Cisco 9971 Standard User manual

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Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 8961,
9951, and 9971 User Guide
for Cisco Unified Communications
Manager 8.0 (SIP)

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 8961 1
Phone Connections 1
Footstand 4
Phone-Display Viewing Angle 5
Buttons and Hardware 5
Phone Screen 10
Phone with a Single Line 10
Phone with Multiple Lines 11
Phone Screen Navigation and Item Selection 14
Power-Save Mode 15
Handset Rest 15
Cisco Unified IP Phone 9951 16
Phone Connections 16
Bluetooth 19
Footstand 19
Phone-Display Viewing Angle 20
Buttons and Hardware 20
Phone Screen 25
Phone with a Single Line 25
Phone with Multiple Lines 26
Phone Screen Navigation and Item Selection 29
Power-Save Mode 30
Handset Rest 30
Cisco Unified IP Phone 9971 31
Phone Connections 31
Wireless Connection and Bluetooth 34
Footstand 35
Phone-Display Viewing Angle 36

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Buttons and Hardware 36
Phone Screen 41
Phone with a Single Line 41
Phone with Multiple Lines 42
Phone Screen Navigation and Item Selection 44
Power-Save Mode 46
Phone Display Cleaning 46
Handset Rest 47
Applications 49
Phone Applications 49
Call History 49
View Call History 50
View Call Record Details 50
Filter Call History 50
Dial From Call History 50
Edit Number From Call History 51
Clear Call History 51
Delete Call Record From Call History 51
Preferences 52
Ringtones 52
Wallpaper 52
Brightness 53
Bluetooth 53
Accessories 54
View Accessories List 54
View Accessory Details 54
Set Up Wideband for Analog Headset 54
Add Bluetooth Accessory 55
Delete Bluetooth Accessory 55
Connect Bluetooth Accessory 56
Disconnect Bluetooth Accessory 56
View Camera Details 56
View Camera Setup 56
Reset Camera 57

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) v
WLAN Sign-In 58
Sign-In for WLAN 58
Change WLAN Sign-In 58
Running Applications 59
View Running Applications 59
Switch to a Running Application 59
Close a Running Application 59
Phone Information 59
View Phone Information 60
Administrator Settings 60
Contacts 61
Phone Contacts 61
Corporate Directory 61
Search for and Dial a Contact 61
Search for and Dial a Contact While on a Call 62
Personal Directory 62
Personal Directory Options 62
Fast-Dial Codes with Personal Directory 64
Messages 67
Voice Messages 67
Personalize Your Voicemail 67
Check for Voice Messages 67
Listen to Voice Messages 68
Calling Features 69
Feature Buttons and Softkeys 69
All Calls 70
View All Calls on Your Phone 71
Answer 71
Answer Your Oldest Call First 71
Auto Answer 71
Auto Answer with Your Headset 71
Auto Answer with Your Speakerphone 71

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Barge 72
Add Yourself to a Call on a Shared Line 72
Call Back 72
Set up a Call Back Notification 72
Call Chaperone 72
Chaperone and Record a Call 73
Call Forward All 73
Forward Calls on Your Phone 74
Call Park 74
Park and Retrieve a Call Using Park 75
Park and Retrieve a Call Using Assisted Directed Call Park 75
Park and Retrieve a Call Using Manual Directed Call Park 76
Call Pickup 77
Answer a Call Using Pickup 77
Answer a Call Using Group Pickup and a Group Pickup Number 78
Answer a Call Using Group Pickup and a Phone Number 78
Answer a Call Using Other Pickup 78
Call Waiting 78
Respond to a Call Waiting Notification 79
Conference 79
Add Another Party to Your Call to Create a Conference 79
Join Calls Together in a Conference 80
Swap Between Calls Before Completing a Conference 80
View Conference Participants 80
Remove Conference Participants 80
Divert 80
Divert a Call 81
Do Not Disturb 81
Turn DND On and Off 81
Extension Mobility 82
Enable Extension Mobility 82
Fast Dial 82
Place a Call with a Fast-Dial Button 82
Hold 83

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) vii
Hold and Resume a Call 83
Swap Between Holding and Active Calls 83
Put a Call on Hold by Answering a New Call 83
Determine if a Shared Line is on Hold 83
Remote Hold 84
Hold Reversion 84
Respond to a Hold Reversion Notification 84
Hunt Groups 84
Sign In and Out of a Hunt Group 84
Intercom 85
Place a Dedicated Intercom Call 85
Place a Dialable Intercom Call 85
Receive an Intercom Call 85
Line Status 86
Line Status Indicators 86
Malicious Call Identification 87
Trace a Suspicious Call 87
Meet Me 87
Host a Meet-Me Conference 87
Join a Meet-Me Conference 87
Mobile Connect 88
Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 88
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 89
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 89
Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone 89
Mute 89
Mute Your Phone 90
On-hook Dialing 90
Dial a Number On Hook 90
Privacy 90
Enable Privacy on a Shared Line 90
Quality Reporting Tool 91
Report Problems on Your Phone 91

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Redial 91
Redial a Number 91
Shared Lines 91
Silent Monitoring and Recording 92
Speed Dial 92
Place a Call with a Speed-Dial Button 93
Place a Call with a Speed-Dial Code 93
Use a Speed-Dial Code On Hook 93
Use a Speed-Dial Code Off Hook 93
Transfer 93
Transfer a Call to Another Number 93
Swap Between Calls Before Completing a Transfer 94
Web Dialer 94
Use Web Dialer with Cisco Directory 94
Use Web Dialer with Another Online Corporate Directory 94
Set Up, View, or Change Web Dialer Preferences 95
Sign Out of Web Dialer 95
User Options 97
User Options Web Pages 97
Sign In and Out of User Options Web Pages 97
Device 98
Select a Device From the User Options Web Pages 98
Customize Do Not Disturb Options 98
Line Settings 99
Set Up Call Forwarding Per Line 99
Change the Voice Message Indicator Setting Per Line 100
Change the Audible Voice Message Indicator Setting Per Line 100
Change the Ring Settings Per Line 100
Change or Create a Line Text Label for Your Phone Display 101
Speed Dial on the Web 101
Set Up Speed-Dial Buttons 101
Set Up Speed-Dial Codes 102

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) ix
Phone Services 102
Subscribe to a Service 102
Search for Services 103
Change or End Services 103
Change a Service Name 103
Add a Service to an Available Programmable Feature Button 103
User Settings 104
Change Your Browser Password 104
Change Your PIN 104
Change the Language for Your User Options Web Pages 104
Change the Language for Your Phone Display 105
Directory 105
Personal Address Book 105
Add a New PAB Entry 105
Search for a PAB Entry 106
Edit a Personal Directory Entry 106
Delete a Personal Directory Entry 106
Assign a Feature Button for Personal Address Book 106
Fast Dials 107
Assign a Feature Button for Fast Dial 107
Assign a Fast Dial Code to a PAB Entry 107
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 108
Search for a Fast Dial Entry 108
Edit a Fast Dial Phone Number 108
Delete a PAB Entry 108
Mobility Settings 109
Add a New Remote Destination 109
Create an Access List 110
Plugins 110
Access Plugins 111
Accessories 113
Phone Accessories 113
USB Devices 113

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Cisco Unified IP Color Key Expansion Module 114
Features of the Cisco Unified IP Color Key Expansion Module 115
Place a Call on the Expansion Module 117
Configure Buttons 117
Adjust the Brightness 117
Cisco Unified Video Camera 118
Features of the Cisco Unified Video Camera 119
Camera Lens Shutter 120
Close the Camera Lens Shutter 120
Install the Cisco Unified Video Camera 120
Mount the Camera on Your Phone 120
Mount the Camera on Your Monitor 121
Camera Preferences 122
Preview Video 122
Auto Transmit 123
Camera Brightness 123
View Area 124
Video Screen Features 124
Hide or Show the Video 124
Enable Full Screen Video 125
Mute the Video 125
Swap Between Views 125
Adjust the Picture-in-Picture Position 125
Bluetooth Headsets 125
FAQs and Troubleshooting 127
Frequently Asked Questions 127
Troubleshooting Tips 130
Personal Directory 131
User Options 131

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) xi
Product Safety, Security, Accessibility, and Related Information 133
Safety and Performance Information 133
Power Outage 133
External Devices 133
Bluetooth Wireless Headset Performance 134
FCC Compliance Statements 134
FCC Part 15.21 Statement 134
FCC RF Radiation Exposure Statement 134
FCC Receivers and Class B Digital Statement 135
Cisco Product Security 135
Accessibility Features 135
Additional Information 136
Warranty 137
Cisco One-Year Limited Hardware Warranty Terms 137

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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 1
Your Phone
This chapter describes the features of the Cisco Unified IP Phones 8961, 9951, and 9971.
Cisco Unified IP Phone 8961
The Cisco Unified IP Phone 8961 provides these features:
• Phone connections
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.

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1DC adapter port (DC48V) 5Computer port (10/100/1000 PC) connection
2AC-to-DC power supply (optional) 6Handset connection
3AC power wall plug (optional) 7Analog headset connection (headset optional)
4Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
8Anti-theft security lock connector
(lock optional)
277213
8
ComputerNetwork
ComputerNetwork
2
3
45
6
7
1
ComputerNetwork
ComputerNetwork

Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 3
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
1USB port 2Accessory connector, such as for connecting a Cisco Unified
IP Color Key Expansion Module
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Note Connecting and disconnecting the footstand may require a little more force than you expect.
1Insert the curved connectors into the
lower slots.
2Lift the footstand until the connectors
snap into the upper slots.
1
1
22
22
1
1
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 5
Phone-Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle.
(The Cisco Unified IP Phone 9971 is shown.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side)—Use to view calls on a line or access features such as
speed dial or All Calls. (These buttons are also called feature buttons.)
• Session buttons (right side)—Use to perform tasks such as answering a call, resuming a held call,
or (when not being used for an active call) initiating phone functions such as displaying missed
calls. Each call on your phone is associated with a session button.
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1Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
1
8
12 1113 10 9
14
18
20
19
15
16
17
5
6
7
2
3
4
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Your Phone
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP) 7
2Session buttons Each corresponds with an active call or a call function. Pressing the
button takes the default action:
• Active calls—Pressing the button takes the default action for an
active call. For example, pressing the session button for a ringing
call answers the call and pressing the button on a held call resumes
the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
• Call functions—When a session button is not being used for an
active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example,
pressing the session button can display missed calls, take the
phone off hook, or dial your voice-messaging system (with a
Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.)
3Softkey buttons Allow you to access the softkey options (for the selected call or menu
item) displayed on your phone screen.
4Back button Returns to the previous screen or menu.
5Release button Ends a connected call or session.

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6Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
7Conference button Creates a conference call.
8Hold button Places a connected call on hold.
9Transfer button Transfers a call.
10 Keypad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
12 Mute button Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
13 Headset button Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
14 Volume button Controls the handset, headset, and speakerphone volume (off hook)
and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is ringing.
15 Messages button Auto-dials your voicemail system (varies by system).