Cisco 7942 User manual

Cisco 7942/7962 IP Phone
Quick Reference Guide

Table of Contents
1. Overview of Cisco 7962 IP Phone
2. How do I?
o place a call?
o dial an internal extension?
o put a call on “hold”?
o transfer a call to an extension?
o page someone (inside, outside, all-call)?
o use my voicemail?
o change the PIN for my voicemail?
o view my missed calls?
o transfer a call?
o transfer a call to voicemail?
o set up a conference call?
o adjust the handset volume?
o adjust the ringer volume?
O operate the LCD screen?
o reset my PIN if I forgot it?

Overview of Cisco 7962 IP Phone
1HandsetwithindicatorlightThe light strip blinks when the phone rings, and is steady to
indicate a
voice message is waiting.
2LCDDisplayTime, date, phone number, caller ID, line/call status, soft key
tables and graphics.
3ModelNumber
4LineorSpeedDialButtonsOpens a new line, speed dials the number on the LCD
screen or ends a call.
5Foot‐standadjustmentAllows users to adjust the angle of the phone base.
6DirectoriesbuttonProvides access to call history. All other features are
disabled.
7“?”buttonDisplays help on the LCD screen for a phone button or
function.
8SettingsbuttonUsed to set user preferences including ring tones and LCD
screen contract.
All other selections are disabled.
9SpeakerbuttonUsed to activate the speakerphone.
10MutebuttonUsedtomuteacall.
11HeadsetbuttonUsed to switch between a headset in place of the
speakerphone or handset;
feature may be disabled.
12VolumebuttonSetsthespeakerphone,headsetorhandsetvolumeand
controlsringervolumewhenthephoneisidle.
13ServicesbuttonThis feature is disabled. May be used for future applications.
14MessagesbuttonUsedtoaccessvoicemail
15Scroll/TogglebuttonUsed to scroll/toggle through LCD options or incoming calls.
16DialPadKeypad for dialing.
17SoftKeyKey functions are listed at the bottom of the LCD display,
above the soft key. Different soft key functions become
available during changes in the phone’s state, for example
on hook or off hook.



HowdoI?SolutionNotes
Placeacall?Toplaceanexternalcall,youmustdial“6”first.
Liftthehandsetanddial6+phonenumber
OR
Pressthe“Speaker”button,dial6+phonenumber
OR
Withoutliftingthehandset,pressthe“NewCall”soft
key,dial6+phonenumber
OR
Pressthe“Redial”softkey(forlastcallplaced)
Thereareseveralwaystoplacea
call.Theenduserwilldecide
whichwayisbestforthem.
dialan
internal
extension?
Toplaceaninternalextensioncall,dialthe4‐digit
extensioni.e.3498.

putacallon
hold?
Pressthe“Hold”softkey.Thelinebuttonwillflash
green.Toreturntothecall,pressthe“Resume”soft
key.

transfera
calltoan
extension?
Duringacall,pressthe“Trnsfr”softkey.Doingso
automaticallyplacesthecallonhold.Dialthe
extensiontowhichyouwanttotransferthecall.
Whenthecallringsontheotherend,press“Trnsfr”
softkeyagain–orwhenthepartyanswers,announce
thecallandthenpress“Trsnfr”softkey.
Ifnecessary,press“Endcall”and
thenthe“Hold”softkeybutton
toreturntotheoriginalcall.
transferacall
directlytoa
voicemail
Duringacall,pressthe“Trnsfr”softkey.Doingso
automaticallyplacesthecallonhold.Press‘*’then
theextensionofthevoicemailyouwishtotransferto.

accessthe
pagingline?
Pressthespeeddialbuttonassociatedwithextension
9400.Entertheaccesscodeactivatethepaging
system.
OR
Pickupthehandsetanddial9400.Entertheaccess
codeactivatethepagingsystem
Toaccessthepagingsystemthe
phonemustbeconfiguredto
allowit.Ifthephonedoesnot
haveextension9400addedas
line,thephonewillnotconnect
tothepagingsystem.
usemy
voicemail?
Setupvoicemail:SEEBELOW
Toaccessvoicemailoncampus:
Pressthe“Messages”,enteryourPINandfollowthe
recordedinstructions.
OR
Toaccessvoicemailfromoffcampus:
CalltheDistrictinformationline,714‐870‐2800.Press
‘*’.WhenpromptedforyourID,entertheextension,
followedbyyourPIN.
YourIDisthe4‐digitextension
youaretryingtoaccess.
changemyPIN?Accessyourvoicemail.
Atthemainmenuselect‘4’toentersetupoptions.
Thenselect‘3’forpreferencesandfollowthe
prompts.
PINmustbeatleast5numeralsin
length.
viewmyPressthe“Directories”button.Usingthe 

missedcalls?“Scroll/toggle”button,selectfrom1)Missed
calls,2)ReceivedCallsor3)Placedcalls.
•Usethe“Scroll/toggle”buttontoselecta
particularrecord.
•Youmayselectto“dial”,“editdial”acallfrom
yourhistory.“Exit”softkeyreturnsyoutothe
previousscreen.
•Youmayclearyourhistorybypressingthe
“Clear”softkeyorselect“More”softkeythen
“Delete”softkey.
setupa
conference
call?
Turnatwo‐partycallintoaconferencecall:
Step1–Duringthecall,pressthe“Confrn”softkey–
thisautomaticallyactivatesanewlineandplacesthe
firstpartyonhold.
Step2–Placeacalltoanothernumberorextension.
Step3–Whenthecallconnects,press“Confrn”soft
keyagaintoaddthenewpartytotheconferencecall.
Step4–repeatsteps1‐3toaddadditionalpartiesto
conferencecall.
Oncetheconference
callinitiator
disconnects,no
additionalpartiescan
beadded.
adjustthe
handset
volume?
Pickupyourhandset,pressthe“+”orthe“‐“volume
button–pressthe“Save”softkeytosave.

adjustthe
ringer
volume?
Leavehandsetinthecradle,pressthe“+”orthe“‐“
volumebutton.

operatethe
“LCD”
screen?
OperatingyourLCDscreeniseasy.Usethe
scroll/togglebutton,softkeys,andthekeypadto
makeyourselections.Toexitoutofamenu,pressthe
“Exit”softkey.
.
adjustthe
voicemail
playbackspeed?
Whilelisteningtovoicemailmessages:
Press“4”toslowtheplaybackandpress“6”tospeed
uptheplayback

ResetmyPINifI
forgotit?
SubmitaservicerequestthroughtheDistrict
Helpdesk.



Tosetupyournewphone/voicemail:

Pleasepickupreceiverandpress“messages”button.
YourinitialPINwillbeprovidedtoyou.

TherecordingwillnotifyyouthatthisPINisexpired.Youwillthen
bepromptedtochangeyourpin,recordyourname,andrecorda
greeting.

Oncefinished,youwillhavearedlightturnonifsomeonehasleft
youamessage.

Tocheckmessages,press“messages”button

Enteryourpinfollowedby#–yournewmessageswillbeplayed.
Onceplayedyouwillbegiventhefollowingoptions:

Repeat 1
Save 2
Delete 3
Forward 5
MarkNew 6
SkipBack 7
Properties 9
Exit *
Help 0‐whichrepeatstheseoptions

