Cisco 7902G - Unified IP Phone VoIP User manual

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Tel: [phone]
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Cisco IP Phone 7902G
for Cisco CallManager
License and Warranty
Text Part Number: 78-16335-01
Phone Guide

Cisco IP Phone 7902G for Cisco CallManager iii
Contents
Getting Started 1
How to Use this Guide 1
Where to Find Additional Information 2
Safety and Performance Information 2
Connecting Your Phone 4
An Overview of Your Phone 6
Buttons and Hardware 6
Understanding Feature Availability 8
Going On-Hook and Off-Hook 8
Basic Call Handling 9
Placing a Call 9
Answering a Call 9
Ending a Call 9
Using Hold and Resume 10
Transferring a Connected Call 10
Making Conference Calls 11
Forwarding Your Calls to Another Number 12
Using Voice Messaging 13
Prioritizing Critical Calls 14
Customizing Phone Settings 15
Adjusting the Volume 15
Setting Up Speed Dial Buttons 16

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Accessing Your User Options Web Pages 17
Logging In to the User Options Web Pages 17
Troubleshooting Your Phone 18
Cisco One-Year Limited Hardware Warranty Terms 19

Cisco IP Phone 7902G for Cisco CallManager 1
Getting Started
These sections give you the basic information you need to start using your new Cisco IP Phone.
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly-used sections.
If you want to... Then...
Review important safety
information
See the “Safety and Performance Information” section on
page 2.
Use your phone after someone else
has installed it for you
Start with the “An Overview of Your Phone” section on page 6.
Connect your phone to the
network
See the “Connecting Your Phone” section on page 4.
Learn what the button lights mean See the “Buttons and Hardware” section on page 6.
Make calls See the “Placing a Call” section on page 9.
Put calls on hold See the “Using Hold and Resume” section on page 10.
Transfer calls See the “Transferring a Connected Call” section on page 10.
Make conference calls See the “Making Conference Calls” section on page 11.
Change the ringer or call volume See the “Adjusting the Volume” section on page 15.

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Where to Find Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.

Getting Started
Cisco IP Phone 7902G for Cisco CallManager 3
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The device is designed to work with TN power systems.
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Use only a Cisco-approved power supply.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the graphic and table below to connect your phone.
Caution If you plan to power your phone locally (instead of receiving power thorough the Ethernet
connection), use only a Cisco 48 volt power supply designed to work with a
CiscoIPPhone.
1Network (Ethernet) port (10 BASE T) 2Handset port
3DC adaptor port (DC48V) 4Power supply with DC output connector (Optional.
Required only if power is not supplied through an
Ethernet connection.)
5Power cable with wall AC plug.
Provided if your phone uses external
power
2
3
5
4
1
79976

Connecting Your Phone
Cisco IP Phone 7902G for Cisco CallManager 5
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
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An Overview of Your Phone
The Cisco IP Phone model 7902G is a basic telephone that provides the following features:
•Voice communication over a data network
•One phone line that can support up to two calls
•Familiar telephony features to handle calls easily
•Online control from your User Options web pages
Buttons and Hardware
1Cisco IP Phone
series type
Indicates the Cisco IP Phone model number
2Label and plastic
cover
Use the paper label, protected by a plastic cover, to indicate your phone
number. You can also note your speed dial numbers on this label.

An Overview of Your Phone
Cisco IP Phone 7902G for Cisco CallManager 7
3Feature buttons
Redial Dials the most recently dialed number.
Transfer Transfers a call to another party.
Conference Sets up a single call for 3 to 16 participants.
Messages Accesses voice messages left by callers.
4Volume button Increases or decreases volume for the handset. Also controls the ring volume
(if on-hook).
5Hold button Places an active call on hold, for example, to place a new call; resumes a call
on hold; and switches between an incoming call or an active call and a call
on hold.
6Menu button Accesses the Interactive Voice Response (IVR) system for phone
configuration. You should only use this button as directed by your system
administrator.
Note If you accidentally press this button and enter the IVR system, hang up
the phone to exit.
7Dial pad Works exactly like the dial pad on a traditional telephone.
8Handset with
indicator light
Functions like a traditional handset. The light strip at the top of the handset
blinks when the phone rings and remains lit to indicate a new voice mail
message (depending on your message system).

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Understanding Feature Availability
The operation of your Cisco IP Phone and the features available to you may vary, depending on the
call processing agent used by your company and also on how your company’s phone support team has
configured your phone system. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature operation or availability.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
•On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an
active dial tone.
•Off-Hook—The phone handset is lifted from the cradle and you have dial tone.

Basic Call Handling
Cisco IP Phone 7902G for Cisco CallManager 9
Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing
calls. The features you use to perform these tasks are standard and available on most phone systems.
Placing a Call
Answering a Call
Ending a Call
To end a call, hang up the handset.
If you want to... Then...
Place a call Lift the handset and dial the number.
Redial the most
recently dialed number Lift the handset and press (Redial).
Speed dial a number Press and hold (for about 2 seconds) the number on your keypad that you
assigned as a speed dial number.
For information on setting up speed dial buttons, see the “Setting Up Speed
Dial Buttons” section on page 16.
If you want to... Then...
Answer a call Pick up the handset.
Answer a priority call When you hear the special call waiting tone, answer the higher-priority
call.
For information on priority calls, see the “Prioritizing Critical Calls”
section on page 14.
Answer a priority call
when you are already
on a call
When you hear the special call waiting tone, end an active call and
answer the higher-priority call.
For information on priority calls, see the “Prioritizing Critical Calls”
section on page 14.

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Using Hold and Resume
Only one call can be active at any given time; all other calls must be placed on hold.
Tip Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid
putting a conference call on hold.
Transferring a Connected Call
Use the Transfer button to redirect a connected call. The target is the number to which you want
to transfer the call.
If you want to... Then...
Put a call on hold Press (Hold). The Hold button lights red. A call on hold remains
active even though you and the other party cannot hear each other.
You can answer or place another call while a call is on hold.
Return to the held call Press (lit Hold).
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
During a connected call, press (Transfer) and enter the
target number.
When you hear the call ringing, press (Transfer) again.
Talk to the transfer recipient
before transferring a call
During a connected call, press (Transfer) and enter the
target number.
Wait for the transfer recipient to answer.
If the recipient accepts the transferred call, press (Transfer)
again.
To return to the original call, press (Hold).

Basic Call Handling
Cisco IP Phone 7902G for Cisco CallManager 11
Making Conference Calls
Use the Conference button to set up a standard conference. A standard conference allows from
3 to 16 people to participate in a single call. See the table below for details.
Note Your phone line must be configured for two calls for you to use Hold with Conference as
described here. Your system administrator can confirm whether your phone is configured to
support one or two calls.
Note You cannot drop a participant from a conference call even if you initiate the conference.
If you want to... Then...
Invite current callers to join a
standard conference
During a conference call, you receive a new call. Press (Hold)
to put the conference call on hold. Answer the new call.
Press (Conference) to add the caller to the conference.
Start a conference call by calling
participants
During a connected call, press (Conference) to add another
party to the call. Doing so automatically activates a new line and
puts the first party on hold. Place a call to another number. After
the call connects and you have spoken to the conference
participant, press (Conference) again to add this party to
your call. Follow this procedure to add each participant.
Add a participant to an existing
conference call
During a conference call, press (Hold). Doing so
automatically activates a new line and puts the conference on hold.
Place a call to another number.
After the call connects and you have spoken to the person,
press (Conference) to add this person to your call.
Then press (Conference) again to rejoin the conference call.
Join a conference Answer the phone when it rings. You do not need to do anything
special to join a standard conference call.
End a conference Hang up the handset.

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Forwarding Your Calls to Another Number
You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another
number.
Note Enter the Call Forward All target number exactly as you would need to dial it from your desk
phone. For example, enter an access code such as 9 or the area code, if necessary.
Tip You can forward your calls to a traditional analog phone or to another IP phone, although
your system administrator might restrict the call forwarding feature to numbers within your
company.
If you want to... Then...
Set up call forwarding from
your phone
Lift the handset and press **1. You will hear a short confirmation
tone. Enter the phone number to which you want to forward your
calls. You will hear another short confirmation tone to indicate that
call forwarding is in effect.
After you have set up call forwarding, you will hear a different
(starter) dial tone when you lift the handset.
Cancel call forwarding Lift the handset and press **2. You will hear another short
confirmation tone to indicate that call forwarding is cancelled.
Note Be sure to cancel call forwarding before forwarding your phone
again. If you try to forward your phone without cancelling the
first call forward, you will receive a busy tone.
Set up or cancel call
forwarding from your User
Options web page
Log in to your User Options web pages, choose your device, then
choose Forward all calls... from the main menu. Press Update to save
the change.
You can set up or cancel call forwarding for each line on your phone.
See the “Logging In to the User Options Web Pages” section on
page 17 for login instructions.

Basic Call Handling
Cisco IP Phone 7902G for Cisco CallManager 13
Using Voice Messaging
Use the Messages button to access your voice messages as outlined in the table below.
Note Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about using the voice message service, see the
documentation that came with it.
If you want to... Then...
Set up your voice
message service
Press (Messages) and follow the voice instructions.
Your system administrator will provide you with a default password for
your voice message service. For security reasons, you should change your
default password as soon as possible.
See if you have a new
voice message
Look at your phone for a steady red light on the handset.
Listen to your voice
messages
Press (Messages) and follow the voice instructions.

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Prioritizing Critical Calls
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
typically will not have access to these features by default.
In some specialized environments, such as military or government offices, you might need to receive
urgent or critical calls. These critical calls might require higher priority handling, such as being able
to bypass other calls. If you have the need for this specialized call handling, your system administrator
can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
•Precedence indicates the priority associated with a call.
•Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
Tip When you make or receive an MLPP-enabled call, you will hear special ring tones and call
waiting tones that differ from the standard tones.
If you want to... Then...
Choose a priority (precedence) level
for an outgoing call
Contact your system administrator for a list of corresponding
precedence numbers for calls (ranging from low to highest).
Make a priority (precedence) call Enter the MLPP access number (which is provided by your
system administrator) followed by the phone number.
Receive a priority (precedence) call While on an active call, you hear the special call waiting tone.
Accept an higher-priority call When you hear the special call waiting tone, end an active call
and answer the higher-priority call.
Receive a preemption call While on an active call, you hear a continuous tone for about
10 seconds. The preemption call then overrides the active call.

Customizing Phone Settings
Cisco IP Phone 7902G for Cisco CallManager 15
Customizing Phone Settings
You can personalize your Cisco IP Phone 7902G by adjusting the settings, as described in the tables
below.
Adjusting the Volume
The table below describes how to adjust and save volume levels on your phone.
If you want to... Then...
Adjust the volume
level for a call
Press Volume when the handset is in use.
The volume is saved automatically when you release the Volume button.
Adjust the volume
level for the ringer
Press Volume while the handset is in the cradle. The new ringer volume is
saved automatically when you release the Volume button.

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Setting Up Speed Dial Buttons
Speed dial numbers allow you to quickly dial phone numbers without requiring you to enter the phone
number each time. You can create up to four speed dial numbers on your phone using the User Options
web pages. (See the “Logging In to the User Options Web Pages” section on page 17 for more
information about your User Options pages.)
Note Your system administrator can assign speed dial buttons to your phone; they can also restrict
the number of speed dial numbers that you can configure.
Tip For information about making a speed dial call, see the “Placing a Call” section on page 9.
If you want to... Then...
Add speed dial numbers Log in to your User Options web pages, select your device, then choose
Add/Update Speed Dials from the main menu. In the Speed Dial
Settings on Phone section, enter a phone number and label for each
available speed dial button. Enter the number exactly as you would
dial it from your desk phone. For example, enter an access code such
as 9 or the area code, if necessary. Enter the speed dial information on
your phone label.