Castles Technology Saturn S1F2 User manual

Saturn S1F2 User Manual
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Castles Technology
Saturn S1F2
User Manual

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Contents
1. Scope........................................................................................................................................... 4
2. Sale application .......................................................................................................................... 4
2.1. Main Menu ................................................................................................................................. 4
2.2. Sale Transaction Flow................................................................................................................. 5
2.3. Sale Receipt ................................................................................................................................ 6
2.4. Menus ......................................................................................................................................... 6
2.5. Batch, review, status and totals ................................................................................................ 7
2.6. Reports, X and Z report .............................................................................................................. 8
2.7. Summary, audit and reprint....................................................................................................... 9
2.8. Menu, settings............................................................................................................................ 9
2.9. Printer, password .....................................................................................................................10
2.10. Debug, cashier ..........................................................................................................................10
2.11. Reset, about.............................................................................................................................. 11
3. SIM installation......................................................................................................................... 11
4. Accessing Applications Menu .................................................................................................. 11
5. Application list.......................................................................................................................... 14
6. Communication Wi-Fi............................................................................................................... 17
6.1. Configuring Wi-Fi network from the Sale application: ...........................................................17
6.2. Configuring Wi-Fi network from the ‘Settings’ menu:............................................................18
6.3. Disconnecting and reconnecting to Wi-Fi................................................................................19
6.4. Forgetting Wi-Fi network ......................................................................................................... 19
6.5. Setting Static (Non-DHCP) IP on the terminal .........................................................................20
7. Communication Mobile networks (4G / 3G / GPRS)...............................................................20
7.1. Setting mobile network –automatic registration................................................................... 20
7.2. Setting mobile network –manual registration .......................................................................21
7.3. Setting APN on the terminal ....................................................................................................23
7.4. Disabling Mobile data .............................................................................................................. 24
7.5. Enable Mobile data ..................................................................................................................25
8. Wi-Fi troubleshooting ..............................................................................................................25
9. Mobile networks (3G/4G/5G) troubleshooting ...................................................................... 26
10. Hardware troubleshooting....................................................................................................... 26
10.1. Power troubleshooting ............................................................................................................ 26

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10.2. Touch screen troubleshooting .................................................................................................26
10.3. Card reader troubleshooting ................................................................................................... 27
10.4. Printer troubleshooting............................................................................................................28
11. Glossary ....................................................................................................................................29
12. Revision History........................................................................................................................34

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1. Scope
This document provides guidance for the Saturn S1F2 and is a troubleshooting and user guide.
Please note. Merchants are responsible for ensuring that training mode is
used for training purposes only and is disabled prior to accepting
payments. No liability is accepted by Castles Technology, your merchant
acquiring service provider, and/or terminal finance provider for any loss of
payment acceptance if training mode is used in error.
2. Sale application
2.1. Main Menu

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2.2. Sale Transaction Flow

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2.3. Sale Receipt
2.4. Menus

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2.5. Batch, review, status and totals

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2.6. Reports, X and Z report

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2.7. Summary, audit and reprint
2.8. Menu, settings

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2.9. Printer, password
2.10. Debug, cashier

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2.11. Reset, about
3. SIM installation
To install the SIM card remove terminal back cover, remove the battery and insert
the SIM to the SIM 1 slot. Reinstate the battery and put the cover back in.
Step by step guide –go to SATURN1000F2 User manual Section 2.5 - please refer
to support website www.castlestechemea.com/support
4. Accessing Applications Menu
To access various application and system settings you have to exit sale application
(CastlesPay)
From the Sale screen:

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Key in operator and logon password 13971397 and click green ‘OK’
You may be also asked to key in user login password –key in 0000 0000 and click on
login.
From the background screen, press and hold the screen (next to the left arrow) and
slide it up until search apps is visible:
You can now access all applications.

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5. Application list
This list may vary and depends on number of applications installed on the terminal.
Please see glossary section (11) for images.
5.1. Castles Pay - this is the payment application with all sub-menus. From this app
you can:
Performs transactions (sale, refund, void)
Runs various reports
Update the terminal
Connects to Wi-Fi
Please see sale application (section 2 of this document) for ‘how to…’ guide.
5.2. CasHub -allows you to review of application details (listed below) and run
updates. You can review from this level below details:
Application version
Install date
Update date,
5.3. System Panel –allows you to control most aspects of your device—everything
from establishing a new Wi-Fi or Bluetooth connection, to installing a third-party
onscreen keyboard, to adjusting system sounds and screen brightness. Some key
features with functionalities listed below:
‘Network and Internet’ - allows you to configure and manage Wi-Fi, SIM
connections, airplane mode, VPN, mobile hotspot, and more
Connected devices (via USB and Bluetooth) –allows you to view all devices
connected to via USB or Bluetooth
Apps and notifications –allows you to view recently used apps, it also display
all apps installed on the device
Battery –displays battery info and allows to access battery manager settings
Display –allows you to set and configure screen settings including brightness
level, wallpaper, font size, display size, screen saver

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Sound –allows you to set and configure sound settings including volume,
default notification sounds, touch sounds
Storage –provides info about device storage capacity and storage usage by
application
Security and location –allows you to access to info about device security and
privacy settings
Accounts –provides info about SIM and synch data
Accessibility - a large on-screen menu to control your Android device. You can
control gestures, hardware buttons, navigation and more.
System - allows you to control most aspects of your device—everything from
establishing a new Wi-Fi or Bluetooth connection, to installing a third-party
onscreen keyboard, to adjusting system sounds and screen brightness.
About phone –provides basic information about the device to include Device
name, SIM status, Model and hardware, IMEI for installed SIM, Android
version, IP Address and MAC Address
‘Network and Internet’- allows you to configure and manage Wi-Fi, SIM
connection, airplane mode, VPN, mobile hotspot, and more.
Connecting to WIFI - you can connect the terminal to Wi-Fi network from the
Sale app level or by accessing ‘Network and Internet’ config within System
settings
5.4. Test utility apps - allows you to access test hardware performance tool
From Enter amount screen select back arrow
Go to MENU EXIT
Key in Operator password 13971397 and press green OK
Select YES on Exit current app screen
From the new screen, swipe the screen up and click on test utility icon

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5.4.1. App info
Revision - display current software operating and application version
Size –inform about available memory size
5.4.2. UI Test
LCD –use to test LCR display - touch the screen and the display will change the colour.
Once ‘LCD test finish’ displayed the test is over.
LED - turns on and off the LED light on the front of the terminal
Backlight - allows to adjust background brightness
RTC - displays internal clock
Speaker - allows to adjust device volume
Touch - test touch screen
Camera - test camera
5.4.3. Card test
MSR –testing swipe reader. Swipe the card and terminal will display recorded track
SC –Chip reader test –once card inserted the terminal should display message: icc
detect card & active.
CL (Contactless reader) –present the card to the top of the screen and terminal will
display ‘cl poll success’ message when card read correctly
SD - swipe card reader.
5.4.4. System test
Printer –allows to print test. Ensure the paper is inside the terminal and click on print
Icon
Battery –displays current battery status. Informs if the battery is currently charging
(and how is connected), charge level (in %), battery temperature

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5.4.5. Comms test
Wi-Fi network test. Select start scan icon for the terminal to display available
Wi-Fi networks, signal strength (in dB), signal band (in Ghz) and channel through
which the signal is broadcasted. Click on the network to prompt the terminal to
connect to this network (terminal will prompt for password insertion if required).
Bluetooth - search for Bluetooth devices. Select ‘search Bluetooth device’ icon to
start scan.
USB –detects any device connected via USB
GPRS test –allows to run various GPRS mobile network tests: checking the network,
testing network type, Network operator and run a ping test.
Cradle –test RS232 connection with the cradle (if connected)
6. Communication Wi-Fi
Castles Technology S1F2 terminals are compatible with 2.4 GHz and 5 GHz Wi-Fi
Networks
6.1. Configuring Wi-Fi network from the Sale application:
Press white arrow next to SALE then press on MENU icon, then press the black arrow
from the bottom of the screen, then click on Wi-Fi setting icon:
The terminal will display a list of the available networks, select the one you wish to
connect to by clicking on it, the terminal will prompt to type in the password. Click on
the horizontal line to open the keyboard. Key in the password as required.

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Once password entered press CONNECT; once successfully connected, the terminal
will display message State: CONNECTED
Click on the back-arrow from the top left side of the screen to return to Enter amount
screen.
6.2. Configuring Wi-Fi network from the ‘Settings’ menu:
From ‘Enter amount screen select black arrow
Go to MENU and select EXIT
Key in Operator password 13971397 and press green OK
Select YES on Exit current app screen.
From the new screen, swipe the screen up and click on system menu icon
Enter 00 00 00 00 in both first and the second password - press the red tick
circle

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Swipe the system panel screen up and select settings
From the top of the screen select network and internet section, click on Wi-Fi
Select the network you would like to connect and key in the password –press on
connect
Once the terminal is successfully connected you can return to the Enter amount
screen by pressing dot at the bottom of the screen and then selecting CastlesPay app
6.3. Disconnecting and reconnecting to Wi-Fi
Select System menu screen
Enter 00 00 00 00 in both first and the second password - press the red tick circle
Swipe the system panel screen up and select settings
From the top of the screen select network and internet section,
Swipe the toggle to stop using the Wi-Fi (the switch will become grey) and underneath
the Wi-Fi you will see off
To reconnect to Wi-Fi move the toggle from left to right (the toggle will become green
and underneath Wi-Fi it will say connected or not connected
6.4. Forgetting Wi-Fi network
Select System menu screen
Enter 00 00 00 00 in both first and the second password - press the red tick circle .
Swipe the system panel screen up and select settings
From the top of the screen select network and internet section,
Click on Wi-Fi

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Locate the network which has connected status (usually top displayed network)
Click on a cog icon and select forget, the terminal is now disconnected from the
network
6.5. Setting Static (Non-DHCP) IP on the terminal
From the top of the screen select network and internet section
Click on Wi-Fi
Click on + Add network advanced options
Scroll down and click on dropdown on DHCP and select Static
Scroll down the screen and enter Static IP address, Gateway IP and DNS1 then press
green arrow from the keypad to confirm:
7. Communication Mobile networks (4G / 3G / GPRS)
Castles Technology S1F2 terminals are compatible with 3G and 4G network signal.
7.1. Setting mobile network –automatic registration
Key in Operator password 13971397 and press green OK
Select YES on Exit current app screen.