Castles Technology Portable Series User manual

Starting up your terminal
Please ensure the Power outlet is switched off before any of the steps below are attempted!
Connect AC power adaptor with the power cable. Connect power supply into the back of the 9V socket at the back
of the charging dock. Plug other end of the cable into electrical outlet. Switch on the power socket (if applicable).
Router installation
(optional for V3M2 Wi-Fi)
Plug the LAN cable into the BLUE ‘WAN’ socket on the the Netis router. Plug the other end of the LAN cable into
the internet source (your internet router or Network socket)
Plug the power supply into the power socket on the Netis router, connect the other end of the cable into the
power socket. When the 3 LED are lit (WAN, WLAN and PWR) - you can switch your Wi-Fi terminal on.
Press and hold the power button (above the red key) until the screen lights up. The terminal will power
on and initialise for use
When ‘Enter amount’ message is displayed – the terminal is ready to use!
Installation guide
Vega 3000 Portable Series
Cable installation
NO CHARGING DOCK?
Connect the ‘USB type B’ cable to the terminal.
Connect the other end of the cable into the USB power plug into
electrical outlet. Switch on the power socket (if applicable)
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Useful Tips
‘Cardholder Not -Present’ transaction
If prompted, press ‘1’ on the
terminal keypad to enter the
CVV2 code (last 3 digits on
the back of the card)
If prompted, key in the
address number (numeric
only) press green ‘OK’
If prompted, key in the
postcode (numbers only)
press green ‘OK’
Starting from ‘Enter
amount screen:
Key in transaction amount
and press green ’OK’
button
From ‘ Insert card’ screen,
key in the long card
number and press green
‘OK’ button
If prompted, key in the
card expiration date in
‘MMYY’ format and press
the green ‘OK’ button on
the terminal keypad
The terminal will complete
the transaction and print
the receipt
ACQUIRER (Bank)
No funds are coming to my
business account
There is a discrepancy
between funds I have
received and what I was
expecting
I need to change my bank
details
Who should I contact?
‘End of the day’ report
Starting from ‘Enter
amount screen:
From underneath the
screen press ‘F1’ button
Select ‘Batch’ by pressing
no 2 on the terminal
keypad
Select ‘Settle’ by pressing
no 1 on the terminal
keypad
Please note:
All terminals are pre-
configured for daily auto-
batch between 22:00 and
23.59
To disable auto-batch
feature please contact the
technical support helpdesk.
If prompted, key in 4 digits
password (0000 by default)
and press green ’OK’
button on the terminal
keypad
If prompted, select ‘All
host’ by pressing 0 on the
keypad, - the terminal will
print out end of the day
report after connecting to
the bank
ISO (Lease Company)
I want to order new or
additional equipment
I need to add/remove a
functionality on the
terminal
I have a question about my
contract (fees, charges,
length, etc.)
I need to update my details
(address, contact, etc.)
TECHNICAL SUPPORT
Training (how to use
the terminal)
Technical issues
(terminal is not
functioning properly)
Tracking and delivery
queries
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