Cisco 6961 - Unified IP Phone Standard VoIP Reference guide

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QUICK REFERENCE
Cisco Unified
Communications Manager Express
Quick Reference Card for Cisco
Unified IP Phone 6961
Quick reference is intended for Cisco Unified
IP phone users who are already familiar with
their phones. For details on your phones and
phone features, see the user guide.
Note Because of differences in phone
models and features, not all
procedures and soft keys
described here apply to all
phones.
Using the Quick Reference Card
• Complete numbered items in sequence.
• Choose only one bulleted item.
• Bold terms identifies soft keys.
Place a Call
• Lift handset and dial number.
• Dial number and then lift the handset.
• Press line button for your extension, dial the
number, and then lift the handset.
• Press New Call soft key, dial number, and then
lift handset.
• If you have selected a number from a directory,
press the Line / Headset / Speaker button.
Answer a Call
• Lift the handset.
• If you are using a headset, press .
• If you are using the speakerphone, press
Speaker.
End a Call
• Hang up.
• If you are using a headset, press or
EndCall soft key.
• If you need to end a speakerphone call, press
button or EndCall soft key.
Redial a Number
• Lift the handset, press Redial soft key.
• If you are using speakerphone, press Redial
soft key.
Hold a Call
Hold
• Press Hold button.
Retrieve
• Press the Resume soft key or the flashing green
line button.
• If your phone supports multiple lines, you can
use line buttons to swap between holding and
active calls.
Transfer a Call
1. Press button.
2. Dial “transfer to” number.
Consultative Transfer
1. Press button.
2. Dial “transfer to” number.
3. Wait for answer and announce caller.
4. Press Transfer button to transfer the call.
Transfer Call to Voice Mail
• Press TrnsVM soft key.
Cancel Transfer
• Press Cancel. soft key
Place a Conference Call
1. During a call, press Conference button to open
a new line and put first party on hold.
2. Place a call to another number.
3. When call connects, press Conference again to
add new party to existing call with first party.
End a Conference Call
• Hang up handset.
• Press Cancel soft key.
Meet-Me Conference Call
1. Obtain Meet-Me phone number from your
system administrator.
2. Distribute number to participants.
3. Press MeetMe soft keys.
4. Dial Meet-Me conference number. Participants
can now join by dialing in.
5. To end a Meet-Me conference, all participants
must hang up the handset or press the Cancel
soft key.
Call Forwarding
1. Press Fwd All soft key.
2. Dial the number to which you want to forward
all calls.
3. Press the Fwd Off soft key to cancel call
forwarding.
Speed Dial
1. Press SpeedDial soft key.
2. Enter the pre-configured speed-dial code and
then press the SpeedDial soft key.
Set up a Call Back Notification
1. Press Callback soft key while listening to the
busy tone or ring sound.
2. A confirmation screen displays on the phone.
3. Press the Exit soft key to return to the main
screen, if desired.
4. Your phone alerts you when the line is free.
5. Press the Redial soft key to place the call again,
if desired.
Call From Contacts
1. Press the button
2. Press 1to highlight Personal Directory or Press
2 to highlight Corporate Directory and then
press the Select button.
3. For Personal Directory, enter the User ID and
PIN. Press the Submit soft key or press Cancel
to return to exit.
4. For Corporate Directory, use the Navigation
bar to select any of these criteria to search for
a coworker:
– First name
– Last name

– Number
5. Use your keypad to enter the information, then
press the Search soft key.
6. To dial, do any of these tasks:
– Press the Call soft key.
– Press the Select button on the Navigation
bar.
– Press a line button.
– Press the .
– Press the .
– Pick up the handset.
Call History
View Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
4. Press the Exit soft key to return to the Call
History screen.
View Call Record Details
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
4. Select a call record and press the Details soft
key (you may need to press the more soft key
first).
5. Press the Back soft key to return to the
Call History screen.
Filter Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
1. Select All Lines or the line that you want to
view.
2. Press the Missed soft key.
The Call History screen displays only the
missed calls on the selected line.
3. To view all calls in the Call History screen,
press the All Calls soft key.
4. Press the Exit soft key to return to the Call
History screen.
Place a Call from Call History
1. Press Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
4. From the Call History screen, highlight the call
you want to dial and do one of the following:
– Press the Call soft key.
– Press the line key.
– Pick up the handset.
– Press the speakerphone or headset button.
Edit Number From Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
4. Highlight the call you want to edit.
5. Press the EditDial soft key (you may need to
press the more soft key first).
6. Press the Forward Arrow soft key to move the
cursor to the right and press the Backward
Arrow soft key to move the cursor to the left.
7. Press the Back Delete soft key to delete
numbers.
8. Press the Dial soft key to dial the edited
number.
9. Press the Back soft key to return to the Call
History screen.
Clear Call History
1. Press the Applications button.
2. Select Call History. (Use the Navigation bar
and button to scroll and select.)
3. Select All Lines or the line that you want to
view.
4. Press the Clear soft key (you may need to press
the more soft key first).
5. Press the Delete soft key to delete the Call
History screen, or press the Cancel soft key to
go back to the Call History screen.
Soft Key Description
<< X Navigates to edit characters. Use the
backspace soft key to erase digits
that were entered incorrectly.
Answer Answers an incoming call.
Callback Notifies callers that the called line is
free.
Cancel Cancels the last selection.
Fwd All Forwards all calls.
Conf Connects callers to a conference call.
Delete Deletes selected item.
DND Enables and disables the
Do-Not-Disturb feature.
EditDial Selects a number and activates the
cursor for editing.
EndCall Ends the current call.
Exit Exits from the current selection or
screen.
GPickUp Selectively picks up calls to a phone
number that is a member of a pickup
group.
Hold Places an active call on hold.
Resumes a held call.
Message Dials the local voice-mail system.
more Scrolls through additional soft key
options (for example, use the more
soft key to locate the Number soft
key).
Mute Toggles muting on and off.
NewCall Opens a new line on the
speakerphone to place a call.
Ok Confirms the selection.
Park Forwards calls to a location from
which the call can be retrieved by
anyone in the system.
PickUp Selectively picks up calls to another
extension.
Play Plays the ring sound sample.
Redial Redials the last number dialed.
Resume Returns to an active call.
Save Saves the last change.
Search Initiates a search in the local
directory.
To VM Diverts call to user's voicemail.
Update Updates the caller list.
List of Soft Keys
Soft Key Description