Cisco Cisco 7960 User manual

[phone]
www.pingtone.com
IP Phone Guide
TM
Hosted Cisco IP Phone Systems
Access Your Web Portal:
"Voice Mail" Tab:
"Conferencing" Tab:
"Call Management" Tab:
"Directory" Tab:
"Options" Tab:
1. Open your web browser and go to:
2. Once at the main login page, enter your complete phone number, excluding
hyphens and extra dial-out digits. Enter your , voicemail
password.
3. Click .
:
1. On toolbar at the top of the web page, click . Click the
sub-menu.
2. Click , and enter in all necessary fields for each contact.
3. Click .
:
1. Click the hyperlinked extension or phone number of the contact you wish to call.
2. Your speakerphone will activate and the call will begin.
1. Click the speaker icon located next to the hyperlinked extension of your contact.
2. Your call will automatically be patched into your contact's voicemail account.
On the toolbar at the top of the web page, click .
• To play a message from your inbox or your saved voicemail, click the speaker
icon (located in the Functions column) to play the message to your PC; to play
the message to your phone, click the phone icon.
1. Click on your top toolbar menu.
2. Under the tab, click to add a conference, filling in all the necessary
information for the conference.
3. Click and click .
4. To please dial:
• Toll free:
• From outside the US:
• allows you to see a running tab of all phone calls made to or placed from
your phone number. It may be sorted by Direction, Number, Name, Date, or
Length.
• enables you to screen your calls based upon particular criteria
and send certain numbers to different destinations such as voicemail or a forward
number indicated by the user.
• is available so that you may forward phone calls always, when
your line is busy, or when there is no answer to your line. You may enter
selected numbers to which you wish your calls forwarded in each of these
situations.
• takes you to the Web Portal help page, should you have any questions.
• will automatically log you off the Web Portal web site.
http://online.pingtone.com
phone password
OK
To add contacts to your Personal Directory
Directory Personal
Directory
Add
Save
To phone a contact in your Directory (for users with Cisco IP Phones)
To leave a voicemail for one of your contacts (Corporate Directory only):
• Voicemail
Conferencing
Meet-Me Add
Check Availability Save
Join a Conference
[phone]
[phone]
Logs
Call Treatment
Forwarding
Help
Log Off
not
• allows you to change your web portal password after providing your
current one.
• The enables the different options available to you during a
phone call: Release, Hold, Park, Transfer, Dial, and Do Not Disturb.
Password
Call Control icon
Web Portal Quick Guide
Access Your Voice Mailbox:
Greetings:
Password:
Play Messages:
Forward All Calls to Voice Mail:
There are several ways to access your voice mailbox:
• From your IP Phone, press the button (the system will ask
you for your password).
• From outside, call your telephone number. When your voice mail answers,
press the * key (the system will ask you for your password).
• From a Web browser, login to your at:
.
Please refer to the Web Portal Quick Guide for further Web Portal instructions.
The voice mail system will provide appropriate voice prompts. Your options
will also appear on the soft keys on your IP telephone.
• Press to play new messages in your Inbox.
• Press to play your Saved messages.
At any time during the playback of messages you may perform the following
functions:
• Press to to the message (if it is a message from an internal caller).
• Press to the telephone number of the originator.
• Press to the message.
• Press to the message.
• Press to the message to another internal user.
When forwarding a message you will be prompted to enter an extension(s) and
record an introduction. After recording your introduction, you may:
• Press to the message.
• Press to the message.
• Press to your introduction.
• Press to mark your message .
• Press to the message.
• Press to or listening to messages.
Press to to the end of the message.
You have the option of recording three different personal greetings or you may keep
the system greeting which will inform a caller that you are "unavailable". Each of the
three greetings will play depending on the status of your telephone (no answer, busy
or in Do Not Disturb mode).
At the main menu press to a greeting
• Press to record a greeting (record greeting, then press #).
• Press to record a greeting (record greeting, then press #).
• Press to record a greeting.
Note: You may press * at any time to return to the previous menu.
At the main menu press to hear the your greeting menu:
• Press to play your greeting.
• Press to play your greeting.
• Press to play your greeting.
• At the main menu press to change your . The system will prompt
you to enter your password and then re-enter it. If you forget your password you
will have to contact PingTone or your System Administrator to have it reset.
• Activate the feature on your telephone.
Messages
PingTone Web Portal
http://online.pingtone.com
1
2
2 reply
3 dial
4 delete
5 save
6 forward
1 send
2 change
3 review
9 urgent
7 replay
8 pause message during playback continue
# skip
To Record Greetings:
5 Record
1 No Answer
2 Do Not Disturb
3 Busy
To Review Your Greetings:
4 Play
1 No Answer
2 Do Not Disturb
3 Busy
3 Password
Do Not Disturb ("DND")
Voice Messaging Quick Guide
QUICK GUIDE: PHONE / VOICE MAIL / WEB PORTAL
G6
CISCO IP PHONE 7960

There are several options available to perform phone functions.
These options depend on your calling status (on hook, off hook,
headset, call-in-progress).
Each user extension is the last 4 digits.
• Internal calls can be dialed using the 4 digit extension.
For calls outside your company or user group:
please contact your System Administrator) plus the number you wish to call (it
is not necessary to dial "9" for internal extension numbers).
• When your phone is ringing, simply lift your handset to answer the
ringing line.
• Press the line button associated with the ringing line.
• Press the soft key.
The easiest way to answer a second call is to press the soft key. The
first call is automatically placed on hold and you are connected to the second
call.
To reconnect with the first call, press the Scroll key to highlight the original call,
and then press the soft key. To switch between calls after the first time,
hit Resume. You do not need to scroll to the other line.
• Lift your handset, dial your (if you are unsure of this,
• Press the speaker button and dial the number.
• Press the soft key and dial the number.
• Dial the number and press the soft key.
• Hang up the handset.
• Press the button.
• Press the soft key.
• While on a call, press the soft key. The associated line blinks. To
return to the call, press the soft key.
• If multiple calls on the same line are on hold, use the scroll keys to select the
desired call before you press .
outbound dialing digit
New Call
Dial
Speaker
End Call
Note: There is no hard hold button on the phone. It is a soft key function.
Hold
Resume
Resume
Answer
Answer
NOTE: If you do not use Answer and you select another line without
pressing Hold, the first call is disconnected.
Resume
Basic Call Features
Placing a Call
Answering Calls
Answering a Second Call (Call Waiting)
:
:
:
Ending a Call
Place a Call on Hold
:
:
Last Number Redial
Park a Call
Intercom
:
:
:
Changing Between Handset and
Speakerphone During a Call:
Mute a call
Call Transfer
:
:
Will allow you to redial the last number that was called from your phone.
• Lift the handset and press the soft key.
• Press the soft key to activate the speakerphone and place the call.
Places a call on hold that can be picked up on any phone in the partition; frees
up the line on which it was answered.
• Press the soft key. Press the soft key. The auto-attendant
will provide a 4-digit code. Hang up.
• It will notify you once each minute that the call is still on .
• Using the keypad, type in the 4-digit code provided by the auto-attendant.
1. Press the soft key. You will hear the system tone.
2. Dial the 4-digit number of the user you're intercoming.
3. The system notifies the called party with 2 fast beeps and then activates the
called party's speakerphone so that you can begin speaking with each other
immediately. If the called party is on the phone, the phone will ring.
To forward all incoming calls to another number:
1. Press the soft key (the speaker button will light up green).
2. Dial the number to which you want to forward all your calls. Dial the number
exactly as if you were placing a call to that number. Remember to include
your .
3. Press the soft key or button.
• Press the soft key twice.
Redial
Redial
More MC Park
Park
To retrieve a parked call:
Intercom
Forward
outbound dialing digit
Forward Speaker
To cancel call forwarding:
Forward
Handset to Speakerphone:
• Press the Speaker button and hang up the handset.
Speakerphone to Handset:
• Lift the handset.
Press the button. The Mute button lights up red indicating that the caller
cannot hear you. To turn off mute, press the button again.
1. During a call, press the soft key then the soft key. This places
the call on hold and you hear dial tone.
2. Dial the number to which you want to transfer the call. You can either hang
up or stay on the call to announce it. When you hang up, the transfer is
completed.
:
1. During a call, press the soft key then the soft key. This places
the call on hold and you hear dial tone.
2. Press and the 4-digit extension (where x is your .
If you are unsure of this, please contact your System Administrator). When
you hang up, the transfer is completed.
Mute
Mute
More Trnsfr
Transfer directly to voice mail
More Trnsfr
x77 internal dialing digit
Forward All Calls:
Program a Speed Dial Button
Placing a Conference Call
:
:
Conference Calls
From the phone:
• Dial and follow the voice prompts.
From the Web Portal:
1. Click the and the sub-menu.
2. Select the option to or .
1. During a call, press the soft key and then the soft key. This will
automatically select a new line and place the other call party on hold.
2. Place a call to another person. When the call connects,
press again to add the person to the conference call.
3. Repeat steps 1 - 2 if you wish to add another party to the call. It is
recommended that you use a meet-me conference service for a 5 or more
user call.
To place the Conference call on hold, press the soft key.
To place a conference call on speakerphone, press the
7 - 4 - #
Call Management Tab Speed Dials
Set a Speed Dial Button Set Speed Dial
More ConFrn
ConFrn
Conference Call Options:
Hold The other parties
can talk among themselves but you cannot hear them.
Speaker button. Press
the Mute button to turn off the microphone. The conference parties cannot hear
you but you can hear them. This works with the speaker or the handset.
Allows you from your phone to answer another phone extension that is ringing.
1. Press the soft key until you see the soft key.
2. Press the soft key and enter the 4-digit extension of the phone
that is ringing.
1. Press the up or down volume key on the phone to increase or
decrease the volume of your headset or speakerphone.
2. To save the volume setting, press the soft key.
1. Press the button.
2. Use the scroll key to scroll to the option on the Settings menu.
3. Press the soft key to display the list of ring types.
4. Use the scroll key to select a ring type.
5. Press the soft key to hear a sample of the selected ring type.
6. Press and then press the soft key to save your selection.
7. Press to exit the Settings menu.
1. Press the button.
2. Press the soft key to select the option on the Settings menu.
3. Press the or soft key to set up the desired intensity of the display.
4. Press the soft key to save your setting.
5. Press the soft key.
More DC Pickup
DC Pickup
Save
Settings
Ring Type
Select
Play
Select OK
Save
Settings
Select Contrast
Up Down
OK
Exit
Call Pickup
Phone Controls
Changing the volume
Changing the ring sound:
Changing the contrast of the display:
:
PingTone Communications
IP Phone Quick Guide
www.pingtone.com