
11
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY
No power to unit Not plugged in or circuit breaker tripped Check or reset circuit breaker
Connect to proper receptacle
Power cord damaged Check - replace if required
Power switch damaged or defective Check - replace if required
Food dries out too
quickly Operation where product temp is too high Check product temps going into holding
cabinet
Temperature probe or controller defective Check proper operation or call service
technician
Unit is on, motors
are running but no
heat
Internal wiring error
Call service technician
Element hi-limit trip /defective Call service technician
Takes too long to get
to temperature Improper voltage Call service technician to verify incoming
voltage matches cabinet specifications.
Unit is hot
but low or no airflow Internal wiring error Call service technician
Circulation motor has quit Call service technician
Improper voltage Call service technician to verify incoming
voltage matches cabinet specifications.
NOTE:
The technical content of this manual, including
any wiring diagrams, schematics, parts break-
down illustrations and / or adjustment procedures,
is intended for use ONLY by qualified tech-
nical personnel.
NOTE:
For warranty service, call Carter-Hoffmann direct at
800-323-9793 for authorization, we will dispatch the
nearest authorized service agency.
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1600 watts, 120v, 14.3 amps, 60Hz, 1 Ph,
NEMA 5-20P
Part Number
18305-0071 Rubber foot
18312-0418 Controller label
18600-0049 Hi-limit thermostat
18602-0030 On/Off switch
18602-0031 Switch boot
18602-0268 Solid state relay—25A
18603-5090 Fan wheel
18603-9099 18” Thermister probe
18605-0017 Cord 14/3 HSJO X 11’ long
18612-0234 Heater elements, 110v 800w
18614-0272 Fan guard
18614-0322 Muffin fan
18614-0338 Motor w/ bracket 110v
18616-0264 Temperature controller
w/timers
18616-0327 Timer controller
16090-2963 Caddy assembly
(VCNH3W2S)
16090-3531 Caddy assy.
(VCNH3W2S-CVR)
16504-3503 Pan cover
(VCNH3W2S-CVR only)
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1600 watts, 208v, 8.2 amps, 50/60Hz, 1 Ph,
NEMA 5-15P
Part Number
18305-0071 Rubber foot
18312-0418 Controller label
18600-0049 Hi-limit thermostat
18602-0030 On/Off switch
18602-0031 Switch boot
18602-0268 Solid state relay—25A
18603-5090 Fan wheel
18603-9099 18” Thermister probe
18605-0015 Cord 16/3 HSJO w/ 6-16 plug
X 11’ long
18612-0409 Heater elements, 208v 800w
18614-0272 Fan guard
18614-0323 Muffin fan
18614-0339 Motor w/ bracket 208v
18616-0264 Temperature controller w/timers
18616-0327 Timer controller
16090-2963 Caddy assembly (VCNH3W2S)
16090-3531 Caddy assy.
(VCNH3W2S-CVR)
16504-3503 Pan cover (VCNH3W2S-CVR only)
VCNH3W2S or VCNH3W2S-CVR
Crisp ‘N Hold Station
1560/1695 watts, 230/240v, 6.9/7.1 amps,
50/60Hz, 1 Ph, CE Plug
Part Number
18305-0071 Rubber foot
18312-0422 Controller label; 6 timer CE
18600-0049 Hi-limit thermostat
18602-0030 On/Off switch
18602-0031 Switch boot
18602-0268 Solid state relay—25A
18603-5090 Fan wheel
18603-9099 18” Thermister probe
18605-0200 Cord 16/3 harmonized X 11’ long
18612-0236 Heater elements, 240v 800w
18614-0272 Fan guard
18614-0323 Muffin fan
18614-0340 Motor w/ bracket 220-240v
18616-0264 Temperature controller w/timers
18616-0327 Timer controller
16090-2963 Caddy assembly (VCNH3W2S)
16090-3531 Caddy assy.
(VCNH3W2S-CVR)
18606-0726 Plug 16A (France, Belgium)
16504-3503 Pan cover
(VCNH3W2S-CVR only)
PARTS LISTS