Cisco 8941 Instruction Manual

Cisco Unified IP Phone Installation
•Verify Network Setup, page 1
•Enable Autoregistration for Phone , page 2
•Install Cisco Unified IP Phone, page 3
•Set Up Phone from Setup Menus, page 4
•Configure Network Settings, page 6
•Phone Startup Process, page 14
•Configure Phone Services for Users, page 15
Verify Network Setup
Before you install a phone, you must decide how to configure the phone in your network. Then you can install
the phone and verify its functionality.
For the phone to successfully operate as an endpoint in your network, your network must meet specific
requirements.
The phone displays the date and time from Cisco Unified Communications Manager. The time displayed
on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds.
Note
Procedure
Step 1 Configure a VoIP Network to meet the following requirements:
•VoIP is configured on your Cisco routers and gateways.
•Cisco Unified Communications Manager is installed in your network and is configured to handle call
processing.
Step 2 Set up the network to support one of the following:
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•DHCP support
•Manual assignment of IP address, gateway, and subnet mask
Enable Autoregistration for Phone
The Cisco IP Phone requires Cisco Unified Communications Manager to handle call processing. See the Cisco
Unified Communications Manager Administration Guide or the context-sensitive help in the Cisco Unified
Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up
properly to manage the phone and to properly route and process calls.
Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified
Communications Manager database.
By enabling autoregistration before you install the phones, you can:
•Add phones without first gathering MAC addresses from the phones.
•Automatically add a Cisco IP Phone to the Cisco Unified Communications Manager database when you
physically connect the phone to your IP telephony network. During autoregistration, Cisco Unified
Communications Manager assigns the next available sequential directory number to the phone.
•Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings,
such as the directory numbers, from Cisco Unified Communications Manager.
•Move autoregistered phones to new locations and assign them to different device pools without affecting
their directory numbers.
Cisco recommends that you use autoregistration to add fewer than 100 phones to your network. To add more
than 100 phones to your network, use the Bulk Administration Tool (BAT).
Autoregistration is disabled by default. In some cases, you might not want to use autoregistration; for example,
if you want to assign a specific directory number to the phone, or if you want to use a secure connection with
Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security
Guide. For information about enabling autoregistration, see the “Enabling Autoregistration”section in the
Cisco Unified Communications Manager Administration Guide. When you configure the cluster for mixed
mode through the Cisco CTL client, autoregistration is automatically disabled. When you configure the cluster
for nonsecure mode through the Cisco CTL client, autoregistration is not enabled automatically.
You can add phones with autoregistration and TAPS, the Tool for AutoRegistered Phones Support, without
first gathering MAC addresses from phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added
to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update
MAC addresses and to download predefined configurations for phones.
Cisco recommends that you use autoregistration and TAPS to add fewer than 100 phones to your network.
To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
To implement TAPS, you or the end user dials a TAPS directory number and follows voice prompts. After
the process is complete, the phone contains the directory number and other settings, and the phone is updated
in Cisco Unified Communications Manager Administration with the correct MAC address.
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Enable Autoregistration for Phone

Verify that autoregistration is enabled and is properly configured in Cisco Unified Communications Manager
Administration before you connect any Cisco IP Phone to the network. For information about enabling and
configuring autoregistration, see the Cisco Unified Communications Manager Administration Guide.
Autoregistration must be enabled in Cisco Unified Communications Manager Administration for TAPS to
function.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, click System >Cisco Unified CM.
Step 2 Select the required server and then select the Autoregister check box.
Step 3 Click Save.
Related Topics
Phone Addition Methods
Install Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Phone
Connections for the connections for Cisco Unified IP Phone 8941 or Phone Connections for the connections
for Cisco Unified IP Phone 8945.
Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before
using external devices, read External Devices for safety and performance information.
Note
To install a Cisco Unified IP Phone, perform the following tasks.
Procedure
Step 1 Choose the power source for the phone:
•Power over Ethernet (PoE)
•External power supply
See Phone Power Requirementsfor guidelines.
Step 2 Connect the handset to the Handset port.
Step 3 (Optional) Connect a headset to the Headset port. You can add a headset later if you do not connect one now.
See Headsets.
Step 4 Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco
Unified IP Phone 8941 and 8945. Each Cisco Unified IP Phone ships with one Ethernet cable in the box.
You can use either Category 3, 5, or 5e cabling for 10Mbps connections, but you must use Category 5 or 5e
for 100 or 1000 Mbps connections.
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See Cable Specifications for guidelines.
Step 5 (Optional) Connect a straight-through Ethernet cable from another network device, such as a desktop computer,
to the access port labeled Computer on the Cisco Unified IP Phone 8941 and 8945.
You can connect another network device later if you do not connect one now.
You can use either Category 3, 5, or 5e cabling for 10Mbps connections, but you must use Category 5 or 5e
for 100 or 1000 Mbps connections.
See Cable Specifications for guidelines.
Step 6 Monitor the phone startup process. This step adds primary and secondary directory numbers and features that
are associated with directory numbers to the phone, and verifies that the phone is configured properly.
For more information, see Phone Startup Process, on page 14.
Step 7 If you are configuring the Ethernet network settings on the phone for an IP network, you can set up an IP
address for the phone either by using DHCP or by manually entering an IP address.
For more information, see Set Up Phone from Setup Menus, on page 4.
Step 8 Make calls with the phone to verify that the phone and features work correctly.
See the Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager.
Step 9 Provide information to end users about how to use their phones and how to configure their phone options.
This step ensures that users have adequate information to successfully use their Cisco Unified IP Phones.
For more information, see Cisco IP Phone User Support.
Step 10 Adjust the footstand. For more information, see Connect Footstand.
Set Up Phone from Setup Menus
You can control whether a phone has access to the Settings menu or to options on this menu by using the
Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration
window. The Settings Access field accepts these values:
Enabled
Allows access to the Settings menu.
Disabled
Prevents access to the Settings menu.
Restricted
Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access
to other options on the Settings menu.
If you cannot access an option on the Administrator Settings menu, check the Settings Access field.
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Set Up Phone from Setup Menus

Procedure
Step 1 Press Applications.
Step 2 Select Administrator Settings.
For information about the Status menu, see Cisco Unified IP Phone Status. For information about
the Reset Settings menu, see Basic Reset.
Note
Step 3 Enter the password and then press Select. The Administrator Settings password is configured in the Local
Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified
Communications Manager Administration.
Users can access the Administrator Settings without entering a password when the Local Phone
Unlock Password parameter is not configured.
Note
Step 4 Perform one of these actions to display the desired menu:
•Use the navigation bar to select the desired menu and then press Select.
•Use the keypad on the phone to enter the number that corresponds to the menu.
Step 5 To display a submenu, repeat Step 4.
Step 6 To exit a menu, press Exit.
Apply Phone Password
You can apply a password to the phone so that no changes can be made to the administrative options on the
phone without password entry on the Admin Settings phone screen.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, navigate to the Common Phone Profile
Configuration window using Device >Device Settings >Common Phone Profile.
Step 2 Enter a password in the Local Phone Unlock Password option.
Step 3 Apply the password to the common phone profile that the phone uses.
Text Menu Entry from Phone
When you edit the value of an option setting, follow these guidelines:
•Use the keys on the keypad to enter numbers and letters.
•To enter letters by using the keypad, use a corresponding number key. Press the key one or more times
to display a particular letter. For example, press the 2key once for “a,”twice quickly for “b,”and three
times quickly for “c.”After you pause, the cursor automatically advances to allow you to enter the next
letter.
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Apply Phone Password

•To enter a period (for example, in an IP address), press star (*) on the keypad.
•Press the up arrow on the Navigation bar to move the cursor to the left most character, and press the
down arrow on the Navigation bar to move the cursor to the right most character.
•Press if you make a mistake. This softkey deletes the character to the left of the cursor.
•Press Cancel before pressing Save to discard any changes that you have made.
The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if
necessary.
Note
Configure Network Settings
The Network Setup menu provides options to view and make a variety of network settings. The following
table describes these options and, where applicable, explains how to change them.
Table 1: Network Setup Menu Options
To changeDescriptionOption
Set Up IPv4, on page 9In the IPv4 Setup submenu, you can do the
following:
•Enable or disable the phone to use the
IP address that is assign by the DHCP
server.
•Manually set the IP Address, Subnet
Mask, Default Routers, DNS Server,
and Alternate TFTP servers.
IPv4 Setup
Display only—Cannot configure.
Unique host name that the DHCP server
assigned to the phone.
Host Name
Set Domain Name Field, on page 10Name of the Domain Name System (DNS)
domain in which the phone resides.
Domain Name
Display only—Cannot configure.
The phone obtains its Operational
VLAN ID using Cisco Discovery
Protocol (CDP) from the switch to
which the phone is attached. To
assign a VLAN ID manually, use the
Admin VLAN ID option.
Auxiliary Virtual Local Area Network
(VLAN) configured on a Cisco Catalyst
switch in which the phone is a member.
If the phone has not received an auxiliary
VLAN, this option indicates the
Administrative VLAN.
If neither the auxiliary VLAN nor the
Administrative VLAN are configured, this
option defaults to a VLAN ID of 4095.
Operational VLAN ID
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Configure Network Settings

To changeDescriptionOption
Set Admin VLAN ID Field, on page
10
Auxiliary VLAN in which the phone is a
member.
Used only if the phone does not receive an
auxiliary VLAN from the switch; otherwise
it is ignored.
Admin. VLAN ID
Set PC VLAN Field, on page 11Allows the phone to interoperate with
third-party switches that do not support a
voice VLAN. The Admin VLAN ID option
must be set before you can change this
option.
PC VLAN
Set SW Port Setup Field, on page
11
Speed and duplex of the network port. Valid
values are:
•Auto Negotiate
•1000 Full: 1000-BaseT/full duplex
(Supported only for Cisco Unified IP
Phone 8945.)
•100 Half: 100-BaseT/half duplex
•100 Full: 100-BaseT/full duplex
•10 Half: 10-BaseT/half duplex
•10 Full: 10-BaseT/full duplex
If the phone is connected to a switch,
configure the port on the switch to the same
speed/duplex as the phone, or configure
both to autonegotiate.
If you change the setting of this option, you
must change the PC Port Configuration
option to the same setting.
SW Port Setup
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Configure Network Settings

To changeDescriptionOption
Set PC Port Setup Field, on page 11Speed and duplex of the access port. Valid
values:
•Auto Negotiate
•1000 Full: 1000-BaseT/full duplex
•100 Half: 100-BaseT/half duplex
•100 Full: 100-BaseT/full duplex
•10 Half: 10-BaseT/half duplex
•10 Full: 10-BaseT/full duplex
If the phone is connected to a switch,
configure the port on the switch to the same
speed/duplex as the phone, or configure
both to autonegotiate.
If you change the setting of this option, you
must change the SW Port Configuration
option to the same setting.
PC Port Setup
From Cisco Unified Communications
Manager Administration, choose
Device >Phone >Phone
Configuration.
Enables and disables Link Layer Discovery
Protocol Media Endpoint Discovery
(LLDP-MED) on the switch port. Use this
setting to force the phone to use a specific
discovery protocol, which should match the
protocol supported by the switch. Settings
include:
•Enabled (default)
•Disabled
LLDP-MED: Switch
Port
Procedure
Step 1 Press Applications.
Step 2 To access the Network Settings menu, select Administrator Settings >Network Settings.
Related Topics
Text Menu Entry from Phone, on page 5
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Configure Network Settings

Set Up IPv4
The following table describes the IPv4 Setup menu options.
Table 2: IPv4 Setup Menu Options
To changeDescriptionOption
Set Up IPv4, on page 9Indicates whether the phone has DHCP
enabled or disabled.
When DHCP is enabled, the DHCP server
assigns the phone an IP address. When DHCP
is disabled, you must manually assign an IP
address to the phone.
DHCP
Set IP Address Field, on page 12Internet Protocol (IP) address of the phone.
If you assign an IP address with this option,
you must also assign a subnet mask and default
router. See the Subnet Mask and Default
Router options in this table.
IP Address
Set Subnet Mask Field, on page
12
Subnet mask used by the phone.Subnet Mask
Set Default Router Field, on page
12
Default router used by the phone (Default
Router 1).
Default Router 1
Set DNS Server Fields, on page
13
Primary Domain Name System (DNS) server
(DNS Server 1).
DNS Server 1
Set Alternate TFTP Field, on
page 13
Indicates whether the phone is using an
alternative TFTP server.
Alternate TFTP
Set Secondary Load Server, on
page 14
A local server or router used by the phone,
instead of a designated TFTP server.
Secondary Load Server
Set TFTP Server 1 Field, on page
13
Primary Trivial File Transfer Protocol (TFTP)
server used by the phone. If you are not using
DHCP in your network and you want to
change this server, you must use the TFTP
Server 1 option.
If you set the Alternate TFTP option to yes,
you must enter a nonzero value for the TFTP
Server 1 option.
TFTP Server 1
Set TFTP Server 2 Field, on page
14
Optional backup TFTP server that the phone
uses if the primary TFTP server is unavailable.
TFTP Server 2
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Set Up IPv4

To changeDescriptionOption
Set DHCP Address Released
Field, on page 14
Releases the IP address assigned by DHCP.DHCP Address Released
Procedure
Step 1 On the phone, select Applications.
Step 2 Select Administrator Settings.
Step 3 Select Network Setup.
Step 4 Select IPv4 Setup.
Related Topics
Apply Phone Password, on page 5
Text Menu Entry from Phone, on page 5
Set Domain Name Field
Procedure
Step 1 Set the DHCP Enabled option to No.
Step 2 Scroll to the Domain Name option, press Select, and enter a new domain name.
Step 3 Press Apply.
Set Admin VLAN ID Field
Procedure
Step 1 Scroll to the Admin. VLAN ID option, press Select, and enter a new Admin VLAN ID setting.
Step 2 Press Apply.
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Set Domain Name Field

Set PC VLAN Field
Procedure
Step 1 Ensure that the Admin VLAN ID option is set.
Step 2 Scroll to the PC VLAN option, press Select, and then enter a new PC VLAN setting.
Step 3 Press Apply.
Set SW Port Setup Field
Procedure
Step 1 Unlock network configuration options.
Step 2 Scroll to the SW Port Setup option and press Select.
Step 3 Scroll to the setting that you want and press Select.
Set PC Port Setup Field
Procedure
Step 1 Unlock network configuration options.
Step 2 Scroll to the PC Port Setup option and press Select.
Step 3 Scroll to the setting that you want and press Select.
Set DHCP Field
Procedure
Step 1 Scroll to the DHCP option.
Step 2 Press Edit.
Step 3 Press either No to disable DHCP, or press Yes to enable DHCP.
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Set PC VLAN Field

Set IP Address Field
Procedure
Step 1 Set the DHCP Enabled option to No.
Step 2 Scroll to the IP Address option, press Select, and enter a new IP Address.
Step 3 Press Apply.
Set Subnet Mask Field
Procedure
Step 1 Set the DHCP Enabled option to No.
Step 2 Scroll to the Subnet Mask option, press Select, and enter a new subnet mask.
Step 3 Press Apply.
Set Default Router Field
Procedure
Step 1 Set the DHCP Enabled option to Disable.
Step 2 Scroll to the appropriate Default Router option, press Select, and enter a new router IP address.
Step 3 Press Apply.
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Set IP Address Field

Set DNS Server Fields
Procedure
Step 1 Set the DHCP Enabled option to No.
Step 2 Scroll to the appropriate DNS Server option, press Select, and enter a new DNS server IP address.
Step 3 Press Apply.
Step 4 If multiple DNS Servers can be configured, repeat Steps 2 and 3 as needed to assign backup DNS servers.
Set Alternate TFTP Field
Procedure
Step 1 Scroll to the Alternate TFTP option.
Step 2 Press Yes if the phone should use an alternative TFTP server.
Step 3 Press No if the phone should not use an alternative TFTP server.
Set TFTP Server 1 Field
Procedure
Step 1 Unlock the CTL or ITL file if necessary (for example, if you are changing the administrative domain of the
phone). If the CTL and ITL files both exist, unlock either file.
Step 2 If DHCP is enabled, set the Alternate TFTP option to Yes.
Step 3 Scroll to the TFTP Server 1 option, press Select, and enter a new TFTP server IP address.
Step 4 Press Apply then press Save.
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Set DNS Server Fields

Set TFTP Server 2 Field
Procedure
Step 1 Unlock the CTL or ITL file if necessary (for example, if you are changing the administrative domain of the
phone). If both the CTL and ITL files exist, unlock either of the files.
Step 2 Unlock network configuration options.
Step 3 Enter an IP address for the TFTP Server 1 option.
Step 4 Scroll to the TFTP Server 2 option, press Select, and enter a new backup TFTP server IP address. If there is
no secondary TFTP Server, you can use Delete to clear the field of a previous value.
Step 5 Press Apply and then press Save.
Set Secondary Load Server
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose Device >Phone.
Step 2 Select Load server.
Step 3 Enter the server hostname or IP address.
Set DHCP Address Released Field
Procedure
Step 1 Scroll to the DHCP Address Released option and press Edit.
Step 2 Press Yes to release the DHCP Address.
Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process
by cycling through the following steps.
1The following LED buttons flash on and off during the various stages of bootup as the phone checks its
hardware. See the following table for a list of the hardware test and the LED diagnostic status.
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Set TFTP Server 2 Field

Table 3: LED Diagnostic Status
SpeakerMuteHoldMWIHardware test
OnOnOnOnPower is Ready
OnOnOn
—
Flash is Accessible
OnOn
——
RAM Test Successful
On
———
Ethernet Test Successful
2The screen displays the Cisco Systems, Inc., logo screen.
3This message appears as the phone starts up: Phone not registered
4The home screen displays:
•Current date and time
•Primary directory number
•Additional directory numbers and speed dial numbers, if configured (only on Cisco Unified IP Phone
8941)
•Softkeys
If the phone successfully passes through these stages, it has started up properly.
Related Topics
Startup Problems
Cisco IP Phone Does Not Go Through Normal Startup Process
Configure Phone Services for Users
You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different
phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the
display of interactive content with text and graphics on the phone. The IP phone manages each service as a
separate application. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service:
•You must use Cisco Unified Communications Manager Administration to configure services that are
not present by default.
•The user must subscribe to services by using the Cisco Unified Communications Self Care Portal. This
web-based application provides a graphical user interface (GUI) for limited, end-user configuration of
IP phone applications. However, a user cannot subscribe to any service that you configure as an enterprise
subscription.
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Configure Phone Services for Users

For more information, see the “Cisco Unified IP Phone Services Configuration”chapter in the Cisco Unified
Communications ManagerAdministration Guide and the “Cisco Unified IP Phone Services”chapter in the
Cisco Unified Communications Manager System Guide.
To configure Cisco Extension Mobility services for users, see the “Cisco Extension Mobility”chapter in
the Cisco Unified Communications Manager Features and Services Guide.
Note
Before you set up services, gather the URLs for the sites that you want to set up and verify that users can
access those sites from your corporate IP telephony network. This activity is not applicable for the default
services that Cisco provides.
Procedure
Step 1 In Cisco Unified Communications Manager Administration, choose Device >Device Settings >Phone
Services
Step 2 Verify that your users can access the Cisco Unified Communications Self Care Portal, from which they can
select and subscribe to configured services.
See Self Care Portal Management for a summary of the information that you must provide to end users.
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Configure Phone Services for Users