdoors. DO NOT use this product near water – for example,
near a kitchen sink, in a wet basement, or near a swimming pool, and the like.
7) DO NOT operate this appliance if it has a damaged cord or plug, if it is not working properly, or if it has
been damaged or dropped. Do not immerse cord or plug in water, keep cord away from heated
surfaces, and do not let cord hang over edge of table or counter.
8) Only qualified service personnel should service this appliance.
9) DO NOT cover or block any openings on the appliance.

3
FEATURES & SPECIFICATIONS
Forced Convection Fried Food Holding Cabinet
The Crisp n’ Hold provides a heated stream of air to maintain fried food temperature and freshness,
temporarily slowing the cooling of product after cooking. Forced air is heated through an electric re-
sistance heater and ducted to a food grate. The heated air is discharged through small circular open-
ings in the bottom of the grate and through a slotted opening located front top to provide a warm blan-
ket of air over the food. Additionally, the grate has small round embossments to minimize hot metal
contact with the food. Adjustable and removable food dividers.
Dimensions:
Overall Dimensions inches (mm):
CNH14 17.75” (451) H x 29” (737) D x 14.25” (362) W
CNH14XD 17.75” (451) H x 33” (838) D x 14.25” (362) W
CNH18 17.75” (451) H x 29” (737) D x 17.563” (446) W
CNH18XD 17.75” (451) H x 33” (838) D x 17.563” (446) W
CNH28 20.75” (527) H x 29” (737) D x 28.125” (714) W
CNH28LPC 13.25” (337) H x 26.5” (724) D x 28” (711) W
CNH28XD 20.75” (527) H x 33” (838) D x 28.125” (714) W
CNH40 20.75” (527) H x 29” (737) D x 40” (1016) W
CNH12LP 13.56” (344) H x 21.75” (552) D x 25” (635) W
CNH18LP 13.56” (344) H x 21.75” (552) D x 32.56” (827) W
CNH28LP 13.56” (344) H x 28” (711) D x 28” (711) W
Cabinet Material: 300 series stainless steel….400 series stainless and aluminized where appropriate.
Controls: Electrical / mechanical thermostat mounted inside of electrical cabinet.
Heater System: Electrical resistance 900 watt heaters, located away from oils and vapors.
Performance: Temperature range to 190°F (88°C). Preheat to 190°F (88°C) in 20 minutes.
Agency Approvals:
Models: CNH14, CNH14XD, CNH18, CNH18XD,
CNH12LP, CNH18LP
Watts: 1820
Voltage: 120
Phase: 1
Frequency: 60 HZ
Amperage Draw: 15.1 amps
Plug configuration: NEMA 5-20P
Models: CNH28, , CNH28LP, CNH28LPC, CNH28XD
& CNH40
Watts: 2890
Voltage: 208
Phase: 1
Frequency: 60 HZ
Amperage Draw: 14.0 amps
Plug configuration: NEMA 6-20P
Electrical Characteristics
Also available in 220, 230 & 240 volts, 50/60 Hz,
single phase

4
UNPACKING AND INSPECTION
FREIGHT DAMAGE PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was carefully inspected and packaged
by skilled personnel before leaving the factory. Upon acceptance of this shipment, the transportation company
assumes full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of damage. Contact your dealer
immediately.
3. CONCEALED DAMAGE: If damage is unnoticed until the merchandise is unpacked, notify the transporta-
tion company or carrier immediately, and then file a “CONCEALED DAMAGE” claim with them. This should
be done within fifteen (15) days from the date the delivery was made to you. Be sure to retain the con-
tainer for inspection.
Carter-Hoffmann cannot assume liability for damage or loss incurred in transit, freight damage is not covered
under warranty. We will, however, at your request, supply you with the necessary documents to support your
claim.
UNPACKING AND INSPECTION
1. Remove the cabinet from shipping carton, ensuring that all pack-
ing materials and protective plastic has been removed from the
unit. Inspect all components for completeness and condition.
2. If any freight damage is present, a freight claim must be filed im-
mediately with the shipping company.
3. Freight damage is not covered under warranty.
4. Check to insure all components are included: cabinet, instruction
packet and additional accessories, such as product dividers.
5. Read operation instructions completely.
6. Connect power cord to grounded and properly wired electrical
source as specified.
7. Appliance should be thoroughly cleaned before use. See
CLEANING INSTRUCTIONS, page seven.
This appliance
should be
thoroughly
cleaned prior to use.
See the CLEANING
INSTRUCTIONS, on page 7
of this manual.
NOTE: DO NOT discard
the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested
it for proper operation.
Refer to FREIGHT DAM-
AGE CLAIM PROCEDURE
below.
INSTALLATION
Location
For proper operation and maximum performance, locate the Crisp n’ Hold in an ambient air tempera-
ture of 70º F (21ºC).
Avoid areas near exhaust fans where there is active air movement. For safe operation, locate the
unit a reasonable distance from combustible walls and materials.
To prevent injury and damage, locate the unit at a proper and safe working height. The location
should be level, clean of debris, and strong enough to support the weight of a fully loaded unit.
To prevent electrical shock, be sure unit is not plugged into an electrical outlet. If unit has been oper-
ated, allow to cool before installing.

5
Countertop Mounting
NOTE: CNH12LP, CNH18LP and CNH28LP drop-in models are not
intended to be dropped into an enclosed compartment. Counter
must be made of a non-combustible material, located away and
shielded from combustible materials, clean and free of debris. Lo-
cate and drill four mounting holes in counter top.
If desired, you may remove the legs from unit and secure to counter
top using threaded mounting holes previously occupied by legs.
Seal the perimeter of unit where it
meets the counter top with a food grade
silicone sealant.
Drop-In Mounting
Counter-top must be non-combustible
and made of stainless steel, clean and
free of debris. Verify cut-out dimensions
of the counter-top. CNH12LP: 20.75”D
x 24.25” W; CNH18LP: 20.75”D x
30.25” W. CNH28LP: 27.125”D x
27.125”W.
Warmer is equipped with CarterLocks,
uniquely designed turn-out tabs which
secure the top flange of the warmer to
the counter top.
Apply food-grade silicone sealant to the
underside of the warmer top flange prior
to setting the unit into the cutout. Set the
warmer into the counter top cut-out.
After installation, verify that the tabs on
the CarterLocks are turned out to lock
the warmer into the counter. A flathead screwdriver may be used to
turn the tabs.
Apply a thin bead of food-grade silicone sealant around the flange to
seal it to the counter.
INSTALLATION
GROUNDING INSTRUCTIONS
This appliance is equipped with a cord having a grounding wire with a
grounding plug which must be plugged into an outlet that is properly installed
and grounded. In the event of an electrical short circuit, grounding reduces
the risk of electric shock by providing an escape wire for the electric current.
WARNING—Improper use of the grounding can result in a risk of elec-
tric shock. Consult a qualified electrician or serviceman if the grounding
instructions are not completely understood, or if doubt exists as to whether
the appliance is properly grounded.
The ground lug of this appliance must be connected to a suitable building
ground.
IMPORTANT:
Power cord is 6' long.
If necessary, contact a licensed
electrician to install an appropriate
20 amp electrical circuit with correct
NEMA receptacle. DO NOT use an
extension cord.
WARNING:
Risk of personal injury
Installation procedures must be
performed by a qualified technician
with full knowledge of all applicable
electrical codes.
Failure can result in personal injury
and property damage.
IMPORTANT:
NOT UNDER WARRANTY
Damage to unit due to be-
ing connected to the wrong voltage
or phase is NOT covered by war-
ranty.
CAUTION:
Risk of personal injury
Unit is not waterproof, to
avoid electrical shock keep unit and
counter from being submerged in
water. Do not operate if unit has
been submerged in water.
CAUTION:
Electrical Shock Hazard
The ground prong of the
power cord is part of a system de-
signed to protect you from electric
shock in the event of internal dam-
age.DO NOT cut off the large round
ground prong or twist a blade to fit
an existing receptacle.
CAUTION:
To reduce the risk of fire,
the appliance is to be
mounted on surfaces of noncom-
bustible material only.
IMPORTANT: NOT UNDER WARRANTY
Damage caused by leaks due to improper installa-
tion is NOT covered by warranty
24.25” or 30.25” W
20.75”
D

6
STARTUP AND NORMAL OPERATION
CAUTION:
HOT SURFACE
Inner surfaces of the unit
will be very hot during and
after operation.
Avoid touching the cabinet
when loading or removing
product.
Daily operating procedures
1. Prior to use, unit must have been installed properly and tested by
a trained installation or service professional.
2. Unit must be clean and grease free prior to use.
3. Verify that the grease pan, heat duct and air filters are installed
properly.
4. Turn power on by flipping the rocker switch upwards , which
should be lit to indicate there is power to unit. The motors should
begin to turn and create airflow.
5. Unit will automatically begin to preheat, allow 10-15 minutes for
unit to climb to operating temperature of 160º degrees F.
6. Load product into Crisp n’ Hold.
7. The cabinet must be cleaned daily. Perform cleaning at the end
of each day. It is important to follow the cleaning procedures to
keep grease and debris from building up. Failure to perform daily
cleaning will clog the filters and damage the electrical compo-
nents. See page 7 for cleaning instructions.
Startup
1. Plug the Crisp n’ Hold into a properly grounded electrical recepta-
cle.
2. Ensure all plastic and packaging materials have been removed.
3. Set POWER switch to “ON” position.
4. Do not load product into the cabinet. Allow the heat to remove
any residual oils which may adhere to inside metal surfaces.
A slight emission of smoke is normal for the first few hours of
operation.
5. Cabinet is preset at the factory, no temperature adjustment is
necessary.

7
CLEANING PROCEDURES
1. After all food products have been removed from the cabinet,
turn the power switch to “OFF” and allow the cabinet to cool.
2. Unplug the unit prior to any cleaning.
3. Remove and clean the grease / crumb pan from the bottom of
the unit by sliding it out towards the operators side of the unit.
Clean the pan as well as pan housing.
4. The air filter can be easily
removed without tools for
cleaning by lifting up and pulling
towards the front of the unit.
Clean by hand washing or run
through an automatic washer.
Reinstall when filter is dry and
clean.
5. Remove the product bottom heat duct and divider assemblies.
Clean the inside of the unit as well as the removed parts.
Reinstall when all parts are dry and clean.
6. Inspect and clean the areas where there are vents, making
sure no water gets into the internal controls or electrical areas
of the cabinet.
RECOMMENDED TIPS FOR CLEANING STAINLESS STEEL
Purpose Frequency Cleaning Agent Method of Application
Routine Daily Soap, ammonia Sponge with cloth, rinse with clear water
cleaning detergent and water and wipe dry.
Smears/ As Stainless steel cleaner Rub with soft cloth as directed on package.
Fingerprints needed or similar products Rub in direction of grain of stainless steel.
Do not use on vinyl trim.
Stubborn Daily Any chloride-free Apply with damp sponge or cloth. Rub in
spots and as or direction of grain of stainless steel. Rinse
stains needed phosphate-free thoroughly, especially if cleaner contains
cleaner chlorine bleach, do not use on vinyl trim.
Hard water Daily Vinegar Swab with cloth.
spots as needed Rinse with water and wipe dry.
CAUTION:
ELECTRIC SHOCK
HAZARD
Disconnect appliance from
electric power before cleaning.
CAUTION:
HOT SURFACE
Exposed surfaces can be hot
to the touch and may cause
burns. Allow appliance to cool
before cleaning.
IMPORTANT: DO NOT spill
or pour water into controls,
control panel or wiring. Water
damage is not covered by
warranty.
CAUTION:
Beware of sharp
edges on sheet
metal during cleaning,
especially during removal
of grease filters.
Cleansers, detergents, degreasers, sanitizers, or bleaching agents that contain chlorides or phos-
phates will cause permanent damage to stainless steel products. The damage appears as pits,
eruptions, voids, small holes, severe discoloration or dulling of the metal finish. Water with
high chloride content can also damage stainless steel.
If unsure of your water quality, we recommend you have it tested. THIS DAMAGE IS
PERMANENT, COSTLY TO REPAIR, AND IS NOT COVERED BY THE WARRANTY.
CAUTION

8
WIRING DIAGRAMS
CNH14
CNH14XD
CNH18
CNH18XD
CNH12LP
CNH18LP
CNH28
CNH28LP
CNH28LPC
CNH28XD
CNH40
208, 220, 230 & 240 volts
120 volts

9
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY
No power to unit Not plugged in or circuit breaker
tripped Check or reset circuit breaker Connect to proper receptacle
Power cord damaged Check - replace if required
Power switch damaged or defective Check - replace if required
Food dries out too
quickly Operation where product temp is too
high Check product temps going into hold- ing cabinet
Thermostat incorrectly set or defective Check proper operation or calibration
of thermostat
Unit is on, motors
are running but no
heat
Internal wiring error
Call service technician
Element hi-limit trip /defective Call service technician
Takes too long to
get to temperature Improper voltage Call service technician to verify in- coming voltage matches cabinet
specifications.
Unit is hot
but low or no airflow Internal wiring error Call service technician
Circulation motor has quit Call service technician
Improper voltage Call service technician to verify in-
coming voltage matches cabinet
specifications.
NOTE:
The technical content of this manual,
including any wiring diagrams, schemat-
ics, parts breakdown illustrations and /
or adjustment procedures, is intended
for use ONLY by qualified technical
personnel.
NOTE:
For warranty service, call Carter-Hoffmann
direct at 800-323-9793
or email
[email protected]
for authorization, we will dispatch the near-
est authorized service agency.

10
Carter-Hoffmann Warranty:
Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter
Line Products that CARTER-HOFFMANN will, at its option, repair or replace, during the warranty
period set forth below, any part of such products made necessary due to a defect in material or work-
manship which is present when the product leaves its factory and which manifests itself during the war-
ranty period under normal use and service.
This warranty applies only to original equipment owned and possessed by the initial purchaser and the
warranty period begins on the date of original shipment from the CARTER-HOFFMANN factory and
extends as follows: to component parts and labor for 12 months; to refrigeration compressor unit for
one year (limited to replacement only - not to include labor for removal, repair or replacement).
Repair or replacements under this warranty will be performed, unless otherwise authorized in writing
by CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this
warranty are to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part
or component to be given if found by CARTER-HOFFMANN to be defective.
CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or
assume any obligation or liability in connection with its products other than that covered in this war-
ranty. This warranty applies only within the continental United States and Canada. In Alaska and Ha-
waii, this warranty applies only to and is limited to the supply of replacement parts.
Warranty Exclusions and Limitations:
Any implied warranty of merchantability or fitness for a particular purpose is hereby specifically dis-
claimed by CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend be-
yond the description on the face hereof. This warranty does not cover and CARTER-HOFFMANN shall
not under any circumstances be liable for any incidental, consequential or other damages (such as in-
jury to persons or property, loss of time, inconvenience, loss of business or profits, or other matters not
specifically covered) arising in connection with the use of, inability to use, or failure of these products.
Specifications subject to change through product improvement and innovation.
WARRANTY
Carter-Hoffmann
1551 McCormick Ave.
Mundelein, Illinois, 60060 USA
Phone: [phone]
Toll free ( USA and Canada): 800-323-9793
Fax: [phone]
Sales & Marketing E-mail: [email protected]
Service E-mail: [email protected]
Company Website: www.carter-hoffmann.com