CEECO SSW-323-F User manual

SSW-323-F-CAC5.01-ISSUE4.0
SERVICE MANUAL
FOR
MODEL SSW-323-F
STAINLESS STEEL WALL TELEPHONE
EQUIPPED WITH CAC5.01 FIRMWARE
Serving the Telephone Industry Since 1930
Communication Equipment 519 W South Park Street
& Engineering Company Okeechobee, FL 34972
Voice: 863-357-0798
Fax: [phone]

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IMPORTANT INFORMATION
FOR
CUSTOMER
Please fill in before you continue.
The following information is necessary when calling CEECO for assistance.
MODEL NUMBER MODEL SSW-323-F EQUIPPED WITH
CAC5.01 FIRMWARE
SERIAL NUMBER
DATE MANUFACTURED
LOCATION INSTALLED
For us to better serve you, please have this information available when calling for
technical support.
CEECO
Communication Equipment & Engineering Company
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net

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TABLE OF CONTENTS
SECTION PAGE
1.0 INTRODUCTION................................................................................................... 4
2.0 GENERAL............................................................................................................... 4
3.0 PROGRAMMING .................................................................................................. 5
PROGRAMMING CONTINUED…..................................................................... 6
PROGRAMMING CONTINUED…..................................................................... 7
PROGRAMMING CONTINUED…..................................................................... 8
4.0 TESTING/OPERATION ....................................................................................... 9
TESTING/OPERATION CONTINUED… ........................................................ 10
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT .................................. 10
6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS ................... 11
7.0 TROUBLE SHOOTING GUIDE ........................................................................ 12
TROUBLE SHOOTING CONTINUED…......................................................... 13
8.0 SPECIFICATIONS............................................................................................... 14
9.0 PARTS LIST ......................................................................................................... 15
10.0 FCC NOTICE........................................................................................................ 16
11.0 REPAIR AND RETURN INFORMATION....................................................... 17
12.0 WARRANTY POLICY........................................................................................ 18
13.0 DIAGRAM............................................................................................................. 19

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1.0 INTRODUCTION
The practices in this manual provide installation and maintenance information for
the Model 323-F Stainless Steel Wall Telephone, with CAC5.01 software
For information not included in this manual, please call or write:
CEECO
Customer Service
519 W South Park Street
Okeechobee, FL 34972
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
2.0 GENERAL
The CEECO 323-F Stainless Steel Wall Telephone, equipped with CAC5.01
firmware, is a microprocessor-based instrument designed to deter fraud from hand
held tone dialers, hookswitch dialing and other fraudulent call attempts. The
transmitter is muted during periods of dial tone preventing the use of hand held
dialers. Attempts to hookswitch dial will cause the microprocessor to return the
phone to an “on hook” state, until the attempt has ended. Incoming calls may be
allowed or blocked, depending on the programming. The phone can be
programmed to auto-dial, speed dial and restrict calling patterns. These
programmable features are covered in the manual sections that follow.

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3.0 PROGRAMMING
THIS EQUIPMENT IS TELEPHONE LINE POWERED.DURING PROGRAMMING THE CENTRAL OFFICE OR
PBX MAY RESPOND TO THE PROGRAMMING CODES WITH VARIOUS BUSY TONES,REORDER TONES
RECORDINGS,ETC.THESE TONES AND RECORDINGS WILL HAVE NO EFFECT ON THE PROGRAMMING.
PLEASE IGNORE THEM.ALL PROGRAMMING IS DONE THROUGH THE UNIT KEYPAD.
3.1 Connect the telephone line cord to a working telephone line or a DTMF
test set.
3.2 Locate the mini-jumpers (located on the corner of the MCRK-2
Printed Circuit Board) and place them in the "ON" position, as depicted
in the diagram on the last page of this manual.
NOTE: Be sure to avoid contacting the Printed Circuit Board with metal
parts, otherwise permanent damage may occur to the board.
3.3 Lift the handset (off-hook condition) and wait for dial tone to begin
programming.
3.4 Utilizing the keypad, enter #97 to clear all user programmable memory.
Be slow and deliberate when pressing the keys during programming. A
partial or missed tone can result in improper programming.
3.5 Each programming location is accessed by entering the # key followed by
the two digit code for that that programming location. You will be given
the two-digit location codes in the appropriate sections of this manual.
The previous contents of a location are automatically erased when the
location is accessed.
3.6 Enter #00 on the keypad. This will access the telephone options
programming location. You will then enter three digits, which you will
select from the options below. This will customize the phone for the
particular installation. You must enter a selection for all three-digit
locations.
Digit 1: 0 Call restrictions in effect.
1No phone implemented call restrictions.
Digit 2: 0 No incoming calls allowed.
1Incoming calls allowed.
Digit 3: 0 Mute transmitter after dialing number stored in #19
programming location (see section 3.7 for details
about location #19).
1Unmute transmitter after dialing number in #19.

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PROGRAMMING CONTINUED…
EXAMPLE: If you enter #00010, the phone will be programmed to
restrict calls, allow incoming calls, and mute the transmitter after dialing
the number stored in the #19 location.
NOTE: In addition to setting digit 1 in location #00 to “0”, call
restrictions must be set as described later in this manual.
* Be sure to record your selections in the options table below for future
reference.
OPTIONS TABLE: #00 __ __ __
Digit 1 2 3
3.7 If the phone must automatically dial a number, when the handset is
lifted, enter #19 followed by the desired number. The #19 programming
location stores a number of up to eleven digits in length.
EXAMPLE: Entering #199 will program the phone to automatically dial
“9” when the handset is lifted.
* Be sure to record you programmed number in the Location #19 table
below for future reference.
LOCATION #19 TABLE: __ __ __ __ __ __ __ __ __ __ __
3.8 If the phone must automatically dial a second number, when the handset
is lifted, enter #18 followed by the desired number. The #18 programming
location stores a number of up to eleven digits in length. The number
stored in this location will dial out approximately one second after the
number dials out that is stored in the #19 location above.
EXAMPLE: Entering #1818005551212 will program the phone to
automatically dial the number 1-800-555-1212, approximately one second
after the number stored in the #19 location, when the handset is lifted.
NOTE: A number must be stored in location #19 in order to use the #18
location.
* Be sure to record you programmed number in the Location #18 table
below for future reference.
LOCATION #18 TABLE: __ __ __ __ __ __ __ __ __ __ __

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PROGRAMMING CONTINUED…
3.9 If the phone will be used to implement call restrictions or restrict certain
calling patterns, programming locations #70 through #79 will be used.
Assuming that “0” was selected for Digit 1 of the #00 programming
location, the call restrictions can now be set. If “0” was not selected,
simply go back to section 3.6, repeat those instructions and return to this
section. It is not necessary to repeat any other sections. Call “restrictions”
is another way of saying “allowed” calls. The phone will be programmed
to tell it what calling patterns will be allowed. All other patterns will be
blocked. Any of the ten programming locations (#70-#79) can be used to
program one calling pattern. The * key is the wildcard key, which allows
any single digit to be dialed in its place. As in the other programming
locations, enter the # key, followed by the two digit code for the
programming location, followed by the desired “allowed” calling pattern.
EXAMPLE: Entering #700********** allows all 0 minus (operator
placed) and 0 plus (customer placed) calls. Entering #711800*******
allows all 1-800 numbers to be dialed. Entering #72911 allows 911 to be
called. Entering #73587**** allows only local calls beginning with 587
to be called. This may be done for as many of the ten locations as you so
choose. If you have not programmed the phone for call restrictions, then
you need not use #70 through #79 at all.
•Be sure to record your allowed calling patterns in the Call Restrictions
Table below for future reference.
CALL RESTICTIONS TABLE:
#70__ __ __ __ __ __ __ __ __ __ __#75__ __ __ __ __ __ __ __ __ __ __
#71__ __ __ __ __ __ __ __ __ __ __#76__ __ __ __ __ __ __ __ __ __ __
#72__ __ __ __ __ __ __ __ __ __ __#77__ __ __ __ __ __ __ __ __ __ __
#73__ __ __ __ __ __ __ __ __ __ __#78__ __ __ __ __ __ __ __ __ __ __
#74__ __ __ __ __ __ __ __ __ __ __#79__ __ __ __ __ __ __ __ __ __ __
3.10 If the phone will be used for speed dialing, programming locations #30
through #59 will be used. Enter the # key, followed by the two digit code
for the programming location, followed by the desired speed dial number.
Locations #30-#59 afford you thirty speed dial locations. Each of the
thirty speed dial locations will store a number of up to eleven digits in
length. If you make a mistake or wish to change a particular speed dial
number, simply enter the # key, followed by the two digit location code,
followed by the desired number. This will erase any previous contents and
store the new number. It is not necessary to repeat any other steps.

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PROGRAMMING CONTINUED…
EXAMPLE: Enter #305875430. When programming is finished, and the
phone is in operation, entering #30 on the keypad will cause the phone to
automatically dial the number 587-5430. Entering #3118005551212 will
program the phone to automatically dial 1-800-555-1212 when #31 is
entered. Continue this programming sequence for as many of the speed
dial locations as you wish to use.
•Be sure to record your numbers in the speed dial table on the next page
for future reference.
SPEED DIAL TABLE:
#30__ __ __ __ __ __ __ __ __ __ __#45__ __ __ __ __ __ __ __ __ __ __
#31__ __ __ __ __ __ __ __ __ __ __#46__ __ __ __ __ __ __ __ __ __ __
#32__ __ __ __ __ __ __ __ __ __ __#47__ __ __ __ __ __ __ __ __ __ __
#33__ __ __ __ __ __ __ __ __ __ __#48__ __ __ __ __ __ __ __ __ __ __
#34__ __ __ __ __ __ __ __ __ __ __#49__ __ __ __ __ __ __ __ __ __ __
#35__ __ __ __ __ __ __ __ __ __ __#50__ __ __ __ __ __ __ __ __ __ __
#36__ __ __ __ __ __ __ __ __ __ __#51__ __ __ __ __ __ __ __ __ __ __
#37__ __ __ __ __ __ __ __ __ __ __#52__ __ __ __ __ __ __ __ __ __ __
#38__ __ __ __ __ __ __ __ __ __ __#53__ __ __ __ __ __ __ __ __ __ __
#39__ __ __ __ __ __ __ __ __ __ __#54__ __ __ __ __ __ __ __ __ __ __
#40__ __ __ __ __ __ __ __ __ __ __#55__ __ __ __ __ __ __ __ __ __ __
#41__ __ __ __ __ __ __ __ __ __ __#56__ __ __ __ __ __ __ __ __ __ __
#42__ __ __ __ __ __ __ __ __ __ __#57__ __ __ __ __ __ __ __ __ __ __
#43__ __ __ __ __ __ __ __ __ __ __#58__ __ __ __ __ __ __ __ __ __ __
#44__ __ __ __ __ __ __ __ __ __ __#59__ __ __ __ __ __ __ __ __ __ __
3.11 There are no other features to program on this particular phone. Once you
have completed the programming, hang up the phone and return the
mini-jumpers to the “OFF” position, as depicted on the last page of this
manual. The phone is now ready for Testing/Operation.

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4.0 TESTING/OPERATION
4.1 Lift the handset, the telephone will wait for dial tone. The handset
transmitter is muted (off) until dialing is started. There is a 1-2 second
delay before the keypad is enabled. If a number was programmed into
location #19, it should dial out at this time. If a number was programmed
into location #18, it should dial out approximately one second after the
number stored in location #19. After the number(s) dial out, the keypad is
left enabled to allow entering credit card or other numbers, if needed. If
the auto-dial number(s) does not dial out, repeat programming sections
3.2, 3.3, 3.7,3.8, and 3.12 only. If the phone still does not automatically
dial the numbers, when the handset is lifted, please refer to section 11.2.
4.2 If the phone was programmed to implement call restrictions, try calling a
number that is not “allowed”. Three tones are heard. The line opens
momentarily. Dial tone returns. The transmitter is muted. Try calling a
number that is “allowed”. Normal phone operations should follow. If the
restrictions do not seem to work properly, repeat sections 3.2, 3.3, 3.6, 3.9,
and 3.12 only. If restrictions still do not work, please refer to section 11.2.
4.3 If, at any time, the "*" key is pressed, three tones are heard, the line
momentarily opens followed by return to dial tone. The transmitter is
muted. This is, however, contingent upon call restrictions being “in
effect” (section 3.6) and the “*” key not being programmed as an
“allowed” item (section 3.9).
4.4 If the phone was not set to implement restrictions, try making a normal
phone call. Normal operation should follow. If not, repeat sections 3.2,
3.3, 3.6, and 3.12 only. If this does not solve the problem, please refer to
section 11.2.
4.5 Place a call into the telephone. If the phone was programmed to allow
incoming calls, the phone will ring and normal phone operation will
follow. If programmed so that incoming calls are not allowed, the phone
will still ring. When it is answered, however, the answering party will not
be heard, because the transmitter is muted during the entire attempt. The
keypad will also be disabled. The phone will generate a series of error
tones, heard by both parties, approximately four seconds after the
incoming call is answered.
4.6 Attempt to "hookswitch dial" by tapping quickly on the hookswitch. The
telephone should hang up and return to dial tone.

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TESTING/OPERATION CONTINUED…
4.7 If speed dial numbers were programmed into the phone, try using them.
Lift the handset and press the # key followed the two digit location code.
The number stored in that location should automatically dial out. Try all
of the locations that were programmed. If any of them do not work, repeat
sections 3.2, 3.3, 3.10 and 3.12 only. It is not necessary to reprogram all
of the speed dial numbers, but only the ones that are not working. If they
will not program, please, refer to section 11.2.
5.0 RECOMMENDED TOOLS AND TEST EQUIPMENT
DTMF Test Set Security Tool 301-037
1/4" Nut Driver *The security tool is for a standard 5/32∀
5/16" Nut Driver button-head screw generally used on the
Volt/Ohm Meter framework of telephone booth
Flat Blade Screw Driver

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6.0 INSTALLATION NOTES AND ASSEMBLY INSTRUCTIONS
NOTE: Be sure to avoid touching the circuit boards with metal objects, as this
may cause damage.
6.1 Using a 301-037 security tool (sold separately), loosen and remove the
security screw.
6.2 Separate the cover assembly from the backplate assembly by pulling the
bottom forward and pushing up.
6.3 The backplate assembly may be installed on any standard backboard or
suitable vertical surface. Four mounting holes are provided.
6.4 Run the inside station wire through the backplate assembly and terminate
on to the RJ11C terminal block on the backplate.
6.5 The use of a gas tube station protector is recommended. The station
ground should not exceed 50 ohms.
6.6 Plug the modular line cord from the cover assembly into the RJ11C
terminal block.
6.7 Dress the line cable away from the security screw and install the cover
assembly by inserting the tabs into the slots on top of the backplate.
6.8 Secure the cover assembly by tightening the security screw.
*****WARNING*****
A. Never install telephone wiring during a lightning storm.
B. Never install telephone jacks in wet locations unless the jack
is specifically designed for wet locations.
C. Never touch uninsulated telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
D. Use caution when installing or modifying telephone lines.

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7.0 TROUBLE SHOOTING GUIDE
Always visually check the phone for loose or shorted wires, damaged terminals,
or damaged parts.
PROBLEM: NO DIAL TONE AND/OR MCRK-2 CARD DOES NOT
FUNCTION
POSSIBLE CAUSE:
LINECORD
RJ11C CONNECTOR
MCRK-2 CARD
NETWORK
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MICROPROCESSOR
HANDSET
PROBLEM: DIAL TONE IS DISTORTED
POSSIBLE CAUSE:
NETWORK CABLE ASSY.
HOOKSWITCH CABLE ASSY.
HOOKSWITCH ASSY.
MCRK-2 CARD
NETWORK
HANDSET
PROBLEM: TRANSMITTER DOES NOT TURN ON
POSSIBLE CAUSE:
HANDSET
MCRK-2 CARD
NETWORK CABLE ASSY
NETWORK
PROBLEM: TRANSMITTER DOES NOT TURN ON FOR INCOMING
CALLS
POSSIBLE CAUSE:
PHONE NOT PROGRAMMED TO ALLOW INCOMING CALLS.
MCRK-2 CARD

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TROUBLE SHOOTING CONTINUED…
PROBLEM: KEYPAD DOES NOT OPERATE PROPERLY
POSSIBLE CAUSE:
KEYPAD CABLE ASSY.
KEYPAD
MCRK-2 CARD
PROBLEM: LOSES MEMORY CONTENTS AFTER EXTENDED PERIODS
OF NO USE.
POSSIBLE CAUSE:
LITHIUM BATTERY
PROBLEM: PHONE CANNOT BE PROGRAMMED
POSSIBLE CAUSE:
MEMORYCHIP
MCRK-2 CARD
KEYPAD
KEYPAD CABLE ASSY.
PROBLEM: RINGER DOES NOT OPERATE
POSSIBLE CAUSE:
RINGER
NETWORK

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8.0 SPECIFICATIONS
INPUT POWER: C.O. Line powered
LOOP CURRENT: 23ma. min. 80ma. max.(48 VOLT LOOP)
IMPEDANCE: 600 ohms
SIGNALING: DTMF, 70ms tone, 50ms spacing
OUTPUT: -8.0 to -10.0dbm
HEARING AID
COMPATIBLE: Meets EIA standards
ENVIRONMENTAL: Temperature 0°C to 50°C
Humidity 20%-90% non-condensating
PROGRAMMING: Via DTMF keypad.
TELEPHONE PANEL: 16 Gauge Stainless Steel
DIMENSIONS: 5" Wide x 10 3/4" High x 5 1/2" Deep
(Handset on-hook)
MOUNTING: Flat Vertical Surface
MEMORY RETENTION: Lithium Battery - Long Life
WEIGHT: Approximately 6 Pounds
FCC REGISTRATION: BW88T7-13823-TE-T
UL LISTED NO.: 6OF5
RINGER EQUIVALENCY: 0.4A
TYPE JACK: RJ11C

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9.0 PARTS LIST
QUANTITY PART NUMBER DESCRIPTION
1 321-008 Blue Powder Coat Mini Housing or
1 321-020 Stainless Steel Mini Housing
1 301-004-29 Armored Cord Handset
1 301-009 Network
1 321-016 Outer Cover Locking Screw
1 301-581 Tongue & Bracket Assembly
1 301-588 Hookswitch Cradle
2 301-570 Microswitch Assembly
1 301-018 Modular Line Cord
1 321-015 Backplate
1 301-054 Modular Connector (RJ11C)
1 303-505 Service Manual
1 700-008 Keypad Cable
1 650-570 Network Cable
1 650-500 MCRK-2 Board
1 705-110 Connectorized Keypad W/ 705 Mounting
1 12017 Ringer
ACCESSORIES:
1 301-037 Security Tool
OPTIONS:
1 301-106-29 Handset with Armored Cord or
1 301-106-18 (Prison) Handset w/Armored Cord & Steel Lanyard

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10.0 FCC NOTICE
10.1 FCC REGISTRATION AND REPAIR INFORMATION
Your new telephone has been registered with the Federal Communication
Commission (FCC) in accordance with Part 68. The FCC requires that
you be advised of certain requirements involving the use of this telephone.
10.2 CONNECTION WITH THE NATIONWIDE TELEPHONE NETWORK
The FCC requires that you connect this telephone to the Nationwide
Telephone Network through a registered jack provided by the Telephone
Company in your area. This jack is a modular outlet, which you can order
from your local telephone company.
10.3 NOTIFICATION TO THE TELEPHONE COMPANY
Before connecting this telephone, the FCC requires that you notify your
local telephone company business office. The number is in the front of
your phone book.
Tell them:
The "line" to which you will connect the telephone (that is, your phone
number) and the telephone's FCC registration number and ringer
equivalence number. These numbers are listed in section 9.00.
The FCC further requires that you notify your local telephone company
when permanently disconnecting this telephone.

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11.0 REPAIR AND RETURN INFORMATION
11.1 WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be
accompanied with a "Return Material Authorization" (RMA) Form. It
must include: RMA Number, return shipping instructions., original
purchase order number, serial number and special marking instructions. A
tag with the trouble observed must be attached to the defective unit. This
information must be inside the shipping container.
11.2 DIRECT ALL INQUIRES TO:
CEECO
Repair Department
863-357-0798- telephone
863-357-0006- facsimile
[email protected]
www.ceeco.net
11.3 NON-WARRANTY REPAIR:
CEECO will repair equipment out of warranty for a set charge plus parts.
The customer must pay the shipping costs both directions.
11.4 RETURN FOR CREDIT:
Material may be returned for credit only with prior approval. Material
authorized for return is subject to a 20% restocking charge based on the
manufacturer’s list price. Return RMA must be requested no later than 30
days after original shipment.

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12.0 WARRANTY POLICY
12.1 GENERAL
CEECO guarantees its products to be free from defects in material and
workmanship for a period of 365 days from the date of original purchase.
CEECO's obligation under this warranty is limited to repair or
Replacement of any part found to be defective by CEECO.
UNDER NO CIRCUMSTANCES shall CEECO be liable for loss,
damage, cost of repair or consequential damages of any kind, which have
been caused by neglect, abuse or improper operation of equipment.
CEECO will repair or replace any unit during this period if found to be
defective for reasons other than abuse and improper use or improper
installation. It is the buyer’s responsibility to return the defective unit to
the factory. CEECO will then repair or replace any defective parts and
return them to the buyer free of charge.
12.2 PRINTED CIRCUIT BOARDS
Printed circuit boards should not be repaired in the field. If a unit is found
to be faulty, replace it with another unit and return the faulty unit to
CEECO for repair. Modifications by any one other than CEECO will void
the warranty.

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13.0 DIAGRAM
When programming is
completed, move the
mini jumpers to the
OFF position.
NOTE:
Do not leave the mini jumpers in the ON
position, this will decrease battery life.
MOVE THE MINI JUMPERS TO THE
ON POSITION BEFORE GOING
OFF-HOOK.
Locate the mini
jumpers on the corner
of the PCB.
O
N
OF
F
O
N
OF
F
O
N
OF
F