CARTER-HOFFMANN PUCA-24S Owner's manual

PUC®PICK-UP CABINET
OWNER / OPERATOR’S MANUAL
SLIMLINE HEATED & AMBIENT MODELS
Part Number: 18400-3260 Printed in the United States of America 071321KBA
MANUFACTURED BY:
CARTER-HOFFMANN
1551 McCormick Avenue
Mundelein, IL 60060 U.S.A.
Phone: [phone]
Fax: [phone]
Toll Free: 800-323-9793
Email: [email protected]
GENERAL INFORMATION
 This appliance is intended for use in commercial establish-
ments, where all operators are familiar with the appliance
use, limitations and associated hazards.
 Operating instructions and warnings must be read and un-
derstood by all operators and users.
 Cleanliness of this appliance is essential to good sanitation.
Read and follow all included cleaning instructions and
schedules to ensure the safety of the food product.
 All included instructions, component views and parts lists are
included for general reference, and are intended for use by
qualified service personnel.
 Knowledge of proper installation, operation and maintenance
procedures is essential to ensure the safe operation of this
cabinet. SERVICE / SAFETY
 Always have dry hands prior to using the piece of equip-
ment.
 Turn OFF the unit anytime the cabinet is not in use.
 If an electrical shock is felt when touching the cabinet, dis-
connect the power immediately and call Carter-Hoffmann
Technical Service for assistance.
 If the power cord is frayed or the plug damaged, DO NOT
plug into the electrical power receptacle. If it is already
plugged in, turn off the main circuit breaker, usually located
in the building’s breaker box, then disconnect the plug.
 Disconnect the power cord before attempting any repairs to
the cabinet.
 Repairs to this unit must be by qualified personnel.
 DO NOT SPRAY WITH WATER OR CLEANING SOLU-
TIONS, or submerge the appliance. Components and wiring
present a high shock hazard when wet.
Read entire manual before operating
this cabinet.
CAUTION: EQUIPMENT ELECTRICAL DAMAGE
Do not plug in or use this appliance until all Installa-
tion Instructions are read and followed.
This manual is considered to be a permanent part of this ap-
pliance and must remain with the appliance if it is sold or
moved to another location
TABLE OF CONTENTS
SAFETYPRECAUTIONS 2
SPECIFICATIONS 3-4
UNPACKINGANDINSTALLATION 5-7
NETWORKCONNECTION 7-9
STARTUPANDMANUALOPERATION 10-13
PROGRAMMINGTHETEMPERATURE 14-15
CLEANING 16
SERVICE AND SHIPPING DAMAGE PROCEDURE 17
WARRANTY 18
ORIGINAL INSTRUCTIONS

SAFETY PRECAUTIONS
NOTE:
The technical content of this manual, including any wiring diagrams, schematics, parts breakdown illustrations and/or adjustment
procedures, is intended for use by qualified technical personnel and is subject to change without notice.
IMPORTANT SAFETY INSTRUCTIONS
When using electrical appliances basic safety precautions should be adhered to, including the following:
1) Be familiar with the appliance use, limitations and associated restrictions. Operating instructions must be read and understood
by all persons using or installing this appliance.
2) This appliance must be grounded. Connect only to properly grounded outlet.
3) Use this appliance only for its intended use as described in this manual.
a. This equipment is specifically designed to hold pre-cooked food at temperature.
b.
c. This equipment is not designed for industrial or laboratory use.
4) Cleanliness of this appliance and accessories is essential to good sanitation.
5) DO NOT submerge this appliance in water. This appliance is not jet stream approved. DO NOT direct water jet or steam jet at
this appliance, or at any control panel or wiring. DO NOT splash or pour water on, in or over any controls, control panel or
wiring. DO NOT use corrosive chemicals or vapors in this appliance.
6) DO NOT store this appliance outdoors. DO NOT use this product near water – for example, near a kitchen sink, in a wet
basement, or near a swimming pool, and the like.
7) DO NOT operate this appliance if it has a damaged cord or plug, if it is not working properly, or if it has been damaged or
dropped. Do not immerse cord or plug in water, keep cord away from heated surfaces, and do not let cord hang over
edge of table or counter.
8) Only qualified service personnel should service this appliance.
9) DO NOT cover or block any openings on the appliance.
These appliances are intended to be used for commercial applications, for example, in kitchens of restau-
rants, canteens, hospitals and in commercial enterprises such as bakeries, butcheries, etc., but not for con-
tinuous mass production of food.
This appliance can be used by children from 8 years and above, and persons with reduced physical, sensory
or mental capabilities or lack of experience, if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must
not be supplied through an external switching device, such as a timer, or connected to a circuit that is regu-
larly switched on and off by the utility.
WARNING! Scalding Hazard!
To avoid scalding, do not use loaded containers
with liquids or cooking goods which become
fluids by heating in higher levels than those
which can be easily observed.
DANGER! Electrical Shock Hazard!
This symbol draws attention to potential electrical
hazards (dangerous voltage). If you do not follow
the safety instructions, you may risk injury or
death
CAUTION!
This symbol highlights instructions,
which should be followed to avoid any
risk of damage, malfunctioning and/or
breakdown of the device.
CAUTION! Hot Surface!
This symbol is a warning that the device surface
is hot when in use. Ignoring this warning shall
result in burns!
NOTE!
This symbol highlights tips and infor-
mation, which have to be followed for
an efficient and trouble-free operation of
the device.
WARNING!
This symbol highlights hazards, which
could lead to injury. Please follow the
instructions very carefully and proceed
with particular attention in these cases
2

7
3
SPECIFICATIONS—FLOOR STANDING HEATED & AMBIENT MODELS
Model Volts Amps Hz Phase Plug
PUCA-24S 120 1 60 Single NEMA 5-15P
PUCA-24S-PT 120 1 60 Single NEMA 5-15P
PUCA-14SAO 120 0.75 60 Single NEMA 5-15P
PUCA-14SAO-PT 120 0.75 60 Single NEMA 5-15P
PUCA-24SAO 120 1 60 Single NEMA 5-15P
PUCA-24SAO-PT 120 1 60 Single NEMA 5-15P
Electrical Characteristics-Ambient Cabinets
Model Volts Amps Hz Phase Plug
PUCH-24S 120 16 60 Single NEMA 5-20P
PUCH-24S-PT 120 16 60 Single NEMA 5-20P
PUCH-14SAO 120 8 60 Single NEMA 5-15P
PUCH-14SAO-PT 120 8 60 Single NEMA 5-15P
PUCH-24SAO 120 16 60 Single NEMA 5-20P
PUCH-24SAO-PT 120 16 60 Single NEMA 5-20P
Electrical Characteristics-Heated Cabinets
European Ratings-Ambient Cabinets
Model Volts Amps Hz Plug
Receptacle Plug Receptacle
PUCA-24S-I 230 0.5 60 C, E, F, G C, E, F, G
PUCA-24S-PTI 230 0.5 60 C, E, F, G C, E, F, G
PUCA-14SAO-I 230 0.4 60 C, E, F, G C, E, F, G
PUCA-14SAO-PTI 230 0.4 60 C, E, F, G C, E, F, G
PUCA-24SAO-I 230 0.5 60 C, E, F, G C, E, F, G
PUCA-24SAO-PTI 230 0.5 60 C, E, F, G C, E, F, G
European Ratings-Heated Cabinets
Model Volts Amps Hz Plug
Receptacle Plug Receptacle
PUCH-24S-I 230 8 60 C, E, F, G C, E, F, G
PUCH-24S-PTI 230 8 60 C, E, F, G C, E, F, G
PUCH-14SAO-I 230 4 60 C, E, F, G C, E, F, G
PUCH-14SAO-PTI 230 4 60 C, E, F, G C, E, F, G
PUCH-24SAO-I 230 8 60 C, E, F, G C, E, F, G
PUCH-24SAO-PTI 230 8 60 C, E, F, G C, E, F, G
Carter-Hoffmann counter-top PUC Smart Order Pick Up cabinets are de-
signed for automated pick-up, carry-out and drop-off. Add-on cabinets can be
connected to Master cabinets for flexible capacity. Cabinets are connected via
Ethernet or WI-FI to generate an order code for notification. They feature a
capacitive touchscreen with scanner for order loading and pick-up. They can
be stand-alone for manual order entry or can be integrated with POS software
for seamless function, data collection and analytics. Software includes order
management, customer notification and cleaning cycle notification. Stainless
steel construction with anti-microbial powder-coated exterior. Each locker is
12”W x 14”H x 14”D (304 x 356 x 356 mm) with an automatic pop-latch door,
manual close.
Cabinets come in heated or ambient, counter-top or floor models, front-loaded
or pass-through, master cabinet controls in center, on the left or on the right;
doors have a polycarbonate viewing window.
Model
Number Number of Cubbies Loading Style Height in mm Depth in mm Width in mm Shipping Weight lbs kg
PUCA-24S 8 Front 78
1/2 1994 16 5/8422 44 1/41124 310 141
PUCA-24S-PT 8 Pass-Thru 78
1/2 1994 16 5/8422 44 1/41124 310 141
PUCA-14SAO 4 Front 78
1/2 1994 16 5/8422 17 1/8435 136 62
PUCA-14SAO-PT 4 Pass-Thru 78
1/2 1994 16 5/8422 17 1/8435 136 62
PUCH-24S 8 Front 78
1/2 1994 16 5/8422 44 1/41124 310 141
PUCH-24S-PT 8 Pass-Thru 78
1/2 1994 16 5/8422 44 1/41124 310 141
PUCH-14SAO 4 Front 78
1/2 1994 16 5/8422 17 1/8435 136 62
PUCH-14SAO-PT 4 Pass-Thru 78
1/2 1994 16 5/8422 17 1/8435 136 62
PUCA-24SAO-PT 8 Pass-Thru 78
1/2 1994 16 5/8422 34 1/8867 310 141
PUCA-24SAO 8 Front 78
1/2 1994 16 5/8422 34 1/8867 310 141
PUCH-24SAO 8 Front 78
1/2 1994 16 5/8422 34 1/8867 310 141
PUCH-24SAO-PT 8 Pass-Thru 78
1/2 1994 16 5/8422 34 1/8867 310 141
Specifications
PUCA-24S (center) shown
with two PUCA-14AO
cabinets on each end
Note: Model numbers may include C, L or R designation to indicate location of control screen on the front of the cabinet.

7
4
SPECIFICATIONS—COUNTER-TOP HEATED AND AMBIENT MODELS
Model Volts Amps Hz Phase Plug
PUCA-23S 120 1 60 Single NEMA 5-15P
PUCA-23S-PT 120 1 60 Single NEMA 5-15P
PUCA-13SAO 120 0.75 60 Single NEMA 5-15P
PUCA-13SAO-PT 120 0.75 60 Single NEMA 5-15P
PUCA-23SAO 120 1 60 Single NEMA 5-15P
PUCA-23SAO-PT 120 1 60 Single NEMA 5-15P
Electrical Characteristics-Ambient Cabinets
Model Volts Amps Hz Phase Plug
PUCH-23S 120 12 60 Single NEMA 5-15P
PUCH-23S-PT 120 12 60 Single NEMA 5-15P
PUCH-13SAO 120 6 60 Single NEMA 5-15P
PUCH-13SAO-PT 120 6 60 Single NEMA 5-15P
PUCH-23SAO 120 12 60 Single NEMA 5-15P
PUCH-23SAO-PT 120 12 60 Single NEMA 5-15P
Electrical Characteristics-Ambient Cabinets
European Ratings-Heated Cabinets
Model Volts Amps Hz Plug
Receptacle Plug Receptacle
PUCA-23S-I 230 0.5 60 C, E, F, G C, E, F, G
PUCA-23S-PTI 230 0.5 60 C, E, F, G C, E, F, G
PUCA-13SAO-I 230 0.4 60 C, E, F, G C, E, F, G
PUCA-13SAO-PTI 230 0.4 60 C, E, F, G C, E, F, G
PUCA-23SAO-I 230 0.5 60 C, E, F, G C, E, F, G
PUCA-23SAO-PTI 230 0.5 60 C, E, F, G C, E, F, G
European Ratings-Heated Cabinets
Model Volts Amps Hz Plug
Receptacle Plug Receptacle
PUCH-23S-I 230 6 60 C, E, F, G C, E, F, G
PUCH-23S-PTI 230 6 60 C, E, F, G C, E, F, G
PUCH-13SAO-I 230 3 60 C, E, F, G C, E, F, G
PUCH-13SAO-PTI 230 3 60 C, E, F, G C, E, F, G
PUCH-23SAO-I 230 6 60 C, E, F, G C, E, F, G
PUCH-23SAO-PTI 230 6 60 C, E, F, G C, E, F, G
Carter-Hoffmann counter-top PUC Smart Order Pick Up cabinets are de-
signed for automated pick-up, carry-out and drop-off. Add-on cabinets can be
connected to Master cabinets for flexible capacity. Cabinets are connected via
Ethernet or WI-FI to generate an order code for notification. They feature a
capacitive touchscreen with scanner for order loading and pick-up. They can
be stand-alone for manual order entry or can be integrated with POS software
for seamless function, data collection and analytics. Software includes order
management, customer notification and cleaning cycle notification. Stainless
steel construction with anti-microbial powder-coated exterior. Each locker is
12”W x 14”H x 14”D (304 x 356 x 356 mm) with an automatic pop-latch door,
manual close.
Cabinets come in heated or ambient, counter-top or floor models, front-loaded
or pass-through, master cabinet controls in center, on the left or on the right;
doors have a polycarbonate viewing window.
Model
Number Number of Cubbies Loading Style Height in mm
PUCA-23S 6 Front 56 1422
PUCA-23S-PT 6 Pass-Thru 56 1422
Depth
in mm
15 5/8397
15 5/8397
Width
in mm
44 1/41124
44 1/41124
Shipping Weight
lbs kg
250 113
250 113
PUCA-13SAO 3 Front 56 1422 15
5/8397 17 1/8435 110 50
PUCA-13SAO-PT 3 Pass-Thru 56 1422 15
5/8397 17 1/8435 110 50
PUCA-23SAO 6 Front 56 1422 15
5/8397 34 1/8867 250 113
PUCA-23SAO-PT 6 Pass-Thru 56 1422 15
5/8397 34 1/8867 250 113
PUCH-23S 6 Front 56 1422 15
5/8397 44 1/41124 250 113
PUCH-23S-PT 6 Pass-Thru 56 1422 15
5/8397 44 1/41124 250 113
PUCH-13SAO 3 Front 56 1422 15
5/8397 17 1/8435 110 50
PUCH-13SAO-PT 3 Pass-Thru 56 1422 15
5/8397 17 1/8435 110 50
PUCH-23SAO 6 Front 56 1422 15
5/8397 34 1/8867 250 113
PUCH-23SAO-PT 6 Pass-Thru 56 1422 15
5/8397 34 1/8867 250 113
Specifications
PUCH-23SL (left side controls)
Note: Model numbers may include C, L or R designation to indicate location of control screen on the front of the cabinet.

UNPACKING AND INSTALLATION
WARNING:
Risk of personal injury
Installation procedures must
be performed by a qualified technician
with full knowledge of all applicable
electrical codes. Failure can result in
personal injury and property damage.
CAUTION:
Electrical Shock Hazard
The ground prong of the power cord is
part of a system designed to protect
you from electric shock in the event of
internal damage. DO NOT cut off the
large round ground prong or twist a
blade to fit an existing receptacle.
IMPORTANT:
Power cord is 9' long (15A
cabinets) or 6’ long (20A
cabinets). If necessary, con-
tact a licensed electrician to install an
appropriate electrical circuit and prop-
er receptacle. DO NOT use an exten-
sion cord.
IMPORTANT:
Damage to unit due to being
connected to the wrong volt-
age or phase is NOT covered by war-
ranty.
IMPORTANT:
Place the cabinet in a space
that is 80°F (27°C) or below.
Temperatures above 80°F (27°C) may
affect performance.
5
DANGER: Electric Shock Hazard
All servicing requiring access to non-insulated components must be performed by qualified service personnel. Do
not open any access panels which require the use of tools. Failure to heed this warning can result in electrical
shock. Disconnect this appliance from electrical power before performing any maintenance or servicing.
WARNING: Injury Hazard
All installation procedures must be performed by qualified personnel with full knowledge of all applicable electrical
codes. Failure could result in property damage and personal injury.
WARNING Electric Shock Hazard
Appliance must be plugged into a properly grounded receptacle to prevent possible shock hazard. Electrical shock
will cause death or serious Injury.
UNPACKING
Unpack the appliance and any accessories according to the instructions below. Ensure
that all packing materials and protective plastic has been removed from the unit. In-
spect all components for completeness and condition.
NOTE: DO NOT discard the carton or other packing materials until you have inspected
the appliance for hidden damage and tested it for proper operation. Refer to SHIP-
PING DAMAGE CLAIM PROCEDURE on PAGE 17.
Tools Required:
Box cutter or knife to cut plastic
Tin snips to cut banding material
Forklift, pallet jack or other appropriate lifting device
1) Using box cutter or knife, remove
plastic that is wrapped around the
unit. Take care not to slice through
the cardboard as this could damage
the finish on the cabinet.
2) Using tin snips, remove and dis-
pose of metal banding. Then, remove
the cardboard and shipping foam.

UNPACKING AND INSTALLATION (continued)
6
INSTALLATION
Counter-Top Models
Tools Needed: NSF approved food grade silicone, level
1. Place the cabinet in an area where the ambient air temperature is constant and
at least 70°F (21°C). Make sure the countertop is fixed, level and strong
enough to support the weight of the cabinet and it is at the proper counter
height for convenient use.
2. Verify that the unit is level. The unit must be within 0.5° of level. Use shims to
level the unit, if necessary.
3. Apply NSF-approved sealant around the edge of the unit and the countertop to
seal it in place.
Floor Models
Tools Needed: power drill, concrete screws, anchors, level
3) Using an appropriate device, such as
forklift or pallet jack, lift the unit off of the
pallet, remove the pallet, and then lower
the cabinet to the ground.
4) Move the cabinet to the desired location.
5) Lock the front two casters to hold the
cabinet in place.
Appliance should be thoroughly cleaned be-
fore use. See CLEANING INSTRUCTIONS,
page 16.
INSTALLATION CLEAR-
ANCES: Allow at least 2”
ventilation gap at the top,
sides and rear of the cabi-
net. Allow at least 36” clearance at
the front of the cabinet. Pass through
cabinets require 36” at the front and
rear of the cabinet.
Before using, familiarize
yourself with the
appliance controls. Read
entire manual before operating
this cabinet.
12
34
Figure 1.1 Location of bracket screws
Floor mount units are shipped with anti-slip brackets to affix the cabinet to the floor
and provide stability. Use the holes on the anti-slip brackets as a template to install
a floor mount model.
WARNING: Use extreme caution when moving and tipping unit
during installation. Size and weight of the unit create significant tip
and pinch point hazards. Remain aware and keep clear of the unit/
pinch points while tipping to avoid serious injury.
1. Place the cabinet in an area where the ambient
temperature is constant and at least 70°F (21°C).
2. Mark the floor according to the 4 holes on the anti-slip
brackets on the cabinet. This is where the screws will
go. It is important that at least 2 of the 4 screws be
used with each bracket to affix the unit to the floor.
Four screws are recommended. NOTE: If only 2
screws are used, install them according to the loca-
tions shown in Fig. 1.1, i.e. locations 1 & 4 or 2 & 3
3. After marking the locations, carefully move the unit
aside to drill floor holes
4. Pre-drill the holes with the appropriate drill bit
5. Install floor anchors
6. Move the cabinet back in place
7. Level the cabinet, using the leg adjustment. The unit
must be within 0.5° of level.
8. Secure the unit with appropriate fasteners
9. Install the base plate covers (included)
Anti-slip bracket
Base plate
covers

UNPACKING AND INSTALLATION (continued)
CAUTION:
In order to avoid a hazard
due to inadvertent reset-
ting of the thermal cut-
out, this appliance must not be
supplied through an external
switching device, such as a timer,
or connected to a circuit that is
regularly switched on and off by
the utility.
CAUTION:
Maximum load of product,
per door, is 4 pounds (1.8
kg). Do not overload.
NOT PERFORMANCE TESTED
FOR THE STORAGE, DISPLAY
OR HOLDING OF POTENTIALLY
HAZARDOUS FOODS (Label Part
Number 18312-0698)
ELECTRICAL CONNECTION
1. Locate the power cord connection at the rear top of the cabinet (Figure 2.1).
Connect the power cord to the cabinet.
2.
3. Plug the cabinet into a properly grounded, dedicated 120 volt electrical recepta-
cle with supplied power cord.
4.
5. European units will need an appropriate 230 volt power plug installed to the sup-
plied cord by a licensed electrician.
See charts on the specification pages 3 and 4 and verify electrical information
for your particular cabinet by consulting the serial tag on the cabinet for the
model number and electrical rating. DO NOT MODIFY CORD PLUG.
NETWORK CONNECTION
1. Plug network connection into the Ethernet jack, located at the rear top of the
cabinet. (Figure 2.1)
2. If adding an ADD-ON cabinet, connect the ADD-ON cabinet with an Ethernet
cable to the unused jack on the MASTER CABINET and to any unused Ethernet
jack on the ADD-ON cabinet.
3. Turn on the scanner light(s) using the toggle switch(es) near the cable jacks.
4. Proceed with the start-up procedure (page 8).
7
Figure 2.1
GROUNDING INSTRUCTIONS
This appliance is equipped with a cord having a grounding wire with a grounding plug which must be plugged into an outlet that is
properly installed and grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock by providing
an escape wire for the electrical current.
WARNING-Improper use of the grounding can result in a risk of electric shock. Consult a qualified electrician or service agent
if the grounding instructions are not completely understood, or if doubt exists as to whether the appliance is properly grounded.
Ethernet
jack
Power cord
connection

CONNECTING WIFI
On the ORDER MANAGEMENT screen, press the PUC logo
START-UP: CONNECTING WI-FI
Enter 008 on the keypad to access the ORDER MANAGEMENT SCREEN
8
Push in the black ON/OFF switch, located at the top rear of the cabinet on
the control side.
The cabinet will turn on and boot up to the home screen on the tablet.
1.
3.
2.
NOTE: If there are add-on cabinets, plug in and turn on the
add-on cabinet(s) prior to turning on the master cabinet.
This allows the control on the master cabinet to recognize
the add-on(s) during the boot up.

Then press
NETWORK
START-UP: CONNECTING WIFI (continued)
Enter the password
for your preferred
WiFi network.
9
On the ORDER
MANAGEMENT
screen, press
the gear symbol
Select your
preferred WiFi
network
4. 5.
6. 7.

START-UP: OPERATION
10
MANUAL OPERATION
HOME SCREEN
Push in ON/OFF switch located at rear of
cabinet.
The cabinet will turn on and boot up to
the HOME SCREEN.
On the HOME Screen, press the PUC logo at the top.
Press 008 on the keypad to access the ORDER MANAGEMENT screen.
ORDER MANAGEMENT SCREEN