Toshiba Satellite 5000 Series User manual

UNINTERRUPTIBLE POWER SYSTEM (UPS)
Part # 92975-000
April 2017
Manufactured in the USA
© Copyright 2017 TOSHIBA International Corporation
All rights reserved.
5000 SERIES
NEMA-3R 3-Phase UPS
INSTALLATION AND OPERATION MANUAL
20/30 KVA

b5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000

c
5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
UNINTERRUPTIBLE POWER SYSTEM (UPS)
INSTALLATION AND OPERATION MANUAL
20/30 KVA
Part # 92975-000
April 2017
5000 SERIES
INDUSTRIAL DUTY 3-Phase UPS

5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
Product Use and Warranty Restrictions
The Toshiba products listed in this document are intended for usage in standard UPS applications. These
Toshiba products are neither intended nor warranted for usage in equipment where a malfunction or failure
may cause loss of human life or bodily injury (Unintended Usage). Unintended Usage includes atomic
energy control instruments, airplane or spaceship instruments, life-support equipment, all types of safety
devices, etc. Unintended Usage of Toshiba products listed in this document shall be made at the customer’s
own risk.
NOTICE
PLEASE INFORM TOSHIBA INTERNATIONAL CORPORATION OR AUTHORIZED
REPRESENTATIVE IN CASE OF INCONSISTENCIES, OMISSIONS, OR QUESTIONS.
Contact us at: [email protected] or visit us at:
www.toshibaups.com
The instructions contained in this manual are not intended to cover all of the details or variations in
equipment, or to provide for every possible contingency concerning installation, operation, or maintenance.
Should further information be required or if problems arise which are not covered sufciently, contact your
Toshiba sales ofce or call Toshiba UPS at 855-803-7087
The contents of this instruction manual shall not become a part of or modify any prior or existing agreement,
commitment, or relationship. The sales contract contains the entire obligation of Toshiba International
Corporation Power Electronics Division. The warranty contained in the contract between the parties is
the sole warranty of Toshiba International Corporation Power Electronics Division and any statements
contained herein DO NOT create new warranties or modify the existing warranty.
Any electrical or mechanical modications to the equipment discussed herein, without prior written
consent of Toshiba International Corporation, will void all warranties and may void the UL/CUL/CE listing.
Unauthorized modications can also result in personal injury, loss of life, or destruction of the equipment.
QUALIFIED PERSONNEL ONLY
Qualied Personnel are those who have the skills and knowledge relating to the installation,
operation, and maintenance of the electrical equipment described herein and have received safety
training on the hazards involved (Refer to the latest edition of NFPA 70E for additional safety
requirements).

5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
UNINTERRUPTIBLE POWER SYSTEM (UPS)
Please complete the following information and retain for your records.
Unless otherwise specied, the warranty period for the UPS or UPS part is 36 months from the shipment
date (see Toshiba International Corporation bill of lading).
Unless otherwise specied, the warranty period for a UPS battery or battery cabinet is 36 months from the
shipment date (see Toshiba International Corporation bill of lading).
JOB NUMBER
MODEL NUMBER
SERIAL NUMBER
APPLICATION
SHIPMENT DATE
INSTALLATION DATE
UPS STARTUP
PERFORMED BY

5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
Purpose
This manual provides information on how to safely install your Toshiba International Corporation power
electronics product. This manual includes a section of general safety instructions that describes the warning
labels and symbols that are used throughout the manual. Read the manual completely before installing,
operating, or performing maintenance on this equipment.
This manual and the accompanying drawings should be considered a permanent part of the equipment and
should be readily available for reference and review. Dimensions shown in the manual are in metric and/or
the English customary equivalent.
Toshiba International Corporation reserves the right, without prior notice, to update information, make
product changes, or discontinue any product or service identied in this publication. (See https://www.
toshiba.com/tic/industrial/uninterruptible-power-systems. )
Toshiba is a registered trademark of the Toshiba Corporation. All other product or trade references appearing
in this manual are registered trademarks of their respective owners.
Toshiba International Corporation shall not be liable for direct, indirect, special, or consequential damages
resulting from the use of the information contained within this manual.
This manual is copyrighted. No part of this manual may be photocopied or reproduced in any form without
the prior written consent of Toshiba International Corporation.
© Copyright 2016 Toshiba International Corporation
All rights reserved.
Printed in the U.S.A.
Toshiba Customer Support Center
Contact the Toshiba Customer Support Center for assistance with application information or for any
problems that you may experience with your Toshiba Uninterruptible Power System (UPS).
Toshiba Customer Support Center
8 a.m. to 5 p.m. (CST) – Monday through Friday
USA Toll Free [phone]
Tel [phone] Fax [phone]
E-mail – [email protected]
Web – www.toshiba.com/tic/industrial-systems/uninterruptible-power-systems
You may also contact Toshiba by writing to:
TOSHIBA INTERNATIONAL CORPORATION
SOCIAL INFRASTRUCTURE SYSTEMS GROUP
POWER ELECTRONICS DIVISION
13131 West Little York Road
Houston, Texas 77041-9990
Attn.: 5000 UPS Product Manager
For further information on Toshiba products and services, please visit our website at:
www.toshiba.com/tic/industrial-systems/uninterruptible-power-systems

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5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
Contents
1 Introduction.................................................................................................1
2 General Safety Instructions.......................................................................2
2.1 Symbols..........................................................................................2
2.2 Signal Words ..................................................................................3
2.3 Qualied Personnel ........................................................................3
2.4 Factory Authorized Personnel.........................................................4
3 Important Safety Instructions....................................................................4
3.1 Unintended Usage..........................................................................4
3.2 Disclaimer.......................................................................................5
3.3 General Maintenance .....................................................................5
3.4 Transporting....................................................................................5
4 Unpacking ...................................................................................................6
4.1 General Instructions........................................................................6
4.2 Unpack the 5000 Series UPS.........................................................7
4.3 Unship the 5000 Series UPS..........................................................8
4.4 Transporting By Crane....................................................................10
4.5 Inspection/Storage..........................................................................11
5 Warning Labels...........................................................................................12
5.1 Warning Label Locations - Exterior.................................................16
6 Storage/Operating Environment ...............................................................17
6.1 Storage Environment .....................................................................17
6.2 Operating Precautions....................................................................17
6.3 Maintenance Precautions ...............................................................19
7 Component Location..................................................................................20
7.1 UPS Component Location – External.............................................20
7.2 UPS Component Identication – Display and Indicators ................21
7.3 UPS Component Identication – Cable Bay...................................22
8 Installation...................................................................................................23
8.1 Installation Safety ...........................................................................23
8.2 Unpacking.......................................................................................25
8.3 UPS Clearance...............................................................................25
8.4 UPS Clearance...............................................................................25
8.3 UPS Anchorage ..............................................................................27
8.4 UPS Anchorage - Single Cabinet....................................................27
8.5 UPS Anchorage - Double Cabinet ..................................................28
8.6 Conduit Risers ................................................................................29
9 UPS Wiring ..................................................................................................30
9.1 Wiring Safety ..................................................................................30

ii 5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
9.2 Power Cable Access.......................................................................30
9.3 Power Terminals and Cable Sizing.................................................31
9.4 Grounding Wire...............................................................................33
9.5 One-Line Diagram ..........................................................................34
9.7 External Breakers ...........................................................................36
10 Communication Interfaces ......................................................................37
10.1 Remote Contacts..........................................................................37
10.2 RemotEye Network Card..............................................................40
10.3 UPS LAN Shutdown Signal Operation .........................................40
11 Specications ...........................................................................................41
11.1 Specications – 208/120Vin, 208/120Vout Single/Dual Cabinet......41
11.2 Specications – w/ Internal Transformers .....................................43
11.3 Efciency vs. Load (Typical) .........................................................46
11.4 Thermal Loss vs. Load (Typical) ..................................................46
11.5 Estimated Runtime on Internal Batteries ......................................47
12 Operator Interface ....................................................................................48
12.1 Operator Controls .........................................................................48
12.2 Operator Controls – Light Emitting Diodes (LED).........................49
12.3 Operator Controls .........................................................................49
12.4 Touch Screen Display...................................................................51
12.5 Header Bar ...................................................................................52
12.6 Footer Bar.....................................................................................52
12.7 Touchscreen Data and Controls ...................................................53
12.8 Quick Access Toolbar ...................................................................54
12.9 5000 Menu Tree ...........................................................................55
12.10 Toolbar: Security .........................................................................56
12.11 Toolbar: Buzzer ON/OFF ............................................................56
12.12 Toolbar: Touch ON/OFF..............................................................56
12.13 Toolbar: QUICK VIEW ON/OFF..................................................57
12.14 Tab: Main – RUN/STOP..............................................................58
12.15 Tab: Monitor ................................................................................60
12.16 Tab: Setup...................................................................................62
12.17 Tab: Record ................................................................................64
12.18 Tab: Help.....................................................................................65
12.19 5000 Series Parameter Denitions............................................65
12.20 System Fault Messages .............................................................66
12.21 System Warning Messages ........................................................67
12.22 System Mode Messages ............................................................69
12.23 System Status Messages ...........................................................69
13 UPS Operation ..........................................................................................71
13.1 Initial UPS Startup ........................................................................71
13.2 Start the UPS................................................................................71

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5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
13.3 Stop (Switch to Bypass) the UPS .................................................72
13.4 Switch the UPS from Online to Maintenance Bypass ..................72
13.5 Switch the UPS from Maintenance Bypass to Online...................73
13.6 Restore System Power after an EPO Shutdown ..........................73
13.7 Battery Backup Time and Discharge Process ............................74
13.8 Battery Low Voltage Tolerances ...................................................75
13.9 Audible Alarm Functions ...............................................................76
14 Options......................................................................................................77
14.1 Remote Monitoring System – RemotEye 4...................................77
14.2 Remote System Monitoring – Remote Radar...............................77
15 Service and Maintenance.........................................................................78
15.1 Fan Filters.....................................................................................78
15.1 Fan Replacement .........................................................................78
16 External Layouts/Dimensions/Shipping Weights..................................79
Appendix A – Dimensional Drawings .............................................................80
Appendix B – Command Parameter Denitions Table..................................83
Appendix C – Installation Planning Guide .....................................................90
Appendix D – Input/Output Cabling Guide.....................................................92

iv 5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
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1
5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
1 Introduction
This manual provides information on how to safely operate your 5000 Series Industrial Duty 3-Phase
Uninterruptible Power System (UPS). This manual includes a section of general safety instructions that
describes the warning labels and symbols that are used throughout the manual. Read the manual completely
before installing, operating, or performing maintenance on this equipment.
Qualied personnel should read this manual carefully before transporting, installing, and wiring the UPS. In
addition they have a thorough understanding of the information provided in the chapters titled:
• General Safety Instructions
• Important Safety Instructions
• Safety Precautions
• Installation Precautions
Read this 5000 Series Operation Manual for important instructions on operating the UPS. This manual and
the accompanying drawings should be considered a permanent part of the equipment and should be readily
available for reference and review.
Keep the Installation Manual and the Operation Manual near the UPS for necessary reference.
Dimensions shown in the manual are in metric and/or the English customary equivalent.
SAVE THESE INSTRUCTIONS

25000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
2 General Safety Instructions
DO NOT attempt to transport, install, operate, maintain or dispose of this equipment until you have read and
understood all of the product safety information provided in this manual.
2.1 Symbols
The symbols listed below are used throughout this manual. When symbols are used in this manual they will
include important safety information that must be carefully followed.
Safety Alert Symbol indicates that a potential
personal injury hazard exists.
Prohibited Symbol indicates DO NOT take action.
Mandatory Symbol indicates that the following
instruction is required.
Ground Symbol indicates the location of the
equipment grounding conductor.
Electrical – Voltage & Shock Hazard Symbol
indicates parts inside may cause electric shock.
Explosion Hazard Symbol indicates parts may
explode.

3
5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
2.2 Signal Words
The signal words listed below are used throughout this manual. When the words DANGER, WARNING,
CAUTION and ATTENTION are used in this manual they will include important safety information that
must be carefully followed.
2.3 Qualied Personnel
Installation, operation, and maintenance shall be performed by Qualied Personnel Only. A Qualied
Person is one that has the skills and knowledge relating to the installation, operation, and maintenance of
the electrical equipment described herein and has received safety training on the hazards involved (Refer
to the latest edition of NFPA 70E for additional safety requirements).
Qualied Personnel shall:
• Have read the entire operation manual.
• Be familiar with the layout and function of the 5000 UPS, the equipment being driven, and the
hazards involved.
• Be trained and authorized to safely energize, de-energize, ground, lockout/tagout circuits and
equipment, and clear faults in accordance with established safety practices.
• Be trained in the proper care and use of protective equipment such as safety shoes, rubber gloves,
hard hats, safety glasses, face shields, ash clothing, etc., in accordance with established safety
practices.
• Be trained in rendering rst aid.
For further information on workplace safety visit www.osha.gov.
The word DANGER in capital letters preceded by
the safety alert symbol indicates that an imminently
hazardous situation exists, and if not avoided
will result in loss of life or serious injury to
personnel.
The word WARNING in capital letters preceded by
the safety alert symbol indicates that a potentially
hazardous situation exists, and if not avoided
may result in loss of life or serious injury to
personnel.
The word CAUTION in capital letters preceded by
the safety alert symbol indicates that a potentially
hazardous situation exists, and if not avoided may
result in minor or moderate injury.
The word NOTICE in capital letters without
the safety alert symbol indicates a potentially
hazardous situation exists, and if not avoided may
result in equipment and property damage.
NOTICE
CAUTION
WARNING
DANGER

45000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
2.4 Factory Authorized Personnel
Factory authorized personnel have been trained and certied by Toshiba to install, service, and repair
the 5000 Series UPS. Contact Toshiba Customer Support at TIC-UPS-RST[email protected] for
assistance in locating the 5000 Series-authorized personnel nearest you.
3 Important Safety Instructions
The following contains important instructions that should be followed during the installation, operation, and
maintenance of the 5000 Series UPS.
CAUTION
Misuse of this equipment could result in personal injury and/or equipment damage. In no event will
Toshiba Corporation be responsible or liable for either indirect or consequential damage or injury that
may come from the use of this equipment.
The UPS system output is NOT equipped with an over-current protection device, or an output
disconnect at the AC output. The user should provide circuit breakers between the UPS AC input (or
Bypass input) and the power sources and between the UPS output and the critical load input. The minimum
device ratings are listed in “9.5 External Breakers” on page 36
The maximum ambient operating temperature for the UPS is 122 °F (50 °C) with heat exchanger at 0.9 PF.
If the UPS is exposed to the same ambient temperature as the DC backup supply, the maximum operating
ambient temperature is:
• Battery backup: 90 °F (32 °C) at 0.9 PF. Table 3.1 lists the nominal battery voltage.
TABLE 3.1: UPS NOMINAL DC SUPPLY VOLTAGE
CapaCity NomiNal Voltage Float Voltage
All kVA 288 Vdc 324 V
3.1 Unintended Usage
The Toshiba products listed in this document are intended for usage in Industrial electronics applications.
These Toshiba products are neither intended nor warranted for use in equipment that, if a malfunction
or failure occurs, may result in loss of human life or bodily injury (collectively referred to as “Unintended
Usage”). Unintended Usage includes atomic energy control instruments, aircraft or spaceship instruments,
transportation instruments, life support equipment, etc. Unintended Usage of Toshiba products listed in this
document shall be made at the customer’s own risk.
The application of the UPS without special consideration for equipment that supports human safety and/or
maintain public services may cause serious accidents.

5
5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
3.2 Disclaimer
IN NO EVENT WILL TOSHIBA CORPORATION BE RESPONSIBLE OR LIABLE FOR EITHER INDIRECT
OR CONSEQUENTIAL DAMAGE OR INJURY THAT MAY COME FROM THE MISUSE OF THIS
EQUIPMENT. ANY MODIFICATION TO EQUIPMENT WITHOUT AUTHORIZATION BY TOSHIBA COULD
RESULT IN PERSONAL INJURIES, DEATH OR DESTRUCTION OF THE UPS.
TOSHIBA RESERVES THE RIGHT TO MAKE CHANGES WITHOUT FURTHER NOTICE TO ANY
PRODUCTS HEREIN TO IMPROVE RELIABILITY, FUNCTION OR DESIGN. TOSHIBA DOES NOT
ASSUME ANY LIABILITY ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT OR UPS
DESCRIBED HEREIN; NEITHER DOES IT CONVEY ANY LICENSE UNDER ITS PATENT RIGHTS, NOR
THE RIGHTS OF OTHERS.
3.3 General Maintenance
WARNING
DO NOT remove the rear/side panels, or any sheet metal not designed to be
removed.
Removing rear/side panels may result in electric shock, burns, personal injuries or
UPS failure.
Keep the area around the UPS free of debris that could enter the fan.
Remove dust and foreign material from the area surrounding the UPS. Keep the
exterior clean.
Only factory authorized personnel should perform internal general maintenance
on the UPS.
Contact the authorized Toshiba Customer Support or an authorized Toshiba
representative for information on proper disposal of UPS components.
It is illegal to dispose of certain components without conforming to environmental
regulations for industrial/commercial waste.
3.4 Transporting
WARNING
DO NOT tilt the UPS more than 15° from upright position.
Tilting the UPS more than 15° may cause crushing, trapping or other personal injuries.

65000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
CAUTION
DO NOT transport, move, store, or place the UPS on its side.
Excessive force applied from heavy components inside may damage the UPS.
Avoid vibration or shock exceeding 0.5 g.
Failing to observe this precaution may cause damage to the UPS.
DO NOT allow the UPS to suffer shock or impact when unpacking.
Tools used to remove packaging materials may cause damage to the UPS.
DO NOT install the UPS in environments unsuitable for a NEMA-3R enclosure.
Submersion may cause electrical shock, personal injury or UPS failure.
DO NOT push or pull on the sides of the packaging or the UPS to move it.
Always use a crane, forklift, or pallet jack for transporting and positioning the
UPS.
Pushing/pulling on the sides of the unit to move it may result in damage to the UPS.
4 Unpacking
4.1 General Instructions
The UPS should be as close as possible to its nal location when unpacking. Allow enough space for forklift/
crane operations to unpack the UPS from the packing crate. Then remove the crate. Properly dispose of
the crate.
Points to observe:
• Retain all small articles during unpacking and installation.
• Examine the UPS cabinet to ensure that it is not damaged and no paint is scratched before
uncrating.
• Take precaution to not damage the UPS when using tools to remove packaging materials.
• If provided, DO NOT remove the protective plastic sheet cover until installation at nal location.
• Immediately report any cabinet abnormalities to Toshiba Customer Support Center or an
authorized representative.

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5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
4.2 Unpack the 5000 Series UPS
NOTE: The 5000 Series UPS is available in either a single Electronics cabinet or dual (Electronics
and Magnetics) cabinet conguration. This manual covers unpacking
CAUTION
TOP HEAVY EQUIPMENT. THIS EQUIPMENT WILL TIP OVER EASILY UNTIL FIXED
IN PLACE. DO NOT EXCEED 15oTILT LIMIT.
Lift and move carefully, and only with adequate equipment and trained personnel.
IMPROPER LIFTING CAN RESULT IN INJURY OR DEATH.
FIGURE 4.1: FORK POCKET DIMENSIONS FOR 1-BAY AND 2-BAY
2
(53)
13
(332) 20.7
(526) 42.4
(730)
5000 SERIES - 1-CABINET
2
(53) 27
(687)
34.4
(874)
42.4
(1077)
5000 SERIES - 2-CABINET
DIMENSIONS
in.
(mm)

85000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
4.3 Unship the 5000 Series UPS
The 5000 Series Industrial Duty UPS has a C-channel skids base with fork pockets for font/back forklift ac-
cess, and four lifting eyes for hoisting. The skids are bolted to the shipping pallet to secure the UPS during
shipping. Follow the directions below to unship the UPS.
CAUTION
TOP HEAVY EQUIPMENT. THIS EQUIPMENT WILL TIP OVER EASILY UNTIL FIXED
IN PLACE.
Lift and move carefully, and only with adequate equipment and trained personnel. IM-
PROPER LIFTING CAN RESULT IN INJURY OR DEATH.
Carefully inspect the UPS for shipping damage. Units shipped within North America and NAFTA are shrink
wrapped.
FIGURE 4.2: UNSHIPPING SINGLE-CABINET 5000 SERIES UPS
1. Remove shrink wrap.
2. Unbolt the UPS base from the
shipping pallet.
3. Use a forklift to lift the UPS off
the shipping pallet.
4. Put down the UPS and remove
the pallet.
5. Use a forklift to transport the UPS to it’s installation
location. See Section 8.3.
1
4
3

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5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
FIGURE 4.3: UNSHIPPING DOUBLE CABINET 5000 SERIES UPS
1. Remove shrink wrap.
2. Unbolt the UPS base from the
shipping pallet.
3. Use a forklift to lift the UPS off
the shipping pallet.
4. Put down the UPS and remove
the pallet.
5. Use a forklift to transport the UPS to it’s installation
location. See Section 8.3.
1
3
4

10 5000 Series NEMA-3R 3-Phase UPS Installation and Operation Manual – 92975-000
4.4 Transporting By Crane
Cables should have sufcient load ratings and be of the same length. Ensure the suspension cables are
hooked at eyebolts. See Figure 4.4.
Use a spreader bar between the Front and rear pair of lifting eye cables as shown below to avoid bending
or damaging the fan exhaust hood(s). Use 30 in. (min.) spreader bars for the single cabinet UPS, and 55
in. (min.) spreader bars for the dual cabinet UPS.
Keep the angle less than 60° between cables. Figure 4.5 and 4.6 show unacceptable lifting practices.
Refer to Appendix A - Weight and Dimension for UPS cabinet.
Keep UPS leveled when lifting. DO NOT swing or tilt the UPS. Minimize the impact when lowering the UPS
to the oor. Figure 4.7 and 4.8 show examples of acceptable and unacceptable operations.
FIGURE 4.7 ACCEPTABLE OPERATION FIGURE 4.8: UNACCEPTABLE OPERATION
FIGURE 4.5: ANGLE MORE THAN 60°
More than 60°
FIGURE 4.4: CABLES AND EYEBOLTS TO LIFT THE UPS
Less than 60°
Two user-supplied spreader bars:
Single Cabinet: 30 in.
Dual-Cabinet: 55 in.
FIGURE 4.6: UNEVEN CABLES
Uneven Cables