CARTER-HOFFMANN TC100 Owner's manual

TENDERCHEF FOOD CURING CABINET
MODEL TC100
OWNER / OPERATOR’S MANUAL
Part Number: 18400-3249 Printed in the United States of America 100119KBA
MANUFACTURED BY:
CARTER-HOFFMANN
1551 McCormick Avenue
Mundelein, IL 60060 U.S.A.
Phone: [phone]
Fax: [phone]
Toll Free: 800-323-9793
Email: [email protected]
GENERAL INFORMATION
 This appliance is intended for use in commercial establish-
ments, where all operators are familiar with the appliance
use, limitations and associated hazards.
 Operating instructions and warnings must be read and un-
derstood by all operators and users.
 This appliance is intended for aging/curing large cuts of
beef, cheese and charcuterie. No other use is recommended
or authorized by the manufacturer or its agents.
 Cleanliness of this appliance is essential to good sanitation.
Read and follow all included cleaning instructions and
schedules to ensure the safety of the food product.
 All included instructions, component views and parts lists are
included for general reference, and are intended for use by
qualified service personnel.
 Knowledge of proper installation, operation and maintenance
procedures is essential to ensure the safe operation of this
cabinet. SERVICE / SAFETY
 Always have dry hands prior to using the piece of equip-
ment.
 Turn OFF the unit anytime the cabinet is not in use.
 If an electrical shock is felt when touching the cabinet, dis-
connect the power immediately and call Carter-Hoffmann
Technical Service for assistance.
 If the power cord is frayed or the plug damaged, DO NOT
plug into the electrical power receptacle. If it is already
plugged in, turn off the main circuit breaker, usually located
in the building’s breaker box, then disconnect the plug.
 Disconnect the power cord before attempting any repairs to
the cabinet.
 Repairs to this unit must be by qualified personnel.
 DO NOT SPRAY WITH WATER OR CLEANING SOLU-
TIONS, or submerge the appliance. Components and wiring
present a high shock hazard when wet.
TC100
Before using, familiarize
yourself with the heater
controls. Read entire manual
before operating this cabinet.
CAUTION: EQUIPMENT ELECTRICAL DAMAGE
Do not plug in or use this appliance until all Installa-
tion Instructions are read and followed.
This manual is considered to be a permanent part of this ap-
pliance and must remain with the appliance if it is sold or
moved to another location
TABLE OF CONTENTS
UNPACKINGANDINSTALLATION 2
CLEANING 3-4
DAILYOPERATION 5
TOUCHSCREEN CONTROLS 5-6
WIRINGDIAGRAM 7
MAINTENANCE&REPLACEMENTPARTS 8
SERVICE AND SHIPPING DAMAGE PROCEDURE 9
WARRANTY 10

2
UNPACKING AND INSTALLATION
WARNING:
Risk of personal injury
Installation procedures must
be performed by a qualified technician
with full knowledge of all applicable
electrical codes. Failure can result in
personal injury and property damage.
CAUTION:
Electrical Shock Hazard
The ground prong of the power cord is
part of a system designed to protect
you from electric shock in the event of
internal damage. DO NOT cut off the
large round ground prong or twist a
blade to fit an existing receptacle.
IMPORTANT:
Power cord is 10' long.
If necessary, contact a li-
censed electrician to install
an appropriate 15 amp electrical cir-
cuit with NEMA 5-15R receptacle. DO
NOT use an extension cord.
IMPORTANT:
Damage to unit due to being
connected to the wrong volt-
age or phase is NOT covered
by warranty.
IMPORTANT:
Place the cabinet in a space
that is 80°F (27°C) or below.
Temperatures above 80°F
(27°C) may affect performance.
GROUNDING INSTRUCTIONS
This appliance is equipped with a cord having a grounding wire
with a grounding plug which must be plugged into an outlet that is
properly installed and grounded. In the event of an electrical short
circuit, grounding reduces the risk of electric shock by providing an
escape wire for the electrical current.
WARNING-Improper use of the grounding can result in a risk
of electric shock. Consult a qualified electrician or service agent if
the grounding instructions are not completely understood, or if
doubt exists as to whether the appliance is properly grounded.
CAUTION: Electric Shock Hazard
All servicing requiring access to non-insulated components must be performed by qualified service personnel. Do
not open any access panels which require the use of tools. Failure to heed this warning can result in electrical
shock. Disconnect this appliance from electrical power before performing any maintenance or servicing.
WARNING: Injury Hazard
All installation procedures must be performed by qualified personnel with full knowledge of all applicable electrical
codes. Failure could result in property damage and personal injury.
WARNING Electric Shock Hazard
Appliance must be plugged into a properly grounded receptacle to prevent possible shock hazard. Electrical shock
will cause death or serious Injury.
Unpack the cart and any accessories included. Ensure that all packing materi-
als and protective plastic has been removed from the unit. Inspect all compo-
nents for completeness and condition.
NOTE: DO NOT discard the carton or other packing materials until you have
inspected the appliance for hidden damage and tested it for proper operation.
Refer to SHIPPING DAMAGE CLAIM PROCEDURE on PAGE 8 of this manu-
al.
Appliance should be thoroughly cleaned before use. See CLEANING IN-
STRUCTIONS, page 3-4.
Plug the cabinet into a properly grounded NEMA 5-15R electrical receptacle.
DO NOT MODIFY CORD PLUG.
INSTALLATION CLEARANCES: the top and rear of unit must remain open
and unobstructed. A clearance of 6” minimum must be maintained on the back
of the unit.
Before using, familiarize
yourself with the heater
controls. Read entire manual
before operating this cart.
5.35 Amps

CLEANING
For ALL cleaning procedures, turn the main power switch OFF and unplug
the cabinet to before cleaning. DO NOT spray or splash water on the elec-
trical components, control panel, timer or wiring. Cleaning should be per-
formed when aging/curing is not in process.
1. Racks or shelves are easily removed without tools for cleaning, Simply lift up
and pull out. They may be hand washed or run through an automatic washer.
2. To clean stainless steel surfaces use only cleansers, detergents, degreasers,
or sanitizers that are certified to be "chloride-free" and "phosphate-free," and
cleansers, degreasers, or sanitizers only in the recommended concentra-
tions*. DO NOT exceed recommended concentrations or mixing ratios. After
cleaning and sanitizing, rinse all exposed surfaces thoroughly with large
amounts of clean, clear water. Wipe off any standing liquid or residue from all
surfaces, corners and rear edges.
3. Vinyl trim should be washed with a chlorine-free detergent and water. Rinse
thoroughly with clear water and allow to dry. Never use abrasive cleaners,
waxes, car polish, or substances containing strong aromatic solvents or alco-
hol. Use of direct steam / hot water cleaning at temperatures above 190°F
may result in “bubbling” or loosening of vinyl adhesive.
*IMPORTANT: Cleansers, detergents, degreasers, sanitizers or bleaching agents that contain chlorides or phosphates will
cause permanent damage to stainless steel products. This damage appears as pits, eruptions, voids, small holes, cracks,
severe discolorations or dulling of the metal finish. Water with a high chlorine content can also damage stainless steel. If unsure
of your water quality, we recommend you have it tested. THIS DAMAGE IS PERMANENT, COSTLY TO REPAIR, AND IS NOT
COVERED BY WARRANTY.
WARNING: ELECTRIC
SHOCK HAZARD
Unplug the unit from
electric power before
performing cleaning or maintenance.
WARNING: ELECTRIC
SHOCK HAZARD
DO NOT spray or splash
water on the control panel
or wiring.
CAUTION: CART
DAMAGE
Do not tip cart onto the
doors to drain excess
water. Permanent damage to the
doors and hinges will result. Use a
clean dry cloth to mop any excess
water inside cabinet after cleaning.
3
Fig 1. Humidity pan
Fig 2. Remove rear duct Fig 3. Evaporator cover screws in rear corners (2) Fig 4. Evaporator cover screws in front (3)
Routine cleaning on a regular basis is vital to the proper operation and
overall performance of your cabinet. Follow these procedures to keep
your cabinet sanitary and running at peak performance.
REMOVING AND CLEANING THE REAR DUCT AND EVAPORATOR COVER
Two people are required for this job.
1. Remove the humidity pan that is located at the bottom rear of the cabinet. (Fig.
1). Pull out the pan from the sides and unplug the fan. Empty pan if needed.
2. Remove the rear duct (Fig. 2) by lifting up from the bottom and then pulling for-
ward. Clean the duct with chloride-free or phosphate-free cleaning solution.
3. Locate both screws at the rear corners of the evaporator cover (top rear of cabi-
net) and remove them (Fig. 3)
4. Locate the three screws on the front of the evaporator cover and remove them
(Fig. 4). The cover will now be free—use caution as it will drop.
5. Remove the cover from the cabinet and clean with chloride or phosphate-free
cleaning solution.
6. Dry all parts thoroughly with a clean dry towel and reinstall in reverse order.

CLEANING (continued)
REMOVING AND CLEANING THE DOOR (GLASS OR SOLID)
Two people are required for this job.
1. Locate the four screws that secure the control panel, two on left end and two
on right end, (Fig.1), remove them and place the panel on top of the cabinet.
2. At the top of the door, find two Philips screws (Fig.2); if the door is hinged on
the right the screws will be located on the right; if the door is hinged on the
left, the screws will be located on the left.
3. Have one person hold the door, while the other removes the screws.
4. Remove the pin plate (Fig. 3) and allow the door to come forward.
5. Lift the door until it is fully removed from the bottom pin (Fig. 4)
6. Set the door on a large flat surface. Wipe it down with water and a chloride-
free or phosphate-free cleaning solution.
7. If the door has glass, an alcohol-based solution can be used to clean the
glass.
8. Wipe off any excess water and cleaning solution with a clean damp towel and
then dry with a clean dry towel.
9. Replace the door by following instructions in the reverse order.
WARNING: ELECTRIC
SHOCK HAZARD
Unplug the unit from
electric power before
performing cleaning or maintenance.
WARNING: ELECTRIC
SHOCK HAZARD
DO NOT spray or splash
water on the control panel
or wiring.
4
Fig 1. Control panel screws (right end)
Fig 2. Philips screws at top of door
Fig 3. Pin plate
Fig 4. Lift door/bottom pin
CLEANING THE DOOR GASKET (GLASS OR SOLID DOOR)
Two people are required for this job.
1. See the instructions to remove the door (above). Gasket removal will be the
easiest with the door off the cabinet.
2. With the door on a large flat surface, front side down, lift the gasket from the
outside to reveal a compression bracket with Philips head screws (Fig. 5)
3. Remove all screws around the border of the gasket to free it.
4. Using a stiff bristled cleaning wand, soap and water, clean in all of the crevic-
es of the gasket. Rinse with clean water and ensure there aren’t any suds
remaining.
5. Clean the aluminum with a chloride or phosphate-free cleaning solution.
Rinse with clean water and with a dry with a clean cloth.
6. Reinstall gasket by following instructions in the reverse order.
CLEANING THE SIDE AIR RETURNS
1. Locate the screws behind the air returns at the front of the cabinet on each side
(Fig. 6)
2. Remove the screws with a Phillips head screw driver.
3. Remove the side air returns and clean them with a chloride or phosphate-free
cleaner. Rinse with clean damp cloth and then dry with clean cloth.
4. Reinstall the side air returns.
Fig 5. Compression bracket with screws Fig 6. Screws for air returns

Tenderchef is capable of cooling to a temperature of 30°F (-1°C). Pre-cooling
time to 40°F (4°C) is approximately 30 minutes. Only product that has been
chilled should be placed into the cabinet. Do not place unrefrigerated or warm
product into the cabinet.
Since various products require different settings for the best curing, do not mix
products. See table below for recommended settings.
This cabinet must be placed in an ambient controlled area under 80°F (27°C).
1. Pre-chill empty cabinet with the door closed for approximately 30 minutes.
Always keep the door closed, except when actually loading or unloading
the cabinet. Do not load the cabinet until the proper operating temperature
has been reached.
2. Loops are located at the top for hanging products. Racks below are for
additional products. Load hanging products first.
3. Keep door closed at all times, unless loading or unloading product.
Remember: the unit must be at proper temperature before the door
is opened and product is placed in the cabinet.
The cabinet will not lower food temperatures with the door open.
The cabinet is equipped with condensation pan located at the bottom rear of
the cabinet. This pan will provide humidity if desired. Note: when too much
condensate enters the pan, there is an overflow pan in the rear. This can also
be redirected to a floor drain. Check periodically to empty and clean. Cleaning
instructions are on page 3.
DAILY OPERATION
5
Condensation Pan
(lower rear interior)
Home Screen
Main screen to access all other setting screens
TOUCHSCREEN CONTROLS
Idle Screen
Touch anywhere to be taken to the home screen
Product Temperature Range Humidity Range
Sub-Primal Beef Cuts (short loin,
prime rib, tomahawk prime rib)¹ 30° to 39°F (-1°to 4°C) 80-85%
Charcuterie 55° to 65°F (13°to18°C) 70%
Cheese 50°to 55°F (10°to 13°C) 75-95%
RECOMMENDED SETTINGS*
*Settings are considered safe according to internetsources. Individuals experienced with dry-aging and curing may have
their own preferences. We encourage you to research settings prior to using this product. Carter-Hoffmann assumes no
liability.
¹ https://www.usmef.org/guidelines-for-u-s-dry-aged-
beef-for-international-markets/
²https://cooking.stackexchange.com/questions/8087/
when-curing-sausage-which-is-more-important-
temperature-or-humidity
³http://www.artisancheesemakingathome.com/
cheesemaking-ripening.html
TC100
RESOURCES

TOUCHSCREEN CONTROLS
7
Home Screen From the Home Screen you can:
View the current temperature and humidity.
Select a product and change setpoints for temperature, humidity and lighting
Start a cycle
Change the time and date
View Current Temperature and Humidity
Press TEMP or HUMIDITY on the Home Screen
The actual temperature or humidity will appear.
The screen will automatically revert to the current settings after five
seconds
To Select a Product and Start a New Aging or Curing Cycle
On the Home Screen select a product. You will be taken to the Product
Selection Screen.
Select a product. The product name will change from Black to White lettering
to note your selection.
Press RESET to revert the day counter back to 000.
Press START to complete your selection.
On the Confirmation Screen, you will be asked if you are sure. Press for yes
and Xfor no.
Home Screen
Product Selection Screen
To Set the Date and Time
On the Home Screen, press the TIME button and the Time and
Date Screen will appear.
Arrow UP or DOWN to set the time and date .
Press DONE when you are finished. You will be asked if you are
sure. Press for yes and Xfor no.
Product Time and Date Screen
To Change Setpoints for Temperature, Humidity or Lighting Cycles
On the Home Screen, press SETTINGS and Settings Screen will appear.
Arrow UP or DOWN to set the temperature
Arrow UP or DOWN to set the humidity
There are three separate lights: two visible lights for viewing the interior (L1 on the
bottom right and L2 on the upper left side of the door) and one UV light for sanita-
tion (it is not visible). You can set the lighting for each of them at 12 hours/day, 18
hours/day, ON (24 hours/day) or OFF. Arrow UP or DOWN to set each one. You
will be asked if you are sure. Press for yes and Xfor no.
Press to set temperature and humidity
Press to cancel changes and return to the Home Screen
Settings Screen
1
2
3
4
1
2
3
4
1
3
5
6
7
6
Confirmation Screen
8
5
6
7
8
2
11
12
11
12
13
13
14
15
14
15
4
9 10
16
9
10
16

WIRING DIAGRAM
TC100 Curing Cabinet
115v, 5A, 600 watts 60Hz, NEMA 5-15P
Standard Electric
7

8
GENERAL MAINTENANCE INSTRUCTIONS
DOORS
Never tip cabinet forward or open doors to drain water during or after washing. This
can cause serious damage to the hinges, doors and latches.
DOOR ADJUSTMENT/REVERSING THE HINGES
Your cabinet comes with spacers on the bottom hinge for door adjustment, removal or
replacement. The door is field reversible.
1) Remove the 4 screws on the left and right ends of the control panel; lift the panel
and place it on top of the cabinet
2) Locate the 2 screws on top of the hinge and remove them
3) Remove the top pin plate and brace the door as it loosens and falls forward
4) Lift the doo up to free it from the bottom pin
5) Remove the hinge brackets from the front of the cabinet
6) Mount the brackets on the opposite corners, i.e. if a bracket was originally on the
top right, mount it on the bottom left.
7) Pre-mount the bottom hinge plate before mounting the door
8) Place the door onto the bottom hinge and latch the door
9) Install the top hinge pin and fasten
10) Adjust the door forward or back for proper gasket seal
WARNING
Never move cabinet un-
less all doors are securely
closed. Serious damage
to hinges and doors may result if
bumped into walls, tables, or other
equipment when the doors are open.
REPLACEMENT PARTS
WARNING
Use only (OEM) original
equipment manufacturer
replacement parts. Using
unauthorized parts may cause seri-
ous injury. Replacement parts
should be installed by a qualified
technician.
Contact factory with your model
and serial number for replacement
components.
Factory Recommended Charge of Refrigerant:
24 oz. R134A
Part Number Description
18602-0013 Push button switch, #E6900A
18602-0298 Relay, AC 100/120V
18602-0319 Relay, 24 DC coil, 30A, cont.
18602-0333 Low profile, 250V/5A button switch
18606-0104 C13 panel mount conn. socket
18606-0105 C14 male plug
18606-0290 5-15R single 125V
18612-5067 Condensing unit, R134A
18614-0028 Solenoid Valve, A3S120 1/4 120V
18614-0050 Accumulator
18614-0062 Filter drier
18614-0085 TXV EFJ-1/4-C 2SX3 SAE30”
18614-0289 Evaporator coil, high efficiency, 120-230V
18614-0316 Muffin fan cord, 40”
18614-0322 Muffin fan, 120V
18616-0115 RTD, sealed, 1000 OHM
18616-0223 Relay, SPST-NO, 140V, 24VAC
18616-0224 Transformer, 120/208/240, 24V40VA
18616-0423 Temperature/RH sensor with housing
18616-0446 USB Panel, mount to 5-pin socket
18616-0451 Power supply, 12VDC, 120VAC
18616-0455 LED lights, 3 array
18616-0456 7” display w/ WIFI card
18616-0457 UV-C light bulb
18616-0458 UV-C bulb socket w/leads
18616-0459 UV-C bulb ballast
18616-0460 LED light 9-array
18616-0461 LRE2B w/733 IO Board
18600-0139 Press SW Refrig #400
18603-0040 7” display harness
18615-0065 Extended end access valve

SERVICE EXPECTATIONS
SERVICE PHILOSOPHY
For almost sixty years, Carter-Hoffmann has enjoyed a reputation for manufacturing rugged, dependable
foodservice equipment that permits foodservice professionals serve more food products to more
people, and thus, to grow their business.
Our goal is not only to provide the best food service equipment for the price, but also to back it up with after-sale
service that is responsive fast, efficient and professional. To ensure a clear understanding of our goals, expecta-
tions, and responsibilities, we have prepared this brief document.
Carter-Hoffmann products are innovative and efficient. They are easy to use, easy to clean and easy
to maintain. Although the products are quite reliable they are also designed for easy repair. We believe that a mal-
function to a Carter-Hoffmann product should cause as little inconvenience to the customer as possible. Our aim is
to provide “same day”/first time fix” repair service on all of our products. We are dedicated to making every aspect
of our customer service the standard by which others are judged.
END-USER RESPONSIBILITIES
While we all strive to serve our mutual customers as well as possible that does not mean that
the end-user (including his employees) does not share some responsibilities.
1. All shipping damage must be noted on the freight bill when the shipment is received. Any freight
damages must be collected from the Freight Company, NOT Carter-Hoffmann.
2. The end-user should be advised beforehand to carefully unpack and inspect all products when they are received
BEFORE SIGNING THE SHIPPER'S RECEIPT OF DELIVERY.
3. The end-user must provide a safe, dry, level surface for the equipment to be placed upon.
4. The end-user must provide the proper electrical supply. All in-wall electrical modifications are to
be completed by a licensed electrician. All building modifications are the responsibility of the end-user.
5. The end-user must operate, clean and maintain the equipment in accordance with the
procedures described in the Operation Manual.
6. Carter-Hoffmann is NOT responsible for any loss of the customer’s income, loss of food product, extra labor
charges, or any other incidental or consequential costs as a result of the malfunction of our product.
7. The end-user shall allow for on-premises repair of the equipment to be completed at a mutually
convenient place and time.
WARRANTY SERVICE
1. Warranty service is to be initiated by authorized Carter-Hoffmann personnel only.
2. The service provider is NOT authorized to change or extend any of the terms or conditions of our warranty.
3. Initial freight damage is NOT covered by the product warranty.
CONFIDENTIALITY
1. The end user and all his employees and sub-agents shall protect and keep confidential Carter-Hoffmann’s pro-
prietary designs, information, and knowledge.
2. All literature and informational materials provided by Carter-Hoffmann are to be considered confidential; they
remain Carter-Hoffmann’s property; and are not to be reproduced without our prior written consent.
9
SHIPPING DAMAGE CLAIM PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was carefully inspected and packaged by skilled
personnel before leaving the factory. Upon acceptance of this shipment, the transportation company assumes full respon-
sibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or express receipt,
and that the note of loss or damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of the damage.
3. CONCEALED LOSS OR DAMAGE: if damage is unnoticed until the merchandise is unpacked, notify the transportation
company or carrier immediately, and file “CONCEALED DAMAGE” claim with them. This should be done within ten (10)
days from the date the delivery was made to you. Be sure to retain the container for inspection.
4. Carter-Hoffmann cannot assume liability for damage or loss incurred in transit. We will, however, at your request, sup-
ply you with the necessary documents to support your claim.

Carter-Hoffmann
1551 McCormick Ave.
Mundelein, Illinois, 60060 USA
Phone: [phone] Toll free: 800-323-9793 Fax: [phone]
Sales and Marketing E-mail: [e-mail]
Service E-mail: [email protected]
Company Website: www.carter-hoffmann.com
10
Carter-Hoffmann Warranty:
Carter-Hoffmann (“CARTER-HOFFMANN”) warrants to the initial purchaser of its standard Carter
Line Products that CARTER-HOFFMANN will, at its option, repair or replace, during the warranty
period set forth below, any part of such products made necessary due to a defect in material or work-
manship which is present when the product leaves its factory and which manifests itself during the war-
ranty period under normal use and service.
This warranty applies only to original equipment owned and possessed by the initial purchaser and the
warranty period begins on the date of original shipment from the CARTER-HOFFMANN factory and
extends as follows: to component parts and labor for 12 months (36 months on hotLOGIX and
VAPORPRO holding cabinets and cook & hold cabinets); to refrigeration compressor unit for one
year (limited to replacement only - not to include labor for removal, repair or replacement).
Repair or replacements under this warranty will be performed, unless otherwise authorized in writing
by CARTER-HOFFMANN, at its factory. All parts or components to be repaired or replaced under this
warranty are to be shipped prepaid to CARTER-HOFFMANN, with reimbursement credit for such part
or component to be given if found by CARTER-HOFFMANN to be defective.
CARTER-HOFFMANN neither makes nor assumes and does not authorize any other person to make or
assume any obligation or liability in connection with its products other than that covered in this war-
ranty. This warranty applies only within the continental United States and Canada. In Alaska and Ha-
waii, this warranty applies only to and is limited to the supply of replacement parts.
Warranty Exclusions and Limitations:
Any implied warranty of merchantability or fitness for a particular purpose is hereby specifically dis-
claimed by CARTER-HOFFMANN. There are no warranties, expressed or implied, which extend be-
yond the description on the face hereof. This warranty does not cover and CARTER-HOFFMANN shall
not under any circumstances be liable for any incidental, consequential or other damages (such as in-
jury to persons or property, loss of time, inconvenience, loss of business or profits, or other matters not
specifically covered) arising in connection with the use of, inability to use, or failure of these products.
Specifications subject to change through product improvement and innovation.
WARRANTY