Cisco 8851 User manual

CLOUD VOICE S Service
Cisco Unified IP Phone 8851
User Guide
(Version 4.0)

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
2
© 2018 WTT HK Limited, All Rights Reserved
Table of Content
1Phone Set Features and Functions..................................................................................... 3
1.1 Operation for IP Phone 8851 ......................................................................................... 3
2Location of Control............................................................................................................... 4
3Preference Setup .................................................................................................................. 6
3.1 Adjusting Ringer Volume and Ringtone........................................................................... 6
3.1.1 Change Volume.......................................................................................................... 6
3.1.2 Change Ringtone........................................................................................................ 6
3.2 Adjusting Brightness ........................................................................................................ 6
4Basic Features ...................................................................................................................... 7
4.1 Placing a Call ................................................................................................................... 7
4.2 Answering a Call .............................................................................................................. 7
4.3 Call Waiting...................................................................................................................... 7
4.4 Ending a Call.................................................................................................................... 7
4.5 Muting a Call .................................................................................................................... 8
4.6 Putting a Call on Hold ...................................................................................................... 8
4.7 Transferring a Call to another Party................................................................................. 8
4.8 Redialing the Last Number Dialed ................................................................................... 8
4.9 Forwarding Calls to another Phone ................................................................................. 9
4.9.1 Setting up Call Forwarding from your IP Phone .......................................................... 9
4.9.2 Setting up Call Forwarding from your Mobile .............................................................. 9
4.9.3 Setting up Call Forwarding via Internet........................................................................ 9
4.10 Placing a Conference Call............................................................................................. 10
4.11 Call Pickup .................................................................................................................... 10
4.11.1 Call Pickup within your Group............................................................................. 10
4.11.2 Directed Call Pickup (Specific Group Member).................................................. 10
5VoiceMail Service (iVoiceMail Plus).................................................................................. 11
5.1 Activating VoiceMail..................................................................................................... 11
5.1.1 Activating VoiceMail on your IP Phone........................................................... 11
5.1.2 Remote Activation of VoiceMail ...................................................................... 11
5.2 Accessing VoiceMail .................................................................................................... 11
5.3 Remote Access to VoiceMail ....................................................................................... 12
5.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013.............................. 12
6Activating Voicemail........................................................................................................... 13
6.1 Activating VoiceMail..................................................................................................... 13
6.1.1 Activating VoiceMail on your IP Phone.................................................................. 13
6.1.2 Remote Activation of VoiceMail............................................................................. 13
6.2 Accessing VoiceMail .................................................................................................... 13
6.3 Remote Access to VoiceMail ....................................................................................... 14
7Using the Phone Log.......................................................................................................... 15
7.1 Viewing and Dialing from the Phone Log..................................................................... 15
7.2 Delete Call Record from the Phone Log ...................................................................... 15
8Extension Mobility .............................................................................................................. 16
8.1 Login............................................................................................................................. 16
8.2 Logout .......................................................................................................................... 16
9Sim-Ring Mobility................................................................................................................ 17
9.1 Enable/ Disable SIM-Ring Mobility............................................................................... 17
9.2 Switching Call Conversation to Mobile......................................................................... 17
9.3.............................................................................................................................................. 17
9.4 Switching Call Conversation from Mobile Back to IP Phone ....................................... 18
10 Password Management...................................................................................................... 19
10.1 Change The Cloud Voice Password............................................................................ 19
10.2 Change The IP Phone PIN........................................................................................... 20

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
3
© 2018 WTT HK Limited, All Rights Reserved
WTT CLOUD VOICE S service enabled by Cisco Unified IP Phone 8851 is ideal for any
mid-sized to large enterprise company that wants to update its phone system from a
traditional analog or digital-based system to an IP Communications system.
1 Phone Set Features and Functions
1.1 Operation for IP Phone 8851
Item
Description
1
DC adaptor port (DC48V).
2
AC-to-DC power supply (optional).
3
AC power wall plug (optional).
4
Network port (10/100/1000 SW)
connection. IEEE 802.3at power
enabled.
5
Access port (10/100/1000 PC)
connection..
6
Auxiliary port.
7
Handset connection.
8
Analog headset connection (optional).
Notes: IP Phone 8851 cannot function properly when there is a failure in power supply.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
2 Location of Control
Item
Description
1
Handset light strip
Indicates an incoming call (flashing red) or new voice message
(steady red).
2
Phone screen
Shows information about your phone such as directory number,
active call and line status, softkey options, speed dials, placed
calls, and phone menu listings.
3
Programmable
Feature buttons
and Session
buttons
Depending on the features programmed on the buttons.
Buttons illuminate to indicate status:
• Green, steady—Active call
• Green, flashing—Held call
• Amber, flashing—Incoming call or reverting call
• Red, steady—Remote line in use (shared line)
• Red, flashing—Remote line on hold
4
Softkey buttons
Depending on how your system administrator sets up the
phone, enable softkey options displayed on your phone screen.
5
Navigation and
Select button
The Navigation and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
6
Release buton
Ends a connected call or session.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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7
Hold/Resume
button
Places an active call on hold and resumes the held call.
8
Conference
button
Creates a conference call.
9
Transfer button
Transfers a call.
10
Speakerphone
button
Toggles the speakerphone on or off. When the speakerphone is
on, the button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
13
Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
14
Volume button
Controls the handset, headset, and speakerphone volume (off-
hook) and the ringer volume (on-hook).
15
Contacts button
Opens/closes the Directories menu. Use it to access personal
and corporate directories.
16
Applications
button
Opens/closes the Applications menu. Use it to access call
history, user preferences, phone settings, and phone model
information.
17
Messages button
Dials to retrieve your Voicemail messages.
18
Back button
Returns to the previous screen or menu.
19
Handset
Phone handset.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
3 Preference Setup
3.1 Adjusting Ringer Volume and Ringtone
3.1.1 Change Volume
1. Press the Volume button right or left to adjust the
loudness of the ringtone.
3.1.2 Change Ringtone
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Ringtone and different types of ringing tone are displayed.
4. Press the Play softkey to play a sample.
5. Press the Set softkey to select the ringtone.
6. Press the Apply softkey to confirm your selection, or press the Back
softkey to go back to the Ringtone selection screen.
3.2 Adjusting Brightness
1. Press the Applications button .
2. Select Setting. (Use the Navigation and Select button to scroll and
select.)
3. Select Brightness.
To increase brightness, press the up on the Navigation and Select
button
To decrease brightness, press the down on Navigation and Select
button
4. Press the Save softkey to confirm the contrast level, or just press the
Cancel softkey to exit without changing the setting.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
4 Basic Features
4.1 Placing a Call
There are 4 options for placing a new call:
1. When using the handset, lift the handset and dial the number.
2. To make a new call on the current line, press the New Call softkey and
dial the number.
3. To dial with the phone on hook, from the main screen, perform either of
these actions:
Dial the number and lift handset or press the Call soft key. The phone
will not produce the dial tone until after you lift the handset or press the
Call soft key.
Press the New Call soft key and dial the number.
4. To dial the last dialed number, press the Redial soft key.
4.2 Answering a Call
There are 3 options for answering a call:
1. Lift the handset.
2. Press the Answer softkey.
3. Press the Speakerphone button .
4.3 Call Waiting
1. To answer the new call, press the Session button . When you do so,
the original call will be put on hold.
2. To return to the original call, press the Session button.
4.4 Ending a Call
There are 3 options for ending a call:
1. Hang up the handset.
2. Press the End Call softkey
3. Press the Speakerphone button , when using hand-free
conversation mode

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
4.5 Muting a Call
1. Press the Mute button .
2. To disengage mute, press Mute button again.
Note: If you are using mute along with the speakerphone, lifting the handset will
disengage mute function.
4.6 Putting a Call on Hold
1. To put a call on hold,
Press the Hold button .
The Hold icon will be displayed and the Line button will be pulsed
to green color.
2. To resume the highlighted call, you can
Press the Resume softkey.
4.7 Transferring a Call to another Party
1. Press the Transfer button .
2. Enter an 8-digits local number / a 4-digits extension number of the
recipient
3. Press the Transfer button again or the Transfer softkey.
Note: If you wish to transfer the call to an external party, please remember to add ”9”
before the 8-digits telephone number
4.8 Redialing the Last Number Dialed
Press the Redial soft key.

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4.9 Forwarding Calls to another Phone
4.9.1 Setting up Call Forwarding from your IP Phone
Activate: Press the Fwd All soft key + destination number.
Cancel: Press the Fwd All soft key.
Note: If you wish to forward the call to an external telephone number, please
remember to add ”9” before the 8-digits telephone number
Tips: To forward all incoming calls to your voicemail, just simply press Fwd All and
Message button.
4.9.2 Setting up Call Forwarding from your Mobile
Activate: Press 2112 1113 + your Cloud Voice number and Cloud Voice
password + the destination number
Cancel: Press 2112 1113to cancel the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number
4.9.3 Setting up Call Forwarding via Internet
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp.
2. Click Cloud Voice User Portal (Scroll down the page).
3. Enter your Cloud Voice number and Cloud Voice Password to log onto
Cloud Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
5. Enter the destination of number to which you want to forward all your calls
(e.g. your mobile).
6. To cancel call forwarding, please log onto Cloud Voice User Portal
again to deactivate the call forwarding setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number

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Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
4.10 Placing a Conference Call
1. During an active call conversation, press the Conference button .
2. Enter 8-digits local number / 4-digits extension number of the other invited
party.
3. Press the Conference button again or the Conf softkey.
4. The conference call with 3 parties will begin.
5. Repeat these steps to add more parties, if desired.
Note: If you wish to make a conference with an external party, please remember to
add ”9” before the 8-digits telephone number
Tips: You can press ConfList to view and press Remove to remove conference
participants.
4.11 Call Pickup
4.11.1 Call Pickup within your Group
When the phone of your pickup group member rings, you can use your own
phone to pick up and answer the call directly.
1. Lift up the handset and press the More (or ) softkey
2. Press the PickUp softkey to transfer a ringing call within your pickup
group to your phone.
3. When your phone rings, press the Answer softkey to pick up and connect
to the call.
4.11.2 Directed Call Pickup (Specific Group Member)
1. Lift up the handset and press the More (or ) softkey
2. Press the GPickup softkey.
3. Enter the extension number of the phone line with the call that you want
to pick up.
(For example, if the call is ringing on line extension number ‘2345’, please
enter ‘2345’.)
4. When your phone rings, press the Answer softkey to pickup and connect
to the call.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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5 VoiceMail Service (iVoiceMail Plus)
5.1 Activating VoiceMail
5.1.1 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
5.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
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© 2018 WTT HK Limited, All Rights Reserved
5.3 Remote Access to VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing ‘1’ for Cantonese and ‘2’ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013
1. Open your Microsoft Outlook.
2. Click Tools.
3. Select Accounts.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP, or HTTP” and click Next.
6. Enter Account Information * and click Next.
7. Select Internet E-mail and click Next.
8. Enter Server Information ** and click Next.
9. Click Finish.
* When entering the Account Information, please input the following
Your Name: Name wish to be displayed in email
E-mail Address: 3x[email protected]m.hk ; ‘3xxxxxxx’ is your
Cloud Voice Number
Username: Your Cloud Voice Number (e.g. 3xxxxxxx)
Password: Your Cloud Voice Password
** When entering Server Information, please input the following:
Account Type: IMAP
Incoming mail server: imaps12.wtt-cloudvoice.com;
Outgoing mail server: (Your ISP smtp or Google smtp)
Note: Starter Cloud Voice PIN is your Cloud Voice Number. For security reason,
please change your Cloud Voice Password regularly.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
6 Activating Voicemail
6.1 Activating VoiceMail
6.1.1 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
6.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
6.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail
message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
6.3 Remote Access to VoiceMail
1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when
you are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
7 Using the Phone Log
If your phone display indicates that you have missed calls, you can use the
Missed Call option on the Directory menu to view your call history and to call
back the person you have missed. You can also view call history and place calls
from the Received Calls and Placed Calls directories.
7.1 Viewing and Dialing from the Phone Log
1. Press the Applications button .
2. Select Call History (or Recents). (Use the Navigation and Select
button to scroll and select.)
3. Select All Lines or the line that you want to view.
4. From the Call History list, select the call you want to dial and do one of
the following:
Press the Call softkey.
Press the line key.
Pick up the handset.
Press the speakerphone or headset button.
7.2 Delete Call Record from the Phone Log
1. Press the Applications button .
2. Select Call History (or Recents). (Use the Navigation and Select
button to scroll and select.)
3. Select All Lines or the line that you want to view.
4. Select the call you want to delete.
5. Press the Delete softkey (you may need to press the More (or )
softkey first).
6. Press the Delete softkey to delete the record, or press the Cancel softkey
to go back to the Call History screen.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
8 Extension Mobility
The Extension Mobility feature allows you to associate your phone number and
user profile with any IP Phone. When you use your IP Phone Personal
Identification Number (PIN) to login an IP Phone, your assigned telephone
number, and the settings that you have established will be associated with that
phone.
Extension Mobility is useful particularly for those who do not routinely conduct
business in the same office. However, you can only login one phone at a time. If
you want to use another phone, you must logout of the first phone.
8.1 Login
1. Press the Applications button .
2. Select Service.
3. Select Extension Mobility.
4. Enter your User ID (your Cloud Voice Number) and IP Phone PIN.
5. You can use the IP Phone from now on.
Note: Starter IP Phone PIN is your Cloud Voice Number. For security reason, please
change your IP Phone PIN regularly.
8.2 Logout
1. To sign out, press the Applications button .
2. Select Service.
3. Select Extension Mobility.
4. When prompted to sign out, press the Yes softkey.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
9 Sim-Ring Mobility
The simultaneous ringing features allow you to bring any incoming call to your
Cloud Voice number to both your desk IP phone and mobile.
9.1 Enable/ Disable SIM-Ring Mobility
1. Press the Mobility button to display the current status (Enable Mobile
Connect/ Disable Mobile Connect)
2. Press Select softkey to toggle the status.
3. Press the Exit softkey once you confirm the SIM-Ring Mobility status.
Note:
1. Please remember to submit your mobile phone number to WTT before you can
enjoy SIM-Ring Mobility.
2. If the call is not answered in desk IP Phone and you have Enable Mobile Connect,
the incoming call will be diverted to your mobile phone normally after 4 rings.
9.2 Switching Call Conversation to Mobile
When you are using IP Phone for call conversation with your business partner
and wish to leave from your desk, you can continue the call conversation by
using switching call to mobile.
1. During the call conversation on IP Phone, press the Mobility button.
2. Select Send call to Mobile Phone.
3. The call will be in ‘Hold’ status and transferred to your mobile within few
seconds.
4. Please answer the call in your mobile & you can continue the call
conversation via your mobile.
5. Lastly, put back your handset back to IP phone.
Note: During the switching of call to mobile, the call will be in ‘Hold’ status. Suggest you
to inform the other call party ‘Just a moment, please’.

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
9.3 Switching Call Conversation from Mobile Back to IP Phone
Similarly, if the call received by your mobile via SIM-Ring Mobility and back to
your desk, you can continue the call conversation by using switching call to
your IP Phone.
1. During the call conversation on mobile, hang up the call on your mobile
phone to disconnect the call via mobile phone (it will terminate the call).
2. The call will be in “Hold”status.
3. Within few seconds, Programmable Line button will be lighted up on your
IP phone.
4. Press the Programmable Line button.
5. The call will be transferred to IP phone & you can continue the call
conversation.
Note: During the switching of conversation call back to IP phone, the call will be in ‘Hold’
status. Suggest you to inform the other call party

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
Version 4.0 © WTT HK Limited 2017
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© 2018 WTT HK Limited, All Rights Reserved
10 Password Management
10.1 Change The Cloud Voice Password
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp
2. Click WTT Cloud Voice User Portal (Scroll down the page).
3. Enter your Cloud Voice Number and Password
4. Click Login
5. Click Password Management
6. Enter Existing Password
7. Enter New Password
8. Re-enter New Password
9. Click Submit
Note:
i. Starter Cloud Voice Password is your Cloud Voice Number.
ii. New Cloud Voice Password will be applied to the following services:
-Cloud Voice User Portal
-Presence Communicator Service –Cisco Unified Personal Communicator
(Account and VoiceMail Login)
-Mobility Apps Services –Cisco Jabber (Configuration of VoiceMail, Desk
Phone Integration and Corporate Directory)
-Retrieval of VoiceMail via Outlook 2000

CLOUD VOICE S Service –Cisco Unified IP Phone 8851
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10.2 Change The IP Phone PIN
1. Visit https://adp.wtt-cloudvoice.com/pc/en/index.jsp
2. Click WTT Cloud Voice User Portal (Scroll down the page)
3. Enter your Cloud Voice Number and Password
4. Click Login
5. Click here in the foot note
6. Enter your Cloud Voice Number and Password
7. Click Login
8. Click User Option and choose User Setting
9. Enter Current PIN
10. Enter New PIN and Confirm PIN
11. Click Save
Note:
i. Starter IP Phone PIN is your Cloud Voice Number
ii. The New IP Phone PIN will be applied to the following services
-Personal Directory
-Extension Mobility