Cisco 7965 Setup guide

Welcome!(
Cisco 7965
End User Training

Welcome
Instructor: Name
Schedule: One hour and fifteen minutes
• Phone Orientation
• Call Handling Features
• Voice Mail
Reference Cards
Conversion: Date and Details
Cell Phone Consideration
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Phone
Orientation
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Cisco 7965 Phones
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Cisco 7975 Phone
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Phone Orientation
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
Softkeys
Phone Screen
Line/
Buttons
Navigation
Foot-stand

Phone Orientation
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.
Speaker
Services
Messages
Volume
Settings
Directories
Help
Mute
Headset

Call Handling
Features
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Placing Calls
To place a call:
• Lift the handset or
Press a line button or
Press the SPEAKER button or
Press the HEADSET button or
Press the NewCall softkey
• Dial the number
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Dialing
To call another extension:
• Dial the 4-digit extension number
To call an outside line:
• Dial 9+ 1+ 10-digit telephone number
To call Campus Security:
• Dial 3131 or 911 or 9+ 911
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Answering Calls
To answer an incoming call:
• Lift the handset or
Press the ringing line button or
Press the SPEAKER button or
Press the HEADSET button or
Press the Answer softkey
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Call States
Solid green: Active call.
Flashing green: Held call.
Flashing amber: First incoming call.
Solid red: Shared line in use.
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Phone Screen
and Call Icons
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Call Hold
To place a call on hold:
• Press the Hold softkey
To retrieve a held call:
• Press the Resume softkey or
Press the flashing line button
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Placing a Second Call
To place a second call on the same line:
• Press the Hold softkey
• Press the NewCall softkey
• Dial the number
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Answering a Second Call
To answer a call waiting:
• Press the Answer softkey
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Managing Multiple Calls
To toggle between held calls on the same
line:
• Use the navigator button to highlight the held
call to rejoin
• Press the Resume softkey
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Shared Line Appearances
To answer a call on a shared line
appearance:
• Press the ringing line button
To toggle between held calls on shared
line appearances:
• Press the flashing line button
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Ending Calls
To end a call:
• Replace the handset or
Press the SPEAKER button or
Press the HEADSET button or
Press the EndCall softkey
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.

Redial
To redial the last number called:
• Press the Redial softkey
To view a list of recently called numbers:
• Press the arrow down on the navigator button
COPYRIGHT © 2003-2013, MAESTRI CONSULTANTS, INC. ALL RIGHTS RESERVED WORLDWIDE.
Licensed to Bentley University for internal use only. External distribution is strictly prohibited.