Cisco 6961 - Unified IP Phone Standard VoIP Quick start guide

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 6921, 6941,
and 6961 User Guide for
Cisco Unified Communications
Manager 7.1 (SCCP)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its
affiliates in the United States and certain other countries. All other
trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (0705R)
© 2009 Cisco Systems, Inc. All rights reserved.
OL-20187-01
QUICK REFERENCE
Cisco Unified IP Phone
6921, 6941, and 6961 for
Cisco Unified
Communications
Manager 7.1 (SCCP)
Softkeys
Phone Screen Icons
Buttons
Common Phone Tasks
Softkeys
All Calls Lists all missed, placed, and
received calls.
Answer Answer a call.
Apply Confirm a ringtone selection.
Call Initiate a call.
Callback Receive notification when a busy
extension becomes available.
Cancel Cancel an action or exit a screen
without applying changes.
Clear Clear all values.
Delete Delete an entry from Call History.
Del Call Delete a call from Call History.
Details Opens the Details for a multiparty
call in the Missed, Placed, and
Received Call records.
Dial Dial a selected number.
Divert Send or redirect a call to voicemail
or to a predetermined phone
number.
Edit Modify a name or email address.
EditDial Modify a number.
Exit Return to the previous screen.
Fwd
All/Fwd
OFF
Setup/cancel call forwarding.
GPickup Answer a call that is ringing in
another group or on another line.
Log Out Sign out of Personal Directory.
Meet Me Host a Meet Me conference call.
Missed Open the record of missed calls.
more Display additional softkeys.
Common Phone Tasks
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial.
Switch to handset
during a call
Pick up the handset.
Switch to speaker or
headset during a call
Press or ,
then hang up the handset.
Mute and un-mute a
call
Press .
View call history Press > Call
History.
Hold and resume a
call
Press , to hold.
Press Resume to resume
the held call.
Transfer a call to new
number
Press , enter the
number, then press it
again.
Place an intercom
call
Press the Intercom button,
then enter a number if
necessary. Speak after you
hear the tone.
Start a standard
conference call
Press ,dial the
participant, then press it
again.
Silence the ring for an
incoming call
Press the Vo lume button
down once.

New Call Make a new call.
OK Confirm a selection.
OPickup Answer a call that is ringing in an
associated group.
Park Store a call.
Play Play ringtone.
PickUp Answer a call that is ringing on
another phone in your group.
Redial Redial the most recently dialed
number.
Remove Remove a conference participant
or an entry.
Resume Resume a call on hold.
Save Save the chosen settings.
Search Search for a directory listing.
Select Select the highlighted option.
Set Set a ringtone.
Submit Enter user information.
Swap Toggle between two existing calls.
Update Update an entry in Personal
Directory.
>> Move through entered characters.
Backspace to delete characters.
Back.
Phone Screen Icons
Off-hook
On-hook
Connected call
Incoming call
Missed call
Received call
Placed call
Call on hold
Feature Icons
(If available on your phone)
Message waiting
Shared line in use
Speed dial line
Line Status indicator–monitored line is
in-use
Line Status indicator–monitored line is
idle
Line Status indicator–monitored line is
ringing (Call Pickup only)
Line Status indicator-monitored line is in
do not disturb (DND)
Idle intercom line
One-way intercom call (whisper)
Two-way intercom call (connected)
Buttons
For the Cisco Unified IP Phone Quick Start
Guides, go to this URL:
http://www.cisco.com/en/US/products/ps10326/
products_user_guide_list.html
Applications
Contacts
Messages
Transfer
Hold
Conference
Volume
Speakerphone
Mute
Headset
Navigation bar and Select button

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 6921 1
Phone Connections 1
Buttons and Hardware 3
Phone Screen 5
Footstand 5
Higher Viewing Angle 7
Lower Viewing Angle 8
Handset Rest 9
Cisco Unified IP Phone 6941 10
Phone Connections 10
Buttons and Hardware 12
Phone Screen 15
Footstand 15
Higher Viewing Angle 17
Lower Viewing Angle 18
Handset Rest 19
Cisco Unified IP Phone 6961 20
Phone Connections 20
Buttons and Hardware 22
Phone Screen 24
Footstand 24
Higher Viewing Angle 26
Lower Viewing Angle 27
Handset Rest 28
Applications 29
Phone Applications 29
Call History 29

iv OL-18397-01
View Call History 30
View Call Record Details 30
Filter Call History 30
Dial From Call History 30
Clear Call History 31
Delete Call Record From Call History 31
Preferences 32
Ring Tones 32
Contrast 32
Services 33
Access Services 33
Phone Information 33
View Phone Information 33
Administrator Settings 34
Contacts 35
Phone Contacts 35
Corporate Directory 35
Search for and Dial a Contact 35
Search for and Dial a Contact While on a Call 36
Personal Directory 36
Personal Directory Options 37
Fast-Dial Codes with Personal Directory 39
Messages 40
Voice Messages 40
Personalize Your Voicemail 40
Check for Voice Messages 40
Listen to Voice Messages 41
Calling Features 42
Feature Buttons and Softkeys 42
Auto Answer 43
Auto Answer with Your Headset 43
Auto Answer with Your Speakerphone 43
Call Back 43

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
Set up a Call Back Notification 44
Call Forward All 44
Forward Calls on a Primary Line 45
Call Park 45
Park and Retrieve a Call Using Park 46
Park and Retrieve a Call Using Assisted Directed Call Park 46
Park and Retrieve a Call Using Manual Directed Call Park 46
Call Pickup 47
Answer a Call Using Pickup 47
Answer a Call Using Group Pickup and a Group Pickup Number 47
Answer a Call Using Group Pickup and a Phone Number 48
Answer a Call Using Other Pickup 48
Call Waiting 48
Respond to a Call Waiting Notification 48
Codes 49
Place a Call Using a Client Matter Code 49
Place a Call Using a Forced Authorization Code 49
Conference 49
Add Another Party to Your Call to Create a Conference 50
Combine Calls Across Lines to Create a Conference 50
Swap Between Calls Before Completing a Conference 50
End a Conference 50
View Conference Participants 50
Remove Conference Participants 50
Divert 51
Divert a Call 51
Do Not Disturb 51
Turn DND On and Off 51
Extension Mobility 52
Enable Extension Mobility 52
Fast Dial 52
Place a Call with a Fast-Dial Button 52
Hold 53
Hold and Resume a Call 53

vi OL-18397-01
Swap Between Held and Active Calls on Multiple Lines 53
Put a Call on Hold by Answering a New Call on Another Line 53
Determine if a Shared Line is on Hold 53
Hold Reversion 53
Respond to a Hold Reversion Notification 54
Hunt Groups 54
Sign In and Out of a Hunt Group 54
Intercom 54
Place an Intercom Call 54
Receive an Intercom Call 55
Line Status 55
Line Status Indicators 55
Malicious Call Identification 56
Trace a Suspicious Call 56
Meet Me 56
Host a Meet-Me Conference 56
Join a Meet-Me Conference 56
Mobile Connect 57
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58
Mute 58
Mute Your Phone 58
On-hook Dialing 58
Dial a Number On-hook 58
Privacy 58
Enable Privacy on a Shared Line 59
Quality Reporting Tool 59
Report Problems on Your Phone 59
Redial 59
Redial a Number 59
Shared Lines 60
Speed Dial 60
Place a Call with a Speed-Dial Button 61

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) vii
Place a Call with a Speed-Dial Code 61
Transfer 61
Transfer a Call to Another Number 61
Use Direct Transfer to Connect Calls Across Lines 62
Swap Between Calls Before Completing a Transfer 62
Web Dialer 62
Use Web Dialer with Cisco Directory 62
Use Web Dialer with Another Online Corporate Directory 62
Set Up, View, or Change Web Dialer Preferences 63
Sign Out of Web Dialer 63
User Options 64
User Options Web Pages 64
Sign In and Out of User Options Web Pages 64
Device 65
Select a Device From the User Options Web Pages 65
Customize Do Not Disturb Options 65
Line Settings 66
Set Up Call Forwarding Per Line 66
Change the Voice Message Indicator Setting Per Line 66
Change the Audible Voice Message Indicator Setting Per Line 67
Change the Ring Settings Per Line 67
Change or Create a Line Text Label for Your Phone Display 67
Speed Dial on the Web 68
Set Up Speed-Dial Buttons 68
Set Up Speed-Dial Codes 68
Phone Services 68
Subscribe to a Service 69
Search for Services 69
Change or End Services 69
Change a Service Name 70
Add a Service to an Available Programmable Feature Button 70
User Settings 70
Change Your Browser Password 70
Change Your PIN 71

viii OL-18397-01
Change the Language for Your User Options Web Pages 71
Change the Language for Your Phone Display 71
Directory 71
Personal Address Book 72
Add a New PAB Entry 72
Search for a PAB Entry 72
Edit a PAB Entry 72
Delete a PAB Entry 72
Assign a Feature Button for Personal Address Book 72
Fast Dials 73
Assign a Feature Button for Fast Dial 73
Assign a Fast Dial Code to a PAB Entry 73
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74
Search for a Fast Dial Entry 74
Edit a Fast Dial Phone Number 74
Delete a PAB Entry 74
Mobility Settings 75
Add a New Remote Destination 75
Create an Access List 76
Plugins 76
Access Plugins 76
FAQs and Troubleshooting 77
Frequently Asked Questions 77
Troubleshooting Tips 77
Conference 77
Personal Directory 78
Shared Lines 78
User Options 79
Product Safety, Security, Accessibility, and Related Information 80
Safety and Performance Information 80
Power Outage 80
External Devices 80
Cisco Product Security 81

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81
Hearing Impaired Accessibility Features 81
Vision Impaired and Blind Accessibility Features 85
Mobility Impaired Accessibility Features 87
Additional Information 90
Warranty 91
Cisco One-Year Limited Hardware Warranty Terms 91

xOL-18397-01

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1
Your Phone
Cisco Unified IP Phone 6921
The Cisco Unified IP Phone 6921 provides these features:
• Phone connections
• Buttons and hardware
• Phone screen
• Footstand
• Handset rest
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

2OL-18397-01
1DC adaptor port (DC48V). 5Access port (10/100 PC) connection.
2AC-to-DC power supply (optional). 6Handset connection.
3AC power wall plug (optional). 7Analog headset connection (optional).
4Network port (10/100 SW)
connection. IEEE 802.3af power
enabled.
192762
2
3
4
5
6
7
1

Your Phone
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3
Buttons and Hardware
1Handset light strip Indicates an incoming call (flashing red) or new voice message (steady
red).
2Phone screen Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and
phone menu listings.
3Softkey buttons Depending on how your system administrator sets up the phone,
enable softkey options displayed on your phone screen.
2
ABC
1
/.@
3
DEF
7
PQRS
4
GHI 5 JKL 6 MNO
8
TUV 9 WXYZ
0
1
2
192525
1 2
13
17
14
15
16
11
12
3
6
4
5
8
9
10
7

4OL-18397-01
4Transfer button Transfers a call.
5Conference button Creates a conference call.
6Hold button Places an active call on hold.
7Navigation bar and
Select button
The Navigation bar allows you to scroll through menus and highlight
items. When phone is on-hook, displays phone numbers from your
Placed Call listing (up arrow) or your speed dials (down arrow).
The Select button (in the middle of the Navigation bar) allows you to
select a highlighted item.
8Line 1 and Line 2
buttons
Line 1 selects the primary phone line.
Depending on how your system administrator sets up the phone, Line
2 may provide access to:
• Secondary phone line
• Speed-dial number (speed-dial button)
• Web-based service (for example, a Personal Address Book button)
Buttons illuminate to indicate status:
• Green, steady—Active call
• Green, flashing—Held call
• Amber, flashing—Incoming call or reverting call
• Red, steady—Remote line in use (shared line)
• Red, flashing—Remote line on hold
9Headset button Toggles the headset on or off. When the headset is on, the button is lit.
10 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
11 Keypad Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
12 Mute button Toggles the microphone on or off. When the microphone is muted, the
button is lit.
1
2

Your Phone
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5
Phone Screen
Footstand
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for
a higher or lower viewing angle, depending on your preference.
13 Volume button Controls the handset, headset, and speakerphone volume (off-hook)
and the ringer volume (on-hook).
14 Messages button Auto-dials your voicemail system (varies by system).
15 Applications button Opens/closes the Applications menu. Use it to access call history, user
preferences, phone settings, and phone model information.
16 Contacts button Opens/closes the Directories menu. Use it to access personal and
corporate directories.
17 Handset Phone handset.
1Header Displays date, time, and directory number.
2Line details and other phone
information
During a call, displays details for the active line. If not on a
call, displays line text label and other information such as
placed calls, speed dials, and phone menu listings.
3Softkey labels Display softkeys for available features or actions.

6OL-18397-01
1Footstand slots for a higher viewing angle 2Footstand slots for a lower viewing angle
1
2
194407
CISCO

Your Phone
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7
Higher Viewing Angle

8OL-18397-01
Lower Viewing Angle