
For customers in AL, FL, GA, KS, SC, TN
MGCP.U.1304.O 2
Matrix User Guide Table of Contents
Getting Started ..........................................................................................3
CommPortal ................................................................................................3
Support .........................................................................................................3
Understanding Your Phone’s Lines and Buttons ..........................4
Phone Components..............................................................................4
Softkey Buttons .....................................................................................6
Using Keypad Shortcuts.....................................................................7
Caring for Your Phone.........................................................................8
Using Basic Phone Functions...............................................................9
Using the Speakerphone....................................................................9
Using the Headset with Your IP Phone.........................................9
Switching Between the Handset/Headset/Speakerphone ...9
Choosing Your Preferred Audio Device........................................10
Adjusting Call Volume and Muting.................................................10
Adjusting Call Volume.........................................................................10
Adjusting the Ringer Volume ...........................................................10
Using Mute...............................................................................................10
Placing or Answering a Call ..............................................................11
Using Dial Assistance...........................................................................11
Putting a Call on Hold .........................................................................11
Resuming a Call .....................................................................................11
Ending a Call ...........................................................................................12
Transferring Calls...................................................................................12
Call Park (for Business Groups with Call Park Support)........13
Redialing...................................................................................................13
Viewing and Returning Missed Calls..............................................13
Turning the Missed Calls Shortcut On and O ..........................14
Turning Call Waiting On and O .....................................................14
Placing a Three-Way Conference Call...........................................15
Using Your Personal Directory.........................................................15
Using the Call History Lists................................................................16
Accessing Voicemail ................................................................................17
Direct transfer to Voicemail ..............................................................17
Using Advanced Phone Features........................................................17
Creating Speed Dials ...........................................................................17
Creating Speed Dials on Unused Buttons ...................................17
Using Speed Dials .................................................................................18
Monitoring/Accessing Another Phone from Your Phone.......18
Customizing Your LCD Screen.............................................................18
Using Ring Tones.......................................................................................19
Rebooting Your Phone............................................................................19
Additional Support...................................................................................20