Cisco 7965G - Unified IP Phone VoIP User manual

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Cisco Systems, Inc.
170 West Tasman Drive
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USA
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Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified IP Phone 7965G and
7945G for Cisco Unified
Communications Manager 6.0
(SCCP and SIP)
INCLUDING LICENSE AND WARRANTY

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 11
Understanding Line and Call Icons 11
Understanding Phone Screen Features 13
Choosing Phone Screen Items 14
Cleaning and Maintaining the Phone Screen 14
Waking the Phone Screen from Sleep Mode 14
Understanding Feature Buttons and Menus 15
Accessing the Help System on Your Phone 15
Understanding Feature Availability 16
Understanding SIP vs. SCCP 17
Basic Call Handling 18
Placing a Call—Basic Options 18
Placing a Call—Additional Options 19
Answering a Call 21
Ending a Call 22

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Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Switching an In-Progress Call to Another Phone 25
Viewing Multiple Calls 25
Transferring Calls 26
Sending a Call to a Voice Message System 27
Forwarding All Calls to Another Number 27
Using Do Not Disturb 28
Making Conference Calls 29
Understanding Types of Conference Calls 29
Starting and Joining a Standard Conference 30
Starting or Joining a Meet-Me Conference Call 32
Placing or Receiving Intercom Calls 32
Advanced Call Handling 34
Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 36
Logging Out of Hunt Groups 37
Using a Shared Line 37
Understanding Shared Lines 38
Adding Yourself to a Shared-Line Call 38
Preventing Others from Viewing or Barging a Shared-Line Call 39
Using BLF to Determine a Line State 40
Making and Receiving Secure Calls 40
Tracing Suspicious Calls 41
Prioritizing Critical Calls 41
Using Cisco Extension Mobility 43
Managing Business Calls Using a Single Phone Number 43
Using a Handset, Headset, and Speakerphone 46
Obtaining a Headset 47

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) v
Using AutoAnswer 47
Changing Phone Settings 48
Customizing Rings and Message Indicators 48
Customizing the Phone Screen 49
Using Call Logs and Directories 50
Using Call Logs 50
Directory Dialing 52
Using Corporate Directory on Your Phone 52
Using Personal Directory on Your Phone 53
Accessing Voice Messages 56
Using the User Options Web Pages 57
Accessing Your User Options Web Pages 57
Configuring Features and Services on the Web 58
Using Personal Directory on the Web 58
Using Your Personal Address Book on the Web 58
Configuring Fast Dials on the Web 59
Using the Address Book Synchronization Tool 60
Setting Up Speed Dials on the Web 60
Setting Up Phone Services on the Web 61
Controlling User Settings on the Web 62
Controlling Line Settings on the Web 63
Setting Up Phones and Access Lists for Mobile Connect 65
Using Cisco WebDialer 68
Understanding Additional Configuration Options 70
Troubleshooting Your Phone 72
General Troubleshooting 72
Viewing Phone Administration Data 73
Using the Quality Reporting Tool 73

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Cisco One-Year Limited Hardware Warranty Terms 75
Index 77

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Systems logo are registered trademarks or trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries. All other trademarks
mentioned in this document or Website are the property of
their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0705R)
© 2007 Cisco Systems, Inc. All rights reserved. OL-12643-01
QUICK REFERENCE
Cisco Unified IP Phone
7965G and 7945G for
Cisco Unified
Communications
Manager 6.0
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only) Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
DirTrfr
(SCCP only) Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
Common Phone Tasks
View online help on
phone Press .
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial. Or press the
Navigation button while
on-hook to see your
Placed Calls log.
Switch to handset
during a call Pick up the handset.
Switch to speaker or
headset during a call Press or , then hang up the handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial, highlight
a listing and go off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number Press Transfer, enter the number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak after
you hear the tone.
Start a standard (ad
hoc) conference call Press more > Confrn, dial theparticipant,thenpress
Confrn again.

GPickUp Answer a call ringing in another
group
iDivert Divert or redirect a call to a voice
message system
Join
(SCCP only) Join several calls already on a
single line to create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only) Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Line and Call Status
Call Forwarding enabled
Call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
Busy line in a speed-dial, call log, or
directory listing (BLF feature)
Idle line in a speed-dial, call log, or
directory listing (BLF feature)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Intercom line in idle state
Intercom line in one-way audio
Intercom line in two-way audio
Audio or Video Mode
Handset in use
Headset in use
Speakerphone in use
Button Icons
Video enabled (SCCP only)
Feature Access
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry in a call log is ready to
edit (SIP only)
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights mean See Understanding Buttons and Hardware, page 7.
Learn about the phone screen See Understanding Phone Screen Features, page 13.
Make calls See Placing a Call—Basic Options, page 18.
Put calls on hold See Using Hold and Resume, page 23.
Mute calls See Using Mute, page 24.
Transfer calls See Transferring Calls, page 26.
Make conference calls See Making Conference Calls, page 29.
Set up speed dialing See Speed Dialing, page 34.
Share a phone number See Using a Shared Line, page 37.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 46.
Change the ring volume or tone See Changing Phone Settings, page 48.
View your missed calls See Using Call Logs, page 50.
Listen to your voice messages See Accessing Voice Messages, page 56.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although a eLearning tutorials for the 7965G and 7945G Cisco Unified IP Phones do not
exist, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of
the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 3
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request.

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
1DC adaptor port (DC48V) 5Access port (10/100/1000 PC)
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/100/1000 SW) 8Footstand button
1
113950
AUX 10/100 SW 10/100 PC
DC48V
9
8
7
5
4
3
26

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 5
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
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Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See Using External Devices, page 2, for more information.
The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can either be heard by the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com/cisco
http://www.jabra.com

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 7
An Overview of Your Phone
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced
productivity features that extend your call-handling capabilities. Depending on configuration, your
phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7965G 1
16
2
4
5
7
9
6
8
101112131415
184913
17
3

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Cisco Unified IP Phone 7945G
184912
4
3
5
6
7
9
101112131415
16
12
8
1
17

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 9
Item Description For more information, see...
1Programmable
buttons Depending on configuration, programmable buttons provide access to:
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line or BLF status)
• Understanding Phone
Screen Features,
page 13
• Basic Call Handling,
page 18
• Speed Dialing, page 34
• Using a Shared Line,
page 37
• Using BLF to
Determine a Line State,
page 40
• Placing or Receiving
Intercom Calls, page 32
2Footstand button Allows you to adjust the angle of the phone
base. Adjusting the Footstand,
page 5
3Display button Awakens the phone screen from sleep mode.
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 14
4Messages button Auto-dials your voice message service (varies
by service). Accessing Voice Messages,
page 56
5Directories button Opens/closes the Directories menu. Use it to
access call logs and directories. Using Call Logs, page 50

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6Help button Activates the Help menu. Accessing the Help System
on Your Phone, page 15
7Settings button Opens/closes the Settings menu. Use it to
change phone screen and ring settings. Changing Phone Settings,
page 48
8Services button Opens/closes the Services menu. Using the User Options
Web Pages, page 57
9Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 46
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit. Using a Handset, Headset,
and Speakerphone, page 46
11 Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit. Using Mute, page 24
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit. Using a Handset, Headset,
and Speakerphone, page 46
13 4-way navigation
pad and Select
button (center)
Allows you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on the
screen.
Navigation button
• Scroll up and down to see menus and
highlight items.
• Scroll right and left to scroll horizontally
in multi-column displays.
Select button—scroll to highlight a line using
the Navigation button, and then:
• Press to open a menu.
• Press to play a ringer item.
• Press to access other features as
described on the screen.
Note The Select button does not take action.
Using Call Logs, page 50
14 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items. Basic Call Handling,
page 18
15 Softkey buttons Each activates a softkey option (displayed on
your phone screen). Understanding Phone
Screen Features, page 13

Cisco Unified IP Phone 7965G and 7945G for Cisco Unified Communications Manager 6.0 (SCCP and SIP) 11
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7965G supports one to six lines and the Cisco Unified IP Phone
7945G supports one to two lines, depending on configuration. To see your phone lines, look at
the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons: .
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
16 Handset light strip Indicates an incoming call or new voice
message. Accessing Voice Messages,
page 56
17 Phone screen Shows phone features. Understanding Phone
Screen Features, page 13
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 23.
Remote-in-use Another phone that shares your line has a connected call. See Using
a Shared Line, page 37.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 23.
Authenticated call See Making and Receiving Secure Calls, page 40.

12 OL-12643-01
Encrypted call See Making and Receiving Secure Calls, page 40.
Idle line (BLF) See Using BLF to Determine a Line State, page 40.
Busy line (BLF) See Using BLF to Determine a Line State, page 40.
Line in Do Not
Disturb (BLF) See Using BLF to Determine a Line State, page 40.
Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom
Calls, page 32.
One-way intercom
call The intercom line is sending or receiving one-way audio. Placing or
Receiving Intercom Calls, page 32.
Two-way intercom
call The recipient pressed the intercom line to activate two-way audio with the caller. Placing or Receiving Intercom Calls, page 32.
Icon Line or call state Description