Cisco 8941 User manual

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified
Communications Manager Express Version 9.0 (SIP)
First Published: November 11, 2011
Last Modified: December 08, 2011
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Text Part Number: OL-25525-01

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://
www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
©2011 Cisco Systems, Inc. All rights reserved.

CONTENTS
Overview 1
Physical Description of Cisco Unified IP Phone 8941 and 8945 1
Phone Screen 4
Phone with a Single Line 5
Phone with Multiple Lines 6
Power-Save Mode 7
Phone Connections 7
Footstand 8
Adjusting the Handset Rest 10
Operating Your Phone 11
Soft Key Descriptions 12
Ad-hoc Conference 13
Answer a Call 14
Auto Answer 14
Busy Lamp Field 14
cBarge 14
Call History 15
Clear Call History 15
Delete a Call Record From Call History 16
Edit Number From Call History 16
Filter Call History 16
Place a Call from Call History 17
View Call History 17
View Call Record Details 18
Call Forward 18
Call Forward All (Forward calls, Missed calls, and Voicemail) 18
Call Park 19
Park and Retrieve a Call Using Call Park 19
Park and Retrieve a Call using Assisted Direct Call Park 20
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 iii

Park and Retrieve a Call Using Manual Directed Call Park 20
Call Pickup 21
Directed Call Pickup 21
Group Pickup 21
Call Waiting 21
Conference 22
Conflist 22
Distinctive Ring 23
Do Not Disturb 23
Turn DND On and OFF 23
End a Call 23
Extension Mobility 24
Enable Extension Mobility 24
Hold/Resume a Call 24
Hold Reversion 24
Hunt Group 25
Sign In and Out of a Hunt Group 25
Immediate Divert 25
Immediate Divert Enhanced 25
Intercom 25
Missed Call 26
Mobility 26
Mute a Call 26
My Phone Apps 27
On-hook Predialing 27
Phone Applications 27
Phone Contact 28
Corporate Directory 28
Search for and Dial a Contact 28
Search for and Dial a Contact While on a Call 29
Personal Directory 29
Add a Personal Directory Entry 29
Dial a Number from Personal Directory 30
Delete a Personal Directory Entry 30
Edit a Personal Directory Entry 31
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
iv OL-25525-01
Contents

Search for an Entry in Personal Directory 31
Sign In and Out of Personal Directory 32
Place a Call 32
Place a MeetMe Conference Call 33
Privacy 33
Preferences 33
Redial a Number 33
Ring Setting 33
Shared Lines 34
Speed Dial 35
Place a Call with a Speed-Dial Button 35
Switching Between Calls on Different Lines 35
Transfer a Call 35
Video Calls 35
Voicemail 36
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 v
Contents

Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
vi OL-25525-01
Contents

CHAPTER 1
Overview
This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline
models 8941 and 8945. The Cisco Unified IP Phone 8941 has two lines and the 8945 has four lines.
•Physical Description of Cisco Unified IP Phone 8941 and 8945, page 1
Physical Description of Cisco Unified IP Phone 8941 and 8945
Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature
buttons (Line buttons) are used to view calls on a line or access features such as speed dial or All Calls.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 1

DescriptionName
Displays information such as incoming/outgoing call status, directories,
line status, phone configuration options, and soft key tabs. Also, shows
dedicated phone line label.
Phone screen1
Connects to your Cisco Unified IP Phone and allows you to make a
point-to-point video call with another Cisco Unified IP Phone.
Video Camera2
Integrated lens cover protects the camera lens.Lens Cover button3
Depending on how your system administrator sets up the phone, enabled
soft key options are displayed on your phone screen.
Soft key buttons4
The navigation pad allows you to scroll up and down on the phone screen.
Allows you to scroll through menus, highlight items, and display speed
dials list if you press down when the phone is on-hook. Display phone
numbers from your Placed Calls if you press up when the phone is on-hook.
The Select button on the center of the Navigation pad allows you to select
a highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
Navigation pad and Select
button
5
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
2OL-25525-01
Overview
Physical Description of Cisco Unified IP Phone 8941 and 8945

DescriptionName
Initiates the conference call.Conference button6
Places the call on hold.Hold button7
Transfers active calls to another extension.Transfer button8
Redials a call.Redial button9
Functions as traditional telephone keypad and allows you to enter letters,
and choose menu items (by entering the item number).
Dial pad10
Toggles speaker on and off. When the speakerphone is on, the button is lit.
The speakerphone audio path does not change until a new default audio
path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them
as the default audio path.
Speaker button11
Hides a video from the phone screen during a video call.Hide Video button12
Toggles mute on and off. When the microphone is muted, the button is lit
red.
Mute button13
Toggles headset on and off. When the headset is on, the button is lit.Headset button14
Increases or decreases handset, headset, ringer, or speakerphone volume
(on hook).
Volume button15
Provides access to message (voice mail) system.Messages button16
Provides access to phone settings such as call history, user preferences,
phone configuration (including administration settings, device configuration,
network configuration, and other common configurations), and phone model
information.
Application button17
Provides access to phone directories such as personal directory, corporate
directory, or call history.
Contacts button18
Speaker for the phone.Phone Speaker19
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 3
Overview
Physical Description of Cisco Unified IP Phone 8941 and 8945

DescriptionName
Depending on configuration, programmable buttons provide access to:
• Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
features)
• Call features (for example, a Privacy button)
Buttons light to indicate status:
•Amber —Privacy in use, one-way intercom call, or DND active
•Green —Active call, answering call or held call on this line
•Red —Remote line in use or parked
Line buttons20
Phone handset rest.Handset rest21
Phone Screen
The way that your system administrator sets up your phone determines what is displayed on your phone screen.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
4OL-25525-01
Overview
Phone Screen

Phone with a Single Line
Displays the line phone information.Line label1
Displays the date, time, and information (such as phone number) about the
selected line.
(If you are on a call and highlight the header instead of a call, the soft keys that
display are the same as those that display when the phone is idle. This is useful,
for example, if you want to access the Forward All or NewCall soft keys while
you are on a call.)
Header2
Displays information (such as phone number and duration) about a connected
call on the line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session button label
(for connected call)
3
Displays information (such as phone number and duration) about a held call on
the line.
Pressing the corresponding session button resumes the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
Session button label
(for held call)
4
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 5
Overview
Phone Screen

Soft key options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the Navigation pad,
or by answering a ringing call), the soft key options may change.
Soft keys5
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the oldest
incoming call without having to scroll down the call list and select the call. Consult your system administrator
for more information.
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected and the information displayed is for the
primary line only.
Primary line label1
Displays the date, time, and information (such as phone number) about the
selected line.
(If you are on a call and highlight the header instead of a call, the soft keys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or NewCall
soft keys while you are on a call.)
Header2
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
6OL-25525-01
Overview
Phone Screen

Displays information (such as call status and duration) about a connected
call associated with the selected line.
Session label (with
Connected Call icon)
3
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Pressing the Session button next to a Held Call icon resumes the held call
for that session.
Session labels (with Held
Call icons)
4
Soft key options for the selected call only.
If you select a different call (by pressing a feature button or the Navigation
pad, or by answering a ringing call), the soft key options may change.
Soft keys5
Power-Save Mode
Depending on how your system administrator sets up your phone, the phone display may go into a power-save
mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Phone Connections
This section shows and describes the connectors on your Cisco Unified IP Phone.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 7
Overview
Power-Save Mode

Access port (10/100/1000 PC) for connecting your
phone to your computer
5DC adapter port (DC48V)1
Handset port6AC-to-DC power supply (optional)2
Analog headset port (headset optional)7AC power wall plug (optional)3
Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled4
Footstand
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher
or lower viewing angle, depending on your preference.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
8OL-25525-01
Overview
Footstand

Lift the footstand until the connectors snap into
the upper slots.
2Insert the curved connectors into the lower slots.1
Connecting and disconnecting the footstand may require a little more force than you expect.Note
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 9
Overview
Footstand

Adjusting the Handset Rest
You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.
Procedure
Step 1 Set the handset aside and pull the square plastic tab from the handset rest.
Step 2 Rotate the tab halfway (180 degrees).
Step 3 Hold the tab between two fingers, with the small notches (in the corners) facing you.
Step 4 Make sure the tab lines up evenly with the slot in the cradle.
Step 5 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the
handset to the handset rest.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
10 OL-25525-01
Overview
Adjusting the Handset Rest

CHAPTER 2
Operating Your Phone
This section describes how to operate your Cisco IP Phone and includes information on soft keys and phone
features.
Because there are differences in phone and site configurations, not all features described here might apply
to your phone. Consult your system administrator for more information.
Note
•Soft Key Descriptions, page 12
•Ad-hoc Conference, page 13
•Answer a Call, page 14
•Busy Lamp Field, page 14
•cBarge, page 14
•Call History, page 15
•Call Forward, page 18
•Call Park, page 19
•Call Pickup, page 21
•Call Waiting, page 21
•Conference, page 22
•Distinctive Ring, page 23
•Do Not Disturb, page 23
•End a Call, page 23
•Extension Mobility, page 24
•Hold/Resume a Call, page 24
•Hold Reversion, page 24
•Hunt Group, page 25
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 11

•Immediate Divert, page 25
•Intercom, page 25
•Missed Call, page 26
•Mobility, page 26
•Mute a Call, page 26
•My Phone Apps, page 27
•On-hook Predialing, page 27
•Phone Applications, page 27
•Phone Contact, page 28
•Place a Call, page 32
•Place a MeetMe Conference Call, page 33
•Privacy, page 33
•Preferences, page 33
•Redial a Number, page 33
•Ring Setting, page 33
•Shared Lines, page 34
•Speed Dial, page 35
•Switching Between Calls on Different Lines, page 35
•Transfer a Call, page 35
•Video Calls, page 35
•Voicemail, page 36
Soft Key Descriptions
Your Cisco IP Phone is equipped with soft keys for call features and options. Soft keys are displayed along
the bottom of the LCD screen and activated using the corresponding buttons. Soft keys can change according
to the state of the phone.
Soft key availability depends on the system configuration and this is not the complete list of the soft keys.Note
FunctionSoft Key
Answers an incoming call.Answer
Forwards all calls.CFwdAll
Stores an active call temporarily to a parking number.Park
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
12 OL-25525-01
Operating Your Phone
Soft Key Descriptions

FunctionSoft Key
Cancels the last selection.Cancel
Clears the entire call history on the phone.Clear List
Connects callers to a conference call.Confrn
Deletes call records from call history.Delete
Dials the displayed number.Dial
Enables and disables the audio and visual indication of an incoming
call.
DND
Edits an entry.Edit
Exits from the current selection.Exit
Allows you to answer a call on a phone that is outside your call pickup
group.
GPickup
Transfers a ringing, connected, or held call directly to a voice messaging
system.
I-Divert
Joins a call established on a different line into a conference.Join
Lists all the missed calls.Missed Calls
Scrolls through additional options (for example, use the More soft key
to locate the DND soft key).
More
Opens a new line on the speakerphone to place a call.NewCall
Returns to the previous screen.Return
Resumes a call.Resume
Allows answering a phone that is ringing on a co-worker’s phone.Pickup
Transfers an active call.Transfer
Shows call details.ViewDetails
Ad-hoc Conference
An Ad-hoc conference is unscheduled and it happens when the conference creator adds a third party into the
call.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version 9.0
(SIP)
OL-25525-01 13
Operating Your Phone
Ad-hoc Conference

There are three types of Ad-hoc conference:
1Consultative conference—The conference creator commits after consultative party has been connected.
2Early conference—The conference creator commits while consultative party is ringing.
3Connected conference—The conference creator joins two pre-existing active calls.
If there are only two parties remaining in an ad-hoc conference, and if the conference is configured to stay,
it will fall back to a point-to-point call and the conference bridge resource will be released.
Consultative conference is the only one supported in this release.Note
Answer a Call
Procedure
Step 1 Lift the handset.
Step 2 If you are using a headset, press the Headset button.
Step 3 If you are using the speakerphone, press the Answer soft key or the Speaker button.
Step 4 If necessary, press the line button to select between incoming calls.
Auto Answer
Auto Answer connects incoming calls automatically after a default timeout and works with either the
speakerphone or headset.
Busy Lamp Field
Busy Lamp Field (BLF) allows configuring a directory number that a user can monitor for incoming calls.
When the directory number receives an incoming call, the system alerts the monitoring user, who can then
pick up the call.
cBarge
The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared
line.
Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager Express Version
9.0 (SIP)
14 OL-25525-01
Operating Your Phone
Answer a Call